Working with Charlie Cooper and Leslie was a real pleasure. They were recommended by our friend and neighbor who had used them several times in the past, and said he would not work with anyone else. We refinanced our house at a the lowest rate around, consolidated another adjacent lot loan, while pulling out some cash to pay for a pool project, which they had no problems setting up for us. Charlie was always on top of things and very knowledgeable, locking in the best rate for us and doing all the leg work while being very pleasant and personable. All the documents were signed electronically with secure DocuSign, and closing was a breeze: the closing fees were all paid for by the refinance, so we walked away at no upfront cost, which was terrific. Both Leslie and Charlie were very responsive and communicated responsively and We could not recommend Charlie and his team any more enthusiastically, we were so pleased, and we will definitely go only to them for any mortgage or refinance needs in the future. In the meantime, we will spread the word to our friends and anyone who will listen! read more

Rachel Brown at Austin Capital Mortgage might have provided me the best customer service I've received from anyone, anywhere. Forget that this is a mortgage brokerage company, Rachel was everything you hope for in a customer service representative ... she found a me a great rate, answered weekend and after hours phone calls, texts and emails with my sometime ridiculous questions and ultimately made me feel very comfortable throughout the financing process. And most importantly she provided me straightforward advice as this was the first home I'd bought in a while. Initially I was interested in the larger nationwide lenders just because I thought I'd get a better rate but I was fearful that as soon as they locked me in the customer service would fall apart and I'd be all alone and afraid! So I went with ACM after reading some other reviews and lo and behold, Rachel got me a rate on par with the larger companies and, as stated previously, provided unparalleled customer service. I couldn't recommend ACM any more adamantly. read more

We worked with Leslie & Charlie at Austin Capital Mortgage for our first home purchase and it was nothing short of an amazing experience. Since we obviously knew nothing about what to expect, what was needed from us, or anything along those lines I naturally had lots of questions and called on numerous occasions for added clarification or just general questions about the process. They picked up the phone every single time and walked me through every detail so that I had no lingering questions about what needed to happen next. In all seriousness, if you're looking for a mortgage and don't have a particular direction you're trying to go, stop here and go with Austin Capital Mortgage and I will guarantee your satisfaction with them as partners. I hope this helps someone along the way get linked up with a great team, and especially if you're new to this process (like we were) and are nervous to get started, they are a great asset to explain all pieces to this home owning puzzle. read more

I've refinanced my house more times than I want to admit publicly:) but ACM has made it a great experience every time. The first time I used ACM, my family was in a tough spot because we were new to the city with a new job in an industry I didn't have any history for lenders to consider. We were also trying to buy a house that needed a lot of work and had to get creative to free up cash for renovations. Charlie did what everyone else said wasn't possible. He didn't make any excuses. He just said, "That's going to be tough but let me get to work and see what I can do." A month later, the "impossible" for other brokers was a done deal with Charlie! Eight years later we continue to refinance our home in order to continue our home improvements. I haven't contacted another mortgage agency once because it's a waste of time when you already have the best at ACM. read more

Where should I begin, Charlie and Adrienne are awesome! They were upfront with what I needed to provide in order to qualify for a Home loan. I was able to speak with one them whenever a concern came up. After going with 3 different banks, almost running out of time Austin Capital Mortgage were able to help me and required the least amount of down payment compared to the other 3 banks. They made it possible to buy my home in time and not lose my earnest money. I wish I would have found them first and would have avoided the hassle and stress caused by the other banks. My advice to anyone who reads my review give them a try you might be in for a surprise when you realize how two great personnel like Charlie and Adrienne can make your loan process super easy. Avoid AMPLIFY Credit Union!! (stressful and worse loan process experience ) read more

Working with Charlie and Leslie had been a wonderful experience for us. We are first time home buyers with a very little idea of the whole buying process. Added to that we were closing the house in Texas from New Hampshire! There was not even a single hiccup in the entire process. Our realtor recommended Austin Capital Mortgage saying that they offer the best rates and great service. She was absolutely right. Charlie and Leslie had been very proactive and you can expect an immediate response from them for any question you might have. Charlie spent a lot of time answering my questions patiently over the phone and explaining all the terms of the loan. He was very honest in his opinions and recommendations. I would highly recommend them to my friends and family and any prospective home buyers. read more

My wife and I recently worked with Rachel Brown at Austin Capital Mortgage and could not have been more pleased. Rachel was referred by our real estate agent, and we had no previous relation with either Rachel or Austin Capital prior. Rachel and her team were total professionals during the entire process. We got quotes from many different banks and mortgage shops, and it was immediately clear Rachel stood above all others in terms of friendliness with service, knowledge of entire process, and willingness to help. We are so grateful we chose Rachel and Austin Capital as we got the absolute best rate and loan type for our home, and enjoyed working with Rachel during the entire process. I will work with Austin Capital again and highly recommend others do the same! read more

Austin Capital Mortgage was a recommendation from our realtors based on past experiences, and a recommendation I'm glad we followed. From start to finish, Austin Capital Mortgage has worked with us to ensure our dream home became reality. Charlie, Leslie and team guided us through the application process through to closing, while being available for any questions. They worked with our specific situation to get us the best rate and deal possible. While we don't know a lot about what's typical for a mortgage, I've yet to speak to someone who hasn't been amazed at the details of the loan with a super low interest rate and lender paid fees. I can't recommend these folks enough, and thank them for helping my wife and I reach this life goal. read more

Charlie, Leslie and team quite simply make the process of getting a mortgage as painless as possible. I've been working with Austin Capital Mortgage since 2009 and I have nothing but an amazing customer service experience each time. They make the process of collecting the documentation smoother each time and it's been a pleasure knowing I have them on my side. On my first purchase as a new homeowner they helped me immensely and guided me along the way. As a real estate investor they are now a part of my "go-to" team of people to make the lending process easy, quick and as painless as possible. Ah yes! they offer the best rates too and close on time every time! Want your dream home? Then just work with this dream team! read more

My wife and I worked with Rachel Brown during our home-buying process. This was our first home that either of us had ever bought and we weren't sure how it was going to go, but we had both heard horror stories about the ambiguity and the time consumption of the process and were not looking forward to it. I am very pleased to tell you that Rachel made it very simple for us! She was extremely friendly, very responsive to all our texts, calls and e-mails and was there for us every step of the way. We never once got the impression that she wasn't completely interested in helping us. We went with Austin Capital Mortgage because of the very high reviews on Google and Yelp and we weren't disappointed. read more

Charlie and his team are amazing As a real estate professional to have A knowledgeable lender is key. Charlie and his team are not only knowledgeable, they work tirelessly to accomplish what needs to be done. Questions never go unanswered and the process is always explained fully. The entire team have patients and understanding with my clients. They are always professional and kind. My calls and emails are always answered promptly as are my clients.I have worked with Charlie on several transactions and have always been amazed at what he and his team are able to accomplish in the most difficult of situations.This group is the best of the best, and are second to none. Candi S read more

Charlie Cooper and the team about Austin Capital Mortgage have consistently gone above and beyond over the six years I've known them. I just settled my third loan with their team (two primary mortgages and a refinance), and they have been fast, efficient and responsive every time. Not only that, they've kept their eye on rates during the process to make sure I'm getting the lowest possible rate at closing. If you're looking for an advocate during the sometimes daunting process, one that will answer all your questions, as well as look out for your best interests throughout, I'd go no further than Austin Capital Mortgage. read more

I just finished my fourth loan with Austin Capital Mortgage (for different homes), and I would do it all again if I need a loan in the future - even for homes outside the Austin area. They are simply the best brokers I have ever deal with. Charlie and Leslie know the business, they process applications quickly, and they are on top of the process. In the last deal, I had issues with my wire transfer to escrow and they adjusted all of their paperwork and helped me close like no other bank or broker would. This is all in ADDITION to providing me a very low cost interest rate loan that beak the market interest rates. read more

Working with Austin Capital Mortgage and especially Nicholas Josey was a terrific experience. If you are looking for excellent customer service, fast reliable information, and a smooth seamless process, you could not do better! I cannot say enough good things about my experience working with Nick and his team. They made sure I had the information I needed, when I needed it, and the customer service they provided was stellar. The whole process from start to finish was smooth and efficient. They have earned my business for life. Thank you Austin Capital Mortgage with a huge shout out to Nicholas Josey. read more

I have worked with a few mortgage companies over the years but none as good as Austin Capital Mortgage. I do not usual write reviews are pay too much attention to ones I read, but their service was so good I felt I should let others know. I recently moved to Austin and had a short time frame to close on a house. Austin Capital Mortgage had to work hard to make my time line. They had an easy way for me to send all my information to them and the follow up needed was minimal. We were able to close on the house on time with nothing unexpected. It was a great experience and I would recommend to anyone. read more

We came to Mr. Cooper and team with a unique situation. Having a very short runway to get a lot done, Austin Capital Mortgage delivered on every level. Phone and email communication were timely, and we always had responses to our questions within minutes. In December of a very busy year, we were able to close 18 business days after our initial contact with Charlie. Our title officer was likewise impressed with their work. This is a group of professionals second to none. I would not hesitate to offer my highest recommendation to anyone seeking a premium mortgage firm. read more

Charlie was amazing. I used him to close on a new build. I met Charlie by chance after a credit union I was using kept asking for more and more senseless paperwork and they were refusing to close the deal. Charlie funded our loan in an unheard of week and a half. He got us underwriting approval in a day. Everything in his shop is done in house. His rates were the best and his closing costs were the lowest. He was honest, up front, understands the business and got our family in the home. Dealing with Charlie was the only non-stressful part of buying the home. read more

i have dealt with a few lenders they always gave me some kind of run around, but these guys at austin capital mortage are first class,never had any problems what so ever, had just about given up on refinance for awhile when i looked at this company on yelp seen all the great reviews, so decided to try once more with a new company called austin capital mortage, you will not be sorry you did it was done in a very timely manner, no problems at all !!!!!i worked with mark tufts and he was the best i could have asked for, try them out read more

I was referred to Austin Capital Mortgage by a co-worker and had a great experience. They took care of everything. Charlie called me up and let me know that my condo was eligible for a VA loan and we flew through the process to close in time. It was a rush, but I never felt for one second that Austin Capital Mortgage wouldn't have me to the closing table in time. I highly recommend Austin Capital Mortgage for VA loans and First Time Home-buyers like myself. I couldn't have asked for a better experience. read more