Thash was absolutely exceptional throughout our entire rental process. She was kind, prompt, and genuinely helpful every step of the way -- from application through approval and deposit. She answered every question quickly, handled everything professionally, and made our family feel like a priority, not just another application. This was one of the smoothest and most pleasant experiences we've had renting a home, and that's entirely because of her. She's a true asset to her team and deserves every bit of recognition she gets. Highly, highly recommend. read more

I had a really great experience working with Thash Thompson while going through the lease process. She was professional, quick to respond, and very helpful from start to finish. What stood out the most was her patience -- she took the time to answer all of my questions and made sure everything was clear, which I truly appreciated. Overall, the whole process felt smooth and easy thanks to her. It was a pleasure working with Thash, and I would definitely recommend her to others! read more

Thash was very helpful during the application process! Will be sure to reach out to her when I need help

My Experience with AustinVestors has been great from start to finish, very seamless and organized. Thash has been very helpful walking me through the onboarding process as a new tenant. read more

Greedy leasing company with no integrity! Cost themselves $$$ trying to cheat me! Conveniently lost my lease for month to month after a flawless 2 year lease. Then tried to convince me to resign at 10% more per month for month to month. Told them no! Then made us pay an extra month because we "didn't give them enough notice" to move out even though they lost the lease we signed! The house then sat empty for 6+ months and they have had to lower the price. I don't stand for dishonesty. read more

This property management company is fully ran by AI and they are extremely unhelpful. I have written confirmation they would do maintenance before move in, then they suddenly decided not to with no explanation. It has been impossible to speak to a human being about the issues as well. You pay an extra $10 for the "online portal" that's fully automated AI. HORRIBLE COMPANY - DO NOT RENT WITH THEM. read more

do not use this property management company to lease or list a home with. idiotic ai crap. it takes forever to speak with a human. horrible, horrible company!!!!!!!!!! do not use! read more

Quite possibly the worst property managers I have ever interacted with. Stay far away. House under their management flooded due to a plumbing leak. Upon replacing the drywall the contractor discovered there was asbestos present. Austinvestors did nothing for 3 months while the tenants were forced to live elsewhere. Had to be hassled to get rent money back for the months we were not there. After 3.5 months there was no movement on remedying the issue. We put in our notice to break the lease. Upon moving out (mindful that the house was actively covered in asbestos. We had to go in and out with masks and only get valuables. All clothes/furniture were lost) they attempted to charge us for not maintaining the grass in the front yard. We had over 4 points of contact throughout this issue. They changed weekly once the pressure started to be applied. read more

This company is an absolute disaster in numerous ways and I would not wish their services on anyone. Read the other one star reviews as many of their experiences reflect our own interactions with this company over the past year. In brief, we had worked with AustinVestors for over five years previously and we had absolutely nothing but praise for their services. About a year ago however, that AustinVestors transformed into the seemingly incompetent company that exists today with internal confusion, lack of transparency, extremely poor communication with clients and repair vendors, delayed billings and a confusing website. We have experienced unending confusion, frustration and wasted hours over matters that should have been simple and straightforward. For example, after a tenant moved out, they understandably charged us about $2,000 for a major cleaning and repairs prior to showing for prospective tenants. However they later billed us $300 for a "touch up" cleaning prior to the next tenant moving in. The worse event was their orchestration of a problem with a hot water heater. In short, it took three months and five visits to repair. We received multiple bills for several return visits from a questionable repair company long after the service was done. Because of their lack of communication with the repair service, they were not aware of several "Not to Exceed" charges and we learned of these only after trying to terminate with the company.At one point they proceeded with another $900 heater repair without our approval, stating it was urgent and they were unable to contact us. This is absurd as we were available through cell phones, e-mails and messaging. At every turn WE were the ones who had to contact them during multiple occasions. Their courteous and well meaning office staff had difficulty compiling the various charges and time sequences of the charged services. In short this is a vastly changed company from our previous experience, and there are now multiple problems at several levels. We changed to a different company because we simply do not trust their business practices their communications (or lack thereof) with us, their repair vendors or their ability to understand their own billing. read more

My wife and I recently moved into a house managed by AustinVestor. I like their responsiveness and easy guide for setting up utilities, getting the keys. The company does require insurance coverage and $9.95 technical support fee every month. Lily Ahumada is super responsive and helpful. read more

AustinVestors Property Management - Great patio. - Property Management Near Me - Leander, Texas

Thash has really looked out for me and has made my move so easy and enjoyable! I would give six stars if I could. She went above and beyond to help me out with multiple requests by me, and she worked on my items until they got done. I am so glad Thash is my property manager at Austin Vestors!!! Great value and customer service! read more

This company has rental properties, for lease they told us to apply at 60 bucks per person. We did what they wanted only to be told the next day they were going with another applicant. So I spent 180 dollars for nothing, just more money in the companies pocket. No refund at all. I hope anyone dealing with this crooked company will do business elsewhere. read more

If only I could add video. One day we woke up, and the house was flooded, not due to any sort of natural disaster or damage but because one of the hoses leading to a toilet was just old. On the plus side, they did get someone out to the house promptly. On the downside, most of the house is unlivable for at least the next three days and Austinvestors refuses to do anything or even attempt to remedy. The carpets are unsafe and a trip hazard for my partner who just had ACL surgery. The leak was so bad that it got into the walls so drywall had to be cut into, and now there are constant layers of white debris that we are breathing in which has caused allergy issues. The four fans are so loud that I registered the sound levels as being over 80 decibels, which is detrimental for long exposure. (Basically the equivalent of having a air dryer on next to your head, except it's 24/7) We both WFH, which is impossible right now because of the noise level. We asked to be reimbursed for a hotel and AustinVestors has refused. By law we are entitled to "quiet enjoyment" of the property which we are not receiving. Austinvestors has not offered any remedy, basically just a shrug and "deal with it" attitude while we basically have to live at a job site. The word "slumlord" comes to mind. read more

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I really wish Yelp had 0 star. As a hopeful first time investor, we were left appalled, distressed, and disappointed by AustinVestors service. Most of the folks we dealt with knew nothing about property management, and we had to constantly guide them on what should be done. We seemed to have gotten wonderful tenants, but once we decided that we wanted to work with a different property management they actually moved our tenants to a different property. Luckily, we found a good property manager who saved us. Please be aware of this company if you are a home owner!!! read more

Do not rent from Austinvestors Property Management. They took 26 days to fix our AC (during which the temperatures reached the 90s and were consistently in the 80s, with high humidity) because the property owner didn't want to spend the money; provided no help (portable AC or hotel room, etc); and wouldn't let us out of our lease 10 days early because we didn't send the request via registered mail. This after 5 years of always paying our rent on time and taking good care of the property. It should also be noted that we have young children and allergies; so leaving the window open all the time was literally bad for our health. They also still haven't fixed a hole in the front yard that is a safety hazard or a detached fence in the backyard. read more

Thasa was great and responded promptly, as is evident by reviews on here that specifically reference her. I will post again after inspection and move-in to provide details about the rest of the process read more

I had to take Austinvestors to small claims court to win a judgement which they have yet to pay for improper deposit monies withheld after renting a unit for over 5 years. They add minor charges to your bills for the use of their software charges and steep releasing charges for processing new leases. They took 30 days to finally process my deposit return and waited until 27th day to send out inspection report claim false items against the deposit. I had good communication with their employees, so this comes down to greedy and bad faith from ownership of this company. Not truly aligned with Texas Real Estate Commission's requirements. Beware of any properties represented by Austinvestors. read more

Ms. Thashagaye was totally awesome. Her professionalism showed throughout the process. We appreciate her time and attention in assisting us through this process. Patsy read more

That's bogus, the Austinvestors team dropped the ball on my collection. The collection wasn't filed in time and I was just left there hanging, begging for updates. There has been no good reason provided to me about what happened with my collection claim by Austinvestors. Also the collection agency they used won't give me any info about what happened with my claim since I am not their direct client. Basically, I lost the money I was owed and the tenant who damaged and abandoned my property walked away scot free. That same tenant could be out taking advantage of the next landlord since nothing went on their rental history/record. Landlords, Austinvestors has gotten too big to care for your property. They will place just about anyone in the property as long as the minimum criteria is being met. That way, the place is not vacant in the best interest of making money and every landlord they place, Austinvestors gets a hefty placement fee. They always found renters, but every renter I had turned out to break the lease early until they found me the perfect tenant, who broke the lease early AND caused excessive damage. Ultimately, I had to move my business elsewhere. You have been warned, do yourself a favor and find a better property manager. read more

They're fast, efficient, and are great! I have no complaints so far. I've been renting my house with them for over 2 years and they've been nothing but great. There are other companies that are cheaper but trust me the extra cost is worth it. read more

Run away from this property management company! Negligent to owner's property. Allowed a leak to go unfixed destroying common area and causing mold growth. Austinvestors has been an absolute nightmare to deal with. Do not make the mistake of letting them manage your property! read more

Thash is very helpful with getting my lease set up and contacting the homeowner for an amendment

Legitimately the worst company to rent from. They do nothing to advocate for the tenant. Their emergency number is invalid. They're rude once you're in a contract- which they try their best not to uphold themselves, but will absolutely use to make the tenant suffer. I will NEVER rent from them again, and highly recommend that you avoid this company if at all possible. I also have made contacts with former vendors of theirs who they have screwed over by not paying. So it seems like they're charging homeowners to provide a service they aren't providing, and convincing maintenance folks to do work they're not paying for, and THEN blaming the renter and charging THEM an extra fee to have that person come take a look at whatever is wrong yet tell them nothing is wrong with it until it needs complete replacement and is causing damage to other things- which was the whole point of letting the property manager know over a year ago that something was wrong. But WE have to suffer. Ok then. ANYWAY... don't rent their properties. read more

Fast forward to a week later.... I've had no hot water pressure in my shower since the water main break. A maintenance request was submitted by me on 12/31/22. A plumber came out first thing yesterday morning, 01/04/22. Call maintenance with AustinVestors this morning to not only check the status of my request, but to also see if they knew why water has been shut off again. I was advised that the plumber estimate was still not approved and they didn't know why I had no water. I myself had to investigate the issue and found out from a neighbor, again, that the water will be shut off until 3PM. His property management team advised him of this via email, as one would expect from a property management team. Not AustinVestors apparently. Again, lacking urgency and the typical responsibilities you would expect from a management company. read more

I applied to one of AustinVestors' properties yesterday, and my experience with the company has been excellent so far. Thash, one of the company's managers, processed and approved my application very quickly. read more

My current lease was coming to an end, and I was prepared to move out, but due to Thash's willingness to consider an accommodate my needs, I ended up signing a new lease to stay in my place for another year and couldn't be happier! read more

Thash was very quick and responsive with reviewing and accepting our rental application. Great Customer Service.

This company engages in deceptive business practices! Be very careful when doing business with them unless you have money and time to waste on applying for properties they have no intention of renting to you. I paid their $60 application fee to apply as a guarantor for my son's application for one of their houses. We were told with a strong gurantor- I have excellent credit, 20 yrs on my job as a CFO and more than sufficient income and cash reserves- that his low credit score wouldn't be a problem. We were denied shortly after they collected their $250+ in fees with no explanation, other than his score was too low, which they knew! They had no intention of approving him even though we were up front with everything before applying. read more

Moved into a home they manage that had a pre existing rat issue. They never disclosed this to us. When we tried to remedy the situation they did not pick up the phone and instead rerouted us through a multitude of employees. They will not maintain your property. Unethical to say the least. read more

Have had several issues at my rental since I moved in: water heater, electrical, sliding doors, and garbage disposal. I contacted Mikee Charm via Austinvestors' Property Meld service. My issues were all resolved very quickly, usually within two hours of my first reporting the problem. So far I have been very happy with this unexpected efficiency. read more

Thash helped me get my application processed and approved so fast, making the stressful situation of moving to a new home way less stressful. Highly recommend. read more

After my move out of the home managed by this company, I was charged for cleaning and damage that was already mentioned in my initial walk through paperwork. I also realized I was paying for utilities after the move out because they didn't have a new renter in yet who transferred the service into their name. I spoke to a woman who happily agreed to give me a refund on those items and my utilities. After not receiving my refund, I got another email from the owner with a "Security Deposit Settlement Agreement". In this agreement it stated I would be refunded but only if I signed the agreement and one of my tenant responsibilities was to remove all my reviews to include Yelp, Facebook, and Google. I refused. I was then told that I wouldn't get a refund until I signed the agreement. Here is the quoted text taken directly from the email, "I cannot release the check until the settlement agreement is signed; this is separate from the lease agreement. The document relatesspecifically to the items you disputed from your final disposition letter and the utilities you paid for after you moved out. Once this hasbeen signed, I will send the additional refund check." See the attached photo snippet of the "settlement". read more

AustinVestors Property Management - No refund of money owed unless I remove negative reviews. - Property Management Near Me - Leander, Texas

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So far it's been great. We've been renting for a few months and Thash has been super helpful and insightful. There was some counfusion at first on who was in charge of our rental, so we had a difficult time at the beginning getting ahold of someone, but since working with Thash it's been great and they respond so quickly! The maintenance portal thought the company has been really fast in comparison to other management companies. read more

HORRIBLE "management" company to deal with!! Our landlord finally fired them from managing the property we currently live at. Very good call!! We didn't deal with one person that actually knew what they were doing. Maintenance crew is a complete joke. Office staff is lost. They don't take responsibility for anything. I saw another review below that referred to them as HOT GARBAGE! Very well said. When we moved in - we had to deal with the following that wasn't taken care of for months: -Home wasn't clean when we moved in (we had to pay $450 ourselves to clean - no reimbursement). -Garage door openers missing. -Garage Door not working. -Pool keys missing. -Automatic blinds in living room not working. -Garbage disposal not working. -The list goes on and on..... I would steer clear if they are managing the property you want to live in. read more

Tried to move my daughter into her apartment yesterday. Got to the apartment and there was mold in the air conditioning vents, mold in the bathroom cabinet and carpet ripped up. We've already paid a deposit and first months rent. Wish I would have read the other reviews about this company. Steer clear!!!!! Terrible management. Nobody returns calls. Then they lie and tell me twice that oh the place was inspected and the inspection was great even though I'm currently looking at mold and dust on the air vents. Wish I could give them ZERO stars! read more

We were nervous about applying for one of their properties at first but was impressed with how Thash was very attentive to our needs and so helpful with our application process. read more

This has been a terrible experience for my wife and I. We saw a condo on North Lamar that was really good for us. We applied for the condo. I have income of about 6 times the rental rate an excellent credit score, stable job, etc, My wife is retired and has small stipend. I pay the rent from my funds. All this was explained to James. We were told she had to get a co-signer or pay a double deposit. I was not allowed to be the cosigner. This seemed really just stupid to me. Two emails and a call in to James went unanswered. When I finally spoke with him he insisted there needed to be a cosigner for my wife. I spoke with James' supervisor. She was really friendly and I thought she would be helpful. She did say that James had already sent out a lease to someone else. This was really upsetting that we were put through all of this for a place they have already leased. She mentioned that condo had been difficult to lease. This seemed really odd to me as it is a really nice condo at a relatively good price, but it has been for lease for 4 months. A week and a half later, no answer, no one called, an email has gone unreturned, yet the condo is still up for lease. From my perspective, they have stolen our application fee. All the while the owner is losing money with an empty condo. A really poor way of doing business, read more

This will be year 3 in an Austin Vestors property. Response time for maintenance has been excellent. The prior company we leased from was horrible on taking care of the property. It's refreshing to know if something needs repaired they will get it done. We asked for some upgrades as we signed the lease for the third year, not keeping hopes up at the time, they actually approved the upgrades. Including new flooring and paint inside and out. This truly sets them aside from the large corporate type companies. Definitely recommend them if your in the market for a rental. Thanks Mark H read more

My AC Unit has been out for 3 weeks. The solution was to provide a Window Unit (to somehow cool BOTH the upstairs and the downstairs). According to Jessica, one of the individuals working for AustinVestors, the AC going out is "not an emergency". I've requested multiple times to provide me the manager's name and contact information but that individual doesn't seem to exist as no one "from management" will return my calls or emails. Side note - the heat index hasn't been below 100 for the past 3 weeks. LOL Don't stay here read more

10/10 communication and customer service. Thasha has been amazing at making sure our application and move in process runs as smoothly as possible. Any questions we had were answered within the hour which really helped decrease the stresses of moving. Thankful for Thasha and her great work. read more