1. Barbara Baass

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    Austin, TX

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    Stetson Property Management

    Stetson Property Management

    (75 reviews)

    EXCELLENT. If you're looking for a highly competent, professional team, make SURE to contact…read moreStetson Property Management. They work VERY hard to find the perfect tenant, they keep you informed on everything, they have NO hidden fees, and working with them has been absolutely fantastic. If you're a renter, know that Stetson goes out of their way to make sure your property is spotless and to the highest standard. Texas is lucky to have Stetson!

    Ryan has now claimed there was a noticeable pet odor "throughout the home." That is an interesting…read moreassertion, considering we had one hypoallergenic dog who was regularly groomed and bathed, was never permitted in any of the carpeted areas, and was completely removed from the home while it was being cleaned. The house was left spotless and, frankly, cleaner than it was when we moved in. Most notably, their response completely avoids the lack of customer service. We have rented from several other companies and have never experienced anything comparable. Their response has done little more than reinforce my original review. Still a nightmare of a company. Company provides poor communication until they want something from you. We left our rental spotless and they still took out over $400 for cleaning fees. Anytime we called to get info their answer was basically we have other customer so we will get to it when we get to it. There are a million other incidents but overall stay away!

    AustinVestors Property Management - Great patio.

    AustinVestors Property Management

    (85 reviews)

    I had a really great experience working with Thash Thompson while going through the lease process…read more She was professional, quick to respond, and very helpful from start to finish. What stood out the most was her patience -- she took the time to answer all of my questions and made sure everything was clear, which I truly appreciated. Overall, the whole process felt smooth and easy thanks to her. It was a pleasure working with Thash, and I would definitely recommend her to others!

    This company works as a conduit for landlords to exploit and mistreat tenants and keep landlords…read morefrom any accountability. All positive reviews will be from landlords, and all negative reviews will be from tenants dealing with slumlords. This company protects them, keeps them anonymous and unbothered, while tenants suffer from random surprise fees, disgusting properties, and hidden issues. If you are looking to rent and see the property is managed by Austin Vestors, it is a major red flag. They will add fees to rent without explanation, and send AI-generated emails insisting more fees are due. The true problems with properties are hidden at the expense of tenant safety. While I appreciate some of the kind employees trying their best, the truth is that the purpose of this company is to screw tenants and protect unethical property owners. This company is almost entirely run with deeply flawed automated systems and obvious AI. Renters - stay far, far away. If you are stuck, brush up on tenant law or get a lawyer.

    Five Star Vacation Home Rentals

    Five Star Vacation Home Rentals

    (9 reviews)

    Oltorf/East Riverside

    Lucas and team have been managing our property in Austin for the last year and we couldn't be more…read moreimpressed. They are very responsive to both us and guests. All guest reviews rave about them. We appreciate the care they've taken of our house, the regularly property reviews and quick attention to anything that needs to be fixed. Appreciating working directly with Lucas and Ryan. They are real people doing good work, not a big company without a local presence. Managing both guests and owners and booking sites is a lot of work and they do it well.

    Be extremely cautious booking with Five Star Vacation Home Rentals. Days after our checkout, well…read moreafter their cleaning crew had turned over the home and other parties had access to the property, the management team submitted a damage claim through Airbnb accusing us of damaging a lounge chair. When we asked for verification, they failed to provide a single photo showing the alleged damage and instead escalated it within Airbnb, no timestamped evidence indicating the condition before or after our reservation, and no receipts or repair estimates; even after asked. Expecting guests to pay for unseen, undocumented wear or damage reported days after departure is unacceptable business practice. Especially a tear in the cushion which they stated cost upwards of $400. If you stay at any of their properties, protect yourself: film an exhaustive, timestamped video of every piece of furniture the moment you check in and the minute you leave. This company has shown they will levy charges without basic proof or accountability.

    Barbara Baass - realestatesvcs - Updated October 2026

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