I am the first renter of a new complex. I moved in & my unit had not been cleaned. It's a brand new build so there was a lot of dirt on the floors, debris on carpet, sawdust in my drawers. Cleaners came 3 weeks after move in & vacuumed, mopped the floors, cleaned toilets and changed trash. They were there for less than an hour. After move in, they changed my house number. No notice was given, no lease amendment was signed prior to change. I found out when I got back from visiting family. I then was told "It's not a big deal just call the companies to get everything fixed on your bills". it took an entire morning (4+ hours) to get things fixed, with no compensation. I still do not have my mail key and I have been here 3+ weeks. Every time I ask, they tell me to go to USPS & it's not their responsibility. I went to USPS and they did not have the keys which I told were dropped off. Still no mail. Overall, not a great first impression. I am military & move around a lot. I would not recommend this property management to future movers. I love the builder, Maurice. He is very kind & attentive, he's actually assisted more with the utility switches than anyone. The place is great, minus all of the things listed above. Moving across the country starting over again at a new duty station, this has been less than ideal. Very much added stress that could have been avoided. I believe they moved me in way too early. ******** Within an hour of posting this, they did reach out to me and were incredibly professional & attentive to my feedback. I was assured it was taken seriously, so I do believe these issues will be completely resolved for the next tenant. read more

Our family just acquired some property in Texas through MR at the beginning of this year. Everyone there has been amazing, and specifically for this review, they did a fantastic job leasing several units. We closed in early January and by mid March we were fully leased! Kelli and Victor of the leasing team were so great to work with and were super responsive. Looking forward to continuing to work with the gang through property management and any future leasing. Thank you!! read more

Understood my problem and found the right model for my property. So far, I am happy with h their service

Vivian is a great leasing agent at Marshall Reddick. She's efficient and offers excellent customer service. I'm very happy with Marshall Reddick. read more

Took my application money and ran with it. Asked for unnecessary documents throughout the application process. I sense some type of scam or fraud is going on. Don't be fooled, do your due diligence and seek assistance elsewhere! read more

Marshall Reddick is a fantastic company to work with. Their staff goes above and beyond managing properties! read more

Thank you! Melissa was very helpful getting the house in shape. She handled the makeready people and the house was ready for the new tenants. Quick response, very professional & courteous. read more

The team at Marshall Reddick has been doing an excellent job managing my property that I purchased through them. In 2014 I bought an investment property in Round Rock, TX through Marshall Reddick Real Estate (using the 1031 exchange process). The property has been doing great and accumulating lots of equity over the years, but I wasn't quite satisfied with the other property management company I was using at the time. A few years ago I switched over to using Marshall Reddick for property management, and they have been extremely proactive in maintaining all aspects of my property, from tenant coordination to maintenance/repairs and everything in between. I still check my statements and invoices, but my confidence in the team's ability to manage my property means I don't need to go over every line-item and check for mistakes, which is something I've had to do with property managers in the past. Everyone on the team has been super responsive with email communication which is very important to me as a landlord. Whenever there is a maintenance or tenant-related decision to be made, someone from the management team presents me with clear-cut options in a timely manner. I rarely have to do my own research because someone from the team already has, and this means I don't have to spend time looking into something that's outside my wheelhouse. I can totally rely on them to get the job handled. Aside from the Round Rock property, I also have a property in Phoenix that I purchased through Marshall Reddick in 2011 and I'm happy to say that both properties are still doing excellent! The amount of equity that they have appreciated is astounding all on its own, and the monthly cash flow I'm receiving is a great addition to my passive income. Speaking of passive income, I've also been participating in private lending through Marshall Reddick, earning interest on a handful of loans that I've been the noteholder on. I guess I really have Marshall Reddick Real Estate to thank for a large part of my passive income portfolio, so big thanks to everyone there who has helped me grow into a real investor! read more

Marshall Reddick Real Estate - My house in Austin, purchased through and managed by Marshall Reddick Real Estate. - Property Management Near Me - Austin, Texas

They wanted a non party guarentour to personally sign the lease. I'm surprised Twila or Victor can write their own name on a piece of paper. unprofessional and they all seem to be new to the business. use them at your own risk. read more

Great Property Management Company!! As a vendor for Marshall Reddick - Melissa Slaughter has done an exceptional job with communicating with me. She makes my job easier to handle all the work orders that are assigned. Luis Vital and Melissa are very professional!! read more

I have never written a negative review online, but after my experiences, I feel compelled to share. I am currently on my third lease with the same property, and I honestly wish I had never signed it. Over the course of my tenancy, there have been numerous issues that have not been addressed, despite multiple requests. These problems not only affect the quality of living but also present serious safety concerns, making the property unsafe and uninhabitable. * The fence has been down for 3 months, and I cannot let my dog out, nor can my neighbors. They've sent over more than 5 people to take pictures and submit bids, only to deny them every time. Two of these visits were made without notice, and they gave the "handymen" permission to enter the property, which was terrifying, especially when the workers appeared to be random men with no uniforms or marked trucks. * There are overgrown trees scraping against the walls whenever there's wind. This has been happening for over a year, causing loud noise. Again, they've sent over more than 5 people to take pictures and submit bids, only to reject them each time. (These were all issues promised to be fixed when I renewed my lease.) * I've had rats and mice in the attic, walls, and ceiling (it's a two-story home) for months. Pest control told me that the problem has likely been ongoing for years. This issue was discovered when an opossum had been living in the ceiling for over a month before they finally sent someone to trap it. The vendors even videotaped rats and mice and sent it in, but nothing has been done to address this. Now, the opossum is back in the ceiling. * I had a water leak and mold damage, and the plumbers had to cut a hole in the ceiling to investigate. They've left the hole unaddressed for over a month now, and I'm terrified the opossum or rodents will come into the house through it. * The roof has a hole in it, and the entire house has gaps around the sides, letting in animals, rodents, and bugs. Every vendor who's come out has told them these need to be sealed, but they refuse to do so. There is no foundation under half of the house (the add-on area), which is where the animals, rodents, and bugs thrive. * Since they send so many people out for each work order, I've had to take an excessive amount of time off work to accommodate these visits, only for it all to be for nothing. Many scheduled times and dates have passed without any workers showing up. Many of them are not licensed and were found on Craigslist. This is just the tip of the iceberg. I have at least 10 other issues I could list here. I am currently in an email thread with two supervisors, Melissa Slaughter and Joe Badalamenti, and three coordinators: Lauren Cutler, Angel Ramirez, and Luis Vital. They refuse to give me any updates or offer a new person to speak with. They've stopped responding to my emails and have closed the work orders without resolving the issues. They blame everything on the homeowner, yet I'm sure the homeowner is unaware of half of what's going on. IT IS AN ABSOLUTE NIGHTMARE!!! It's unacceptable for a tenant to live in these conditions, especially when health and safety are at risk. As a paying tenant, I expect a safe and habitable living environment. The failure to maintain basic property standards is a violation of my rights as a renter. I sincerely hope this review brings attention to the negligence of the property management and motivates them to take immediate action. I would strongly caution potential tenants about renting from a company that does not prioritize safety or basic maintenance. read more

I'm a first time landlord. I moved in with the GF and decided to rent out my house that I have owned for the past 5 years. I was stressed about the situation but Marshall Reddick was a great help in the decision making process. I interviewed a few larger and smaller PMs and real estate agents prior to selecting MR and found the level of service provided by Tyler and the rest of the team to be the best. They are responsive and I really appreciate that I am always talking to the same few team members so it feels like I'm actually building a relationship with people that care about mine and the property's success. I feel confident I'll be using MR for any future rental properties I need managed. read more

Jennifer Andrada is amazing & helpful!!! Thank you for all ways answering our questions!! read more

We are, for the time being, absentee landlords. We rely on Marshall Reddick to manage our properties and keep our tenants safe and happy. Kellie Fox, our manager, is very responsive to both phone and e-mail. Whether it be HOA tenant warnings, routine inspections, facilitating change in tenants, it is all done timely and seamlessly. We appreciate the attitude of conscientious management attending to the care and maintenance as if the property were their own. We hear of no complaints and any problems resolved-what else does an owner want? read more

I cannot say enough about the Marshall Reddick Austin team. My husband and I were first time investors and had no idea what to expect or the process. The entire team from the realtor helping us find a good property to the property management team were incredibly helpful and patient in settling all our nerves and answering all our questions. Their knowledge and professionalism combined with their genuinely personable interactions made us feel like they truly cared about our investment. The process and transition from purchase, to property management, to getting it leased was seamless. I would highly recommend them and look forward to working with Marshall Reddick in the future. read more

Kellie fox from Marshall Reddick manage my Seguin homes. Can thank them enough for taking care of my homes since I live in another city. They help me achieve achieve retirement sooner by taking care of my investment homes. Thank you so much read more

I have been working with Marshall Reddick for four years and I very enjoyed working with them. Always appreciate their customer service, transparency of their investment opportunties, and reponsiveness. The team is always there whenever I have questions or need help. I would recommend them to those who are interested in passive real estate investment opportunities. read more

I have really enjoyed working with the team at Marshall Reddick. They have helped me with the management of my Austin property and I couldn't be happier! read more

Great working with the team during our recent purchase. Professional, responsive and happy to provide insights as we navigated from opening escrow to closing. Look forward to working with you during our next investment purchase. Best Regards, Alex read more

I have worked with Stephanie from Marshall Reddick on a number of different transactions and investments. She is a top notch professional who is part of a best in class Company. I look forward to working with Stephanie and Marshall Reddick again and again and I would recommended anyone looking to invest or borrow in their space to consider doing the same. read more

Janelle StLouis, a real estate agent here, saw it appropriate to wait to tell me 10 minutes before our scheduled tour at the property she was showing was leased and off the market. Completely unprofessional, and upon asking why she scheduled a tour with me, she practically just said "our company allows us to do this." read more

Marshall Reddick has done great for several of our properties for years. Fast responses and expert, reliable work. Joe (turnaround manager) and Vivian (leasing manager) especially managed a difficult leasing scenario quickly and with minimal stress. My wife and I are so grateful we found them and would recommend MR wholeheartedly! read more

The process was easy and we've had no problems with Marshall Reddick, I have been working with Aaron, he handled everything professionally and would always get back to me with answers to my questions. He's a rockstar. I highly recommend them to anyone... A+ read more

Marshall Reddick Austin property management team is very professional and responsive. They always respond promptly to my request and won't give up until the problem is resolved. Highly recommended! read more

I've been working with the Marshall Reddick group since about 2003 and have bought five investment properties through them resulting in significant capital appreciation. I'm comfortable working with them due to the honesty and guidance provided. Am now investing into their hard money lending pool, with better cash flow returns than the rentals. read more

Aaron is wonderful to work with. He works extremely hard to meet deadlines. We have always closed on time. He is also very detailed oriented and does not allow things to slip through the cracks. I look forward to the next project. read more

Private lending sounded good but I wasn't sure how to go about it. Luckily, I was referred to Patrick at Marshall Reddick. He explained everything and was very patient. I began to monitor their easy-to-use online platform to become familiar with the types of loans they offer. Patrick even gave me a heads-up when a loan came up that met my criteria. Patrick and Aaron made it very easy to complete the paperwork and transfer the funds. Their customer service is really top notch! I look forward to lending on more deals with Marshall Reddick. Thank you so much for helping me figure out what to do with my Solo 401k! read more

purchased a home that needed unconventional lending to make the deal work, and Levi was great communicating with my self, the listing agent, title company, and my real estate agent. funding went smoothly with no delays and we're able to close much faster than anticipated. read more

The agent handling my family's rental application was incredibly rude. She was unprofessional, spoke over me, was demeaning and ignored my follow up calls. I have tried to reach the main office to be put in touch with a different agent and never had my calls answered. I do not recommend working with this company, they do not treat clients with respect. read more