I'm writing a complete and honest review. If any employee gives you attitude, BEWARE--they might…read moresabotage your car. I came in thinking I had a connection issue. My Corvette sometimes wouldn't start, and I had just had an engine replaced in August. It turned out to be something as simple as the car being a manual transmission with a neutral lock--something no one at Edwards Chevrolet could tell me. This leads me to believe not only are the service clerks (Luci was a great clerk) unexperienced, but the technicians must not be very knowledgeable either. The service clerk Brooks literally told me over the phone, before he acted like a grown man, that no one wants to work on my car. I immediately replied, "Well then let me speak to a manager so I can figure out why." He then changed his attitude and started being professional all of a sudden. That made me suspicious. I told two managers at Edwards Chevrolet that their employee spoke to a customer in that way, and they didn't seem the slightest bit surprised. (Marty Phillips and a Mr. Short.) Manager Mr. Short at Edwards Chevrolet said there were cameras positioned at every bay and he would follow up with me to ensure there was no foul play with my vehicle on 10/16. Since then he's ignored my calls and texts. Marty Phillips didn't even care to investigate. He started mentioning how long everyone had worked there, as if that would prove I'm lying. After reviewing their work on October 16, I found three faults: Drained oil A hose that was detached and not placed back A connector disconnected from my starter I am a 27-year-old United States Army veteran, and I think this business is TRASH. No communication. No accountability. No integrity. I'm ashamed that an American business like Chevrolet is attached to Edwards. Very emotionally charged staff. Very unprofessional. Don't trust this dealership.

In 2020, I purchased a brand new 2020 Chevy Blazer (Silver) and had an excellent experience. Fast…read moreforward to 2026, that vehicle was totaled due to a system issue that caused me to crash into another vehicle. On February 6, 2026, I purchased a used 2022 Chevy Blazer Redline Edition (Black). After having the vehicle for just over a month, the radio and display screen stopped working, and the car completely died, which also caused the key fob to stop functioning. When we attempted to use the physical key inside the fob, we discovered it was not the correct key for the door. After several days of communication with the dealership, the vehicle was finally towed to the service department. The car remained there for almost a week, and after multiple follow‑ups from me, I was finally given a diagnosis. Due to extenuating circumstances, I was unable to purchase the extended warranty, so I understood that the financial responsibility would fall on me. I approved the repair, which totaled $1,085. Today, when I followed up on the status of the vehicle--having now been without a car for a week and a half--I was informed that although the original diagnosis had been repaired and the radio was functioning, the display screen was still not working. I was told this would require an additional $621. This entire experience has been extremely frustrating. I am deeply concerned about how this vehicle passed inspection prior to being sold. I also question why the technician did not identify the issue with the display screen during the initial diagnosis, especially since it was directly related to the radio problem. Based on my experience, I would caution anyone purchasing a used vehicle from Edwards Chevrolet Downtown to secure a warranty immediately. Without one, the experience can be extremely costly and stressful. I am very disappointed, as I previously had a positive relationship with this dealership. I work hard for my money, and I value businesses that demonstrate loyalty, accountability, and integrity. Unfortunately, this situation has left me feeling dismissed and financially burdened due to issues that should have been identified and addressed before the vehicle was sold. Two weeks ago, I underwent major surgery and am currently on medical leave from work, so my finances are extremely limited. After being without a vehicle for a week and a half--and despite requesting a loaner--I was never provided one, nor did I receive a response regarding my request. As a result, I will now be picking up my vehicle in the same condition in which I brought it to the dealership: still not functioning properly. I am already out $1,085 for the initial repair, and I simply cannot afford the additional $621 that was quoted. When I dropped off my vehicle, I provided detailed information, along with photos and a video clearly showing the issues the car was experiencing. It appears that this information was disregarded. Instead, it feels as though only part of the problem was addressed, resulting in an incomplete diagnosis and additional costs. Furthermore, the issue regarding the physical key inside the key fob not fitting the door was never acknowledged or addressed. This has been a difficult lesson, and I will not be doing business with this dealership again. I understand that I am only one customer, and my decision not to do business with this dealership again will not impact them financially. However, I cannot continue to support any company that takes my hard‑earned money and leaves me feeling as though I have been taken advantage of or made to feel foolish and I feel like BOTH!

Disappointing Experience at Stivers Ford of Birmingham - Poor Communication and Broken Promises…read more Update: Since posting my original review, Stivers Ford has taken meaningful steps to address my concerns. The sales manager, Ali, was very proactive and made sure I received the code to order my charger, which has now shipped. Danielle from the service department also provided exceptional customer service--she arranged for the incorrect hard top cover to be replaced with the correct one, and followed up to ensure everything was resolved to my satisfaction. While my initial experience was frustrating, I appreciate the efforts made by Ali and Danielle to make things right. Their professionalism and responsiveness have improved my overall impression of the dealership. -------------------- On May 30, 2025, I purchased an F-150 Lightning from Stivers Ford in Birmingham, and my experience has been extremely disappointing due to unmet promises, miscommunication, and poor follow-through from management. Home Charger Installation Issues: From the beginning, I made it clear to the sales team (Daniel Willis and his manager Ali Moran) that I needed a home charger installed as soon as possible due to living in a rural area. They assured me it would be completed within 7-14 business days. However, a few days after the sale, the service department informed me there was a 3-4 month backlog for installations--a significant discrepancy that should have been disclosed upfront. The coordination problems worsened when management arranged for an installer to contact me, but I never received the required email from Ford to get the charger. Without this email, the installer cannot proceed, making the entire scheduling process pointless. This demonstrates poor coordination between the dealership and Ford's systems. Management's Inadequate Response: Despite multiple attempts to reach the sales team and management (including floor manager Kelly), I have received no direct response to my reasonable solution: I offered to purchase the charger myself and arrange installation, with Stivers reimbursing both costs. Instead of addressing my proposal, they only sent text updates about contacting Ford corporate and forwarded copies of emails to Ford. As a customer, I should not be caught in the middle of disputes between the dealership and manufacturer. When I warned that lack of response would lead me to contact Ford corporate, the Better Business Bureau, and post reviews, they still failed to respond, forcing me to follow through on that warning. Additional Product Issues: Beyond the charger problem, I ordered several accessories with my purchase: - Hard tonneau cover: Wrong model delivered, and installed! - All-weather floor mats: Received standard cloth mats instead - Bed liner: Correctly installed (outsourced) These errors occurred because the sales team placed incorrect orders, further demonstrating their lack of attention to detail. One Bright Spot: Danielle Morales in the service department deserves recognition for being professional, apologetic, and genuinely helpful. She promised to order the correct hard cover and arrange home installation to replace the wrong one. I hope the service department follows through on her commitment. Bottom Line: Stivers Ford's sales team overpromised and underdelivered, while management failed to honor commitments or even acknowledge proposed solutions. The pattern of miscommunication and poor follow-through suggests systemic issues with their customer service processes. I cannot recommend Stivers Ford of Birmingham if you value honest communication, reliability, and professional customer service. Consider other dealerships that can deliver on their promises. I will update this review if the remaining issues are resolved satisfactorily.

I genuinely had the worst experience of my life at this Ford dealership. They took my car three…read moretimes over the course of three months for an issue involving a head gasket and never once properly identified it until my head gasket blew which cost me $5000. I called them and I told them this and they told me they weren't going to fix anything. I just want my car fixed. That's the whole reason I took it there. I just wanted the problem identified and fixed. They didn't identify it and I had to take it to someone else who did identify it and by the time they did, it was too late and now I'm down $5000. Genuinely the worst experience of my entire life. I would never advise anybody to ever come to this place. If there's one thing I could tell you to not do in Birmingham. It would be to NEVER get your car serviced at stivers Ford. If you are going to go to stivers Ford, at the very least, bring some bleach to drink afterwards.

Shopping online and found car at Birmingham Brokers. Spoke on phone and scheduled a pre inspection…read more They held the car for inspection and week till I could get there. Car was what was advertised. Easy to work with, straight forward. Would recommend anyone looking for car.

Do not buy from them. Keith is a scammer in my opinion. I bought a nice looking Tesla had it for a…read moreweek and not working. it is going to cost me 6k to fix it. which I don't have. Thought it was a good deal now a bad deal.

Selling my car on Carvana was a much easier process than I anticipated. I was happy with the…read moreprice, docusign process was simple, and setting up pick up was a breeze. Pick up driver called within 30 minutes of arrival, and picked up my vehicle within the first 30 minutes of a three hour pick up window. Even better, once he arrived, he was in and out within 15 minutes. 10 minutes later, received confirmation e-mail of pick up, and $ was deposited within 24 hours.

One star only because zero stars isn't an option. This is not an issue with the Carvana of…read moreBirmingham location--the team there was excellent. The problem is Carvana's broken process. The entire purchasing experience was stressful and frustrating. Just when I thought we were finally finished with Carvana, another major issue arose. Two full weeks after I dropped off my trade-in and picked up my new vehicle, my credit union informed me that Carvana failed to pay off my credit union loan within the required 10-day payoff window. As a result, my account is now past due on a vehicle that has been in Carvana's possession for over 14 days. To make matters worse, my new loan funded Carvana more than three weeks ago. Throughout this ordeal, Carvana's customer advocates largely added to the stress rather than resolving issues or clearly explaining next steps. Problems went unresolved and communication was consistently poor. I would not recommend Carvana to anyone. The Carvana process is fundamentally broken.

Had an appointment for an oil change…read more they did my car in pretty quickly. only one person was at the service desks. He was helpful I offer the cheapest option. thanks! when they decided Ineeded cabin. d air filters, the guy sat with his back towards the customer Lou fe and yelled out my name. the setup is weird because he sat looking out at the service garage and talked to me. I came in his space from the lounge so I was next to him. I asked him if he was talking to me or the mechanic.. he didn't turn and look at me. he didn't say hello. he didn't introduce himself. was awkward

Called last week and talked to Robert if they have a 2024 Camry se with 58k miles said they have…read moreit drive up there today to go look at it don't have the car. Also never heard of dealership having non-negotiable fees and can't give military discount on 2024 car or 2025. Also I took off work to go look at this vehicle. No wonder this dealership has 2.5 stars. Don't buy a used car or a new car from them. Wasted my time and gas today. Better off going to a dealership that has better business than these people.

Just had my first service for my new Subaru and everyone I dealt with at Hallmark Subaru was…read morewonderful. Everyone was extremely kind, helpful, and professional. I appreciated how they kept me in the loop with texts during the process, which took a little less than an hour. I had made an appointment prior online which was a very easy process and definitely how I'll make all my future appointments. FYI, for anyone who's new to this dealership or unfamiliar with Birmingham: there are 2 bays/doors on the left on 13th Street North, which is a one way street. For Subaru service, enter the 2nd bay. Pull forward and someone will come out to assist. They'll move your vehicle to the service garage and when complete, they'll move your car to a parking space on 13th Avenue North. You receive a text when everything is complete and you just go to your service advisor and sign a document, pay, and you're done. I don't see how any part of this process could be any easier! Great dealership.

I got help right away and was able to test drive and bought a the car , thank you for help.read more

The inky thing I didn't like was a person that's only been their 6 months tell me about the extra…read moreto add to my oil change for 45.00 and I had just had an oil change in August and wasn't told every time I come in I get something different but its sad my car is almost 10 years old and I have came there every time to have all my services, but when something goes wrong its the customer fault, and no you guys don't take blame for anything, this is just a customer who cares

So, I took my daughter 2008 Nisan Altima in for maintenance, her car has been giving her trouble so…read morewe decided to take it to where we know we will get great service. They got us in no time (same day). I prayed it was nothing severe and we would be up and running and back home in no time. Well, to say the least, we did get and estimate in a timely fashion, but was far expensive than expected. Although the car required much work, Dillan was great, he worked with me and explained what was need first. He took the pressure off and helped in break down the essentials. I highly recommend. Ask for Dillan, he is super helpful and friendly. He will make sure you are in tip top shape.

PLEASE SHARE THIS:…read more I dont want this to happen to anyone else. At Jim Burke Dodge Chrysler Jeep Ram in Birmingham Alabama (check thier reviews) I took 2 of my 11 trucks to Jim Burke Dodge Chrysler Jeep Ram back in February they had been giving me the run around about my trucks every since then. I Called them in April askin wasup with my trucks getting fixed because THEY DO NOT DO ANY FOLLOW UP OR UPDATE CALLS ABOUT YOUR VEHICLE!! They gave me some excuse about they haven't got to it yet!!! So I bought that lie and waited. Called again in June still nothing!!!! So I called and asked a friend to give me the name of who is over the entire servicing department at Jim Burke Dodge Chrysler Jeep Ram and they gave me a name of Ronald Toelken! So I went into the dealership in July and asked for the guy they showed me his office. I walked square dead up in his office and to have a great business man to business man conversation with him about my fleet vehicles. I explained to him that my team rely on their vehicles to install tvs and sound all over the south. And having 2 vehicles sit in his shop for 5-6 month while they try to figure out how to fix them is unacceptable!!! I have truck notes and insurances that must consistently be paid on these trucks!!! He said he understood and had his service men get right on it and fixed one of them got it back to me and we put that one back in service. But the other one he said he had to find a part. So I bought that excuse and left again to wait. I went back in August because no calls from them or anything about my truck. The service guy claimed the part aint came yet. Now im pissed but i hold it in and leave. Here it is September I jus left the Dr ‍ in a sling and I decided to stop back by about my truck. This dude says we got the part last week and we should be able to get you your truck sometime this month! Im like WHAT??? !!!! I want my truck fixed quickly like you did the first one! You mean to tell me it aint on your high priority list to fix my truck first? So you got other vehicles ahead of mines??? "Thats right Mr Parker take it or leave it "! Now that level of unprofessionalism pissed me the hell off!! So this guy tells me to leave the premises! I told him i will when i get my vehicle!!! He went and called the cops on me to have me tresspassed off the property because I told him they had bad reviews for the exact same issues!!!! Now i had to have my truck towed to a new shop for the repairs!! What's crazy is these are 2017 Ram Promaster City trucks and both trucks air conditioners went out at the exact same time!! Thats what was wrong with em!!!! Im done with Dodge and Im done with Jim Burke!! I bought 3 brand new trucks from them! They have lost me and my business for life!!!! I called my homie Marcus King who owns King Boys Towing and told em i need him to come get my truck and explained to him what happened. Marcus said don't sweat it Lando i have a mechanic who can fix it right away im sending one of my trucks to you now! Their reviews says it all as to why im goin through this!! I had a buddy of mines tell me not to go there because they keep and hide your vehicle. He said all i gotta do is read the reviews!! And my ass took em to em anyway ‍ im mad at my self!! I will Definitely be filing a lawsuit asap!

Bought my car from Jim burke and have had the oil change done every time there. Today they tell me…read morethey can't do it due to modifications on the car..mind you I bought the car with the modifications on it (oil catch can and cold air intake). Asked them if they drained the supercharger when they changed the oil. They had no idea what we were talking about. I asked if they serviced other hellcats and the reply was yes, but they had never drained the supercharger in one either. So obviously they are not competent to service certain vehicles. People be careful and ask questions, this company does not stand behind what they sell and aren't knowledgeable. And we're very rude!! My 3rd vehicle I have purchased from Jim Burke but absolutely my last!!

My son bought a car here. Owner would not stand behind his 30 day!!!! My son felt like this man…read morewould stand behind his word when he purchased from him and now left with a car that has mechanical issues. DO NOT BUY FROM HERE!!!

Dishonest people to do business with. I purchased a vehicle on 3/26/25 and due to their…read moreincompetence as of 5/4/25 I can't register the vehicle. Shop here if you're interested in excuses and failure