I lived in Zilker Walk apartments for a year and had a good experience while living there…read more Maintenance requests were responded to promptly, and the staff was professional and kind. However, the post-move-out experience has been less than stellar. Residents should be made more aware by management of the professional cleaning charge in move-out instructions and the lease agreement. Unfortunately, they will charge you $135 for things not stated in the lease, which is not legal. My experience included a cleaning charge despite having thoroughly cleaned the apartment. The lease didn't mention that professional cleaning would be required, and this was only noted in fine print in a PDF sent a month before move-out. State Street will claim that you received a resident manual with your lease, but I never did. Management should be clearer about this provision to avoid confusion and unfair charges. I would have nothing but good things to say about this company if it weren't for this deceptive practice of deducting fees for things not outlined in the lease.

I live in one of their properties. Pros: on the affordable side, large units, and the company likes…read morepets. Cons: not super fast at responding to questions or maintenance requests, dirty exterior (tons of dog poop everywhere. Literally everywhere. Cobwebs and dead insects in all corners. Parking is an issue (daily firelane lane and handicap parking), and sadly, neighbors aren't friendly. Hidden monthly fees too. We have to pay electronically but then they pass on the fee to you, the customer. Not sure if I would recommend to a friend.

I used Bella RE for a little over a year. Ah, how would I describe it? The best way to describe…read moreit was if your house is PERFECT and you want it to remain perfect, then Bella is a great property manager. If your house is not perfect, then you will be very, very poor working with bella. I had a water heater go out on me during their watch. The going rate for the water heater is between $1,000 to $1,500 on the high end. My bill was almost $3k. Yes, $3k. My houses are not and never will be perfect. Thus, I could not afford to stay with them. So if you want to feel like you are talking a Beverly Hills botique, then this IS the place. If you want to make money from your rentals, this is NOT the place.

Avoid this place at all cost! I urge you to seek out any other real estate / propert management…read morecompany. They were a waste of time and money as well as very unprofessional when I dealt with them. Their communication is also very poor. One star rating only bc yelp doesn't allow no stars.

I cannot say enough good things about Victoria and my experience with Smart City! I've worked with…read moreVictoria for the past two years, and she has gone above and beyond every single time to help me find an apartment that actually feels like me. Apartment hunting is incredibly overwhelming and stressful, the options out there are endless, and a lot of apartments are deceiving, but Victoria somehow makes the entire process feel so much less scary and so much more manageable. She is patient, attentive, incredibly knowledgeable, responsive, and genuinely cares about finding the right home for me -- not just getting me into an apartment. I trust Victoria completely, which says a lot. I've sent her paragraphs of apartment requirements, questions, and probably way too many messages at all hours of the day, and she has always been incredibly patient and helpful. She listens to what I'm looking for, remembers the little details, and puts real thought into finding options that fit my needs. She has exceeded every expectation I could have had for an apartment locator. One thing that really stands out to me is that I ended up signing for an apartment that unfortunately no longer works with apartment locators. Even though Victoria wasn't able to be involved in the process in the same way, she has continued to be incredibly supportive and helpful. That really says everything about the kind of person she is. She genuinely cares about her clients and wants them to be happy, even when there's nothing in it for her. This was my second year working with Victoria, and the fact that I continue to come back to her speaks for itself. She has made what could be one of the most stressful parts of moving feel exciting and even fun. Victoria has set the bar incredibly high, and I would recommend her to absolutely anyone looking for an apartment in Austin. She is the first person I would send my friends, family, and coworkers to without hesitation. I'm so grateful for everything Victoria has done for me over the past two years. She is truly an incredible apartment locator, and Smart City is lucky to have someone like her representing the company. If you're looking for an apartment, ask for Victoria -- you will not regret it!

Jordan, was nice enough. But I had to give him the area I was interested in. He did very little…read morelegwork other than tell me what I already had found out. I gave Jordan the phone number to the management properly that I eventually rented from! I would not recommend Jordan or his company for two reasons. 1.) After explaining to Jordan what I was looking for a lower crime neighborhood and less transient people. Jordan recommended The Summit apartments where residents expressed numerous transient issues. (Jordan does not know the properties at all he is just in sell mode to get his commission) 2.) They, Jordan and Smart City, are just interested in "closing the deal" and have very little sway with the properties. They, Smart City, doesn't hit multiple properties. Smart city just pushes the properties on a preselected list where I suspect Smart City gets the most commission. The leadership cannot be that great if this is their business plan! Push the properties on their preselected list! Like I said I had to go to the neighborhood that I liked, 45th and Guadalupe, and get a flier from one of the properties and then call the properties listed on the flier. I ended getting the apartment on my own. DO NOT WASTE YOUR TIME.. Smart City only wants to close the deal and collect full commission on the least amount of effort on their part. I will not do business again with Smart City! Such a waste of time!

Great support and attention to detail. Rosalie gets things done! Natasha is a great project…read moremanager for our rehab. She rocked it! We are looking forward to a long & prosperous relationship together.

Ironrock Properties has been managing rental properties for me for nearly ten years. They maintain…read moreopen communication and promptly share information whenever any issues arise. They are well-versed in the procedures and laws related to rental properties. Additionally, they document and review the properties to assess their condition before a tenant moves in and during lease renewals. They also act quickly to find new tenants. I am pleased to have them as my property managers.

Update: I was the 2nd person to contract to build in Edgewick in July 2007 back when it was just a…read moreconcept on paper--only a trailer and no model homes or homes of any kind existed. I moved in the 1st quarter of 2008 and so I am part of the group who has lived in Edgewick the longest. Edgewick's lots of lands and concepts are owned by Benchmark/Momark. They are the developers. They are very well known in Austin and have developed many award-winning communities (example: the Austonian downtown is their project) which is a good thing if you have any worries about Edgewick making it. I feel confident this community will build out eventually though the economic downturn has made things move slower than the original 3 year build out plan. Wes Peoples is the new builder. You can see that the new homes under construction are modern design so it does look a little funny next to the original homes that are not modern. Having said that from looking at the quality of work the homes are actually improved. Once the community is built out it will hardly be noticeable. From here I will break down a Pro and Con List. Let's start with Cons: --You are living in SE Austin in an area that has not yet gone through gentrification. There is crime in the area though not enough to stress about. There have been very random, minor break-ins with vehicles mostly in Edgewick in the past 4 1/2 years though I personally have not been affected. This happens all across Austin especially as the city grows. If this bothers you I suggest you might want to move to Hutto or somewhere out in the country away from people. --The HOA has been very dominant over the past 4 years. Luckily they have just recently started to form a "safety committee" so that we the people have more voice. On the one hand as a good thing the fact that they run such a tight ship means the community is kept in tip top shape. Just be aware that they are always "On" so don't leave shoes scattered, put your trash can away immediately, ect. --Carlson Drive was built by Edgewick and is still maintained by Edgewick. It was supposed to be a private drive meaning the gates you see now were supposed to close Carlson off on the back end of Edgewick. You can see lots of lots ready for houses to be built circling Carlson. However the city as of now is refusing to allow Edgewick to make Carlson private. This means the dog park is technically located outside the gates of the community and is being used by the public. Though I myself don't personally mind sharing the issue at hand is when stuff gets broken or stolen. This is costing Edgewick money and therefore us the homeowners money. --The pool can really get overrun with college students in the summer. This is because some of the units in the community were purchased by parents for their kids. The HOA has recently really cracked down on monitoring the pool and the number of people allowed in. Larger parties now have to get pre-approved permission. PROS --You absolutely cannot beat the location. You have 2 major highways at your disposal (Ben White and IH-35). Because we are south of downtown you don't have as bad of a traffic mess like other parts of Austin. Zipping across Woodward or Oltorf to South Congress and downtown is a breeze. --You don't share walls with your neighbor (though the units are built close together) and each unit gets a garage. --The pool now has wifi. The pool itself is really great and the commercial grill is awesome for cook-outs. --Our community is very quiet. Sometimes there gets to be activity on Parker but those units being built and sold now are away from Parker so they won't notice as much. When I'm home I work from home and love it. --In regards to long term value you need to know that the city of Austin is dedicating a lot of $$$ to revitalizing East Riverside Drive which is just north of Edgewick beyond Oltorf. The live music scene is already moving East. This means in the future the area around Edgewick will also improve bringing the value of Edgewick up. It also means lots of cool stuff coming close. --The #7 bus route has 2 stops outside the gates of Edgewick on Parker. This bus goes straight downtown and drops off on Congress ave!! I live on this bus during SXSW. It only takes about 20 minutes to get downtown on the #7 from Edgewick once on board. --It is easy to bike ride from Edgewick as we are just across the highway from everything cool. If you want to bike on the East side you can go down Parker road, and cross Riverside where there is a bridge. Lady Bird Lake is so close to Edgewick too. --My floorplan is now called the Penn. I added an extra bathroom so I have 2 full baths. I know I'm biased but I think this is the best floor plan as everything you need is on one floor save for your washer and dryer. This also makes it safe. If you have questions about our community feel free to PM me.

Got the fuck outta Edgewick. Dont move here. HOA is finally run by residents and unfortunately we…read moreinherited a mess. The budget was not managed well by the HOA company. Residents have recently been charged mandatory assessment fees of $1000 on top of the monthly fee to get the budget back to where its supposed to be. Monthly HOA fees were over $210 a month when left and they were about to raise them again. Landscapping is more absent than its ever been in this community. We usually get a once a year spring mulch replacement for every yard in the community around April that did not even happen this year for the first time in the eight years that I lived at Edgewick. So much turnover in neighbors, its hard to get to know anyone and many people rent their properties. Not much of a community. I would seriously reconsider moving into Edgewick. Dont get me started on the current lawsuit about structural construction issues on some of the properties.

I would not use this company if I was a real estate investor. A house in our neighborhood has been…read morevacant for more than a week and it has yet to be advertised on Zillow. It's up for rent because they timely placed a sign in the yard but how much business is lost due to the artificial lack of interest? Furthermore, the house has no curb appeal because the property management company invested no money or attention to the front yard. Update: a week+ following this review and posting it on Zillow, the management company finally sent someone out to look at the yard and take measurements - hopefully to eventually clean it up - but it has looked neglected for the last three+ years, so they cannot blame their negligence on hot Austin summers. Renters/real estate investors - if this matters to you, be aware.

Where do I start? This company is extremely unprofessional and unorganized. I asked them if the…read morelandlord would be willing to reduce my rent since the price of rent has significantly decreased. I never got a response. I asked if the landlord would be willing to purchase the washer and dryer I was using, since the house didn't come with either. I never got a response. One of their employees emailed me to ask which utility companies were being used for gas, electric and water/waste. I'm not sure why a real estate management company wouldn't retain this information, as it is their job. They also claimed they provided me with two sets of mail keys and two garage openers, which is inaccurate. I would never consider renting any properties being managed by Harmony Real Estate again. Their employees are incompetent and it shows.

Inspira Property Management has provided excellent service and expedited approval for repair. We…read morehighly recommend using them. We aspire to own an investment property in the future and hope to work with Marta and Michelle on the other side of this business. Thank you!​

RENTERS BEWARE! I am…read morea long time resident and renter in Austin since 2014. I seriously urge you to believe the negative comments by other renters. I don't usually write reviews unless I really feel wronged, and I sincerely hope others see this and don't have to go through the same awful experience. It's pretty obvious the reputation this company has based on all the 5 star reviews by the property owners/current landlords, while every single renter has left a 1 star review. Seriously RENTERS BEWARE! There are many more professional and honest property managers in the Austin area, even if it's managed by corporate. If you do rent from Michelle, Marta, or her team, please make sure you have everything in writing and be prepared to hire a good attorney. Like typical corporate fashion, they demand every single request on their end completed immediately, while tenant requests are usually delayed and not taken seriously. They will nickle and dime you for everything and make you fill out unnecessary condition forms when you are renewing, which feels like a violation of privacy (I thought these were for move-in or move-out only). They also will try and make it seem like they are doing you a favor by not increasing rent, but with the current trend in Austin rent is going down by at least 10% in the last couple years, they will try and squeeze and milk you for every single dollar, even if it means letting their current properties sit on the market for a long time at ridiculous prices, rather than reduce prices to match current market rate. In summary, Inspira Property Management is just another money hungry corporate property management company that preys on honest renters in Austin. Stay away or be prepared for a massive headache

My Journey with Keyrenter started back in 2015 when we were renting. Jonathan and team were…read moreoverseeing someone's property and it was super easy working with him! Now we have a rental property of our own and we immediately reached out to Jonathan and his team. The onboarding process was made easy as they provide support throughout the journey. One of the biggest benefits of working with this team is the peace of mind they provide. Knowing our property is being professionally managed allows us to focus on other priorities, confident that everything is being handled efficiently and that our investment is in good hands. Special shout out to Robyn who is super responsive and helpful!

we have had the privilege of having Ivan to help us through the stressful process of applying to…read morerent. He was so helpful and patient.