Buyer Perspective: I've contacted these guys about THREE different properties. When I called Mathew was very curt and discourteous. I've called their main office line about other listings and they more or less refuse to give me details and I'm not sure why. I don't know how their business model works, but they've obviously got something figured out if they can afford to turn away inbound leads. A very poor experience, would not recommend. read more

Out of state landlord needed make ready/eviction follow up for missing rent Aug/Sept and ended up moving in November 2021. Could have been better cause you end up doing more work than you paid for. Unless you hound them for information, I didn't get my list of cost till December 2021 after owner occupied in November. All the cost were never approved in advance in writing, and inflated invoices, and lack of care in work completed, and lack of supervision of vendors was the end result. here the examples with pictures/video. - you will never got bids for contractors before until asking over/over in December 2021. Surprise cost like 600 dollars steam cleaning, cleaning never checked post work, which will surprise landlords, when terms are looking at cost in advance. That's how they make their money. For example - I gave the recommendation for cleaners and key person. Cleaner didn't even finish refrig clean up; toilet clog, rugs were ok (high) so only recovered less than 40% of fee. Clearly if PM checked it, we would not have all these little issues. I have the before and after pic. - worst of: had a fence repairman and caught him live breaking my fence making it worst, and then didn't even enter through the door. So he broke something even worst. PM fixed it but the lack of care for 15 year repair person she claims they been doing business. Got it on video. https://youtu.be/WW7FwzgBsDQ - The same day, she then gave me the keys right away cancelling the repairs request (company cancelled) which was right after I showed her the video that the fence guy broke the fence more. She sent me documents charging me $100 for cancelling and holding landlord to offer selling commission/listing with 6 months (while holding my money). Seems to be strong arming on something they cancelled. - had to follow up with eviction follow up, did more work on following up with PM. Never got the keys or attempt, had to chase down eviction documents which were requested in advance of court date, and couldn't get it on time. - they could only show me 2 applicants who had poor history although I let her know why historically these people did not work out. - They might have hiccups for being smaller company but you just have to manage more than usual. They might not care since owner occupied and they were losing money on listing. - the one good thing they did is the PM is sweet and got the fence person to come back, but the lack of care was something I would not like to deal with as a landlord who is dependent on someone on has to be more communicative. I would hire them if it was more simple things like showing a place already done but the more out of listings, like make ready or evictions or just following up on issues/validating vendors work, I would pass. read more

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I have done contract work for HP for 18 years. They care about their tenants and make sure things are tip top. Any work orders I am assigned are for the same day if not the day before. They stay on top of the needs of their renters. I highly recommend them. read more

I purchased a property in Leander. I was very pleased with Sue Ellen's expertise, efficiency, and willingness to be there for me every step of the process. I have not purchased or sold many houses, so I do not know if this custom for every realtor on the market, however I was grateful to have gotten a referral to use her, and Harrison Pearson as a broker read more

I lived in Austin this past year while attending UT and, really, I lucked out by landing with Harrison-Pearson. I was desperate that my place wouldn't become a distraction while I was in grad school, so I made a concerted effort to find professional, competent property management, which is apparently difficult near the campus. During the year, HP was flexible, responsive, attentive, and understanding, and I loved the property itself, which had an excellent quality-to-price value. Flexible from the start, HP allowed me to forgo some of their usual turnover tasks - fresh coats of paint, small repairs from the previous tenants, final walk around, etc. - so that I could accelerate my move-in by like 4 or 5 days. I believe Cleo and Sam were both responsible for helping me move in sooner. It saved my folks and I from incurring more hotel and potentially storage costs, so it was very much appreciated. Speaking of Sam Pritchard, like many here have mentioned, he was a great property manager to work with. Professional, responsive, reachable by e-mail or phone, questions answered same day. I eventually submitted a request to do those repairs that I skipped at move-in and the service call went out the next morning. Sam would also check up on the property weekly for cleanliness, so you run into him from time to time and the property is well-maintained. All said, very communicative and attentive. Sam and the rest were also very understanding with an issue that popped up. My rent check had been returned because the bank tried to withdraw my funds from an incorrect account (haha my fault, my looping signature obscured one of the account digits I think), and Sam was super reasonable about it, not accusatory or aggressive, which eased what could have been a stressful situation. I just let them know I'd take care of the rent and the returned-check fee ($25) and that was that. Overall, great experience with HP and most importantly, my home was not a distraction in my life. If I move back to Texas, I'd definitely look into another HP property. read more

As a long time renter of places, Harrison-Pearson has been the best company I have rented from. When I was first moved in to my home, I needed to take the lease immediately from another tenant. They made the process as smooth as possible, transferring everything over to me. They also said I could put in the pet deposit slowly over time as there was rent and deposits coming all at once.     When the house was getting sold (owners choice, not Harrison-Pearson) Cleo was amazing. Other places I've rented from wouldn't give a heads up that they need to show the house and strangers would come in and out. As I work at night and sleep during the day, I would be furious when people barged in waking me. Cleo never let that happen. She would give 24 hours warning and would let the potential buyers know to not disturb me. She was incredibly kind to us living there and with the potential future home owners. And when we would tell Cleo about any maintenance request, she would get back with us immediately and have any problems fixed ASAP. When it came time to move out, she spoke with us, found out our plans, and made me feel like she cared about us living there more than just a tenant. read more

I had rented an old house managed by Guy Eastburn for over two years and were satisfied with his services. The lease termination was flexible (month by month after a year) and our rent had been only increased once by a reasonable amount. The only unpleasant experience, which was not Guy's fault, was that we had encountered a new owner who had recently inherited that property and had no idea about the previous conditions of the old house. The new owner, who seemed to be quite unpleasant to deal with, tried to deduct all our deposit to pay all the pre-existing damages of the house after the termination of the lease (including installing five smoke alarms!). Guy had done his job in solving the dispute in the end (he paid a good amount out of his own pocket to make the final deduction become more reasonable; I accepted the deduction on the condition that Guy is going to argue with that owner to get his money back plus any possible extra once he has the energy to do so). In summary, I recommend renting from Guy Eastburn, especially if it is important for you to have flexible lease after a year and good maintenance services. read more

The managed our condos that have 12 units. Every time we called about getting repairs or maintenance taken care of, they acted more than put out that we were calling. When we questioned the cost of some repairs or requested multiple bids so that we can get the best prices they REALLY acted put out. Often, nothing got done until repeated requests were sent. We have switched management companies and I am SHOCKED at how much we had put up with at Harrison Pearson. oh- and the new company is almost HALF the price. read more

Sue Ellen Lopez was very unprofessional and rude. Couldn't answer simple questions. It was a very unfortunate interaction and experience. Never again! read more

Extremely pleased with Harrison Pearson! Five stars ***** A++++! We have leased with them over three years in the same home. The new property manager, Deanna, is very kind, efficient, professional, and communicative. We recently had a maintenance request and she had the maintenance contractor sent right away. The contractor and I had communication issues and I accidentally missed the appointment, but she was extremely understanding and offered a different appointment time. All is fixed! The maintenance, by the way, has always been top notch! In and out in ten minutes. Such a contrast from our last property management firm, which was almost impossible to contact and very unkind when we had a maintenance request. Thank you for everything, HP! read more

I worked with Sam Pritchard after moving back to Austin, looking for a nice yet affordable rental on a short term lease until I found a home for purchase. He made the entire process as painless as possible, and even managed not to waste any of my time with properties that didn't meet my criteria. There are few things i value more than my time, and I feel this the service provided was perfect for a person such as myself who is always on the go. This was about 8 months ago, and I have since finished the lease and everything was above board and painless. Both the moving in, and the moving out. I completely recommend this business, and hope you find your experience as enjoyable as I did. Thanks Sam. read more

Dealing with this company has been nothing but difficult. Slow and ineffective communication followed by confusion and lack of action on their part. Lack of concern about failed air conditioning in the middle of Austin summer is completely unacceptable. I would stay away from doing any kind of business with this company. read more

We were getting ready to take a year-long trip around the world and needed to rent our home and cabin to have income for the trip. We connected with Sam Pritchard at Harrison Pearson and he was absolutely the right property manager for us. We were very particular about who would rent our main home, because we were keeping it fully furnished and didn't want to come back to a mess. Sam found the perfect couple to rent our home for the entire year and when we returned it was in immaculate condition. He also worked hard to rent our cabin and found someone who took great care of it. While we were traveling internationally, Sam handled any tenant requests for maintenance and was wonderful about keeping our involvement to a minimum so we could enjoy our adventure. He had excellent communication and was very good about keeping track of any expenses and payments and we were always paid on time. I am so grateful to Sam and his team for supporting us while we were away. I highly recommend Harrison Pearson and specifically Sam Pritchard for any rental needs. read more

Well, I'm sure not going to rock the boat here with a favorable review. These folks were my landlord for my commercial space. I kept calling to report rodents crawling around in the ceiling but couldn't get them to show up until I held the phone receiver to the ceiling so they could hear it for themselves. We also had an AC leak in the ceiling and after two months of water sitting in the carpets (they just wanted to vacuum up the water) they fought to replace the mold infested flooring. The last straw was when they wanted us to sign a contract accepting replacement for the AC units that were being stolen in the complex........duh, you cannot insure something that doesn't belong to you. Oh, you thought this was over? They "re-evaluated" the square footage as they were preparing to lease the space to someone else and discovered we had MORE space than they originally told us and BILLED US FOR IT at the end. read more

My daughter rented a duplex from this management co. The unit was dirty,and had filthy vent filters which we replaced ourselves. They gave her a walk through list,but didn't actually walk through with her. . She was inexperienced with walk throughs and didn't know to check everything when she moved in .The old,cracked blinds were coated with dust,and one of them fell off the hooks at night on one of the grandchildren. The garage had rat droppings and half of the ceiling in the garage was gone,and there were holes in the walls where any wildlife could get in. There were roaches in the garage also, and a coating of dust everywhere,and a strong rodent smell . The garage was where her washer and dryer were kept.. When she moved out, we cleaned the place very well and left it in better condition than when she moved in. There was no exit walk through to let us know what else was required to refund the full deposit. This management co. charged us for the filthy old cracked blind that fell on my grandson ,and to clean the ceiling fans,which she cleaned when she moved in. The first indication we had that anything else was needed was when we got the refund check with the amount for the ceiling fans cleaning and the blind repair deducted. Do not do any business with this co. as they are not interested in in the upkeep of any property they manage,just collecting fees and rents. If you are new to renting or leasing,ALWAYS get a walkthrough WITH the mgr or agent,and have them acknowledge the condition of the place when you moved in. Don't just let them hand you a walkthrough form. You have no proof that things were in the condition they were in, The manager of HP is very rude and hostile,no need for that. read more

Harrison Person is a great management company! We have been renting our home from the company for round about a year. Never any issues with getting any of our issues resolved. We recently had our refrigerator go out, full of fresh food. (Completely out of their control) They got us a brand new one sent out within days and we were able to salvage most of our food. I would recommend their services if you are looking for a place to rent or a home to buy! Ask for Sam Pritchard!! read more

I was a client of Harrison Pearson as a renter for six years. Guy Eastburn, the agent, was the most responsive landlord I have ever worked with. I would tell him something was wrong by text or by phone and he would have someone out there at most by the next day to fix it. Very easy-going, honest, and responsible. read more

No issues here. Sam has been fantastic as a property manager. As a tenant he was always responsive to my requests. Even helped me in a situation that most wouldn't help. Thanks Sam! read more

I rented a house in Buda that was managed by Harrison-Pearson. The agent who handled the house was Sam Pritchard, who is a super guy and a great property manager! Everything always got handled right away, and done right. It was the first time I had rented in over ten years, having been a home owner, and I loved not having to figure out all the repairs for myself! Thank you, Sam! read more

I used Sam Pritchard to help us find a house when we were relocating from Austin. He is patient (I'm neurotic and texted him a lot), he helped with ideas but was not at all pushy, and overall I trusted him to get me into a good fit instead of just a fit that paid him well. read more

As another realtor in another market I highly recommend to send referrals to Sam Pritchard. For many who don't quite under stand real estate and/or property management: let's spell it out in simple terms. Property managers are to rentals as appraisers are to sellers! Renters will always have something negative to say ESP when they do significant damages to a property like having pets not disclosed, smoking inside the home, and of course always claim they paid their rent on time... There is a standard process we all must adhere to. So an angry evicted renter gets online to "yelp and yell" about how "wronged" they were... Weird how they don't have an attorney to really prove the case! People... Online reviews are just a place for people to "speak freely"... Do adequate research... Or go ahead and rely on these online review sites that hold one sided biased opinions and consider yourself as well educated as the last evicted renter that didn't read and adhere to a legal contract. Go team Sam! read more

This company does absolutely nothing for you. I rented a duplex that was managed by them. I have lived there for almost two years now. When I ask for simple repairs it would usually take over a week and multiple emails for half asked work to be done. They had agreed to fix all kinds of things around the place when we went to renew the lease, and they wanted to raise the rent. So we agreed to raised rent for the repairs. The repairs never happened and the rent went up. After a few more email exchanges they aren't going to do repairs and instead sell the house. So we got nothing. When they sold the house they didn't inform the new owners that the water is in their name. Since its a duplex with one meter the owner has always paid. But then our water was cut off for two days because the new owner didn't know. I had also informed Harrison Pearson about rats that were coming in and nothing was done until months later when the rats had totally infested everything and destroyed the ac vents causing us to have $300 electric bills. Then they told us that the pest control company was going to come out three times a week until it was done, and they said they didn't care about the cost. The pest control man came maybe three or four times total and didn't even come in the house. He set traps in the attic and that was about it. The house was sold and Harrison Pearson no longer had to worry about it. The new owner even expressed a dislike for Sam Pritchard, the agent in charge of this property. So I would highly discourage anyone from using Harrison Pearson. read more

Harrison-Pearson has managed the house where I rent for several years. I've always been happy with their flexibility and their responsiveness to repair calls. I've rented 3 different houses from them and I recommend them to anyone. read more

This company is extremely rude and snobby. They were rude to my client when they went into the office. Then took our application money after doing a "preliminary" application and denying them based on nothing, would not respond either to emails asking for a reason. I believe they were discriminating about my client from the start asking me very intuitive questions about who this person was. I will not work with them again, that's not how the business works! read more

A guy from this company tried to help me find a house. We didn't end up getting any of the houses he showed us but it was only because the owners chose not to rent to us for one reason or another. I need a new house to rent again as soon as SXSW is over and I'm not planning on going anywhere else to ask for help. I've had 2-3 other real estate agents help me in the past. They weren't bad, but at the end of the situation I either felt like I didn't get what I needed or I settled for something that wasn't right for me and felt obligated to sign a lease at a place I didn't really want. The staff here was more than willing to work with me when I felt unsure. They were professional and patient which is something that I value extremely. I would recommend them to anyone and I'm looking forward to them helping me again when I need to move in April. read more

Ten years ago, property manager @ Harrison-Pearson Guy facilitated my move into a great rental during a very tough time. He's taken great care of me ever since, always handling problems expeditiously and fairly. I've lived in several other rentals in Austin, and hands down the he is the best property manager I've ever had. I'm forever grateful for the ten wonderful years I had in that house. If I ever need another rental property in Austin, he will be the first person I call! read more

My wife and I were duplex renters with Harrison-Pearson for many, many years - and in particular, Guy Eastburn. One main concern when you're a renter is how well owners and agencies respond to needed repairs and general housing problems. Guy was always easy to contact and he sent people out to fix things as soon as he could. When we bought a house, our close date was moved back a couple of weeks and we couldn't move out of the duplex on time, Guy was very cooperative in giving us the extra time we needed. If I were still in the rental market these days, I definitely would ask Guy to help me find a place. read more