A joke. Our air conditioner has been out since May 25. They've sent three companies over. Major repairs. Claim that owner is the hold up. We looked up property on tax records and found the owner. We turned it over to our attorney. This place is a joke! read more

If you are considering doing business with this company, I strongly recommend reconsidering. The house we moved into was trashed, we documented everything, but didn't bother complaining too much. Big mistake! They are now retaining our entire deposit, and blaming the damages on us (even though we have documentation and pictures). Do not do business with tis company, and if you have to, make sure they fix everything before you move out, otherwise they will charge you for it. read more

Honestly just a horribly run, incompetent management company. I'm not usually one to write bad reviews, but wow. I'm sure they put on a good face for the property owners, but I'd run away if you'd like your property to be maintained and have any care put into it. I don't think they have any idea what they're doing. Their communication sucked, no one would have answers WHEN they answered the phone, slow to no responses to emails and maintenance requests were left open with no word about when or if they would be fixed. In the few short months that my complex was managed by Darwin they truly let it go. Overgrown grass, broken things around the complex, dirty laundry room. No regard for the property at all. Luckily the property owners smartened up and got a new management company and things at my complex are looking up!! If you're currently an owner with them, you should too. read more

This is by far THE worst property management I have ever seen. They truly do not care about their tenants, please do not rent from them. I have been renting for quite some time and have never seen something so mismanaged. We have paid our rent and utilities in a timely manner and our water was shut off with no notice. Their emergency line rarely answers when you have an actual emergency. When trying to get our water put back on they were unhelpful and because they force you to keep utilities in their name there's basically nothing you can do. Because their name is set up on the utilities bill you cannot directly fix the problem with your utilities company. So if you pay your utilities portion of your rent your SOL when DarwinHomes doesn't actually pay the bills on their end. Their tenants basically get stuck in the crossfire of their negligence. They also create all of their emails and phone calls to go through a system that doesn't allow you to actually contact someone until days have passed. Darwin homes property management is set up solely to make money for their investors and themselves, they do not care about their tenants. DO NOT RENT FROM THEM. read more

Darwin Homes is a scam. We never received what we paid for. The house had electrical fire hazards that could have killed us the whole time we were there. We lost almost half our income for the year from consistent power outages and the NINE vendors that showed up to quote the same job (we work from home). On top of it all, once we hired lawyers and decided to withhold rent until the home was habitable, they ghosted our lawyers for 3 months and filed for unlawful eviction. We are now broke, living in our car, AND we have an eviction on our record. Clearly, these tech bros have the money to throw at as many lawyers and judges they need to silence anyone who speaks out against them. They are so bad at keeping up with dates and communicating with each other that they wrote down the wrong day for court AND DIDN'T EVEN SHOW UP IN PERSON. They threw a random employee that had never been to our house or ever spoken to us on the phone for the trial. Being abused and neglected for half a year was maddening and horrible for our mental health, to begin with, but not being able to face our abusers in court has crossed a personal line that I can NEVER forgive. You better believe we will be showing up in Austin at their Hilton office to face them before the year is up. read more

See all

Their customer service sucks. They bought a property I was living in. They took over with 3 weeks left on my lease. After moving out I reached out to find out about my deposit. First I was told they had 30 days to complete their end of the move out process and then they would return and portion of my deposit. Now it has been over the 30 days and I emailed again. Now they are basically ghosting me. Beware ir you rent from there people. read more

terrible communication, false charges leading to an eviction notice even when I was trying to call email and submit support requests several times weekly to contest charges, finally 9 months later I finally got in contact with someone who reversed the charges... they have deleted their google reviews 2x in the last year, when their reviews get below 2 stars read more

This is the worst of the worst property manager that I've ever used. I'm an owner. When they tried to sell you the services, the hire someone, which I've later found out who didn't even work for the company to call you multiple times to get you on board. But when you sign up with their service, it's horrible. There is no live person that you can reach, and on one will ever return your calls or emails. I've got city citation that need them to take care of and for 3 weeks and many frustrating calls, no one responded. It's completely a nightmare. Stay away from this company. read more

I only have had very bad experiences with this company, since I moved in, a year ago, little details that I asked to get them fixed, they don't respond properly, my A/C stopped working this past summer and they took almost two weeks to get it fixed, is an issue considered an emergency, the house was so hot and I have a kid with health issues, I had to stay in a hotel with my kids and had to buy two window units and a portable A/C, while they never called or text to let me know how things where working, only apologize when I called or email asking about it, now I'm still waiting for a new fridge, since 12 days ago, once again, I'm the one asking and they don't give me a response about who is the vendor that's bringing the fridge, nobody calls or email until I do it then they respond, this is the the worst company I had to deal with. read more

Darwin Homes is full of lies and is the absolute epitome of evil when it comes to property management. Companies like this are the reason the housing crisis is escalating in the U.S. and why so many "middle class" people are now homeless. Our walkthrough was fine. The home looked nice and clean, with a few things that needed addressing before move-in. But when we moved into our place, there was: - No A/C (as in the unit was NOT THERE) - No hot water (water heater NOT THERE) - No refrigerator - Glass still in the yard, despite us having asked them to clean it up We were told ALL these things would be addressed before move-in along with an inspection (which never happened). But only after a few WEEKS, these issues were *gradually* taken care of. The stove wasn't working properly either for a while, so we couldn't even cook meals. And yet, the biggest problem - the MAIN one they tried to bury and refused to address - was the one that could kill us. Darwin violated Missouri laws throughout this lease and failed to make the home livable. Yet they were given a pass by local KCMO Judge Kyndra Stockdale, known for excessive evictions. There were several code violations in the haphazard electrical setup in the crawlspace. Exposed live wires are scattered everywhere, directly next to insulation. Plus, the home's grounding wires did not provide enough power & security to support the fridge, stove, and everything else (kitchen appliances and other power-intensive electronics are all on the same line). The lights would blink every day, the power went out often, and at times we smelled smoke from the haphazard wiring. We'd been telling Darwin about the fire hazards for months. It wasn't until we warned leadership that we'd be making the issue public did they FINALLY respond (inadequately and by trying to force us to sign an NDA to release OUR money - Missouri law states that a home that is not habitable is worth ZERO, so we were owed a FULL refund on EVERYTHING we'd paid). (Oh, and their response came AFTER Darwin leadership had Kimberly Dilks call and lie to us about ever having sent the electrician who performed the inspection revealing the code violations. They also claimed that there was no one at the third-party contractor's company by the electrician and his boss's names.) There is so much more to tell, but I'll make it quick: We had shoddy "mediation" (during which time they claimed the property was a "historic home" to justify the poor electric was "grandfathered in" - complete, embarrassing lie), court appearances, we even had a journalist report on it. We were dealing with serious mental health problems because of how deeply this was impacting our lives and well-being. We had to juggle Darwin's contractors FOR them (they kept giving our phone numbers to contractors without our consent). They called my boyfriend a few times, mad about not getting a certain job or not being paid appropriately. A sewage smell crept in every time we used the heater or A/C. The city cited them for habitability violations which we never addressed. They pretended to offer a hotel stay while they "fixed" the problem, but only on the condition that we continued the lease with them, which was entirely out of the question based on how we'd been treated thus far. And again, they wouldn't give us our refund unless we signed an ALARMINGLY manipulative NDA. In the end, Darwin got off the hook by being buddy-buddy with the most notorious eviction judge in the area. We paid the price. DO NOT rent from this company. Property owners/managers are attracted to areas like KCMO because of the complete lack of regulation. Keep yourself safe by avoiding Darwin Homes entirely. Please. If you've rented from them and been subjected to their abuse and neglect, contact me directly at blackflowerscience.co@gmail.com. We are gathering first-hand accounts from both tenants and property owners to report Darwin Homes to federal authorities, since state and city authorities will do nothing to protect those who simply want to live in a safe home. (I lived with Curtis W., who has also shared the photos in his review.) read more

See all

Worst property management company I've ever dealt with. Extremely unreliable. They take forever to get back to you. Unhelpful in every way possible. Doesn't want to do anything to fix their properties. Disgusting. read more

See all

absolutely horrible, they take for to respond their "Emergency Maintenance line" is a joke! I had a gas leak and it just never got repaired until I did it myself, I had my AC go out and I had to threaten to withhold rent because they were trying to take 2 weeks to get it done in the dead of summer with 100+ temps outsi and my wife is pregnant read more

Darwin Homes Austin, TX. Do not rent their properties. They do not prepare the home for your move in; plumbing backed-up from lack of use, grounds overgrown but you are responsible for keeping it to hoa standard and worst of all: They do not use licensed repair people. They send out a handyman for a plumber's job. And he will come back over and over because he doesn't know what he is doing. And even if the property overflows on a weekend, they wont send anyone out. Carpets ruined. The actual property owners have no idea this is happening. As long as they get a check, they think nothing is wrong. These property managers are simply letting the homes rot and decay. You guys are simply suckers getting taken for a ride. Your asset will be worthless. read more

I'm tired of being scammed for money and no one ever calls you back to explain. I paid every dime of what was on my account plus extra that wasn't explained or itemized on the 29th of august so that on the first of September I wouldn't have to deal with Darwin. The rent is prepaid. When I paid on the 29th of august, my account said I had a credit for the full amount of next months rent on the first. I go in to prepay October and it says I have a $14 balance, but it gets better, they have charged me $10 a day for everyday the $14 that I didn't owe was t paid so now it's well over $100 and they still haven't called me back. read more

I rented a house from Darwin home. I've had 4 different plumbers show up several different times to say the same thing Is wrong and not once was it sent to be fixed. I've had to miss work to be available for each visit. Trying to get the lowest price I'm sure but it's been almost a year living with a flooding basement every time I run water bc the pipe outside is damaged lots of back up sewage. Haven't been able to wash clothes due to the way the pipes were set up it throws water everywhere. Extremely low hot water in my shower only. The wiring in the kitchen is a mess and shorts and shuts off every time I dare use my microwave and stove at the same time. I've made so many requests for it to be fixed and nothing has been fixed. This is a joke. I should've listened when I read the bad reviews. And they have removed a phone number from their website so there's no way to reach anyone only by submitting a ticking that no one ever contacts you about. DO NOT RENT FROM THIS COMPANY! - stressed renter in Kansas City read more

Darwin Homes - Starting to flood - Property Management Near Me

See all

I recently went through a divorce and had to find a home to rent. I stumbled into a Darwin property in South Congress and was pleasantly surprised by how easy the application process was. Everything was done electronically, and once approved, I paid my deposit and first month's rent via echeck. Typically in the past, I've always had to do that by dropping off a paper application and check at the head office which was very inconvenient. Move in and payment was easy, and I just wanted to thank Darwin for making this move so easy despite getting through a very challenging set of issues in my personal life. read more

Easy move in process. They respond back to you fast through email and will call you if needed. Great service so far! Their homes are very nice as well! read more

Investors/Tenant should never come to this place, at least avoid the guy "Paul". 1. "Paul" represented the tenants in a dishonest way. Our tenant submitted the application with 1 year lease term, but he secretly changed it to 1.5 years in the lease. He signed the contract as "Landlord", without letting us know. And then presented us with the signed contract saying it's a legally binding contract already. I'm planning to file a complaint of Paul to both his company and HUD as a result of this, as this is a serious misrepresentation issue. 2. "Paul" is unprofessional and incompetent. He was quick to respond at first, but when we asked him to update the property profile to allow more viewers as the traffic was slow, he refused to make any change. I was forced to open my own Zillow account and created a listing with correct information, and it ended up to have insourced 90% of the applicants we got. Overall, I'm less angry than surprised to see this guy still have a job at this industry as the fundamental thing being PM is being honest and professional. This review is only published in the hope that the company can rectify this kind of wrong doings going forward. read more

This must be a going trend as I already contacted Channel 5 action team . These company have found the best way possible to not return hard working ppl their deposit . They rushed and used unlawfully practices to get you to move out your home -i,e, cleanings and inspector coming by daily as intimidation to rush your move, as if moving isnt stressful enough. Even as you advised them the day your planning to move .Darwin waited past the 30 days promise of return of security deposit and still have not returned my deposit. Rochelle Lanford property manager, never returned calls , she very unprofessional and rude and not informed how to do her job properly .Darwins ( a company that took over my lease) - came up with a. long list of ways not to return my deposit, their claims was small paint and regular maintenance to turn-key a home they charged out landish fees for cleaning a property that was suppose to be professionally cleaned as someone new enters a new home. They also cut trees, and made me responsible for items that the previous company left on their own property -stating it was trash and I had to pay for it removal . I wish I could recommend one star. At all Cost STAY AWAY FROM DARWIN HOMES/ROCHELLE LANKFORD as they are liars/ thieves and use all type of trickery to extort money from you .. All others please contact me as I am exploring options on how to sue them for these type behaviors .. read more

I rented a home from a company that was bought out by Darwin Homes midway through our Leasing term. Upon the termination of our lease at the end of the Leasing term Darwin Homes Charged us nearly $900 most of which pertained to items that are Subjective to the inspector's (or homeowner's) opinion. The subjective charges were for pet odor, and paint touch-ups that were according to the company more than "Normal Wear and Tear." We had a professional Maid Service and Carpet Cleaning Company come out to clean the home and to my and others noses smelled no pet odor after such services. In, regards to the paint touch-ups the company could not provide me with any documentation or tell me what their definition of "normal wear and tear" was nor was it defined clearly in our lease. Additionally, the company tried to charge us for items that were already installed at/on the property when we moved in. Luckily I had pictures saved from when we had moved into the house 2 years previously and was able to dispute these things. Lastly, when I tried to contact the company to discuss the charges, they refused to call me to talk about it and only responded to a few of my emails. The company eventually stopped responding to my emails and, given that we were told it would go to collections if not paid within 30 days it would be sent to collections, we were forced to pay their charges before we were settle the entire dispute. IF ZERO STARS WAS ALLOWED THATS WHAT THEY WOULD GET! read more

If I could give this company -stars, I would. Day1(June15th)- A man named Paul, "The realtor". Upon moving in our belongings we were greeted with our first red flag . The house was cluttered with the previous tenants belongings, oh yes, INCLUDING grocery items... Paul was the gentleman who said " I did a thorough walkthrough , everything is ready for you guys" Guys as in my spouse and a 1.5 Yr old. The carpets were still dirty, the dust was accumulated, there was pet dandruff and throw up, nails and screws in the backyard, the shower was leaking, and finally the yard was littered with tree debris. Week 1- I talk with "Paul" and he notifies me that if I have any concerns that I need to be directed to the "Darwin homes portal" and put a maintenance request in . So... the man who did the walk through for this company , not only lied about making sure everything was up to par , he disregarded any concerns I had post receiving his cut I'm sure. The carpets were finally steam cleaned THREE weeks into living in this house managed by , DARWIN HOMES. The groceries the tenants left were thrown away by my spouse, the belongings that had were to be sold by me on Craigslist... all on my time. Week2- The shower is still leaking and the guest toilet doesn't produced enough pressure to flush human waste , number 2.... Waiting, waiting, waiting... Knock on the door. Who is it ? The landscaping company ! At 7 PM! "We're here to clean up some leaves"? No phone call, no text , no email, not even a call. They also didn't prepare them selfs for how big the job is actually and proceeded to leave for home and come back Saturday morning to finish. "Ok sure "! Never showed up... A man named "Carlos" said they will for sure be there Monday morning... okay.. never showed up. Oh , and he ceased to answering my phone calls! I don't care anymore just fix the damn toilet... about three days later.. 1 week after a request for a broke time toilet the, the plumbers come ... again no phone call, no text, no email , nothing. They tell me I need a new toilet and that it's nothing they can fix.. Oh wait ! Never mind, that cost too much money , so they changed the mechanics inside the toilet and now "it should be much better". False, I still have to flush twice and I'm still paying for a house with 2.5 bath? Cool. Week3- Shower still leaks, toilet still doesn't have enough pressure, leaves are littered in my yard, nails in the backyard. No one from Darwin homes has called me... once . Ive called them I believe 24 times. Actually the most helpful person I've talked to was the lady who owns the carpet steaming company. Just a vendor of theirs.... It's about to get good! Week4(OF LIVING HERE)- Actually, it's 3 weeks and 5 days... AC goes out.. its 80 degrees in the home and the ceiling is leaking water. I call, I call, I email , I call , I text... Finally... I talk to a maintenance manager, Christy. I voice my concerns ... about EVERYTHING... notices I'm distraught and manages to keep my cool and tell me she can help. It's been two day's without AC , Christy said she would call me back in 20 minutes ONE HOUR AGO. I can't afford to be fixing someone else's AC. Fortunately, I was able to vacate my family in a friends house so that my daughter doesn't melt. This is the worst company I've ever, ever , ever, ever been involved with and I have no idea how these guys have been able to stay in business. If you're a landlord , BE CAREFUL, your AC is currently leaking through YOUR ceiling and Darwin Homes has a finger up there @$$. If you're renting and Darwin homes is taking care of the management of the home , BE CAREFUL, all they care about is the pay check and NEXT. read more

Just run! Hired them for my rental Houston. They are not legit! Closed account with them in February itself with all cleared and in August they send me multiple fraudulent bills. Worst company to hire! They were never able to put in a tenant and after ditching them, I found one myself in a week! Totally timewaste and unethical company Update: Guess what I figured out? They leak your contact information to vendors!! I got a call from vendor, telling me Darwin shared my information with him and i owe him money. He was equally pissed off with them and said Darwin owe him about $15k!! This is how Darwin operates. Totally unethical! read more

I managed multiple properties with Darwin homes for a period of 2 years and it has been a absolute nightmare. I can relate to some horror stories told by other tenants on this review page. Some of the problems I encountered are: 1. Very long turnover time where the home is vacant for 2+ weeks for simple fixes like replacing a few blinds/cleaning/rekeying, only to have necessities broken at the end of the process, such as broken AC/garbage disposal, missing vanity cover plates, dirty rooms with food smudges. 2. Long time to respond to tenants questions caused them to look for other rentals instead - even longer vacancy - of course they do not care since it's not their money. 3. From my tenant: we had an obvious plumbing leak. It took Darwin 8 days to get an approved irrigation contractor out. Darwin approved minor repairs to 2-3 sprinkler heads, but the real issue was at the central pump located in the center of the front yard, apparently it had cracked the previous freeze and finally gave way. We used over 40000 gallons in that billing period. Darwin did not authorize the pump repair, instead telling the tech to shut the valve off. This "turning off" of the sprinkler system effectively prevented us from turning the sprinkler system on. 4. From my tenants: the toilet in the master bath wasn't flushing properly. After 4 cancelled plumbing appointments, a guy in a truck arrived to switch out the toilet. He replaced the elongated Koehler high-rise toilet with a standard toilet that does not compare. He took the Koehler. When we talked on the phone later my tenant told me all the toilet required would have been a simple kit replacement and he could have done it himself. 5. The bathroom repair above was obviously not done correctly, and it broke again not only once but twice, causing water leaks and additional repairs, even after I terminated my relationship with Darwin. These guys just don't know how to fix things. They should not be in this business 6. after a lease renewal, they started to charge double management fee every month - after three months of telling them to fix it, I had to reclaim management to stop the bleeding. 7. after management transfer, they refused to give back the tenant's deposit and after multiple futile complaints to the property manager, I had to file complaint on BBB. 8. I had a vacant home inspection done by their "field agent" in 2021 summer, and by coincidence, I had a tree contractor there as well, and my tree contractor told me the field agent left all lights on, AC on full blast and faucet in restroom on. If he hadn't been there my utility bill would have been thousands of dollars. 9. Errors with handling utilities transfer further delayed the turnover process by one week. 10. Home was listed as an apartment and almost got no views because people are searching for houses. I had to contact zillow myself to get the listing corrected. I am documenting my experiences here so hopefully you, as a potential renter/manager, can avoid my pains. read more

Let me begin by saying this: If I could give Zero Stars, I would. I was approached halfway through August (after renewing our lease in March for another year) by an individual who handed me a "Cash for Keys" offer on Darwin Homes letterhead, while standing in front of my residence. He stated that he was a courier and that my residence had been sold, but that they (Darwin Homes) were not even sure if the house was occupied. He then asked me for a copy of my lease and to confirm private info, which I refused to do until I could confirm this was not a scam. The first thing I did was contact my landlord who confirmed that the house was in fact sold, and that the new owner was to contact me with more information. I then attempted several times to contact Darwin Homes via the email address and contact number provided on the document I was given. I started the housing search as the cash for keys offer expired at the end of August. I did not want to deal with Darwin Homes after the reviews I had seen and after looking over their website. I was finally contacted via phone about the cash for keys and I was sent over documents to sign. During this process, I was also alerted that Darwin Homes never received any documentation on my residence and was relying solely on the residents to provide documentation to them, but that they were unable to provide any details on the situation at hand, per the agreement made during the purchase. I requested a callback number or a return email and was given nothing more than their automated phone system (which will run you in circles and direct you to their online portal) or their generic e-mail address with no way to contact a representative directly. After finding a house, packing, and moving out of my 4bdr/2bth Rental (in 2 weeks) and providing proof of move-out, it took almost 3 weeks and several calls and e-mails (with no response) to get my "cash" via Direct Deposit. It also took almost 2 full months to get my deposit back because there was no way to communicate with anyone at Darwin Homes about a specific situation. Had I not hounded them about my deposit and found the error in the paperwork myself, I doubt I would have ever received my deposit. Be Warned: If you do not fit perfectly into the box in which Darwin Homes wants to put you, then be prepared to get treated like a 2nd class citizen. Hands-down, the worst experience I have ever had with a management company. read more

Let's just say it has been a hell of a ride with this company. To start off, our move in date kept getting pushed back but yet they didn't push back the end date of the lease. Upon moving in, we were told we would have a fridge. That didn't happen. They didn't even know the fridge wasn't there. Hmm. Okay, we were told it would get delivered by Home Depot on a specific day. That day would come, no fridge. The employees at Darwin didnt even know what was going on until Zach stepped in. So thank you for that but being out of a fridge for 3 weeks and having to go out and buy your own mini to live on is ridiculous. Didn't even give us anything for our troubles like they said they would. But anyways, the real reason I am writing this review is, fast forward a little less than a year and it's move out time.... We moved everything out and were just so tired that we hired a cleaning service to do a "move out" cleaning. We paid $355 and the house looked amazing! But Darwin is still charging us $140 for cleaning the carpets ( which we did with a carpet cleaning machine ) and also $155 for general cleaning. I'm sorry, what exactly had to be cleaned? We emailed and asked and all they could say was that is what the price was from their cleaners. I'm guessing they didn't even take the time to go look at the house to see it had already been thoroughly cleaned. Of course your " cleaners" are going to say they had to clean something because they want to get paid for going out there. They also need to have a training with their employees on how to properly send an email. Good luck if you have to deal with passive aggressive Jessa. So fair warning to future customers. Don't bother doing the right and nice thing and hire cleaners. They will charge you for it anyways. read more

Very disappointing. We originally signed a lease under a different management company named Berkshire, but 3 months into our lease, the transferred our account to Darwin. 1 - when we moved in, the place was filthy and damaged. So naturally we took video and very detailed reports on the move in sheet provided. Not to mention, they added "late fees" during a pandemic. Which is illegal - and we currently are investigating. 2 - when we moved out, our contract stated we would receive our deposit back WITHIN 30 days of our leave. To make it simple, we put a $3,300 security deposit down. Outrageous, but we need a place to stay. They did not process our deposit in the time frame AND they didn't have the proper documentation (they didn't realize how much our security deposit was). They are charging us $900 for PAINT (after 1 year of living there when the condition on the form AND video was clearly not good) $400 for Carpet (carpet was heavily stained, damaged and coming up) and other small miscellaneous "repairs". The representative Jessa is trying to say we only will receive $300 back. Which isn't even the correct math. Their staff can't even get their documentation correct. This has been a headache. But we hope that others can please reach out to us, as this has probably happened to others and file a group complaint against the lack of professionalism and unjustifiable charges. I invite anyone with similar concerns to please email me directly at Chrismercedes62@gmail.com to bring this company to justice. Bless you all during this pandemic. read more

I have only lived here a month and has had nothing but issues. I have put in orders, I have emailed so many people, I have reached out to my property manager, made calls and NOTHING HAS BEEN DONE NOTHING HAS BEEN FIXED!! I think it is odd that you have a call center outsourced from America. They don't do anything, they don't send the correct people out, they cancel my work orders and now the property is becoming dangerous because of sewer backup and not to mention the soft floors and black mold. A part of the house really isn't useable. From what each maintenance man has told me Darwin does not have a good reputation in KY. You guys are known as a ghost company that doesn't pay on work orders and people are scared to work with you. Regardless of who lives here, the issues will still need to be fixed. The people hired to work on these homes should be ashamed for the work that they are doing. Walk-through should ld be helpful to have a real person here to do walk throughs and inspect the properties. Maintenance has either been sending people who are not qualified to do the job or the work order is not getting approved to fix the problem. I just would like someone to come to fix all the issues so I can live happy in my what should be my new home. read more

I just bought a brand new home in Hutto, and hired Darwin to lease it out. I wasn't sure if I needed management, too, since it's brand new, but based on how the leasing went, I'm definitely going to give them the business. Paul was great to work with - easy to get a a hold of even during evenings/weekends. He found a great family to rent to, and they signed a 3 year lease! Paul was able to get them to agree to a rent increase in the middle of the term, too. This is my first investment property, and it's so nice to have some peace of mind about steady cash flow for several years, and having someone with boots on the ground that I can trust to get the job done. read more

Very poor communication. I hired Darwin homes to manage my property in Houston area and for the most part I ended up doing their job. It is very unacceptable you pay a fee for property management to manage your Property but in the end you end up doing the work which defeats the purpose. I always have to be the first to reach out. Trying to get a hold of someone is ridiculous. You email them, you don't get a response back days later. Reviews for me is very important because you rely on those people's experience in order for you to make the right decision. read more

I'm moving to Austin for a new job (woof woof!) and needed to rent a place without seeing it in person. I found a house in Round Rock on Zillow that looked cool and the property manager put me in touch with a great leasing agent to help handle the whole thing remotely. Michelle was awesome - FaceTime'd me from the house and answered all my questions. Darwin had the key at the house waiting when we arrived after a 2 day slog in a UHaul. read more

This company just finished totally screwing over my roommate and I. We had signed a lease, paid our $4k deposit and gave notice at our current place. Then all of a sudden they the next day tell us the owner changed their mind and is selling the unit, so our lease is terminated. The manager Ken apologized and told us to try and have our banks stop payment which had already gone through, so Darwin will refund us the money within 7-12 days. We have less than a month to find a place and will be out our deposit for that time. Ken said he would "dedicate" his time to help us find a new place but has now gone radio silent and not responded to the last 4 emails in 2 days. Please please have some reach out to me if any upper management is reading this. I now have an attorney looking into this and will see if there's anything we can do for them leaving us high and dry waiting on our deposit, which was suppose to secure the property, to be refund. read more

I hired Darwin largely based on their $99 flat rate. I can't say that I've ever fallen in love with a management firm, so I looked for one of the better priced options given that none of them are perfect. They've done a pretty good job - not perfect, but better than others I've worked with. Rent rolls in on time and their statements are easy to read and they share invoices without being asked. Getting someone on the phone can be a real challenge, but they've been pretty good about getting back to me on email. read more

My father a disabled veteran recently applied for a rental property,with this company for immediate move in. We were never able to get a reply from anyone. We recently received an email about a week later stating that the fee was processed for the application but heard nothing else. Per the website the property was no no longer available as of March 6th but the fee was processed on the 11th of March. We have sent emails no one has responded. This is a total scam. I do work in the real estate industry and will be making sure that the home owners in the DFW area are aware of this company's practices. NOT A GOOD EXPERIENCE. I DON'T RECOMMEND THIS COMPANY read more

Our AC has been broken for over a week. It is over 100 degrees outside. I've called the emergency maintenance line at least 7 times in the past 48 hours and cannot get a response back. This happened to us in the winter when it was less than 30 in our home. DO NOT EVER RENT A PROPERTY FROM THEM OR HAVE THEM MANAGE YOUR HOME. We love our home and location but will be moving since we cannot rely on Darwin homes to properly respond to emergency maintenance requests. I am beyond disappointed and disgusted with this company believing it is okay. One of our pets died in our house due to the lack of air conditioning. read more

While looking into various property management companies, I found Darwin Homes. I ultimately ended up deciding it wasn't the right time to move out of my home to allow for renters, but I was impressed with Darwins platform and forward thinking when it came to property management services. I'm looking forward to moving and getting the Darwin team to take over! read more

This Darwin Homes Property Management is a scammer in Texas. They put many nice-looking pictures of the rental home on their website. To apply all adults in the home/everyone has to pay a $55 fee for a credit check. A three bed-rooms house often has 3-5 adult names on the application which can be from $165-$275 per application. Many renters with solid credit 700-800 rush to fill out the application to find out after the form is submitted that the homeowner is already accepted/pending another applicant. For every single home listed Darwin profited a minimum of $1600 to $2750 credit check fee without verifying renter credit worth. When asked for a copy of the credit record, we were told Darwin doesn't have to check and provide the credit report since the home is already rented. They never had to run a credit report because every adult name on the application has to submit 3 bank statements, last year's income tax return, a previous lease record from the previous landlord + $55 per person. IT'S A GOOD BUSINESS IN TEXAS. DON'T FALL FOR DARWIN HOMES PROPERTY MANAGEMENTS SCAMS! read more

This company is the owner nightmare. If you are the property owner, never considering this PM. It will take them 2 month for the turnover, so far my property is still not cleaned and made ready. You will lose your money for the long vacancy. And they are full of lies, they never update the listing status, they never return your call even promised beforehand. You have to chase down for each single request. read more

Very poor customer service -- Darwin Homes took over management during the last month of my residence at a duplex in South Austin, so my experience with them was brief. That said, it took almost 8 weeks for me to get my security deposit refund. I left the place in excellent condition and it was relisted and rented to a new tenant before I even got my deposit back. Communication was difficult and I never felt that there was any concern or urgency on their part to resolve the issue. read more

Most dysfunctional property management company on the planet! We signed our lease with Renters Warehouse & the day before move-in we found out that the house will be managed by Darwin instead. It has been a complete desaster from day one & their assistant manager Annie is completely incompetent but she fits right in! They didn't even have us as tenants in their system & two out of three HVAC systems stopped working the day we moved in. It took numerous calls to get a work order submitted - a month later one unit still doesn't work properly but radio silence from Darwin. Then their system would show that we owed September's rent even though I emailed the payment ledger multiple times - it took over 2 weeks for them to finally update it. A week ago our power company calls us & informs us that Darwin has taken power out of our name & put in theirs. I have called multiple times & emailed Annie but no response as to why this happened. Today she emails me & asks if we have put the utilities in our name yet? What a complete joke!! I have went to the extend & emailed the CEO and various other Ops members but zero response or accountability! read more

Absolutely terrible management company. Let us move in while there was visible mold on the wall and two bedrooms carpets were wet. They then never admitted to knowing the carpets were wet, blatantly ignored us when we kept saying the carpets are wet why did you let us move in, completely ignored multiple emails when we had maintenance issues with the air conditioner causing it to be out for a MONTH during summer. Let AC leak so badly without replying to our maintenance requests that it causes major water damage to the property and the owners had to figure out the vendors themselves. Absolutely terrible, rude, and straight out lying to residents because they don't want to get sued. read more