Working with Stephanie Smith over the last few years has been nothing short of exceptional. As a Real estate broker myself, I have high standards when it comes to communication, professionalism, and follow-through--and Stephanie always, exceeds them all. Her Team's Market Knowledge are invaluable for both Owner's and Tenant's. She makes every transaction smooth and efficient. It's rare to find someone so dedicated to collaboration and doing what's best for everyone involved. I confidently refer clients to Stephanie and now Bay Property Management Group and look forward to many more seamless transactions together! Highly recommend! read more

Getting them to do maintenance was like pulling teeth , me and my roommate had to keep receipts because we knew they would try to hold our deposit. They transferred 2 company's right after we moved out and made it hard to get our deposit back. I wouldn't trust them at all. I had power outages that destroyed my medicine due to faulty circuits that they couldn't fix the first time they came out. Also we had a tree break and fall on our roof that they knew about for months. And wouldn't send someone out I'd give no star because they deserve it read more

They make you sign a "Resident benefit package " that basically includes renters insurance & a filter for you HVAC ( that needs to be replaced every 3 months) for $50 "mandatory" per month! Just another poor way to get more $ out of the tenant. Wish I would notice that before and would cancel my lease with these scammers. read more

Partnered with Stone Oak for 3 years as an owner. In the process of terminating our agreement now, and unfortunately services and communication are only getting worse. While their fees seemed average or low compared to other options, over time their contractors would perform repeat repairs, and I am now stuck with footing the bill for a bunch of damage the previous tenant should be responsible for. Employee turnover seems high, I would get a new property manager at least twice a year. The latest of which has not adequately communicated. If you're reading this, please reach out so we can come to a proper end of our business. read more

Renters beware...especially women! I rented a townhome through Stone Oak for three years and had issues with the neighbor next-door who was sexually harassing and threatening me, including spying on me with security cameras. I had records of this, including a police report, that I shared on multiple accounts with Stone Oak management. Not only was ignored and then victim blamed when I finally got someone on the phone, but no recourse was taken. Then, my lease was terminated in retaliation without any explanation. Upon move out, I didn't receive my security deposit back ($1650) and was charged another $1000 for inflated fees that the property management company was legally responsible for covering (like light bulbs and air filters). DO NOT RENT FROM THIS COMPANY IF YOU WANT A SENSE OF SAFETY. THEY VIOLATE BASIC TENANTS RIGHTS. read more

Would give a zero if I could. Just to be clear, we hired them as a property owner, but even the renters said that Stone Oak is a horrible company to work with. Congrats to the people that had good service and left a good review, you were the lucky few. Read all the reviews, even the ones that haven't been approved yet. There is not one person that we have come in contact with at stone Oak that was helpful or truthful. So. Many. Problems. Find a better company. Was gonna say don't give your money to this company but ha ha they take it anyway! They just take it out of the rent. They authorize services and repairs that we didn't even have any knowledge of. We haven't seen a dime yet. read more

Christine McGee was super helpful in finding us tenants for a house that needed quite a bit of work and touchups. We were able to find tenants at reasonable rate without having to make any substantial updates. Coordinated with handymen and repair agencies to fix urgent issues promptly. Hoping for not many repairs throught the year, will update. Would recommend! read more

They're pretty reliable for a property management company but they are beginning to nickel and dime the tenants to death. They just raised my rent 150.00 and I was okay with that, but they've also instituted a 50 dollar fee for monthly services I don't need. This package is not optional. It includes: 1. Renters insurance (which I already have) 2. Air filter delivery (I can buy these myself. I have been.) 3. They are issuing "points" for people who pay their rent on time (I don't need a points program.) 4. New tenants have their utilities set u.p for them (I'm not a new tenant). 5. New tenants receive their keys via a lock box rather than in-person. 6. New tenants receive a Gift Bag. (Wow. Sorry I missed out on that!) 7. An online portal (we've had this for years). 8. The opportunity to build good credit. There are a few more "perks". I just find it extortionate to force tenants to buy services they don't need or want. I'm really disappointed. I've been a good tenant for five years, this is a lousy reward. read more

Posting a 5 star review specifically for Robert Culver, the Director of Maintenance. During the ice storm of Feb 2023, I unfortunately was paired with a tree vendor who tried to take advantage of the state-wide emergency situation. The vendor did not follow the correct estimate approval process and even went as far to threaten legal action against me. Robert was willing to drop everything and help resolve the situation, including negotiation of payment. He went above and beyond to handle the situation, and I couldn't be more grateful. I'm glad I'm renting through Stone Oak simply because I know tricky repairs or vendor work will be handled with Robert's supervision. He is professional, kind, and a hard worker with great communication. I'd give him 10 stars if I could. read more

I worked with Christine McGee on readying my property to be listed on the rental market for the first time. She was very transparent and responsive throughout the entire process. There were several contractors that Christine worked with to prepare the property. This included reacting to a few unexpected hiccups that came up from the extreme Texas weather. Overall, the property was in fantastic shape prior to the listing going live which led to qualifying tenants inquiring about the property as soon as it hit the market. I could not be happier choosing Stone Oak to manage my property so far. read more

My real estate agent referred me to Stone Oak. My current property manager Jennifer Frizzell is very professional and responsible, whenever I have issues, she responds quickly and resolves fast. She is a friend-like manager that I can trust and rely on, two thumbs up, strongly recommend. read more

Horrible company to work with as a tenant. They failed to adequately repair significant structural issues with the property I rented until AFTER I moved out, and were incredibly slow to repair other issues (it took 6 weeks for them to replace my broken dishwasher). They sent 3 different contractors to fix a window which wouldn't stay up, until the last one just told me to prop it open with a book. Oh, and they increased my rent by several hundred dollars every year, despite the property continuously deteriorating. When I moved out, they shamelessly (and probably illegally) withheld a significant portion of my security deposit citing damage that existed before I lived at the property--which I had documented and reported upon move-in. They were so persistently unhelpful and unprofessional when I disputed the charges that I eventually gave up for the sake of my own sanity. Renting from them was a completely dismal experience. Do yourself a favor and avoid them. I wish I had. read more

We leased our property in Austin, TX via Stone Oak Property Management, with Jennifer Frizzell overseeing it as our property manager. Our experience with Stone Oak Property Management was exceptionally positive. Their approach was straightforward, efficient, and client-focused. Jennifer's responsiveness stood out; she was quick to address any queries we had. Her professionalism, respect for tenant privacy, and commitment to confidentiality were noteworthy. In short, Jennifer's dedication and trustworthiness made our rental process smooth. We highly recommend this company. Kudos to Stone Oak Property Management and Jennifer for a great experience! Nurakhunov family. read more

Would give them a 0 if I could. We are currently renting a house via Stone Oak in Austin and have been stonewalled by them at every chance. They are completely unhelpful, never want to send people out for any issue and make everything the renter's problem. It is absolutely ridiculous. Their people are slow to respond, completely unhelpful and often rude. They also show up at the house unannounced and stroll into the backyard--an invasion of privacy and completely unacceptable. They provide absolutely no value and I would avoid renting with them if you can. I wish I had looked at yelp and google reviews before we chose to rent via them. read more

I'm a current customer as a landlord. Getting bad service. It is too difficult to get hold of the property manager. The management doesn't seem too interested in renting my property. I like their web portal. But, that's all. Nothing good to say about the service I'm receiving. What is the point of paying a property management company if I have to figure out stuff myself and pay other people to do basic services? EDIT: Jason H. I've messaged you after seeing your response. I hope the issues are taken care of. read more

This review is from a landlord who trusted Stone Oak to manage two properties. I am not really sure where to begin, as there were so many individual issues no one would read my manifesto on my experience with Stone Oak. So, I will keep it short and summarize it below. 1.)They are ineffective at getting a listing leased. Stone Oak "marketed" my property for over 2 months. There were dozens of inquiries which only translated to a handful of showings and one unqualified applicant. I had a lease signed within 48 hours of taking the property back from Stone Oak. 2.)They pressure you to accept less rent than the market rate. This may be a symptom of their "marketing" strategy, but I was told to list both houses at $400-500 less than what I was getting in the previous term leasing myself. 3.) The biggest issue I had with Stone Oak and the reason I left is that I found them to be untrustworthy. I could not trust anything I was told, because someone would come along a week or two later and say "yeah, that thing I told you last week was wrong and it is actually like this". This happened countless times across several points of contact and departments. Wake up to find your account balance drained? Well, they decided unnecessary repairs from their contractors needed to be performed on the property without consent and without letting you know. I had to double-check and verify every transaction and bit of information I was told, which entirely defeats the purpose of hiring a management company. When I was researching management companies, a big reason I chose Stone Oak was that their mission statement was something along the lines of "no excuses, only solutions". It is extremely unfortunate that all I got from this company were excuses. Hopefully, this review helps another landlord looking for management to avoid the same mistake I made. read more

Maybe they protect landlords and homeowners well, but not a good company if you are a tenant. They will force compliance with arbitrary management decisions (things not covered by lease or other policies) by threatening rent increases and/or other significant charges, and they have cleverly hidden fees. I do not recommend renting a property that is managed by this company. read more

Stone Oak Property Management is unlike any other landlord I've had in the past. Coming from NYC and SF, I was pleasantly surprised to find they are very responsive to maintenance requests and generally very helpful when it comes to standard trappings of apartment living.  This is not your standard mega-corp property manager. The main reason I decided to write this review however is in light of the winter storm that rocked Austin back in March.  We -- like many in Texas unfortunately -- were greatly affected in our living situation.  The entire ground floor of our unit was flooded and required extensive construction and replacement of basic essentials like the hot water heater in the days following the storm.   Given the scale of the storm, Stone Oak was hard pressed to divide limited resources among its many tenants, but we were lucky that they were very quick to address the most urgent concerns and communicate with us upon request.  Within a month we were back to normal with new flooring and a clean home courtesy of the company.   Most landlords would drag their feet waiting for insurance payouts, and attempting to nickel and dime their way out of responsibility, but the whole team, specifically Brittni were very courteous in terms of negotiating with us during this extreme situation and subsequent displacement. I am grateful to have a landlord that is as positive and responsive as this one and hope to encourage anyone who might be on the fence about using them.  The usual cons of not knowing who to contact specifically for status updates and automatic rent increase notices still pop up occasionally, but these are by and large overshadowed by the positives of the management team. 4.5/5 stars read more

I reside in California. So I need a good team to help me take care of the property. They are prompt to my emails and messages. Effective communication is very important for me because I don't live there locally and I need to know what happened. My property manager is Jennifer and Ingrid. They are both amazing! Ingrid help me with scheduling and arranging fixings. She is a pro. read more

Highly recommended professional property management services! Extensive experience in property management.

MUST READ! Don't do business here. Find another house or property management to list your house with. All of the bad reviews, those are real. Not sure if the good reviews are even real. How can they be? THE WORST customer service! No hospitality! When we entered our house, it was filthy - right in the middle of the pandemic. Bugs on the floor, in corners, open the cabinets - hair, bugs, stains. Liquid substance on our bathroom counters, quite a bit of stuff that was left from the previous tenant (let us know that they didn't clean or walkthrough), stains on the carpets, big hole in the carpet, garage was a mess. We could wipe dust/dirt on any object we touched when we walked in. We also have pictures of proof and filled out the move in log. We reached out to see if they could get someone in here to clean - they opted to give us $100. It cost about $250-$300 to have a professional clean a 2700 square foot house. Unsatisfactory. When submitting our 60 day notice to vacate the house, we were told we submitted too late and our move out date would be October 14th - and that we would be obligated to the lease through October 31st. They have text messages from August 18th. What they failed to provide is contact logs from the multiple calls moving forward to get us out of the house by October 14th without paying the remaining 17 days of rent. We emailed on September 28th, and they replied our move was still on Oct 14th. When paying rent, it was prorated (which they said they weren't obligated to do). We paid rent at $939 which is all we were obligated to pay. The tenant portal didn't say we had a remaining balance. We didn't find this out till we received our ledger for the year of renting this house. They took out $1140.64 out of our security deposit. We wouldn't have moved into a new house down the street if we knew we had to pay this, we would of just stayed in the house for 17 more days) They didn't follow up with us, no email, no phone call, or letter in the mail - not even a notification on our portal. They also took $429 out of our security deposit for cleaning fees. We submitted 2 invoices from cleaners prior to us moving out. Carpet was $323.67 and profession cleaner was $210. They never walked through to let us know anything needed to be touched up like it says in the lease. We walked through it multiple times. They said the upstairs guess bathroom wasn't cleaned at all and the fam blades were dusty. They have no evidence of this. First off, why would the maid that spent 8 hours at the house forget to clean the bathroom - we would of said something after walking through. Stoneoak Property Management: DO THE RIGHT THING! Not the time to be keeping someone's money. Hire people with better customer service skills. Oby Ebguna is a prime example of who you don't want to represent your company The hospitality is lacking tremendously. Starts at the top and trickles down, so whoever reads this - contact your boss, and their boss and get your business on the right track. Do y'all care about retention? I'll answer that - NO. read more

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Christine was great, maintenance requests were fulfilled quickly. All communication was responded to quickly. Great overall experience.

I have used Stone Oak Property Management for my rental property in ATX for years. They make renting my property so very easy. A special shout out to Jennifer Frizzell, my property manager, who goes above and beyond. She is extremely responsive to all my inquiries - even on holidays and during her vacation! I recommend Stone Oak to any looking to lease their property! read more

Stone Oak has managed our Texas house rental for 8 years and has gone above and beyond. The team is communicative, always available when we needed them and their response to tenant issues have exceeded our expectations. We are now moving into the home they managed and have been there for us in the transition. We highly recommend them as we were out of state at the time and didn't know what to expect. Thank you Stone Oak team especially Jennifer Frizzell, our assigned property manager and Manu Saini who were upfront and honest about everything we asked! We will definitely use their services in the future! read more

Their red flag started when we consult them a year ago. What their on site consultant said is completely different from what they do after we go into contract. They stated their on site consultant is wrong and if we want to back out of the contract we need to pay a fee. We were so mad as at that time we are moving out of state and had no time to deal with all this. We got into argument with them and in the end both parties backed off a bit. During this one year of working with them it s torture, they keep asking us to pay big money to fix things.We asked them to check if it s the tenant who did sth (we lived there 3 years and nothing major was broken) or is everything really breaking on itself, they wouldn't. I then asked a friend to go and take some photos of our front yard just to see how the house really is now, and it s a disaster, trees died, grass everywhere! Stone oak never told us anything about it like they promised when we sign the contract! Now the tenant they screened and picked for us won't pay rent and stone oak won't do anything but asking us to handle on our own, if the tenant pays us later, stone oak get the late fee! I am reporting them everywhere, this is such an UNETHICAL and IRRESPONSIBLE BUSINESS! read more

If I could give absolutely no stars I would, Brittni and Belle are THE WORST Property Managers EVER. They try to talk at you and feels they will not get the same in return. We are ONLY renting until our home is built. I cannot wait to end this contract with them. They made this transition unbearable. They are so disorganized, their communication is slow to respond. If you find any rentals that Stone Oak Property are managing.. look elsewhere. read more

If you want to rent a place where management just paints over everything and calls it fixed before you move in, then Stone Oak is for you! Windows were painted shut, doors wouldn't close (like the front door), fixtures fall off the walls, and etc. if you put in a request for anything, like the bugs that were everywhere when we moved in, the unit be 90+ degrees upstairs even with the crappy window units on, or a window cracking because it couldn't open they will be the most unhelpful. Everything shitty about their properties is blamed on the residents and they are charged up the ass. Around $300 for one cracked window pane, which only cracked because it had been painted shut and needed force to open??? Do not rent from Stone Oak. I know I never will again. read more

keep far far away from these people! from high pressure lease signing with only 24 to 48 hours to read there 40 page lease and addendum pages only available online, to 24 hour deposit collection, "or they will move to the next applicant" tactics to there additional empty promises of memebership.package of 35$ every month on top of there advertised rental price....... I'm less than 3 weeks into renting there property and I'm already looking to move out! THIS IS NOT AN ETHICAL COMPANY WITH LESS THAN ETHICAL BUSINESS PRQCTICES!!!! FIND A MORE REPUTABLE COMPANY TO RENT OR MANAGE YOUR HOME WITH!!! Your newest tenant in leander Tx! read more

Process couldn't have been easier! Mike was SO responsive getting us set up with Stone Oak. Then our assigned property manager, Jennifer, has been all over getting our home leased. In fact, we had an application our FIRST day on the market. I chose Stone Oak based on reviews and they sure did live up to them! read more

Very slow to answer your problems. You will wind up listening to a phone service. The emergency line is operated by someone who is not an employee of the company but a hired phone answer service. Avoid them if you can. read more

Have rented from this property management for over a year now with multiple issues. 1st off none of our maintenance requests have ever been addressed, there are light fixtures hanging down since move in and doors that leak when it rains. Secondly their account managers are extremely difficult to get ahold of and when you do they don't even have the correct information! We've been given the run around and multiple incorrect documents sent to us. I refuse to do any more virtual business with this company and will be setting up an in person meeting with a Lawyer ASAP! read more

Stone Oak has been a lifesaver after a pipe burst in my rental property. Robert Culver has been so helpful and supportive as we have navigated through the repair process! Robert is a great person to have in your corner!!! read more

The award of worst ever management of all time in the history of mankind would go to Stone Oak. They would call you and send you emails every day when they want money from you. As soon as you moved out, they would totally ghost you. It seems like they don't exist. Talking to them is disrespecting yourself because that is a complete waste of time. I moved out more than a month ago and they totally ghosted me ever since. Now I am more than happy to pay the amount of deposit to a lawyer just so sue these people. BEFORE STARTING A BUSINESS, LEARN HOW TO BE A HUMAN! read more

If you want them to manage your property be prepared to be nickel and dimed for everything and after all the paperwork is signed to find new charges that weren't mentioned before when I asked for the charges. If you leave after signing the paperwork be prepared to pay 300 despite nothing having been done yet. read more

Complete waste of time! I spent hours emailing an agent back and forth to get information and setup a time for a walk through. They finally get to my property and take a tour of the property just to call me back after 20 minutes to tell me that they do not service my neighborhood! Isn't that something you should check in the very beginning so you don't waste the clients time?! I would not recommend. read more

Great people! Ingrid and Manu are always friendly and helpful They are responsive and professional. read more

I've been a Realtor here in the Austin area since 2004, and decent property management companies are really hard to come by. Good ones are extremely RARE, and Great ones are just about non-existant. Brittni and Stone Oak falls somewhere between Good and Great. I deal with investors looking for single family homes as well as clients looking to owner occupy or sell their current homes. For many years I WOULD NOT recommend a management company to any of my investors. I just didn't want any negative feelings toward the management side falling on me being the one that referred them. I would literally tell them to try to find the PMC that doesn't suck as bad as the rest! A couple of years ago I was introduced to Stone Oak Property Management and Jennifer Frizzel. She may be the hardest working "person" I've ever met. Every time I stopped by she has always been working....busy as hell, and never complaining. Just working! Last year as they seemed to have grown exponentionally they brought on more Property Managers (how I met Brittni) and a General Manager- Maureen. Maureen is the perfect fit bringing years of experience in property management to help her managers with questions/issues regarding owners and tennants. She's always stops by to say hi when she sees me in there and to see how I'm doing no matter how busy she is or what situation she's dealing with. She makes time to be present! She really does understand the power of good relationships in business. Now to Brittni- I could tell right away she actually cared....first about the owner/clients she was representing, but ALSO about the tennants occupying her clients' properties. That unfortunately is extremely difficult to balance as well as maintain those relationships. Somehow Brittni does this, and she does it with a smile on her face! My last client/investor actually thanked me. So thank you Brittni! read more

Stone Oak is absolutely the best property management company! We've used them for years and they have wonderful customer service, outstanding property managers (especially Jennifer Frizzell who is fantastic!!!), low prices yet great value. We felt very taken care of at every step of the process. Would highly recommend this company to anyone. read more

We have more than one investment property and we wish Stone Oak was where our other property is. Stone Oak manages our Hutto, Texas property and we can't praise their professionalism enough. They have a wonderful team and there is not only a portal to see the progress of how many people have visited the many sites they list the property but the traffic visiting. You can see the progression of the applications. On the owner's site, you get all your documents in one place, especially helpful during tax season. read more

Please, do yourself a favor: Find yourself a different company to rent from. Stone Oak Property Management is a total joke that like to exploit people who they think are clueless to Texas Property Code. I started my lease with a property manager of B, and mid way through transferred to C, who from the get go, was very tacky and unhelpful. While I rented from SO for a year, mind you, with several issues with the home upon move in - I was patient and slowly had the things repaired via work order. What should've been the first red flag is when we had an issue with our dryer, it was never connected when we moved in. We contacted SO they sent out maintenance and properly made the dryer connection. Great! No. They tried charging us over $300, we had to point out that it was never connected at move in. Only then did they "waive" the fee. The home has a plethora of trees and shrubbery in the back yard and many issues with small bugs, no big deal - we paid for pest control. We accidentally broke a window, contested SO immediately, said we would pay to have it replaced privately to expedite the replacement. They refused, said they would have it taken care of, and we would cover the bill. That's great except it was in the middle of January and the window wasn't replaced until March. We had several single digit temperatures and had to seal the window with cardboard and tape for insulation. We had no problem paying for our damages; the problem was waiting months for the replacement. The home upon move in was cleaned subpar at best, yard was over grown, baby proofing on everything, missing knobs on over half cabinets/drawers. I mention this because at move out, we were told to have the place professionally cleaned, the yard mowed, and pest control. We did all of these requirements. They kept our deposit, charging us for the three above items. We provided an invoice for the professional cleaning, to which they said wasn't good enough and charged us again. Even though there were no specifications for cleaning standards provided. The yard was mowed, and there are documented pictures of such. They also charged us for pest control .. for exterior pests. As mentioned this home is surrounded with trees and shrubbery, wasps are vigilant and present. When we left the home 7/29 there were no exterior pests (my husband is extremely allergic). However, when the got to inspecting the property 8/2 a wasp made a new home. They acknowledged the receipt of the keys the day after I returned them 7/30, and had 8/1 to check the property and still waited a full 4 days. Originally they charged us for the above mentioned, knobs, baby proofing, and $300 for lightbulbs. We did dispute this and they did refund part of the deposit as we had several photos of proof that it was there upon move in. When all of the problems were raised, c bantered with me about it all - I had to formally request photo evidence of what we were being charged and it was only provided after several emailed requests. We did speak with an attorney about this, which what we have requested in return was not worth the fight or legal fees. SO is well aware the fight isn't worth it, so we are still out $660 of our deposit as they refuse to negotiate any further on the subject and are no longer responding. If you choose to rent with stone oak please, please, keep record of everything, take pictures of the property upon move in and out. Be careful. They will fill well take advantage of anyone they get the chance to. They sent us our itemized sheet 8/26, and they had until 8/28 to provide this per Texas property code, and we didn't receive this until 8/28 which was also the last day we could file a dispute of the charges through stoneoak so we barely made that deadline. Again just be very over cautious and DO NOT TRUST THEM. If you can AVOID them, then do yourself a favor and headache, and avoid them. read more