I greatly appreciate Ryan taking the time to make this right. I understand at time we can't…read morecontrol what property owners do, but I am very happy that Ryan has kept in communication and continued to update me on this matter.

They really care about their residents and want everything working properly and safely. Very quick…read morein responding too! Much better than my old property manager!!!! Pierce is great! Honestly the whole staff is !!

Our family just acquired some property in Texas through MR at the beginning of this year. Everyone…read morethere has been amazing, and specifically for this review, they did a fantastic job leasing several units. We closed in early January and by mid March we were fully leased! Kelli and Victor of the leasing team were so great to work with and were super responsive. Looking forward to continuing to work with the gang through property management and any future leasing. Thank you!!

I am the first renter of a new complex. I moved in & my unit had not been cleaned. It's a brand new…read morebuild so there was a lot of dirt on the floors, debris on carpet, sawdust in my drawers. Cleaners came 3 weeks after move in & vacuumed, mopped the floors, cleaned toilets and changed trash. They were there for less than an hour. After move in, they changed my house number. No notice was given, no lease amendment was signed prior to change. I found out when I got back from visiting family. I then was told "It's not a big deal just call the companies to get everything fixed on your bills". it took an entire morning (4+ hours) to get things fixed, with no compensation. I still do not have my mail key and I have been here 3+ weeks. Every time I ask, they tell me to go to USPS & it's not their responsibility. I went to USPS and they did not have the keys which I told were dropped off. Still no mail. Overall, not a great first impression. I am military & move around a lot. I would not recommend this property management to future movers. I love the builder, Maurice. He is very kind & attentive, he's actually assisted more with the utility switches than anyone. The place is great, minus all of the things listed above. Moving across the country starting over again at a new duty station, this has been less than ideal. Very much added stress that could have been avoided. I believe they moved me in way too early. ******** Within an hour of posting this, they did reach out to me and were incredibly professional & attentive to my feedback. I was assured it was taken seriously, so I do believe these issues will be completely resolved for the next tenant.

Pure Property Management is nothing but a scam organization. As a property owner they have charged…read moreme for services that they DID NOT render and if they had rendered would have been in violation of my HOA. Do not ever use them for property management as you are asking for outrageous and unexplained fees, poor communication and fraudulent behavior.

Terrible Experience with PURE Property Management As an…read moreextremely dissatisfied client, I recommend NEVER contracting with PURE Property Management ATX. As a result of my experience with them, I chose to sell our duplex in this horrible market rather than continue with such bad service. Some background: I was originally signed with GDAA Property Management, who I was very happy with; but PURE bought GDAA. As they kept my GDAA rep, Elizabeth C., who I liked very much, I stayed with PURE. Elizabeth was experienced, knowledgeable, and professional. When PURE did some of their typical not-ready-for-primetime stuff, she fixed it immediately. As I used to spend part of my time in Austin, I could keep an eye on the property myself. However, I stopped going to Austin. One day Elizabeth abruptly disappeared from PURE. From then on, everything went to the bottom of the pit very quickly. I already felt they were basically incompetent. The new rep after Elizabeth seemed to know little to nothing about property management. When trouble came up, I had to spend hours reviewing the lease myself and explaining to him how the tenant was in violation of the agreement as the new rep seemed oblivious. I even suspect he was intimidated by the tenant. The rep was rarely straight with me, not disagreeing with direct instructions but not carrying them out either, telling me what he wanted me to believe. He even tried to tell me I was obligated to use their service providers, which I told him I wasn't. SERVICE PROVIDERS: This was probably the most damaging aspect of PURE's management. PURE often presented non-competitive bids from questionable sources. I finally told the tenants to call me and not PURE if there was a problem. While PURE's write-up mentions "trusted professionals," they got the last proposal that came up from LULA, basically a HomeAdvisers.com for property managers. It was a single bid. At least on HomeAdvisers, you get a choice of professionals with reviews you can refer to. I got my own bids. When I had a water event at the property, PURE found a less than competent service provider. Their provider did not "speak insurance" and refused to communicate directly with my insurance when it denied some of the claims, leaving it to me to argue with my insurance about matters that were either beyond my knowledge or just simply unclear and not properly documented. This was tens of hours of correspondence and phone calls between the two entities, the moisture mitigator & insurance company. And this was not at a time when their was a city-wide emergency when clients needed to take what they could get. We paid top dollar and more for unprofessional service. WHAT PURE SHOULD HAVE DONE: I found out too late in the process that insurance companies work with moisture mitigators who will bring the job in without financial overrun. This ended up costing me thousands of dollars and no end of aggravation. A truly professional property management company would have known better. Why they chose the service provider they did is beyond me. You have to watch their accounting reports like a hawk. When disengaging from PURE, they said I owed them $800. In fact, they owed me $200 and change.

Rich Redding and his team at 512 Property Management are outstanding. We own multiple properties…read morein 5 states and 512 Property Management in Austin is by far the best we have ever come across. Rich and his team are professional, competent and effective. From filling vacancies to ensuring the tenants have safe, clean and maintained living spaces, Rich goes the extra mile. Rich is an investor himself and understands property management. From making recommendations to executing our wishes - he is outstanding! The team at 512 Property Management balance the delicate line of having our best interest in mind while also ensuring the tennant feels the same. I unequivocally recommend Rich Redding and the 512 Property Management team to anyone looking for a property manager near the Austin area. We wish we owned more properties near the Austin area, and when we do purchase more investment properties, we will look no further than 512 Property Management.

From the owner: Property management for experienced and new real estate investors.read more

Working with Gary has been very pleasant. It is seldom that you work with other agents that are on…read moretop of things where you don't have to move the process along for your clients. I reached out to him for a client who needed to move asap. And he got him in there very quickly with no issues I couldn't have done it without him! will definitely be excited to work with him in the future.

Would highly recommend using Knipps Properties and I wish I would have found them sooner to manage…read moremy property. The Management company I was using had failed several times in finding me a good tenant. I decided to sell my property and contacted Skye at Knipps Properties. Skye was excellent and a true professional. He was always there to answer my questions and got back to me quickly. He sold my home in a very quick time frame in the middle of winter. Honestly, if I would have known him prior to making the decision of selling I would have had it and manage the property all along.

Rock stars! Highly recommend them hire them for managing my rental homes in Austin txread more

We had a very poor experience with Keyrenter Property Management Austin, particularly as tenants…read more From day one, there were multiple issues, including receiving the property in an unclean condition at move-in, poor communication and follow-through throughout the lease, and aggressive, money-driven tactics during move-out. The team appeared inexperienced and consistently unprofessional. Overall, this was the worst rental experience I've had as a tenant.

I have been using Mars Hill Realty to manage my rental house in Round Rock, Texas for the last 7…read moreyears. They have done a great job responding to the tenants need and keeping my rental house in top shape. I love the fact that they are proactive in recommending repairs to various parts of the house before it becomes very expensive to fix. In addition to the superb service they provided me, they have a top notched team who treats me like family. Everyone is very professional, respectful, and caring. One of the team member whom I've had the pleasure of working with over the years is Valerie Tillery. Valerie is very knowledgeable in real estate and property management. Whenever I have a question regarding my investment property, Valerie always responded quickly with clear answers to my questions. I've always felt that Valerie takes her time to make sure that any concerns or issues I have about my property is well addressed. Under her management, my rental property was never vacant for more than a week or two between tenants. That's just the time it takes for the crew to get the house ready for the next tenant. We usually have a new tenant signed a rental agreement before the old tenant moved out. My investment house have been cash flowing nicely since my purchase. I enjoyed working with Mars Hill Realty so much that I'm in the process of closing on another property in Georgetown, Texas for them to manage. Aside from Texas, I was also looking at Florida for my second investment home. While the housing prices in Florida is comparable to Texas, the cost of investing in Florida is cheaper than Texas because they have lower property tax. So why didn't I invest in Florida? Because Mars Hill Realty does not do business there. There's no property management that I trust more than Mars Hill Realty. In fact, it was Valerie who introduced me to the neighborhood that I'm buying my second investment home in. My experience as a property investor has been really stress-free with Mars Hill Realty managing my property. If you want a property management company that takes care of your property as if it's their own, you should consider working with Mars Hill Realty. I promise that you won't regret it.

Mars Hill Realty Group is a fantastic company to work with. Specifically I worked with Bree on my…read morelease renewal and she was great and made the process so easy. She is professional, super helpful, quick to respond, and informative! Love working with her because she really wants to see her clients happy and is so sweet.

Great company to do business with. Matt Bland who manages Rancho Sienna is incredibly…read moreknowledgeable and helpful. He's always willing to go above and beyond. Great job! Thank you, Matt! PMP is lucky to have you on their team and so is the Rancho Sienna neighborhood.

I worked with Kelsi couple of times already on reserving both clubhouse in Skyline Ranch community…read more She is amazing! Responds promptly to my email and very professional. Thanks again. We had a fun party over the weekend!

I have so many wonderful things to say about this company and some of the employees. First of all,…read moretake it from me, a real estate broker who knows the industry inside and out. I own an apartment and rental home locating company and it is super frustrating the way all of these property management companies operate EXCEPT GDAA!!!! They run business the way it is supposed to be run. I speak almost daily to Stephanie, Elizabeth and Lizette! These ladies are top-notch! They keep me fully informed on my clients so I am always kept in the loop and I know they will be taken care of properly. They never hesitate to take my calls and look up information for me so I can better help my clients. So, for that side of property management, it is my go to company to find rental homes for my clients. These other companies will take thousands of dollars in application fees, then cherry pick one and keep everyone's fees! Not GDAA! They only keep your fees if they process your application. If you are a back up and they don't get to you then they can transfer your application to another home or refund you! This is the way business should be run. They should be the role model for anyone in property management. There are companies out there that are profiting on application fees. BEWARE of who you rent through. I would not go anywhere except to GDAA if I were you. As for the landlords who are looking for a management company, these guys run a tight ship! Their qualifying criteria is available to be read on their website. They stick to their guns. You can also decide how you want to modify what is acceptable to you. You can sleep with ease knowing they screen for well qualified applicants. I also know how much effort they put into their listings, walking homes, taking good pictures, making sure make readys are done properly, and their marketing. You are getting a great value by allowing them to manage your homes. I can not thank David Raulston enough for introducing me to his employees. It has been so refreshing for me in my industry to work with such a great company and such fine people! My day simply doesn't feel right when I haven't spoken to Stephanie and Elizabeth! They make me so happy to do what I do because they make it fun! It is such a pleasure to work with these women! They are truly the best! So, I hope I gave y'all some good insight whether you are considering leasing one of their homes or whether you are looking for a property management company for yourself. GDAA hands down is the best I have come across in my 18 years of specializing in rentals! I don't have enough kind words to say! They are class acts! I just love them to death!

I leased a property managed by this company and would NEVER under any circumstances recommend them…read more They are also known as GDAA prop mgmt here in TX. Issues like central A/C being out for 3 weeks in the middle of summer, busted pipe with NO water for 3 days, charging for tree branch clean up when I was told previously it was covered as a weather event. I asked for 1-2 nights hotel when I was without A/C and water and they refused. They also gave out my number to vendors who were trying to reach them. This went on for 2 years. I just received another call today and I no longer reside at the property. Tenants beware!

Relocating from the East Coast to Texas with a family is not simple, and Julie made the whole…read moreprocess feel manageable. We came in not knowing the areas, the differences between neighborhoods, or even what type of home made the most sense for us long term. Julie helped us break it all down in a way that was easy to understand. She was very knowledgeable about different neighborhoods, school districts, and what each area actually offers. That helped us narrow things down quickly without feeling like we were guessing. One of the biggest things she helped us with was understanding the pros and cons of new construction versus existing homes. She walked us through taxes, long term costs, and what to expect in each scenario, which gave us a lot more confidence in our decisions. She also did a great job balancing both my preferences and my wife's. That's not easy, but she stayed patient and helped us find common ground without ever pushing us. We also spent part of the process renting, and she supported us through that phase too, which we really appreciated. Overall, she's thoughtful, informed, and genuinely cares about helping you find the right fit. Highly recommend.

5 Stars for Bailey Moran!…read more We've worked with Bailey Moran on multiple occasions facing unique challenges. Bailey is extremely dedicated, hardworking, communicative, and compassionate. These qualities make it a pleasure to work with her. What we admire the most about Bailey is her commitment towards the needs of her clients. She will advise you against making a decision that you might think is the best decision, but once you understand where she's coming from, you'll forever be thankful for listening to her. If you want an excellent experience of working with someone who is willing to go the extra mile for you, no matter what the situation, hire Bailey as your realtor immediately. Not only will you not regret it, you'll remember working with her forever!