Leftover materials, bent gutters, poor quality cutting job on the corners, broken trim. All of which I'm actually not that bothered by. The reason for the low rating is the abysmal customer service. At this point I have spent SEVEN MONTHS trying to get the repairs done. Repairs for damages done during installation. I don't mind that some leftover nails caused a flat tire. I don't mind that a bit of a tile sticks out over the gutter on a corner. I don't mind that they left trash on my roof and yard. What I do mind is getting zero response after dozens of calls and emails with multiple departments to fix what they broke. They pump up their warranty service as a massive selling point, but soon as they have your $$$, they're about as helpful as a kick in the nuts. I am seriously considering small claims court to get compensation for my time and what is turning into water damage after half a year of getting ghosted. UPDATE: three months since I was promised repairs. I'll give you zero guesses about whether or not the repairs have been done. They haven't. I've been run around for another three months, and for three more months the damage worsens. I have given them a hard deadline of November 1st of this year, 2022, before I take legal action. In addition I will be having the roof inspected by a third party because the quality of the workmanship has come into question. Will update in November one way or the other. Additional photos of the skylight to highlight other potential issues: not only was it reinstalled at an angle, but it is now consistently fogged up. This never used to happen. You can see that the nails there are all exposed as well, allowing rust. Update: 10 days to go. Repairs were once again promised, in writing, and once again there was no delivery on those promises. I have gone as far as offering them a middle ground: I'll get three quotes from different contractors for the repairs, then we can average those three and Harley Exteriors can cut me a check. It is beyond infuriating that I have had to spend this much time rectifying this. Also, I am STILL waiting on the warranty information for my roof. UDATE: I had another roofer come out today and inspect the roof. They found leakage, evidence of new water damage, improper installation, improper materials, flashing half-installed, nails sticking through the wood and leaking into the attic. I need the entire roof needs to be replaced. Let me add, they told me during their sales pitch that the roof would add value to the home. It did not; my real estate agent has told me so. This is directly in line with their previous offenses of making claims about the quality/benefits of their products that are simply not true. Blatant fraud from a company that has a history of blatant fraud. https://www.atg.wa.gov/news/news-releases/attorney-general-orders-window-sellers-be-transparent-their-marketing UPDATE: I am waiting on a call/email/text from Harley Exteriors to honor the terms of the contract that both parties signed and replace my roof and repair all associated damage. I am waiting until this Friday for them to make this right. If they do, it will be reflected in this post. Same goes for if they don't. Final update coming November 1st, 2022. FINAL UPDATE: It's November 1st, 2022, and, as I'm sure you've guessed by now, Harley Exteriors has made no attempt to adhere to the terms of the contract. Not a single call, email, or text. You may see the "owner's response" below, but allow me to assure you that it is, as everything with this predatory cancer of a company, smoke and mirrors. Ron never showed up for his appointment months ago now, and the repairs remain unfixed, though I do have the promises for them in clear writing. They are willing to go to court because they know it'll cost you more than you can afford, and even if you win, they won't pay. They know they can take advantage of you with close to no recourse. Do not be a victim. Avoid this company like a horde of rats. (My apologies to rats everywhere for the comparison.) read more

See all

made an appointment for estimate to replace 9 windows and a sliding glass door. they didn't text, call, write and worst of all they didn't even show up. disrespectful and a waste of our time. read more

Starting with the Sales process, he took his time with us and it was not over pressured. It was very informative. He told us what to expect and timelines. Different teams were involved and communicated very well. The team that came out and installed the windows were courteous, clean, professional and good guys. Got the job done right on schedule! This was a five star experience! read more

WE had our windows replaced with Harley Exteriors. The process to get started was easy and professional. We did not know what to expect on replacement day. The windows went in smoothly. We are in a 9171 trailer so anticipated windows not fitting or some other issue. Again, it was smooth and done quickly, windows fit wonderfully and we already see a difference in this bit of heat we have had, our house is cooler! read more

Leftover materials, bent gutters, poor quality cutting job on the corners, broken trim. All of which I'm actually not that bothered by. The reason for the low rating is the abysmal customer service. At this point I have spent SEVEN MONTHS trying to get the repairs done. Repairs for damages done during installation. I don't mind that some leftover nails caused a flat tire. I don't mind that a bit of a tile sticks out over the gutter on a corner. I don't mind that they left trash on my roof and yard. What I do mind is having to do all the legwork for repairs that I HAVE ALREADY PAID FOR. They pump up their warranty service as a massive selling point, but soon as they have your $$$, they're about as helpful as a kick in the nuts. I am seriously considering small claims court to get compensation for my time and what is turning into water damage after half a year of getting ghosted. read more

See all

They had a booth at the hockey game and I've been thinking about new gutters. They said they could do an estimate for gutters and windows. The day before they call to confirm and tell me they can give me window estimates but probably not gutter estimates (that's what I wanted from the start). They started getting really pushy about needing my husband to be here for the estimate as well. I told them he would be at work and they can do the estimate with me or not at all. They canceled the appointment. I've done several estimates for our house before and never been told I needed my husband present in order to get a quote. Not really a big loss since they won't even do a quote for the gutters like we wanted. ​ read more

Don't use for any reason. Total misrepresentation from the start. Buyer beware. Poor communication once the order is placed.

Working with Ryan, Kristi, and everyone at Harley Exteriors made window replacement easy. It took a bit of time due to all of the supply chain shortages and some custom elements we had on our windows but nothing I didn't expect. Once the team was out the gentlemen were very nice and worked efficiently. It feels nice to have windows that actually open (the 90 year old windows were either completely or mostly stuck), look good, and will do a lot to help regulate temperature in the winter and summer! read more

They did a great job of explaining their product to us. They were a day late with the delivery, but let us know in plenty of time. the installers were real professionals. Overall a great experience. read more

I have been working with Harley Exteriors since February. I have paid in full, my first mistake!! they have failed to contact me and when I get someone on the phone it is a run around with nothing ever accomplished. They installed the wrong widow. put a bathroom window in what was clearly a bedroom. finally brought out the correct window and the installer broke the window putting it in. more than a month later I have still got a broken window and no response to my calls or emails. Buyer Beware. PS. I am a 70 year old widow!!! read more

Posting on behalf of my parents: We used Angie's list to look for a company to replace our windows and decided to call up Harley Exteriors. We met with a man named Andy who gave a very convincing sales pitch. Since we didn't find anything questionable about them, we went ahead and signed the contract with a prodated check ready for deposit a couple weeks later. A few days after signing, we wanted to submit a proposal on the payment plan, which is to give them half up front and the last half after the work is done. After quite a few attempts at calling and emailing, they did not respond back to either contact method. Only a couple days after our initial contact, Harley apparently deposited the full check payment without a word. We only found out a few days after the check was deposited when we happened to check our bank account balance. We still had not heard from them at this point and were furious that they deposited the check when it was confirmed it was prodated. They finally called us back and we demanded to speak with their finance department which we ended up driving directly to their office. It was ABSOLUTELY UNACCEPTABLE the way they handled this situation. They called it a small mistake on their end and they clearly had no communication within their team. We requested that they cancel the contract and to return the check that they carelessly handled. This was the worst service we've ever received and it truly felt like a scam. So unprofessional. In the end, we received our check back in full. However we will never recommend Harley to anyone. They clearly do not care about communication or customer service. read more

I recently had a number of my Windows installed by Harley windows and must say I am very very please with the workmanship, quality of windows, customer service , price, and installers professionalism when installing at my home. I had over 5 quotes from different companies and Harley sold me on their product , even though not the cheapest quote I had they were the most favorable by my wife and I and to date we are very please we went with Harley windows. Thank you Harley Windows . read more

So when I initially called it was for our rental and we were going through some issues with tenants and decided it wasn't the right time. So what they uh did was go around me and target my father and I specifically said it is me who deals with the contractors and outreach for he doesn't get technology. They kept calling and calling him... I told him when I was on a call with them to not contact him for he's elderly. They did anyways and locked an appointment. Then when they finally got them to sign and pay they said in the appointment they'd have the measuring of the windows within a week. Took a month and even longer to set the appointment for the actually installation. Then everytime we've called they've had terrible customer service like it's a burden for them to answer our questions and inquiries of when things were gonna happen. I hate Harley exteriors with a passion read more

We're first time home owners and know next to nothing about windows. Chris Limbrick spent 3 hours with us walking through the in & out of our current window conditions and educated us thoroughly on what makes a good window. Very knowledge, energetic, and empathic - thank you Chris! We are just not ready to move forward at our current development stage - but excited to reach out to him once we're ready. -Dustin & Ria read more

Great experience from start to finish. Install team was courteous and 100% professional. Windows look amazing! Thanks

I stopped by the Harley Exteriors booth at the Home and Garden Show. There were lots of window people at the show. The Harley rep called me soon after the show and I welcomed him to visit my home and look at my 70 year old windows. He was very knowledgeable. He demonstrated how excellent the windows were. Soon after our meeting a very nice craftsman came over and measured each window carefully and asked questions to be sure I would get what I expected. The windows were built and the team came over and spent the day replacing my old windows and putting in the beautiful new wonderful windows. The team worked hard all day. The team of workers was friendly but focused on getting the job done. They were helpful. I highly recommend this group if you want quality windows.***** read more

The installers were on time and very efficient. They put down drop cloths and kept our home clean while they were working and cleaned up before they left. We are very happy with our new windows. Will recommend Harley to anyone needing windows. read more

After getting multiple quotes, Harley Exteriors had competitive pricing, a quality product, a great warranty and gained our confidence in completing our unique and challenging aluminum window replacement project. Elio Hernandez was a delight to have over. He adapted to our needs while presenting and we felt educated about our options. We replaced all of our windows. Many had failed seals, appeared foggy and had water damage, esp. the skywall window. Hector and his crew constructed a 4 story scaffolding. Most other companies said they couldn't do the project because of the uneven ground and immediate slope in the back of the house. The installation crew capped the skywall with a new roof, resulting in a new window wall that is consistent with the rest of the house structure. The crew manager was great at adapting to our requests throughout the project. We also had a 95x36 stained glass that they were able to carefully take down and place back after installing the new window in front of it. Even though the project took much longer to complete than originally planned, overall we would recommend Harley. read more

See all

These are some of the most professional people. They covered all my belongings to make sure nothing would get damaged or dirty.

We did not hire them and never would! The sales rep, JR was very friendly, just like a used car salesman is friendly. He showed us a PowerPoint slideshow that bragged about their company and what a great job they do. He pushed hard to install a brand of windows that are probably okay, but completely dissed similar brands like Milgard. He showed us "samples" of some flimsy window frames what he said were Milgard windows, but if you look at Milgard's website, you can see that their window frames are much better designed. He said their bid was good for a month, but the official bid was for literally twice what Home Depot bid. JR then walked down the price just like a used car salesman. He gave me the "limited time" special that had just expired, but could still slip us in if we signed right now. He even called his "manager" and got approval to reduce the bid below their absolute minimum if I signed right now. Eventually, the bid came down to only 25% more than Home Depot. But the price would go up if he walked out the door. He did not want me to do any research like read Yelp reviews. DON'T PUT UP WITH THIS NONSENSE. ONLY DEAL WITH COMPANIES THAT WILL LET YOU DO YOUR HOMEWORK read more

Stay away from Harley Exteriors. Don't even consider them for an estimate. Pressure sales scammers! High price bid augmented by a ridiculous on the spot discount. You need to commit today or the deal is off the table. No time to even think about it. Were talking about ten's of thousand of dollars. Who does this? What kind of a moron of a president, threatens his sales people dismissal if they give a potential customer time to review the bid? They even didn't honor the pay no sales tax offer posted on the front page of their website. Please, for consumers who have suffered similar experiences, I urge you to file a complaint with the BBB. We need to stop companies like this. read more

I had all of my windows and sliding door replaced last summer. I just received a notice from my heating company that my usage has gone down 20% from last year at this time. The installers were friendly, efficient and cleaned up after themselves. I'm very happy I chose Harley Exteriors to fix my windows. read more

We had several windows and a sliding glass door replaced by Harley Exteriors this fall. The entire experience was great, from the salesman who visited us, the installers that measured and installed, the people that I spoke with on the phone, to the windows themselves. All aspects were excellent! read more

We had our roof replaced by Harley Exteriors recently. We used architectural shingles made by CertainTeed. Pros: Job is very well done. House looks great with new roof. The crew was professional. We had awnings on our roof and they were able to work around it perfectly, which is quite awesome as originally we thought we had to take it off and then hire someone put it back. Cons: They aren't cheap, actually their price are more on the higher end... but they do more than just tearing down and putting on new roof, and the shingles we chose weren't cheap either. Their sales are definitely on pushy end, as many of the reviewers pointed out. So don't expect them to just come to your home, look around and give you a quote, like other contractor do. Do your homework before meet their sales that is what we suggest. In summary we are quite happy with our new roof. We don't foresee needing anything major for our roof in the coming decades. read more

Harley Exteriors - Windows Installation Near Me - Bothell, Washington

Sales person was very knowledgeable and was able to answer all my questions. When the installers came to install my four windows, they were very careful to not damage any of my flooring or track in any mud or things from the outside. They were very efficient and the job was done in one day. It was remarkable. I am very pleased with the outcome. read more

We had windows and doors replaced by Harley Exteriors. Our original install date was 8/3/21. Two of the windows came incorrect and had to be replaced along with changes on the front door. The next install date was 11/6/21 and workers did not bring the trim for one of the front windows, and caulking was not finished around the exterior of the front door. One of the workers stated they would be back within a week or two and finish these items. No return or notification for these issues. In 2/2022 I contacted the business to inquire when this would be completed and the project manager was not available. Despite talking with her boss and arranging yet another appointment, the worker did not show up on time and came without the items to complete the task. I had requested that he reschedule the appointment and followed up with the office both on the phone and email and requested that a new appointment was scheduled. This has not been completed nor the tasks which were paid in full. Very unprofessional service and they do not complete tasks as expected in a timely manner. The product is nice but I would not do service with this company again. read more

High pressure sales. We ended up canceling our contract after reading reviews here (within 3 days, in accordance with the state and fed law). They kept calling to see what they could do to get us to un-cancel our contract, yet they failed to return our deposit within 10 business days (as required by law). For such premium priced products, they do not have good customer service. read more

Please stop calling. LOL. Everytime I ask they just hang up. LOL. So bad. It's not 1985 anymore with your hard sales BS.

Take that F***ing star down!!!!!! You want valuable reviews, but I can't post this without giving them a star? The worst!!! Do not deal with them!!! They scam people that can't afford their product. Their product (gutters in this case) does not work. They will not answer the phone. They claim to have done a "walk through" to verify their work, when there was no "walk through"! Had I been present at the end of the install, I would have had them immediately take everything back down. They claim that they don't contract their work. Yet we can't contact the contractor (or their own workers) that did the shittiest work I've ever seen!!!!!! read more

Got signed up for a quote for some window work about four years ago now and there pretty much hasn't been a single weekday that has gone by where I haven't seen good old (425) 527-0077 pop up on my phone. Despite not needing the window work done and telling them multiple times I'm not interested and don't want any further calls, they just don't give up! That's reliability! It's nice knowing that if I ever need someone to talk to, they'll be there for me somewhere in the middle of my workday to have a chat. The phone calls are predatory and basically illegal since I've asked multiple times for them to stop calling, but did we land on the moon when the moon said "please don't. This is annoying"?? NO! That's not what America is about!! It's about sticking to your guns and bothering people that want nothing to do with you until the day they die. So, god willing, here's to at least 40 more years of calls from right here in the good old USA. If you want to support local and stop propping up scummy overseas telemarketers, give these folks a try! Make America annoying again! read more

I purchased replacement windows for my home. That is 12 windows and a sliding glass door. I found the sales and installation processes were done well. My problem started a few days following installation when I realized my sliding glass door did not seal well and was leaking air. It looks to me as if the frame is warped, leaving about a 1/4 inch gap for air to enter. I Harley Exteriors for a person to come repair it. They took about two weeks and someone from Harley reviewed it and said it was a factory defect in the extrusion process." And he left. I have been calling Harley Exteriors for several weeks and no response. They have the relationship with the manufacturer. I was a guarantee. I should not have to stuff cloth into a gap in a brand new window to avoid wind blow through. This is unacceptable. I want Harley Exteriors to honor their guarantee and to stop ghosting me. I live in Everett, WA, not San Francisco. This is a local western Washington business. read more

It was good, my house is warmer now. Quick service, kind installers. I'm truly enjoying the ease in which I can open my windows, can't wait to see how cool my house will be in the summer months when I can get a good cross breeze. read more

I contacted this company to get a quote for my back sliding door and inquire about adding a pet entry. While I was traveling on a business trip, they were very accommodating and we scheduled a visit for an estimation. I appreciated their excellent communication and flexibility in working around my busy schedule. Although the agent was 20 minutes late, they called to inform me about the delay due to another appointment running over. When DeAunté arrived, I asked him to wait outside while I put my animals away, and he was understanding. After that, he introduced himself, and we discussed our requirements for a quote. We were highly impressed with his professionalism, understanding of our budget, and our service needs. He provided a history of the company's success and showed us samples and different materials, giving us a valuable educational experience. We also noticed that the company pays attention to even the smallest details that can easily be overlooked. We didn't feel rushed into making a decision, but the incentives they offered were very tempting. I liked how he shared what the management would do to earn our business, making me feel like I had known the company for a long time, even though it was my first time working with them. I'm eagerly looking forward to seeing the results after the work is completed. Kudos to DeAunté for his excellent presentation and going above and beyond to help us understand the overall business. read more

The work was great and done very well. Our dog LOVES the door so we have that going for us, which is nice.

I would like to thank Harley Exteriors for the excellent job they did for my wife and I. We had 13 windows replaced and it went flawless. My project manager Vanny Lam was amazing. She was there for us through the whole process. The sales representatives JR and Darin were great as well. Thank you Harley Exteriors! read more

Please avoid this company if you can. See below issues to hopefully save you money and grey hair/high blood pressure. First issue: we had 25 windows and 2 doors replaced for about $68,000. Our neighbors got a quote for 5 windows for $40,000. This company refused any slight transparency to determine where the cost was coming from. Our friends couldn't afford $40,000 for 5 windows and we'll be paying until 2038 for the windows we got. Fairly insane inconsistency. Very high prices. We got three quotes and all of the companies swore their product was best, and their competitor's product was bad quality. We did our best, but Harley is not respectable. They're as bad as it can be, ethically speaking, when it comes to sales tactics. Our salesman stayed in our house past midnight, and we tried many times to get him out earlier. If you have to deal with these salesmen to get new windows, just avoid Harley. They were the worst of it. Second issue: They won't finish the job. Up until the project is deemed "complete" in their mind, they responded well and were very polite. Once the job was "done," they haven't been responsive at all. We're missing two screens (project manager ensured that I listed the screens as missing, and confirmed beyond a doubt, that the two windows required screens) and two of the latches are malfunctioning. We've had to hound them to get ANY response, let alone a helpful one. First they tried to tell us the windows didn't have screens. Eventually they agreed they do need screens. And now they're saying the screens were delivered but they weren't. If we could just go buy the screens somewhere and save us the trouble of trying to deal with these terrible people, we would. But we can't. They're custom size and for this specific window type. They haven't even tried to help with the two malfunctioning latches. Two more smaller things. The salesman said he accidently charged us an extra $60 when we signed on to start the process for the loan application. He promised to give us that money back. He's been unresponsive. It's just $60, but don't say you'll give it back and then ghost us??? That's cheap. Second, the salesman said it would take the construction team 3-4 days to do the install. He specifically said Harley determined if the company did less than 10-12 windows a day, they were milking the process. If they did more, they were rushing. The construction team we got did all of them in one day! All 25! And then did both doors the next day. They look okay, minus the malfunctioning latches, but why spew falsehoods in the first place? What's worse, they CLAIM they are awesome partners for the LIFETIME of these windows. Any malfunction, any crack, anything except purposeful vandalism... and they're there to support us. Not a chance. They won't finish the job in the first place. They're not going to help us in the future for any issues. We're on our own and will be paying for this for 15 years. We filed a complaint with the BBB to try and get our screens. That's the level we have to be at to get this company to adhere to their own contract. Save yourself the pain. Look elsewhere. I hope our hard lesson helps you when you go through your search for a respectable company. Probably hard to find, but Harley should not be at the top of your list. read more

Very friendly and flexible arrangements! Helpful crew set up equipment fast, with no mess and was done and out of the way in almost no time! Could not be more pleased! read more

We are very pleased with the services Harley exteriors provided. Things went very smoothly.

We needed to have our windows replaced in our recently purchased home. Harley responded quickly to our call, came in a timely manner for a quote, and worked within our budget. The windows were ready before promised, and installation took place in one day by very competent workers, who left my house clean. read more

The quality of the windows are top notch!! They look beautiful and are exactly what we needed!!