Bella real estate / Bart / Marissa Mc Crackin / was a smooth and relaxing, professional experience from beginning to end. Wish we had never left. Had been dealing with them for 5+ years between two different properties. They made the transition from one home to the other super easy! Last place we leased before no longer being with bella was a home in the fairways of blackhawk in Pflugerville. Upon moving in the central air went out, the house was a huge one story, so it was hot. But they got right on things and it was repaired by the following day. The only drawback back in those days was driving wayyy over to their office to pay rent. We were almost 1 hour away. Other than that perfect! Very kind and professional folks! read more

I used Bella RE for a little over a year. Ah, how would I describe it? The best way to describe it was if your house is PERFECT and you want it to remain perfect, then Bella is a great property manager. If your house is not perfect, then you will be very, very poor working with bella. I had a water heater go out on me during their watch. The going rate for the water heater is between $1,000 to $1,500 on the high end. My bill was almost $3k. Yes, $3k. My houses are not and never will be perfect. Thus, I could not afford to stay with them. So if you want to feel like you are talking a Beverly Hills botique, then this IS the place. If you want to make money from your rentals, this is NOT the place. read more

Avoid this place at all cost! I urge you to seek out any other real estate / propert management company. They were a waste of time and money as well as very unprofessional when I dealt with them. Their communication is also very poor. One star rating only bc yelp doesn't allow no stars. read more

TERRIBLE COMMUNICATION! They would lie to charge us more money due to miscommunication. Karen the office manager told us that we wouldn't be charged for certain issues with the house. Then a month later they would charge us. Upon move in, they told us we were going to be given a grill. Upon move out, they told us this was trash and charged us for leaving it. Upon move in, they told us certain items would be missing from the house. Upon move out, we were charged for the missing items. They wouldn't return phone calls. They were rude and disrespectful. They are TERRIBLE to rent through! They only would remove the charge when we would get them to send IN WRITING what they were charging for and we had to call 10+ times each time to contact someone! Bart, the person I was put in contact regarding moving out and services/utilities, was the easiest person to get ahold of and communicate with. He would email me immediately and work with me to address issues. He seemed to be the only person who was worth getting hold to get things done but even he would be left out of the loop regarding charges to our account. read more

Would not trust or work with these people. Things started out fine and we rented with them for three years. They were always quick to send us renewal forms at first. However, that was where the pleasantry's ended. [Short Version] Despite knowing that (1) We were buying a house and not renewing, (2) The owner was selling the house we were renting, and (3) That we had been asking for help and guidance on exit procedure for MONTHS; Marissa McCracken ghosted us until just after that 30 day window had passed at which point Bella tried to put us on the hook for another months worth of rent. Thankfully, since we had been in contact with the owner himself we were able to negate the shadiness on Bellas part. This process involved the owner having to terminate Bella obligations. We were lucky to have the owner on our side, but I know most people won't have that luxury when dealing with Bella, so I would recommend people make sure that they give Bella VERY CLEAR documentation that 'They will not be renewing past the date listed on their lease'. It doesn't matter how you get it to them; email, letter, passenger pigeon you just need documentation in your corner. It doesn't matter if you aren't getting a response back; you don't have to play all courteous with them because they aren't going to do it with you, just be direct. Remember, in your contract they have it set up so your lease goes month-to-month at the end, so if you give them any wiggle room to try to exploit that and fork more money out of you (Even if that involves them purposefully ignoring you) they will do it. I had no idea before this incident how shady a company could be and still get away with it. Don't let it happen to you. read more

So we just moved here to Texas and got a rental thru Bella real estate. They have been non communicative with us as we came in and asked them if there was a working washer dryer in the unit so we didn't have to bring our own, Bart the owner said yes. We get here and I start the laundry, the washer is broken. They refuse to fix or replace it and now WE the new tenants have to haul this shit away and once I started being a little nasty...no response. I'm definitely sharing and reporting to the BBB because their service is garbage. read more

These guys are good as long as their job is to take money from the tenant and take their cut and give you the rest. Stay away and use someone else - if all a PM does is collect rent, I can do it myself. read more

These guys are the best, Bart is a class act and Missy is a wonderful person to work with. I have worked with them for 3 years, they fill properties at incredible rates and are always willing to do the extra. Bart is one of those guys that details are not missed, again I just cant reccomend them enough and appreciate all that they do! read more

I have known the team at Bella for over 12 years. Having managed over 10,000 properties myself in the past I can tell you Bella does it right!! One of the Co-Owners Bart S was the National President of the National association of residential property managers and certainly knows all the best practices to running a property management company. read more

I have used Bella Real Estate as a management company and think they are excellent.

I am so thankful for Bella Real Estate, especially Karen Rogers. She is always so helpful when I call and very professional. I have had all good experiences when dealing with all the staff at Bella Real Estate. Once my air conditioner quit working in the middle of August on a Friday evening. Bart was quick to find someone to fix the unit with an hour. Thanks Bella Real Estate! read more

This company is looking out for #1...themselves. When we started our relationship with Bella we should have realized what it was going to be like. First, they asked for extra money on top of our security deposit just because we didn't have a perfect credit score. Moving in from out of town we didn't realize this wasn't normal, so we went along with it. Next, they would send out piss poor contractors to make repairs in order to save a little money. Of course resulting in multiple trips for the same problem and even then it wouldn't be right, just enough to be livable. Thirdly, approaching our lease term to end we are told we could rent month to month for a $100 on top of our rent, odd but doable so, we went with it. Only to receive our 30 day notice to move out or renew and we are then told, "Oh yea, the owners decided they didn't want to do that so you need to fill out the form." As we all know house hunting and going through with a sale takes longer than a month. Oh wait, it doesn't stop there, after emailing and calling them there was no help in trying to get us one additional month...just ONE!!! They were not concerned with making a family homeless, only concerned with churning out one to bring in someone else to trap. Marissa in their office had to be hounded to even get a response from to see if the landlord was willing to work with us. She was short with us and not friendly AT ALL! Also, upon moving out we had to hire professional cleaners to come in and clean the whole house including carpet cleaners!!!!! That was an extra $500 we took care of only to be swindled out of another $1000+ when we moved out. Lastly, and this is icing on the cake, they found things to take out of our deposit that were apart of usual wear and tear on a house. I'd like to see the places they live in and see how immaculate it is. $20 to remove a wall decal, which is made to be taken off the wall, give me a break! The front door window was cracked and had to be replaced, we get that. However, instead of replacing the window they decided to get a WHOLE NEW door...and voila $975 dollars later the window is fixed!!! When we called local companies to get a quote to replace a window on a door, the highest it could have possibly cost would be $400. Tell me why they purchased a whole new door? Oh, because they're CROOKS!!! Don't get into bed with this company unless your ready to bleed money from everywhere. And good luck if you already are. I only gave 1 star because I couldn't give 0! read more

I can't say enough how much of a pleasure it is to work with Karen Jones! She has been my go to Relator/Leasing Agent for many years. With her drive, knowledge, and experience, I trust her whole heartedly. She will get you the best price on the sale of your home, the lowest when you buy a home, and the best price on your rental property. Where other Agents say they can't, Karen says that she will try and 99% of the time she delivers. I don't think of anyone else in the business other than Karen. I highly recommend Karen Jones to be your go to person for all things real estate. You won't regret it! A+ rating all the way! read more

Upon moving out this situation even got worse. Withheld money from our security deposit that is unlawful. Will most likely be seek legal measure to get my money from this company. If they are managing a property you are looking to rent i would suggest you just stay away from this one. read more

As a first time landlord, I didn't know what to expect. From the lease origination, to the tenant screening process, to the process when we the tenant lease ended, the process went very smoothly. We had numeros questions as landlord newbies and they were always answered quickly. We would definitely use Bella again. read more

Bella has always been extremely responsive to our requests and has had a solution for every problem or glitch. I can highly recommend them as property managers. read more

When I found myself with 2 weeks to pack up and move to Colorado for a new job, I was left with the decision to either rent my home in Round Rock or sell. 2 weeks wasn't nearly enough time for me to find a realtor, clean, stage...etc. So I decided to rent. Having worked for a property management company before, I was absolutely terrified that my house would end up in horrible condition. I chose Bella to manage my home and I am so glad that I did. Bart, Marissa and Sunny have been nothing short of amazing. Every time I sent them a message or an email, I received a prompt response, often within hours of being sent. My home was rented within days of being listed and the tenants were great. I did a walk through of my home after the tenants moved out and it was in GREAT condition. Towards the end of my management term with them, they continued to be extremely helpful to me and my realtor in regards to prepping my home for sale and made the management out-processing easy. I would definitely recommend Bella to anyone in the same position I found myself in a year ago. read more

If you are looking to lease a property OR hire a property management company to manage your home, I highly recommend Bella Real Estate. I've had great communication with Sunny over the past year. She always responds immediatley to every email. Also anytime I had a maintenance issue, they had someone out very quickly. All of the contractors have been professional & had any problem fixed quickly. read more

I have dealt with Bart for the past year and he is a constant professional. He has a drive and follow-through that is unmatched in his field. I could never imagine letting anyone else manage my property. read more

Really responsive management company. Sent Allen over to take care of a leak and repair the sheet rock. In and out in about an hour. Allen worked with me on my schedule and did a great job. read more

Karen Jones was my real estate agent back in 2011, she helped me find exactly what I was looking for in the Austin area. Karen is fun and exceedingly dedicated to her profession, she's just fabulous! Bella handled my property management for 7 years with absolutely no hiccups, and then Karen Jones was invaluable again when I decided to sell the home. I just can't recommend Karen Jones highly enough! She has vast understanding of the Austin area markets and knows the real estate ins and outs as well. She was excellent at understanding exactly what I was looking for in a home, and she totally met my desires. read more

Both Marissa and Bart were helpful during my time as a tenant. When there were issues they were quick and professional to respond. I appreciate a good management company, as I have experienced sub-par firms in the past. read more

My experience with Bella Real Estate has been phenomenal since the very start and their entire staff is amazing! My family and I moved here from about 200+ miles away, so trying to find a place and sign the lease paperwork could have been a nightmare, but Karen made it very easy and was very helpful. Since we moved in I've had nothing but good experience with them, maintenance calls are handled quickly and professionally and the office staff is friendly and efficient. But what made me get on here to review is what they did today. I made a mistake with my rent payment and not only did Bart help me fix it but he also inconvenienced himself and went out of his way so I didn't have to! These people are great and I will definitely continue to do business with them as long as I can! Thank you!!! read more

Miserable company. I guess they may be all right for owners, but terrible as a landlord. Bart routinely spoke to me as if he were my parent. He loses his cool and is seriously unprofessional. Marissa does absolutely nothing in the interest of the tenant. They do not fight for tenant satisfaction at all. They are all about squeezing every single dollar they can from the tenant. I guess an owner would like this, but that is why there is turnover in their properties, because tenants hate BS landlords. I went through an EXTENSIVE screening process, which I did not mind because I was under the impression that I was entering a top-notch professional relationship. Think again! I would rather sleep on the street than have any more dealings with this company. They are truly awful. The worst. read more

I'm an out-of-state property owner, and I have been using Bella Property Management for the past 10 years. Marissa is my property manager, and I could not be happier with her efficiency and professionalism. She has kept my property occupied with qualified and long - term tenants. Lease renewals are done in a timely manner. If you are looking for a PM in the Austin area, I highly recommend Bella Property Management and Marissa. read more

I agree with Anonymous P. If you are an owner of a property, they will not look our for your best interest, or even hold your tenants to their lease agreement. Better find someone else. read more

On point .... my husband got stationed on the east coast and we needed to rent our home out asap... being young home owners we didn't know the first thing about renting it so after a lot of research we choose bella and wow wow wow very attentive and answered all our questions!!! Being miles away it's nice knowing that our home is going to be taken care of.. and when I call I am always taken care of asap. If you are looking to rent your home choose bella !!! read more

I have been renting a house managed by Bella Real Estate for about 8 months now and they have been nothing but kind and helpful. I put my first maintenance request in today and it took all of 30 minutes for me to get a text from their maintenance guy asking if he could look at our sink that was leaking. An hour later he was here! Sink is fixed and while he was here he asked if there were any other things that needed fixing. He unclogged my drain, replaced our smoke detector with a brand new one because our other one was old and kept going off for the littlest things, and fixed a ceiling fan that was wobbly. Joe is a rockstar maintenance man and Bella Real Estate has been wonderful thus far. I have rented all over Austin and this is by far our best experience. read more

I worked with Karen Jones to find a rental house for myself and my family a few months ago. I was impressed by the professionalism of the agency in general and Karen is a great real estate agent. The fantastic service didn't stop at signing my lease; she was there to answer questions even after we had moved in. They were knowledgeable and personable. I would definitely recommend Bella Real Estate to anyone looking to rent, buy or sell! This local Austin business is a class act all the way! read more

This was my first experience renting out my house through a property management company. My house was put on the market and I had an excellent tenet put in an application within a day. Bart has a great reputation with agents and it shows with his ability to get your property leased. Like an earlier review stated, he is a real class act! read more

Bella has been an incredible property management company for us. Sunny and Bart have been incredibly responsive and prompt with getting things in order with our rental home. It really has been amazing. We weren't sure what to expect, being renters again, and not having done so since college days. But they have been incredible with responding and getting things taken care of at the speed of light, from getting the cleaners out here again, the pest control, and new carpets (the house smells great now!)!!!! It has made a world of difference to us, and made things so much more comfortable. It has made our transition with the move much smoother. Thank you for being so responsive and caring. read more

I contacted Bella while we were house hunting for the first time and they were extremely helpful and personable. Bart got back to me immediately and made sure that I was taken care of. Karen Jones helped us through the application process and she was fantastic! She answered any questions that I had thoroughly and I never had trouble reaching her. She would even take time out of her schedule to email me and call me if I was dealing with an issue. I would definitely recommend this company! read more

Jamie Rauch was my agent . She was very helpful and always available. I will definitely use them again for my leasing needs.

Me, my wife and my cousin rented a house for two years from this real estate company. The rent was fair. They did provide maintenance when it was needed in a decent time frame. We had a roof over our heads. Can't complain. The property managers didn't bother us too much. So fair, is fair. It wasn't a bad experience. However, I have to knock off a few stars and I'll explain why. They put in their contract you have to hire a professional cleaning crew when you intend to vacate. This may not be Bella Real Estates fault. But the company they most commonly used aren't very good. The place was not as clean as I would have liked when we moved in, but it wasn't a disaster. Also to be fair, after we moved out, the cleaners they hired, broke a toilet letting water out all over the floor creating damage. From what I understand, this is not something we are being held responsible for, so I will credit Bella Real Estate for their understanding. Once, again , this wasn't their fault, but the cleaning crews fault. So in short I'm taking off two stars,for not being more clear about the end of lease procedures, and I question their judgment on their choice of professional cleaners for their property. Other then That, not a terrible experience. I just feel their was room for some improvement. I feel this is a fair assessment of me and my wife experience with Bella. read more

All these positive posts regarding Bella are suspicious, since I've not had the same positive experience with Bart in any of my dealings with him. So much so, that I refuse to talk to him with regards to my properties because of his attitude toward owners. I've had Bella manage my real estate for a few years and have gone thru several tenants that were not of the highest quality, and several have trashed my newer home causing a high outlay of cash to re-rent the property. Marissa has been spectacular to deal with. However, Bart forgets who he works for (the property owners) and treats them with disrespect when confronted with any issues or concerns in need of attention. His lack of professionalism toward the owner is unacceptable and borders on insubordination. Bella appears to be only tenant-oriented, not owner-oriented, in that nothing gets charged back to the tenant unless pushed by the owner. This has happened on several occasions with utility bills and other small related expenses. They also have no problem giving back the deposit even when expenses well exceed the cost of making the property ready for the next tenant. I will give them credit for getting tenants into a property relatively quickly; however, the quality of tenants is questionable and a better screening process should be implemented to ensure prior 'bad tenants' are not placed into nicer properties. Their cost to 'manage' a property seems high because it's not entirely 'hands off' for the owner. I find myself constantly checking miscellaneous expenses that occur from time to time, so if you want hands off, it isn't going to happen -- unless you trust them implicitly to manage your money (which you shouldn't). They never do site visits of the home, even when requested. They have no problem spending the owner's money on petty expenses. I often find errors at the end of a tenant's term and waste hours reconciling with Bella. Their cost to re-lease a property is also high compared to other property manager's I've worked with. Why do I stay with them? Because Marissa has been so nice to work with. Being the biggest property management company in Austin doesn't make them the best, and Bart is certainly the reason I would choose to leave them entirely. His disregard for the owner's that pay his salary is unacceptable. read more

DO NOT go through Bella Real Estate unless you plan to have them make it difficult for you to get another home in the future. I rented a house from them for over 4 years. Never was late on rent, never complained, and was nothing but a great tenant. I was just in the works of getting another house and they ruined that for me by saying to another PM company they would not sign over another lease to me due to property damage. That is RIDICULOUS!!! I lived there for 4 years. It was not in the best shape when we moved in. In fact, it was in better shape when we moved out. It was nothing but wear and tear. My security deposit was $1,300. After 4 years on my itemized receipt it stated...carpet (well duh, I would hope they'd replace it after it not being replaced for 4 years), paint, and cleaning. The others were minor fixes no higher than $20. If there were damage to the property they would have charged me more than the security deposit. Being a god tenant did nothing good in return for me. All they care about is getting their money. It took more than 3 months for someone to come out and fix my fence. I'm sure the only reason they FINALLY came out was because I kept calling them. Sorry, but I have a dog and paid that deposit so if the fence is broken it needs to be fixed asap. Nope, not with this company. Good luck if you decide to use them. Just don't plan on using them as a reference, even if you are a great tenant. Because they will consider carpet and paint (even after years) property damage and I've learned unless you want to pay double a deposit, it's hard to get approved. Thank you Bella Real Estate for ruining something that meant so much to me. I was nothing but great to you guys. MONEY MONEY MONEY is all they care about! read more

has managed my property for nearly 1 year... got a great tenant in record time - 5 days... highly recommend Bart Sturzl as a property manager... read more