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    Ignite Property Services

    5.0 (2 reviews)
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    RealManage Austin - The flooring was stripped clean by my insurance. Realmanagement has done nothing.

    RealManage Austin

    (113 reviews)

    Great Hills

    I recently purchased in a new community in Pflugerville and Real Manage is our HOA. Coming from…read moreanother state where HOAs are very unhelpful and rude makes me really appreciate Real Manage, Julia and the other man (I am so sorry I can't remember his name). This team is prompt and very kind. I submitted a request for improvements to my house. Rather than denying a portion the gentleman took the time to call me, hear my concerns and brainstorm with me to find a solution that worked for both of us. I'm very thankful that Real Manage is our HOA. Cassandra Contreas

    RealManage and their affiliate CiraConnect appear to be operating a criminal enterprise. According…read moreto Texas Property code 207.003, "a property owner's association may charge a reasonable and necessary fee, not to exceed $375, to assemble, copy, and and deliver the information required" for a resale certificate, but an HOA in Texas managed by RealManage is refusing to provide a resale certificate without the advance payment of $637. The resale certificate was ordered by a title company on March 30, and RealManage/CiraConnect demanded a payment of $637 to produce it, to which I responded as the owner and licensed real estate broker that I was willing to pay the max allowable amount $375, and they have so far refused for me the pay the max $375 and provide the resale certificate. I've been a real estate broker in Texas for over 20 years, and this is illegal. I believe the higher ups are aware that the fees they are charging are illegal, but they also know the cost of litigation and the fact that owners cannot sell their home without a resale certificate, and they are intentionally stealing from homeowners. This company does not simply offer poor customer service, but based on their actions it appears they are criminals.

    Evergreen Property Company

    Evergreen Property Company

    (43 reviews)

    Evergreen has been managing a condo that I rent out for the past 3+ years and I have had no…read morecomplaints. I don't live in Austin anymore, so it has been great having them handle my property. So far, I have had them list/show/find tenants 2x, manage communications with the tenant, assist with HOA requests, and fix a few minor repairs. Every month I get a detailed breakdown of any repairs or expenses from my property and email responses have also been very fast!! If you're looking for someone to manage your property, I would not be discouraged by the bad reviews, as they look to be mainly from renters and specific complaints about the property they chose to rent?

    I called them inquiring about rentals (the number on the website directed me to them) and the woman…read moreon the phone was incredibly rude. I assumed the number that was on the actual website was for this particular rental complex but apparently, it's for the entire property management that's not even located in TN. They own a bunch of properties all over the US! I kindly had to remind her that this was the number I found on the website TWICE because she was copping an attitude when I kept referring to "The Retreat at Finch Branch." She spoke over me and told me to stop where I was at because she had no idea what I was talking about. Then she complained that the way I started the phone conversation (which I literally said "hi, I'm inquiring about rentals at The Retreat at Finch Branch and wanted to ask a few questions since I don't see any pricing listed on the website") was confusing and made it sound like I was calling the wrong number. I have zero back bone and am very kind on the phone so this made me take a step back and think whether or not I should go with this company for renting. She was so nasty towards me that I almost hung up on her but again, zero back bone. She again, started berating me about how I keep saying "the retreat, the retreat" and went off on me for a good minute, ending it with "well now we figured it out." She harshly told me that there's no availability and I asked her if there would be any rentals opening up in the next few months and she told me to go to Evergreen Live and look because there's rentals popping up every day and sarcastically ended the call "good luck with your rental search" and hung up. If this is who is advertising your properties, I really don't want to know who is working on the premises. Anyways, I did look on their website and they had one property listed for this particular area that I was originally inquiring about. Not only was this woman insanely rude, she also lied about the rental not being available. Again, I'm extremely kind when I speak on the phone and have never ever given anyone attitude (including health insurance issues, we all know how that can be). I was shocked by her treatment towards me. Because of how I was spoken to on the phone, I have zero desire to give this company any money.

    Mars Hill Realty Group - Mandy Forbis, Property Manager

    Mars Hill Realty Group

    (18 reviews)

    I have been using Mars Hill Realty to manage my rental house in Round Rock, Texas for the last 7…read moreyears. They have done a great job responding to the tenants need and keeping my rental house in top shape. I love the fact that they are proactive in recommending repairs to various parts of the house before it becomes very expensive to fix. In addition to the superb service they provided me, they have a top notched team who treats me like family. Everyone is very professional, respectful, and caring. One of the team member whom I've had the pleasure of working with over the years is Valerie Tillery. Valerie is very knowledgeable in real estate and property management. Whenever I have a question regarding my investment property, Valerie always responded quickly with clear answers to my questions. I've always felt that Valerie takes her time to make sure that any concerns or issues I have about my property is well addressed. Under her management, my rental property was never vacant for more than a week or two between tenants. That's just the time it takes for the crew to get the house ready for the next tenant. We usually have a new tenant signed a rental agreement before the old tenant moved out. My investment house have been cash flowing nicely since my purchase. I enjoyed working with Mars Hill Realty so much that I'm in the process of closing on another property in Georgetown, Texas for them to manage. Aside from Texas, I was also looking at Florida for my second investment home. While the housing prices in Florida is comparable to Texas, the cost of investing in Florida is cheaper than Texas because they have lower property tax. So why didn't I invest in Florida? Because Mars Hill Realty does not do business there. There's no property management that I trust more than Mars Hill Realty. In fact, it was Valerie who introduced me to the neighborhood that I'm buying my second investment home in. My experience as a property investor has been really stress-free with Mars Hill Realty managing my property. If you want a property management company that takes care of your property as if it's their own, you should consider working with Mars Hill Realty. I promise that you won't regret it.

    Mars Hill Realty Group is a fantastic company to work with. Specifically I worked with Bree on my…read morelease renewal and she was great and made the process so easy. She is professional, super helpful, quick to respond, and informative! Love working with her because she really wants to see her clients happy and is so sweet.

    Ignite Property Services - propertymgmt - Updated May 2026

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