Ian who came to assess and fix the problem was extremely professional, prompt and polite. Customer…read moreservice over the phone was also very courteous and responsive. Would recommend for fixing home appliances! Thank you so much for fixing my dishwasher!

Fixed my stove with no problems. THANK YOU Diagnosed the…read moreproblem immediately Ordered the part and installed it.

About two months ago, Kens Appliance sent Matt to my home to look at my Samsung oven that had never…read moreworked right. He was very knowledgeable and explained things well. I thought their prices were very fair. When the stove was pulled out there was evidence of mouse chewing and other activities. After Matt and I went over my options I decided to purchase a new range. I really appreciated the time and information Matt went over with me. He is a very nice person. I will deffinately recommend Kens to anyone needing appliance repair. They came highly recommended to me from another appliance repair store that does not service my stove brand. Thank you Matt.

Contacted them about two very simple appliance issues. Was told the diagnosis charge would've been…read morewell over $200, which I was told would *not* apply to the final cost if I had the work done. No thanks.

I get the appeal of big-box stores. We stick with what's familiar even though it might not be…read morewhat's best for us in the long run. That was until I realized that I'm not leaving my house anytime soon and there's a great long-term payout when you work with local companies that provide great service and only offer quality appliances. I did my research on a washer and dryer. Went all over. Local, big-box, online... Why did I know that I was going to purchase from Cornwell above everywhere else? Easy - when I first walked into the store I told one of the guys hanging around the entrance that I was looking for a washer and dryer. His first question back was "What's wrong with your current washer and dryer? Why don't we just fix it?" I knew this was the place for me. Fast-forward six months and my dryer finally died. I walked back in the store and had pretty specific dimensions for the space - the smaller the better. 20 minutes later I walked out with a delivery date and some work to do to take down some shelves. Delivery day comes and Gary and Jake really went above and beyond. This delivery was probably a nightmare to them but they kept the mood light. My old Albany house had some custom built shelves that any other delivery person would have taken one look at and immediately left. They made sure to get my new washer & dryer in and I am more than pleased. They even fixed my front door that was having issues for years on the way in, and left me with some maintenance tips for my fridge. Needless to say, they now have a customer for life.

Left a message and never called me back. A business that does not return phone calls from a new…read morecustomer isa red flag for me... Won't be calling again.

I had a bad experience at Marcella's appliance in Clifton Park. After a 15 minute wait, with 3…read moreemployees there, one with a customer, no one recognized me as a customer, completely ignored! I went into Earl B Feiden's store and it took 10 seconds for someone to approach me, he was knowledgeable about washers and I purchased a new washer. The Whole experience was very satisfying and I recommend this company very highly.

Update to the previous review: Brad reached out to learn more about everything that went wrong. He…read morepromised to look into the matter ... and then promptly ghosted us. Meanwhile, a week after the technician "fixed" the dishwasher, it's showing the same error message again. AVOID, AVOID, AVOID --- We really regret getting our appliances from Earl B. Feiden. We bought an LG fridge, along with a new dishwasher and induction range (all recommended by Wirecutter). The fridge was dead on arrival, so Feiden replaced it ... with another fridge that didn't work. They said they had no idea what the problem was, so we ultimately switched models. Ten days after the dishwasher was connected, it started showing an error message, and trying to get a technician out here to fix this brand new appliance has been a nightmare. Feiden doesn't seem to care that so many of its appliance are defective--everyone I've spoken to has shrugged their shoulders, as though this is all totally normal. I would avoid them at all costs

The service has not yet been provided but the communication is great so far. Vendor will disconnect…read moreone dishwasher and connect a new one this afternoon.

Oleg is a true problem solver and is kind and reliable. He fixed three things that were wrong with…read moreour oven and stovetop and is back to replace the gasket on our freezer.

Thank you for changing my one star review to a five star review! This all happened as a result of…read morethe outstanding customer service I received from Brian. From start to finish he made sure that the service I should have received, I now received tenfold! The delivery crew was fabulous as well, on time and with updates, setting everything up with care and with a quickness. Thank you again Brian for changing my opinion and allowing me to continue to do business with Earl B Feiden!

I have to agree with other reviewers mentioning how awful the installation process went. The…read morepurchase was super smooth because I did my homework and knew exactly what we wanted down to the model numbers. What really buttered my biscuit was them telling me my 220v outlet was not working....so, I hired an electrician to come out to fix an outlet that turns out was working perfectly.....($189.95) minimum house call charge. Also they had issue with the drainage for my dishwasher.....had a plumber come out to tell me they only needed a $2.75 PCV flange to get past their installation Issue. This is not the experience I expected and apparently purchasing a Heavy Duty Washer and Dryer, a Refrigerator, a Dishwasher and an Induction Stove ( which came out to more than a couple bucks) all at the same time does not warrant sending out installation people with more than one installation under their belts. We're not likely to use them again. Mostly because of the Electrician thing

Very happy doing business with Marcell's in Clifton Park, much better experience than with a big…read morebox store. I purchased a microwave. The installers , Josh and Skip, were awesome (less expensive than big box) . They had a huge challenge which required some carpentry work. And did a great job! They even set the time on my stove to match the microwave clock. I appreciated their humor and the care they showed.

I love this appliance store! They have a huge showroom, multiple locations, an enormous selection…read moreand friendly staff! Many people here know me by sight and name! I have a dedicated salesperson who takes great care of myself and my clients. We are not disregarded or given the run around here! They also don't try and sell you the most expensive item because they get a higher commission on it, they really care about what you want and will make you happy. Praise indeed!!

Really impressed (also, grateful)…read more OK, I am way way behind on food yelping. But these guys deserve the support. Our fridge-freezer failed. Googled, found these folks local and with fabulous google reviews. Friendly, efficient phone staff; same-day appointment with prompt arrival and good communication. Rapid, accurate diagnosis. Next-day part sourcing, replacement, and done. Relatively inexpensive. Could not have been better in any way. Kudos, guys.

I have enjoyed John's help on three different occasions. He's thoughtful, thorough, task oriented,…read moreand totally focused on resolving the issue. He is a tremendous local resource an ultimate professional. Additionally, he's kind and patient with dogs.