Cancel

Open app

Search

Keyrenter Property Management Austin

4.0 (108 reviews)
Open Open 24 hours
Updated 3 weeks ago

Get a quote

Response time

50 minutes

Response rate

100%

Services - Keyrenter Property Management Austin

Property management

Keyrenter Property Management Austin Photos

Recommended Reviews - Keyrenter Property Management Austin

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

Reviews With Photos

Marina Z.

This is my first time writing on Yelp to express my anger!! As a home owner, I can only give one star. Keyrenter might be awesome to renters, but not for landlord who let them help manage. Once I take charge of the house without using them, I found many problems especially for the refrigerator they bought for me. In summary, they bought me a broken refrigerator and I didn't know it until I manage my property myself. I spend 1500 in total for that refrigerator including repairs, and it turns out I have to change to a new refrigerator. Timeline: In Dec 2020, I decided to work with keyRenter for their enthusiasm. Meanwhile my home doesn't have a refrigerator, Jonathan helped me buy a second-hand refrigerator. It cost 700 bucks. From Dec 2020 to June 2021, the statement has many repairs but nothing related to that refrigerator. In July 2021, I decide to mange my property myself. I got the tenant contact. The tenant told me the refrigerator's freezer hasn't been working well since he moved in. He said he told keyRenter before for this problem, but keyRenter got back to me saying they don't have any reported issue for the refrigerator. So I invited a handyman myself, ending up with telling me this would need a professional appliance technician. Costing me 200 bucks. The tech came for diagnosis, coding me 70 bucks. The result is that the refrigerator has a bad compressor and need to get replaced. Changing the compressor would take 700 bucks labor fee + buying a new compressor (1000+ bucks, but LG can reimburse the compressor ) For this refrigerator, I spend almost 1000 bucks (200 for handyman, 70 for diagnosis, 700 for changing compressor) and a lot awful communications back and forth. I don't think when KeyRenter bought me the refrigerator, they were doing any test work to make sure the refrigerator works. Plus this refrigerator only has 2 month warranty because it's second-hand. If they could found the issue early (e.g. doing any test work), I don't have to spend 1000 bucks for this refrigerator repair :) The scarier thing is that, only after I began to manage the house myself, I learnt my house has these problems. Update 7/31/2021: When tech came to change compressor, it turned out the compressor had been changed before. There was some problem in previous replacement there and cause a big leak. Fixing it would cause 2000+ bucks. They suggest just to buy a new one. In summary: KeyRenter bought me a fridge (700$), which is broken and they are not responsible for that. I spend 500-1000$ to repair it. It turns out I better changing to a new one as we found a new problem for the leak system.

"Maintenance"

See all

5 days ago

Rock stars! Highly recommend them hire them for managing my rental homes in Austin tx

Business owner information

Photo of Robyn U.

Robyn U.

Thanks Kyle for taking the time to shout us out!!!

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 months ago

Business owner information

Photo of Robyn U.

Robyn U.

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Chris M.
568
11
1

5 months ago

Business owner information

Photo of Robyn U.

Robyn U.

Helpful 0
Thanks 0
Love this 0
Oh no 0

1 month ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

9 months ago

Business owner information

Photo of Jonathan S.

Jonathan S.

Helpful 1
Thanks 0
Love this 0
Oh no 0

1 year ago

Business owner information

Photo of Jonathan S.

Jonathan S.

Helpful 4
Thanks 0
Love this 0
Oh no 0
Photo of D O.
0
2
0

9 months ago

Business owner information

Photo of Jonathan S.

Jonathan S.

Helpful 2
Thanks 0
Love this 0
Oh no 0

3 years ago

Business owner information

Photo of Jonathan S.

Jonathan S.

Helpful 1
Thanks 0
Love this 1
Oh no 0
Photo of Paige L.
207
25
11

2 years ago

Business owner information

Photo of Jonathan S.

Jonathan S.

Helpful 4
Thanks 0
Love this 1
Oh no 0

2 years ago

Business owner information

Photo of Jonathan S.

Jonathan S.

Helpful 3
Thanks 0
Love this 1
Oh no 0

2 years ago

Business owner information

Photo of Jonathan S.

Jonathan S.

Thanks Grace! We appreciate the kind words.

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

Business owner information

Photo of Jonathan S.

Jonathan S.

Helpful 3
Thanks 0
Love this 0
Oh no 0
Photo of Omo S.
177
2
0

3 years ago

Business owner information

Photo of Jonathan S.

Jonathan S.

Helpful 1
Thanks 0
Love this 1
Oh no 0

5 years ago

Business owner information

Photo of Jonathan S.

Jonathan S.

Helpful 4
Thanks 0
Love this 0
Oh no 0

2 years ago

Business owner information

Photo of Jonathan S.

Jonathan S.

Thanks Christina! We are so happy you enjoyed working with Preston!

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Laura B.
21
32
12

3 years ago

Business owner information

Photo of Jonathan S.

Jonathan S.

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Business owner information

Photo of Jonathan S.

Jonathan S.

Thanks Brittany! Great to hear!

Helpful 0
Thanks 0
Love this 0
Oh no 0

4 years ago

Business owner information

Photo of Jonathan S.

Jonathan S.

Helpful 5
Thanks 0
Love this 0
Oh no 1
Photo of Roy S.
9
19
5

4 years ago

Business owner information

Photo of Jonathan S.

Jonathan S.

Helpful 2
Thanks 0
Love this 0
Oh no 0

3 years ago

Business owner information

Photo of Jonathan S.

Jonathan S.

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Business owner information

Photo of Jonathan S.

Jonathan S.

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

Business owner information

Photo of Jonathan S.

Jonathan S.

Helpful 1
Thanks 0
Love this 0
Oh no 0

3 years ago

Business owner information

Photo of Jonathan S.

Jonathan S.

Thanks Marty! Appreciate the kind words!

Helpful 0
Thanks 0
Love this 0
Oh no 0

7 years ago

Business owner information

Photo of Jonathan S.

Jonathan S.

Helpful 8
Thanks 1
Love this 3
Oh no 1

5 years ago

Business owner information

Photo of Jonathan S.

Jonathan S.

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of rose s.
52
39
37

5 years ago

Business owner information

Photo of Jonathan S.

Jonathan S.

Helpful 1
Thanks 0
Love this 2
Oh no 0
Photo of Edie M.
141
29
8

5 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Azan J.
95
17
27

4 years ago

Business owner information

Photo of Jonathan S.

Jonathan S.

Helpful 1
Thanks 0
Love this 0
Oh no 0
Photo of Ryan P.
732
13
2

4 years ago

Business owner information

Photo of Jonathan S.

Jonathan S.

Helpful 0
Thanks 0
Love this 0
Oh no 0

6 years ago

Business owner information

Photo of Jonathan S.

Jonathan S.

Helpful 5
Thanks 0
Love this 0
Oh no 0

7 years ago

Business owner information

Photo of Jonathan S.

Jonathan S.

Thanks Bill! We are happy to be working with you.

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Business owner information

Photo of Jonathan S.

Jonathan S.

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

Business owner information

Photo of Jonathan S.

Jonathan S.

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

Business owner information

Photo of Jonathan S.

Jonathan S.

Thanks Rosalind! We are excited to work with you!

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Business owner information

Photo of Jonathan S.

Jonathan S.

Thanks Megan! We love working with you!

Helpful 0
Thanks 0
Love this 0
Oh no 0

4 years ago

Business owner information

Photo of Jonathan S.

Jonathan S.

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

Business owner information

Photo of Jonathan S.

Jonathan S.

Helpful 0
Thanks 0
Love this 0
Oh no 0

4 years ago

Helpful 3
Thanks 0
Love this 0
Oh no 0

4 years ago

Business owner information

Photo of Jonathan S.

Jonathan S.

Helpful 1
Thanks 0
Love this 1
Oh no 0

4 years ago

Business owner information

Photo of Jonathan S.

Jonathan S.

Helpful 0
Thanks 0
Love this 0
Oh no 1

Page 1 of 3

Keyrenter Property Management Austin Reviews in Other Languages

Ask the Community - Keyrenter Property Management Austin

Does Keyrenter Property Management only do Austin? I was looking to see if they do San Antonio. I see 3 reviews of them for San Antonio... so sounds like they're not experienced in San Antonio?

Unfortunately we do not manage homes in San Antonio. There is a different office in San Antonio but we are not connected with them directly. They have a different owner and a different structure. Feel free to reach out to them directly with any… Read more

Don’t See Your Question? Ask Away!

Review Highlights - Keyrenter Property Management Austin

I have rented out 2 properties in Austin and the entire team at key renters Jonathan, Max, Anthony, Sheila and have made the experience stress free for me.

Mentioned in 38 reviews

Read more highlights

PS Property Management Company - Condo Association located in Lakeway, Texas.  Combining experience, Technology, and personal service is what we bring to our communities.

PS Property Management Company

(26 reviews)

Do Better, PS Property Management. Our Community Deserves It…read more As a longtime homeowner in Highpointe, I can say firsthand that PS Property Management, and specifically our community manager Chris Hashisaki, have failed to meet even the basic expectations of professionalism, transparency, and responsiveness. Requests for records that should be easy to share digitally are stonewalled behind outdated certified mail requirements -- even though state law allows for "electronic or reasonably available formats." When questioned about lack of enforcement of clearly documented nuisance issues (like persistent dog barking), Chris's response was essentially "go talk to your neighbor." Meanwhile, any issue you bring up seems to immediately trigger a complaint back at you, whether or not it's relevant or legitimate. It's retaliatory, dismissive, and completely unprofessional. Residents are treated like a nuisance instead of valued stakeholders in the community we fund and care about. There is no accountability, no effort to listen, and certainly no transparency. Even requests to view the HOA's management agreement -- a basic right under Texas Property Code -- are denied unless you jump through hoops and pay per page for what is almost certainly a digital document. This is not how a community should be managed. Chris H is not the right fit for Highpointe, and PS Management's poor policies and practices are enabling this dysfunction. Homeowners, take note: we deserve better. And we have every right to demand it.

Not good service. Since they took over falcon pointe in Pflugerville they've messed up my monthly…read moredues. Now after agreeing to wait until things straightened out they are charging me a $20 late fee!!! I've been in falcon pointe for 20 years and until ps property took over I've never had a billing issue. And they refuse to take care of the fee. Shame on them

Crossland Real Estate

Crossland Real Estate

(38 reviews)

I had the displeasure of working with Steve Crossland both as a tenant and then we decided to buy…read morethe home we rented so as a buyer as well. Both experiences were rather unpleasant and I would recommend using anyone else for realty services. As a tenant Steve is extremely passive aggressive to a childish degree and trying to request any maintenance work the few times we did in the two years we rented was always a hassle and an ordeal. He was so unpleasant to talk to I avoided it most of the two years we rented and luckily only had to do so a few times. During the buying process our realtors worked with him and through him the buyer and we had several delays due to him not getting paperwork ready in time and they complained to us several times how unhelpful he was during this process. They had worked with him before but never had the issues with communication and gettings things in on time like they did during our process.

I've been meaning to write this review for awhile, as I had such a horrible experience with Steve…read moreas a renter. Similar to other reviewers, I've never been so disrespected. Steve is extremely rude, was extremely difficult to work with, was very belittling, and mansplained to me the role of a property manager when I have myself owned and rented out a house before. He tricked me into thinking that he was the kind of property manager that cares about working with people and their circumstances, which was one of the reasons I chose that house. He was very hard to work with when I had to relocate home to Colorado for a few months for brain surgery (and what I was asking was not a lot, not even to end the lease.) When the lease was over, I reached out for a scanned copy of the deposit check and he never got back to me. When I followed up over a week later to ask more sternly for the copy I was entitled to, he presumptuously assumed I was asking because of roommate issues and told me to leave him out of it. He was belittling, presumptuous, rude, and unprofessional. And this is on top of his general lack of help with maintenance requests and overall unhelpful attitude with inquiries over the 2 years renting from him. I'm praying he doesn't respond to this review and attempt to gaslight me or justify his poor behavior as he's done with other reviewers here. Do not rent from him if you want to be treated respectfully or professionally.

Marshall Reddick Real Estate - Logo

Marshall Reddick Real Estate

(29 reviews)

Our family just acquired some property in Texas through MR at the beginning of this year. Everyone…read morethere has been amazing, and specifically for this review, they did a fantastic job leasing several units. We closed in early January and by mid March we were fully leased! Kelli and Victor of the leasing team were so great to work with and were super responsive. Looking forward to continuing to work with the gang through property management and any future leasing. Thank you!!

I am the first renter of a new complex. I moved in & my unit had not been cleaned. It's a brand new…read morebuild so there was a lot of dirt on the floors, debris on carpet, sawdust in my drawers. Cleaners came 3 weeks after move in & vacuumed, mopped the floors, cleaned toilets and changed trash. They were there for less than an hour. After move in, they changed my house number. No notice was given, no lease amendment was signed prior to change. I found out when I got back from visiting family. I then was told "It's not a big deal just call the companies to get everything fixed on your bills". it took an entire morning (4+ hours) to get things fixed, with no compensation. I still do not have my mail key and I have been here 3+ weeks. Every time I ask, they tell me to go to USPS & it's not their responsibility. I went to USPS and they did not have the keys which I told were dropped off. Still no mail. Overall, not a great first impression. I am military & move around a lot. I would not recommend this property management to future movers. I love the builder, Maurice. He is very kind & attentive, he's actually assisted more with the utility switches than anyone. The place is great, minus all of the things listed above. Moving across the country starting over again at a new duty station, this has been less than ideal. Very much added stress that could have been avoided. I believe they moved me in way too early. ******** Within an hour of posting this, they did reach out to me and were incredibly professional & attentive to my feedback. I was assured it was taken seriously, so I do believe these issues will be completely resolved for the next tenant.

Hendricks Real Estate

Hendricks Real Estate

(30 reviews)

Circle C Ranch

My wife and I found a property in New Braunfels, Texas that is being managed by Hendricks Real…read moreEstate. The agent showed us the property via a virtual tour, and verbally confirmed that a 12 month lease was available, and to put in an application. We submitted our application (2 adults, 68 dollar fee per application) on Monday, September 1st and got confirmation on Wednesday September 3rd, 2025 that our application was approved, per two conditions: 1) a certain move-in date, and 2) a 16-MONTH lease. Immediately texted back and confirmed that we would not be moving forward, as this was a textbook bait-and-switch. The agent said she would reach out to the Broker, Tim Hendricks (Broker/Owner) of Hendricks Real Estate, and see if a 12-month lease was offered and if not, to give us a full refund as we VERBALLY CONFIRMED with the agent that a 12 month lease was doable before submitting the application and paying those fees. Tim Hendricks came back and said there was no refund. Awful, awful experience, and would warn others to get everything in writing when dealing with this business. Please see attached for the actual listing of the property and text conversation with said agent. Note that there is no term limits, etc. on the listing.

My rental started with Austin Real Pros, who were fantastic -- communicative, kind, and always…read morequick to help. Unfortunately, a few months after our lease started, they sold their business to Hendricks Real Estate... From there, it became extremely difficult to get responses by email or phone, and even straightforward requests like renewing our lease dragged on for weeks. Despite multiple emails and voicemails, no one followed up about the renewal, which ultimately forced us to make the decision to move out rather than risk being left without clarity. Once the property was being re-listed, Hendricks required me to coordinate directly with outside realtors for showings -- and those agents repeatedly told me they couldn't get anyone from Hendricks to respond to their questions either. It was confusing, disorganized, and frankly, unprofessional. Move-out was more of the same -- vague communication, nitpicking over small details, and no real effort to make the process smooth or the charges transparent. If you're considering renting through Hendricks, be prepared for delays, poor communication, and to handle most of the coordination yourself. Pros: I did love the home we rented. Very cute and nicely updated, clearly a lot of love was put into it by the Homeowner.... just wish the property management company could reflect a similar level of care and professionalism.

Keyrenter Property Management Austin - propertymgmt - Updated May 2026

Loading...
Loading...
Loading...