We purchased an investment property earlier this year through Tim Hendricks, VP Real Estate! Tim is highly skilled in what he does. He knows the investment market incredibly well and has provided fantastic results for us already! He is knowledgeable, professional and very courteous. Thank you Tim! Our property has been managed through Jessa, at Owner Support. She has done a terrific job of taking care of all of our needs. She is very responsive and quick to answer questions, is an excellent communicator to both tenants and owners alike, and is very polite and professional. Thank you Jessa! We will continue to use Darwin Homes for all of our real estate needs and highly recommend them! read more

Darwin Homes - Property Management Near Me

DO NOT RENT WITH DARWIN. BEWARE. Absolutely slimy company with no face to face representation. I never met someone as long as we were residents. You can't get a direct number to your supposed 'property manager'. Good luck asking for a supervisor either with the general support number. They act like they don't exist. Darwin holds no values of care or priority for their residents. One example is that we had a compromised door (rotten to the point of falling apart) into our garage that took Darwin over a month to coordinate a replacement. We expressed our concerns multiple times about the state of the door and the security of the house. Not a single shred of remorse or urgency was offered for the lengthy replacement time. Upon moving out shortly after, we were asked to select a method to receive our security deposit back. After charging $40 each for two 'stained' toilet seats (that were not new when we got them, nor severely stained when we left) and $60 to clean 30 year old carpet in the basement (ripped and stained before we moved in), they did not even get the payment method right for the deposit return. A check was sent in the mail instead of the requested direct deposit. They managed to rack up $190 of fees that were never discussed with us, only deducted from our deposit and assumed we were to accept it. Had these things been covered in the third-party move out inspection (yes, you read that right, not event representation from Darwin or the 'property manager' themselves were involved in the move out inspection) they could have been remedied before our lease was fully up. Why was no feedback given?? Steer clear of this company. Nasty, rude, and careless. They want your money but want nothing to do with you while you're a resident. I would give zero stars of possible. read more

Clint from Darwin homes is the most uneducated property manager I've ever experienced in Las Vegas. First, he told us we had to set up our trash service- Well after days of back and forth we find out it's his responsibility to pay for it and set it up. Then he told us our dryer had to be electric- nope it's gas. No apology. He couldn't even provide us with mailbox keys/ took DAYS just for him to figure out we have to go to the post office. How this guy got a license is beyond me. read more

My experience with Darwin Homes was extremely disappointing and stressful. I applied for a home, paid $255 in application and administrative fees, and a $1,956 security deposit after being approved. I then signed a 12-month lease with a confirmed move-in date of April 11. Just one week before my move, I was informed the property would not be ready--completely disrupting my plans with little notice. They offered an alternative property, which I accepted in writing. I was told I would receive a new lease after their office reopened following a holiday closure. Instead, I was later told another applicant was being considered for the same property and that I would need to wait 48 hours--despite already being approved and having paid my deposit. After this, I was told I would receive a full refund. However, communication was inconsistent and difficult. I had to repeatedly follow up, and while I was told on April 7 that my refund had been processed, as of April 15 I have still not received any funds. Overall, this experience reflects poor communication, lack of organization, and a failure to follow through on commitments. What should have been a straightforward leasing process turned into a frustrating and financially stressful situation. I would strongly encourage others to proceed with caution. read more

I am an active duty service member who rented a home managed by Darwin Homes in Kansas City, MO. My experience with the company has been deeply disappointing and financially unjust. Upon signing the lease, I paid a $2,200 security deposit. In preparation for my move-out on July 2, 2025, in accordance with the terms of my lease, I went above and beyond standard expectations. I paid over $800 for professional cleaning services, including a full carpet cleaning, and completed all necessary minor repairs such as patching pinholes and repainting with matching paint. I also invested over $250 in lawn care, improving the condition of the yard from when I moved in. Additionally, I left behind the original trash cans that were present upon my arrival. Despite these efforts, I was refunded only $815 from my security deposit, which I received on July 21, 2025, nearly three weeks later and only after multiple unreturned calls and emails requesting clarification from Darwin Homes. No timely or clear communication was provided. To my surprise, I was charged over $900 in pro-rated rent--beyond my contractual move-out date of July 2--and $428 in repair charges, including: * Touch-up paint (Dining Room): $9.00 * Replace microwave filters: $30.00 * Touch-up paint (Living Space): $12.00 * Repaint wall due to mismatched paint (Master Bedroom): $65.00 * Replace blinds (Master Bedroom): $100.00 * Replace showerhead installed by tenant: $18.00 * Repaint two walls due to mismatched paint (Bedroom 2): $78.00 * Touch-up paint (Bedroom 3): $6.00 * Repair hole in laundry door: $20.00 * Trash removal from garage: $50.00 * Pressure wash garage floor: $40.00 Of particular concern, the Darwin Homes maintenance team previously cut a hole in the laundry room wall to fix a water connection issue and never repaired it, yet I was charged for this damage upon move-out. The lack of communication from the company was unacceptable. Despite repeated outreach, no one from Darwin Homes responded with clarity or professionalism. In particular, Frenz Arcega, the assistant property manager, consistently failed to respond to messages or provide assistance. His lack of accountability and communication was a major factor in the mishandling of my move-out process. This experience has left me feeling taken advantage of, particularly as a service member relocating due to duty. I am requesting a full and transparent accounting of the charges assessed, and a refund of the unjustified deductions from my deposit. I strongly advise other prospective tenants--especially those in the military--to exercise caution when dealing with this property management company. read more

Horrible company!! Charge you for repairs once you move out that are erroneous and 100% not possible! I had no water in Phoenix AZ for 9 days due to a water leak and their maintenance rescheduling me and they wouldn't prorate me or refund me for having to stay elsewhere! Worst customer service I have ever experienced and they kept $300 of my security deposit and the reasoning was ridiculous. DO NOT RENT FROM THEM - they are thieves! read more

I applied for a rental home through Darwin Homes, and my experience was extremely disappointing. The property was listed as available, the system accepted my application fee immediately, and then -- with no warning -- the home was suddenly marked as "leased." I received no communication, no update, and no explanation for why they continued accepting applications for a home that was clearly no longer available. When I reached out for clarification, I was given vague responses and no one could confirm whether the home was even legitimately still on the market. At this point, it feels like they are taking application fees without proper verification of availability. This is unprofessional, misleading, and financially harmful to applicants. A management company should stop accepting applications once a property is under review or pending. I should not have to chase updates or fight to understand where my money went. Darwin needs better transparency, accurate posting updates, and a more honest application process. People shouldn't be paying $55-$75 per application just to be told after the fact that the home was already leased. read more

NO HOT WATER FROM DAY ONE!!!! They couldn't make sure there was hot water BEFORE we moved in? Then the house was a wreck and we were provided a 10+ page inspection sheet to complete that included us having to go ON THE ROOF and inspect the shingles and take pictures. Being 70 years old, they wanted us to go and rent a ladder to climb up on the tall roof. That is beyond unreasonable. Why would a tenant be responsible for roof issues anyway? As someone who has rented my house out in the past, it was my responsibility as the owner to inspect, document, and make sure things were functioning before a tenant moved in. Darwin Homes does not do this. They lay this at the feet of the tenant. The form took a long time to complete and you better catch every last item, or you will be zinged. If Darwin was doing their job in the first place, we would not have suffered through days with no hot water when we first moved in. The stove broke and was NEVER fixed after numerous requests over a 4-month period. Only one burner worked and it would trip the breaker. Terrible fire hazard but that didn't seem to matter to them. We finally just gave up on getting that fixed and used our barbeque most of the time. I guess tenants being able to cook food is not a high priority to them. They don't provide telephone numbers and it is impossible to talk with anyone. We had to submit maintenance request after maintenance request due to all the problems with the home - mainly due to a lack of upkeep. When we moved out, we cleaned the place from top to bottom because I wanted all my security deposit back. But they hit us with a huge cleaning and landscaping fee (no explanation whatsoever, just a giant charge taken from our security deposit). We couldn't get anyone to tell us what was wrong and we even offered to provide videos showing the condition of the place when we moved in versus when we left, to no avail. Just silence and a giant charge with no detail. When we left, we even cleaned the gutters after leasing the place for only 6 months. Those gutters had vegetation and a small tree growing out of them and hadn't been cleaned in years. We went to this level of effort because their exit instructions indicated we would hit us with a $400 fee if they were not clean. So no doubt they charged the last tenant a $400 fee and then left them dirty. Despite all our work, we were charged with yard/landscaping fees. Now I know they just slap fines on all tenants and never do any upkeep. Since they will slap huge fines on you when you leave no matter how you leave the place, I wouldn't bother doing anything. Also beware all the added charges they tack on after you sign up - such as monthly air filter charges (never saw one but I got charged for it every month anyway at about triple what it costs to buy one at Home Depot), charges to maintain website to pay the rent, large service fees tacked on top of all utility bills, plus a bunch of others that are just a scam. It really adds up. Horrible experience and I WILL NEVER RENT A HOME FROM THESE PEOPLE EVER AGAIN. There are good management companies out there, so keep your rental search to someone other than these guys. They are the worst. Unfortunately, I cannot give them less than one star. read more

I recently applied for a position based in Winston Salem for a Field Asset Coordinator role. To put it straight- the HR team sent an email notification (I'm sorry AI) did within 12 hours stating they are pursuing other candidates. This was a copied and pasted email that I have seen before from other HR teams. 1- you didn't take the time to read my application 2- relied on a machine to do it 3- have the decency to send a well written response as to why. However, those days are over, the organization does not care about the candidate. They are loyal to the organization. From the looks of it- your business is failing, I see recent layoffs and negative reviews from multiple sites. Hopefully this crooked system has reached its final stage and this business closes. Jennifer Weimer w/ Darwin Homes (sent the email, or has her signature with the automated job reply). I have a screenshot with my LinkedIn response (which was taken down). I'm doing this for other candidates for transparency and holding HR accountable. Pitiful. read more

Darwin Homes - HR Scammers - Property Management Near Me

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BEWARE. THEY WILL TRY TO SCAM YOU OUT OF YOUR SECURITY DEPOSIT. When I arrived at my home there were dead animals in my back yard, closets, AND attic. DECAYING. Leaving blood stains and remains in the sheet rock above my garage. All the insulation around the attic had been consumed by these animals (looked about the size of a possum), and there were holes in my AC ductwork. Residents in my home became ill, and this is probably related. The backyard was a WRECK, broken limbs everywhere, unkept. The floors, tubs, etc were uncleaned. Mop water was coming up BLACK even after 3 passes of the entire home. Door knobs were broken. The fridge water had not been connected. We had calcified particulates in the water when they did hook it up and they still marked the job done. Had to reopen. Windows were left unsealed. No cabling to any internet hookup in the home. There was a bee infestation they were slow to respond to IN THE HOME. The sprinkler system leaked causing massive water bills. Oh, and because the insulation had been consumed by animals my electric bills were huge as well. They didn't remove the feces, THEY BLEW INSULATION OVER IT AFTER I REQUESTED MULTIPLE TIMES TO REMOVE IT. Response time was slow, but I was patient through all of this, and all of these issues were resolved after 6+ MONTHS. Some personally by me. I CLEANED UP THE YARD, I CLEANED THE HOUSE METICULOUSLY. And when I left the property it was cleaner than it had ever been. Spotless. The yard was managed. The only evidence I left of living there were some nail holes from portrait hangings. AND WHAT DO THEY TRY TO DO? THEY TRY TO TAKE $1300 FROM MY SECURITY DEPOSIT TO REPAIR DRYWALLS AND PAINT, CLEAN THE PROPERTY, MANAGE THE YARD, AND REMOVE TRASH! I already reached out to residentsatdarwinhomes.com before their comment on this review; their response was that they had other more important maintenance requests to deal with and they would get back to me later. It was at that point I wrote this review and filed a complaint with the BBB. Since then they have stated they will return my full deposit. read more

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If you like never being able to contact the people who are supposed to manage your property, then having meth heads get sent to fix things only or break them well, you've come to the right place. I mean, just today, a man came in to fix the door jam that some methed out Hire A Pro lowest bidder contractor named George destroyed while trying to replace a door. He took part of the frame and just vanished. No BS. It's just gone. Will he return? Will my house be like this forever? That's part of the mystery you get to be a part of while living in a home managed by Darwin. I've lived here for 8 months, and i STILL don't have a properly mounted dishwasher. You will NEVER EVER be able to get someone who actually works for Darwin on the phone. You'll be skipped through answering service after answering service and not be treated like a human by anyone you ever talk to. If you have the option of moving into a Darwin Home, I highly suggest burning $1000 dollars sticking a toothpick under your toenail then kicking a wall and moving into your car. Your family will thank you. read more

Darwin Homes - Property Management Near Me

What a joke this company is. Upon moving in there were the following issues: Dishwasher missing Microwave missing Fireplace flute broken Unit extremely dirty Garage door open not working Smoke detector battery out It's been 3 weeks and not one of these issues has been resolved. Please don't waste your money and time on these unprofessionals. I'm appalled. Also, when asking for a concession because of all the issues they stated that the microwave and dishwasher weren't supposed to be included so they wouldn't be reimbursing me for not having these issues. Please see attached emails. and pictures of uncleaned apartment. They're so bad they have a fb page for complaints. https://www.facebook.com/groups/5726279820765857/?ref=share&mibextid=S66gvF read more

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They still owe me 5k from my deposit, they were late to pay and penalized x3 as per arizona law, they only paid x1 and are ghosting me

Service Request Original Date: 9/23/24 Current Date: 11/18/24 I requested a service request to address a soft spot on the kitchen that was due to a possible leak with the dishwasher. After some back and forth, Adoor sent someone out who took a look and said some tiles and the dishwasher needed to be replaced. On 10/29/24 a dishwasher was replaced but the floor was still soft and showing signs of mold. A tech arrived on 11/6/24 and pulled up some tiles and as you can see from the photos is covered in mold and rott. The tech said he was only approved to replace a couple sheets of tile and spray the affect area with mold spray. Then tried to scrap it up which he did a horrible job doing. The photo was taken after the scraping and spray. He then left saying he has to pick up his kid from school. Week ending 11/16/24. The tech came back to the house and tried completely more work but said he was only approved to replace the tiles and a small portion of subfloor under the dishwasher. Adoor said they were replacing 1 to 2 sheets of sub floor which conflicted with what Adoor approved. This same tech reminded me multiple times that he was not a floor guy and he would do the best he could. After having a conversation with Adoor. They said they would not be able to get a different tech out till 11/18/24. The house reeks of mold. We can't cook in our kitchen and have been confined to our rooms because of the smell. The company has no sense of urgency and will only communicate through email. Sometimes go days with no responses. I've taken multiple days off to be able to accommodate Adoor yet I've received nothing in response. Avoid Adoor property management. They will not assist you in a timely manner. read more

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DO NOT rent from this company. My credit was lower than usual, but they sent me a notice that I was conditionally approved with 1.5 mos deposit. When I tried to proceed, the portal did not have me approved. I called for THREE WEEKS, 5 different phone calls wherein I was "escalated" to leasing team...NOT ONE CALL BACK. THREE EMAILS sent to three email addresses with NO response from said leasing team-either for my emails OR the alleged escalation. Conveniently, the link to the notice I was sent stopped "working". If you rely on THIS company to answer concerns, you may find yourself on the street. Hope they enjoyed my application fee, while both properties I was interested in have been vacant for FOUR MONTHS. Darwin needs a better understanding that occupancy is what makes money. Good luck. read more

Our lease was transferred to Darwin after 3 years of living in our home and they are now trying to charge us a security deposit fee. In the 3 months we have been under their management, we haven't had a single phone call returned and no one has an email address so getting a hold of your property manager is impossible. They blocked us from being able to pay our rent online and are now threatening us with eviction, but STILL have not answered any emails or phone call. Tiffany Stay is our property manager and is completely unresponsive. If you see this company manages any property you are looking to rent, DO NOT DO IT read more

I love the house I rent with Adoor. A lot of maintenance issues came up with the two hurricanes that recently hit Florida, but my property manager Rochelle Lankford has been very helpful in resolving these issues in a timely manner. read more

Darwin Homes Property Management excels in administrative management. Their efficient handling of all paperwork and compliance ensures everything runs smoothly. Their attention to detail and organization are impressive. Their management ensures a clean, safe, and pleasant environment for all residents. Highly recommend their services! read more

Very disappointed. The carpets were not cleaned before we moved in and eventually the smell appeared after vacuuming them. We went without AC in 100 degree weather for several days due to them trying to find the cheapest repair service. They charged us the for a convenience fee after move out which did not make any sense. ( no explanation of what that was ). They also charge for nornal wear and tear as damages and there were NO damages when we moved out. BEWARE the landlords they serve do not care, they just collect money. On top of all of that, their workers STOLE A PACKAGE from me that was delivered while they were working. I filed a police report and they never reimbursed me for the item. read more

Good luck getting any service requests completed. There was a broken pipe that required fixing. They tore out the drywall, fixed the pipe, then they told me they would send someone to fix the drywall. In the meantime, they had a cardboard box screwed in over the hole. It's been four months and a dozen service requests and they still have yet to come fix the drywall. The attached picture reflects today - a carboard covering to a giant hole. read more

Darwin Homes - They cardboard Darwin has left in place for months. They tore out the dry wall and won't fix it - Property Management Near Me

they are terrible management company. They took $400 out of my deposit for something that they did to the house and not me. They didn't even have keys to the house that they managed never provided a lockbox. The keys were left on the counter and they broke into the house, never contacting me about the issue and then charged me for it. I wouldn't rent from them for anything I would live in a cardboard box. read more

Slum Lords!! Do not lease from this company!! You will pay your rent and they will never handle maintenance requests or respond to inquiries!! From non functional exterior lock, HVAC repairs and leaking dishwasher that needs to be replaced only two have been completed after a month!!!! No third party technicians will work for them because they will not make necessary repairs as legally obligated to!! You are better off living in your car then leasing from these slum Lords. read more

If I could leave a -5 star review I would. PLEASE believe this rating because they are terrible. They are money hungry .. especially if you would like to move out/end your lease early. My fiance and I rented a home that belonged to another company that was bought out by Darwin Homes in the middle of our lease. This sudden change was out of our control... it was literally nothing we could do about this. Furthermore, after deciding to move out, Darwin Homes conducting a move out inspection and when I tell you the inspection was BOGUS it was just that. They basically charged my fiance and I to renovate the entire home so it could be move in ready for who came afterwards. They took several photos of the wall and carpet and when I tell you the photos showed NOTHING ... I mean nothing. We lived in the home for almost 2 and a half years and it was obvious normal wear and tear but my fiance and I are being charged with close to $5k worth of damages and it's RIDICULOUS. We tried to dispute but this what their email said back to our dispute "Thank you for your response. We have reviewed your statement and inspections, We will not be able to credit the account for any damages, as they are valid charges. and in accordance with the terms of your lease agreement. Our team carefully evaluated the damages and considered all relevant factors before reaching this conclusion. We understand that disputes over charges can be frustrating, and we appreciate your patience throughout this process. We are concluding this issue. Thank you for your understanding." LONG STORY SHORT PLEASE DONT GO THROUGH THIS COMPANY TO RENT A HOME. YOU'VE BEEN WARNED. read more

AVOID. This is a horrible management company. Their accounting is a mess. I terminated them back in April and till today I am still trying to get my balance back, which they claimed they have disbursed all outstanding balance despite me having the proof that it isn't the case. During my 1-year engagement with them, my overall impression is poor communication, slow responding to me and the tenant, and don't seem to care about their customers. You get what you paid for. read more

All of the negative reviews about this company are very true . I am a current resident of one of the homes I leased last year which was first managed by Renu management and now managed by Darwin homes . I have placed several work tickets for them to make repairs and no one has returned my calls or sent me an email on the status of these requests. Additionally, to my surprise they have also billed me retrospectively for repairs made to the property that they never made claiming that the repairs were as a result of the tenant when in fact it was their problem because the work was done performed correctly the first time. It was improperly installed in the home. So they are billing me for things retrospectively while never actually fixing anything in the home. This is a complete nightmare. They never call you back and they will not give you the property manager phone number or email . I never had this problem with Renu. read more

If you want to waste your time and money use them. Not only are they slow to begin with but their vendors have no skill. They left my home in a worst state they received. I had signed a contract to manage 3 properties with them in early december. 2 of the properties were brand new and it still took them a month to get them "rent ready". I don't know if they don't market or bother to entertain requests the properties didn't rent for a long time. Eventually I decided to rent one of them myself and was able to rent it in a week. If that wasn't bad enough on my older property they suggested to put deadbolts and their guy damaged all my doors where he installed them. Firstly they installed a bunch of golden and silver locks on the same door which look hideous. Secondly they don't align with the holes in the frame and don't work properly. They also damaged all 3 doors. Look at the pictures. For any of the dry wall repairs they didn't bother to put texture before painting and their painter could not match the colors and did a half ass job. I will never recommend them to anybody. What a waste of time and money! read more

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This company is fraudulent in consumer relations and grossly negligent. My current roommate was without water for over two weeks in October 2022 and the repairs have not been addressed and reparations have not been made to compensate our household for the violation of our lease agreement. The individuals responsible for managing the property we live in are named Andy Villiorente and Kendra Long. The company refuses to provide a copy of the lease agreement with a request to have me sign a Change of Tenancy Addendum, which is a legally binding contract directly referencing the lease agreement. I have called City Code Enforcement, called the Austin Tenants Council, plan to file a complaint with the Texas Attorney General's office and TREC for the incompetence and fraudulent business practices. read more

Would only recommend to someone who wants to be stressed out and out of money. As a property owner working with them at first was great. Then when it came getting the rental ready for a new lease, that's when the nightmare started and still hasn't finished. They are slow to respond. The man who was handling my property was off several days, the was no initiative to get things handled quickly and overall the communication deteriorated. The property of course has been vacant due to lack of care to get property ready. Just stay away from them. Now I have to contact the former tenants since I terminated services from Darwin, they are no longer handling the things that should been done three weeks ago!!!! If you want to be waste your time, money and mental sanity; Darwin Homes is the way to go! read more

Rental Experience from Renu to Darwin Homes. Hello, I have Googled Darwin and I have found the 1.8 rating on Google. The complaints are lengthy. I understand why! Since my property has been taken over it's been a nightmare. The best thing is finding out this evening at 6:45 by a construction worker that he will be draining my pool tomorrow. Man comes to my living room window, knocks on it and tells me he will be coming back the next day to drain the pool! A pool that wasn't serviced for five weeks but I still was paying for maintenance on the pool. Here are just some of the experiences here. Rental Issues to date: · August 7, 2023, I was informed that Renu Property would no longer be the rental company for my property and Darwin Homes would be taking over. · August 9th, 2023, I received an email from Darwin regarding a change of property management effective 8/16/2023. · 8/17/2023 no pool service, I emailed Darwin Homes regarding an update on the pool service. · 8/22/2023 I emailed again about pool service. · 8/29/2023 - Emailed Darwin homes, due to Hurricane and Pasco County request for evacuation for my area, I notified Darwin. 8/30/2023 I receive an email from Darwin Homes saying, "Thank you for your update regarding the move-out, we'll inform the management about this." · 8/30/2023 I emailed Darwin back to inform them "I'm not moving out!!!!! I had to evacuate due to the hurricane. I will be back tonight. This is very scary that you are saying that!" · 8/31/2023 Darwin responds, thanks for the clarification. · 9/4/2023 Someone shows up and turns the pool timer off. No knocks on the door or anything to let me know they were here. Doors were locked and they couldn't get in. I was NEVER informed that anyone was even showing up. · 9/1/2023 Paid rent through portal. Received an email on 9/5/2023 saying my rent was late! When it was paid on the first. Then email saying I am .75 short on my rent.... No, my rent is 2070.00 not 2070.75! · 9/4/2023 Someone came for pool service, no salt no nothing.... Pool service hadn't been done since 8/9/2023. Guy left and said he would be back. This guy looked at the pool and I let him know it is a saltwater pool, it gets phosphate remover due to the paint chips that cause algae growth. If they ever thought about resurfacing it should be done in the winter. · 9/11/2023 someone shows up for pool service. · 9/13/2023 - Email received from Darwin saying my payment was successful?? This payment was made online on 9/1/2023. · 9/21/2023 6:30 pm, a man comes to my living room window and knocks. Go out to the pool and he informs me they will be here tomorrow to drain my pool, resurface my pool and it will be out for two weeks. The contractor will be coming back on 9/22/23 at 7:30 a.m. to begin draining! HOW do you forget to call a renter and inform them that you have construction that will be happening on the property? Plus take a pool out of service in peak time of year. I do construction management and have for twenty years, and this is just absolutely ignorant. Poor service, poor experience, poor communication and so mu read more

Dishonest with deposit. Will find a way to take it by making up charges 1950 was taken to connect rently lockbox,paint and clean an already Clean home...scam read more

We rented from Darwin for a year. In that time, they fixed nothing. Not the black mold, not the flooding basement, not the kicked in back door, nothing. As soon as we moved in, an employee (BD) called the police and reported that I had burglarized the home. Thankfully, I had the lease, or I would have gone to jail. No apology, nothing. Now that I have left, I am fighting for the security deposit. $2050 floating around without being returned. Never, ever rent from Darwin. read more

We finally received a shampooer on day three of move in after sleeping in someone else's filth in the middle of a pandemic. read more

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Response time is horrible I call , they tell me someone will return my calls weekly and no response I send emails daily and no response that way either. Different agents who answer give me different answers every time read more

I have had Darwin managing my home for about 6 months now and so far, everything has been great. They have treated my home as if it were their own investment and have taken great care of it. I would definitely recommend Darwin to anyone! read more

For Residents: Residents want one thing: a place to call home. But for too long, they've been neglected--treated as an afterthought rather than a customer. In a Darwin home, renters enjoy an enhanced, hassle-free experience. Issues are resolved quickly, maintenance and repairs are a quick affair, and move-in and move-out are made simple. Renting a Darwin home means residents spend more time enjoying their home, and less time worrying about it. It means reimagining renting without the day-to-day details and management, replacing resident stress with peace of mind, and gaining the ability to reinvest their time into what matters most in their lives. This excerpt above is directly from Darwin homes blog found here https://blog.darwinhomes.com/posts/darwin-raises-15-m-to-create-opportunity-in-every-home In Peoria, IL East Bluffs, they are evicting at-risk, low income tenants with a 30 day eviction notice right now... while everyone is saving to give their families what little they can for the holidays, trying to spend time with loved ones, these dozens of residents and some whom are families are now having to look for affordable housing that like other cities no longer exists. They are asking these residents who have full time jobs, sometimes 2, families, and other priorities to now spend the next 30 days saving up what little they have to put towards deposits..and that's IF they are able to find and secure affordable housing. Not only are these residents blindsided, but they are now in fear of being homeless. We, in the small city of Peoria, IL are in a homelessness crisis. Our shelters are at capacity and there will be families on the streets come New Year's Day and this company should be held accountable. " replacing resident stress with peace of mind, and gaining the ability to reinvest their time into what matters most in their lives." hA. In no way are they helping replace their own residents stress. Horrible company with even worse ethics. Do not recommend doing business with this "company" Our local Peoria ACLU chapter has thankfully started the fight but it won't be an easy one. There is immediate crises happening and we can thank Darwin Homes for it all. See article here https://www.pjstar.com/story/news/local/2022/12/14/evicted-east-bluff-residents-ask-peoria-city-council-for-help/69725394007/?utm_source=facebook&utm_medium=Social&utm_campaign=ghf-peoria-main&fbclid=IwAR2iJYsHOvvSn0kvB7jtEKssUwRapxwwhip2ZjKTWbkAp6MjwcalsLRzuos#lbo1j4k69msqwltt8xp Link to a Peoria City Council Meeting time stamp 3:02:00 https://m.youtube.com/live/C4qsnjbthL8?feature=share read more

The absolute worst PM company I have ever come in contact with in my 15 years as an investment property owner. While Darwin started out in Austin, they appear to be much more interested in "going national" than they are buttoning up their processes and communication- and taking care of their clients' properties and tenants. Two of my tenants were so frustrated at Darwin's maintenance team's lack of attention to their needs that the tenants looked up my phone number and called me directly for help. One tenant sent me pictures of the awful state of affairs in their home- almost none of which were accurately captured on the "property inspection report" I had received from Darwin just a week earlier. Upon reviewing the tenants pictures (which I forwarded to Darwin), Darwin's head of Customer Service was at a loss to explain why Darwin's inspector failed to note any of the issues the tenant had been complaining about in those pictures! It appears Darwin's own employees see a lot isn't right with the company, either: I had 4 different property managers (PM) assigned to me in 2022 (none of whom were located close to where my homes are). One PM- who promised to finally get her arms around my issues- lasted only 2 weeks! Also, despite repeated requests for improvement, Darwin's financial reports were always so difficult to understand that I had to create my own Excel reports to try to piece together what was going on since I frequently couldn't "tie-out" Darwin's numbers. While they claim I have received "final disbursements", since their reporting is so convoluted, I will never know for sure if I received everything truly owed. I finally had enough- and fired Darwin at the end of June 2022. read more

Excellent before you sign the lease. Very quick to respond and answer any question, but after you sign that lease that's when you really get to know them. Good luck trying to reach them. They won't answer your emails or phone calls unless its something related to you owing them money. Never got my security deposit back, and they didn't respond to any of my emails after I moved out. read more

If I could give this company a negative star I would !! PLEASE STEER FAR FAR AWAY FROM RENTING A HIME WITH THIS COMPANY. I moved in March from my home that was not even managed by them . Darwin homes aquired the property in March as well while my previous leasing company was completing the move out. When I say this has by far been the longest move out process I've ever had to experience! They do not allow you to speak to the property manager she emails but do not communicate properly . Here's it is almost June and I've been waiting on a simple deposit. On top of that they are trying to charge me rent for a month I didn't even stay in the property . I'm happy they aren't my leasing company . I just want my deposit settled properly so that I could move on . Worst customer service and experience ever ! Who ever goes through them I definitely feel sorry for . read more

If you are considering going with this company as a home owner. DONT. If you are thinking of going with this company as a renter PLEASE DONT. They are a literal nightmare to work with! I have been trying to get in contact with someone that can help me regarding move out for well over two weeks, asking specifically to speak with management. I have email proof (with ashley) that our move out date was June 30th and now they say I owe them $4,000 yet NO ONE is willing to call to discuss the matter. Feel free for to reach out to me with any advice please, if you have had to deal with this horrible company with horrible costumer service that lies and cheats! my email is chelseagallagher@live.com. I have already reached out to Austin Tenants Council and am getting prepared to for legal proceedings. read more

Terrible communication skills. Tried to fine us and demand we remove animals that were already on the lease and had been for years. Excruciatingly long turn around times to repair ANYTHING. It took them 6 weeks to replace our dishwasher and months to repair our fence and even then it was terrible work. Good luck getting anyone on the phone or to maintain consistent contact. If they're the management company of the place you're thinking of renting, I'd move on to the next listing! read more