Loved the car he sold us. Worked well for two months until I totaled it 12/20/2025. Looking to buy…read morethem again.

I bought a car from this dealership in Feb 2024 and started feeling a bad vibration at low speed…read moreand replaced motor mounts and that didn't help so I looked further up the oil pan and found my no 2 connecting rod is bent so I took the engine apart and found out no 4 piston has been replaced already And now I'm having to do without a car until I get the parts to fix it DONT BUY FROM THESE PEOPLE

**AVOID AT ALL COSTS - Sold Me a Damaged Tesla, Stole My Tax Money, Then Ghosted**…read more Bought a 2022 Tesla Model S from Birmingham Luxury Motors in March 2025. Currently out thousands of dollars with a car that's STILL broken. Here's my experience: **THE BAIT & SWITCH** Salesman Jimmy guaranteed the car was "mint" with the tilt-screen feature I specifically wanted (have it in writing). After my deposit, took days to send videos - which conveniently avoided showing any damage. Should've walked then. **WHAT THEY ACTUALLY DELIVERED** After keeping my money for days of "final inspections" before shipping to SC: * Front suspension clanking loudly (major mechanical failure) * Steering wheel looked like a dog's chew toy * Water inside the taillight (yes, really) * Center console broken * Hood paint damage * Rear fender collision damage * Missing the tilt-screen Jimmy swore was there Manager Andy's solution? "Call Tesla, they'll fix it." Not kidding. **THE REPAIR NIGHTMARE** Spent 5 days over multiple trips to Tesla Savannah. They had to: - Remove the ENTIRE front end - Tear out the whole center console - Major suspension work Tesla tech said he'd never seen a dealer sell a car in this condition. It's still not right. **THE LIES & BROKEN PROMISES** Andy promised (all documented): Paint repair reimbursement Compensation for missing features Travel expense reimbursement Would "call right back after checking with management" Plot twist: Andy IS management. That was May. Still waiting. **REGISTRATION DISASTER** - Took them a MONTH to even start paperwork - Gave me fake temp tags printed on copy paper - Got pulled over (cop was not happy) - 62 days and 3 DMV trips to get registered - Andy's response: "Don't worry about it!" while I'm driving illegally **THE ACTUAL THEFT** Paid BLM $859 for "state taxes." Had to pay $884 AGAIN at DMV because they never sent it to the state. They returned $300 and kept $584 of MY money. That's not a mistake - that's theft. **CURRENT STATUS** Haven't responded since June. Complete radio silence. Owe me thousands in documented damages. **PRO TIP:** When you leave your review, expect a generic response about how "management takes this seriously." They don't. It's a bot. I fell for it. **BOTTOM LINE:** This isn't just bad service - it's fraud. They knowingly sold a damaged car, stole tax money, and disappeared. Currently pursuing their dealer bond and legal action. Find ANY other dealer. Even Craigslist would be safer. --- *Documentation available. Ask me anything about this nightmare.*

I started a purchase opportunity at a closer dealership to me and it went horribly wrong. I found…read moremy truck on the Birmingham Luxury Motors website, I reached out and they consistently under-promised and over delivered every step of the way. Very pleased with their willingness to work with me on pricing and shipping.

Most dishonest POS out there,ruined my car bu spraying paint thinner on the seam sealer…read more Had to take them to court and get judgement and when they lost,they ruined my car. Stay very far away from there crooks

Do not do business with these people . The owner spit on a customer today over a miscommunication…read more This is not a establishment you want to do business with.

Just had my first service for my new Subaru and everyone I dealt with at Hallmark Subaru was…read morewonderful. Everyone was extremely kind, helpful, and professional. I appreciated how they kept me in the loop with texts during the process, which took a little less than an hour. I had made an appointment prior online which was a very easy process and definitely how I'll make all my future appointments. FYI, for anyone who's new to this dealership or unfamiliar with Birmingham: there are 2 bays/doors on the left on 13th Street North, which is a one way street. For Subaru service, enter the 2nd bay. Pull forward and someone will come out to assist. They'll move your vehicle to the service garage and when complete, they'll move your car to a parking space on 13th Avenue North. You receive a text when everything is complete and you just go to your service advisor and sign a document, pay, and you're done. I don't see how any part of this process could be any easier! Great dealership.

My son bought a car here. Owner would not stand behind his 30 day!!!! My son felt like this man…read morewould stand behind his word when he purchased from him and now left with a car that has mechanical issues. DO NOT BUY FROM HERE!!!

Dishonest people to do business with. I purchased a vehicle on 3/26/25 and due to their…read moreincompetence as of 5/4/25 I can't register the vehicle. Shop here if you're interested in excuses and failure

Southside Automotive Group was friendly, genuine, and easy to work with. The team made the process…read moresmooth and transparent, and the new truck I bought literally exceeded all my expectations. Highly recommend them to anyone looking for a great vehicle and excellent customer service.

THEY SOLD ME A LEMON BEWARE !!!! I purchased a GNC Acadia from these people and within three days…read moreof us having it it started shaking. I spent about $1000 trying to figure out what was wrong with it and then I ended up taking it to a transmission specialist and they told me that transmission was going out on it, the specialist told me that they probably put some thing in the car to make a stop shaking so they could sell it and then later on it when the problem would resurface after they could sell it . I need a car now so I had to take it to another dealership and I traded it in and paid an additional $5000 come to find out the car had been in not one but TWO wrecks and they never disclosed that to me. Please avoid this place at all cost. They are scammers.

So the new name is Edwards Honda, same location. It's been a while since I have come here for…read moreservice. I drove up to the service area (somewhat of a drop off driveway) and there was a car in front of me. Usually there is a service technician that comes and greets you and ask what type of service you are needing. After sitting a couple of minutes and not seeing anyone, I decided to get out and go inside. The person that was in the car in front of me decided to do the same. Once inside, one technician was on the phone with customer then another service technician came out front. Since the other individual arrived before me, I let them go first. The tech that was taking a call came out and assisted me. After leaving my keys in the car and agreeing to a service I originally didn't come for... I didn't see him again. An hour and half later, my patience was wearing thin. I walked to the desk and ask for the status of my car. Another technician asked what car I had and he went to check things out. He came back after a few minutes and said they were checking my car for potential additional issues and he wasn't sure why my original tech did not update me. Communication is key and essential. It's now a little over 2.5 hrs of waiting, hopefully I can leave soon.

First of all, I don't review everything, but when I have a remarkably good or bad experience, I…read morelike to share it for YOUR benefit. I'll make this short. I was buying a relatively new, (for my spouse), Passport. Briefly, the experience was as good as I have ever had when buying a car. The salesman, Deon, knew what he was doing and negotiations were calm. Further negotiations with the manager, Willie, were equally calm and professional. Don't get me wrong. Carlock is a business and they are not giving cars away. But the sales team and I arrived at a fair price and my wife was able to drive her new car away yesterday. We are happy, about the experience, and that is unusual when one has just bought a car. I can't believe I'm giving giving five stars to a car dealership, but they deserve it.

Scam dealer do not trust these people. They sell junk cars with multiple problems and lie about all…read morethe work they do. They are very rude and aggressive when you call them out on there scam. Very poor and unprofessional. All they want is your money, I highly recommend to stay away.

I'm writing a complete and honest review. If any employee gives you attitude, BEWARE--they might…read moresabotage your car. I came in thinking I had a connection issue. My Corvette sometimes wouldn't start, and I had just had an engine replaced in August. It turned out to be something as simple as the car being a manual transmission with a neutral lock--something no one at Edwards Chevrolet could tell me. This leads me to believe not only are the service clerks (Luci was a great clerk) unexperienced, but the technicians must not be very knowledgeable either. The service clerk Brooks literally told me over the phone, before he acted like a grown man, that no one wants to work on my car. I immediately replied, "Well then let me speak to a manager so I can figure out why." He then changed his attitude and started being professional all of a sudden. That made me suspicious. I told two managers at Edwards Chevrolet that their employee spoke to a customer in that way, and they didn't seem the slightest bit surprised. (Marty Phillips and a Mr. Short.) Manager Mr. Short at Edwards Chevrolet said there were cameras positioned at every bay and he would follow up with me to ensure there was no foul play with my vehicle on 10/16. Since then he's ignored my calls and texts. Marty Phillips didn't even care to investigate. He started mentioning how long everyone had worked there, as if that would prove I'm lying. After reviewing their work on October 16, I found three faults: Drained oil A hose that was detached and not placed back A connector disconnected from my starter I am a 27-year-old United States Army veteran, and I think this business is TRASH. No communication. No accountability. No integrity. I'm ashamed that an American business like Chevrolet is attached to Edwards. Very emotionally charged staff. Very unprofessional. Don't trust this dealership.

In 2020, I purchased a brand new 2020 Chevy Blazer (Silver) and had an excellent experience. Fast…read moreforward to 2026, that vehicle was totaled due to a system issue that caused me to crash into another vehicle. On February 6, 2026, I purchased a used 2022 Chevy Blazer Redline Edition (Black). After having the vehicle for just over a month, the radio and display screen stopped working, and the car completely died, which also caused the key fob to stop functioning. When we attempted to use the physical key inside the fob, we discovered it was not the correct key for the door. After several days of communication with the dealership, the vehicle was finally towed to the service department. The car remained there for almost a week, and after multiple follow‑ups from me, I was finally given a diagnosis. Due to extenuating circumstances, I was unable to purchase the extended warranty, so I understood that the financial responsibility would fall on me. I approved the repair, which totaled $1,085. Today, when I followed up on the status of the vehicle--having now been without a car for a week and a half--I was informed that although the original diagnosis had been repaired and the radio was functioning, the display screen was still not working. I was told this would require an additional $621. This entire experience has been extremely frustrating. I am deeply concerned about how this vehicle passed inspection prior to being sold. I also question why the technician did not identify the issue with the display screen during the initial diagnosis, especially since it was directly related to the radio problem. Based on my experience, I would caution anyone purchasing a used vehicle from Edwards Chevrolet Downtown to secure a warranty immediately. Without one, the experience can be extremely costly and stressful. I am very disappointed, as I previously had a positive relationship with this dealership. I work hard for my money, and I value businesses that demonstrate loyalty, accountability, and integrity. Unfortunately, this situation has left me feeling dismissed and financially burdened due to issues that should have been identified and addressed before the vehicle was sold. Two weeks ago, I underwent major surgery and am currently on medical leave from work, so my finances are extremely limited. After being without a vehicle for a week and a half--and despite requesting a loaner--I was never provided one, nor did I receive a response regarding my request. As a result, I will now be picking up my vehicle in the same condition in which I brought it to the dealership: still not functioning properly. I am already out $1,085 for the initial repair, and I simply cannot afford the additional $621 that was quoted. When I dropped off my vehicle, I provided detailed information, along with photos and a video clearly showing the issues the car was experiencing. It appears that this information was disregarded. Instead, it feels as though only part of the problem was addressed, resulting in an incomplete diagnosis and additional costs. Furthermore, the issue regarding the physical key inside the key fob not fitting the door was never acknowledged or addressed. This has been a difficult lesson, and I will not be doing business with this dealership again. I understand that I am only one customer, and my decision not to do business with this dealership again will not impact them financially. However, I cannot continue to support any company that takes my hard‑earned money and leaves me feeling as though I have been taken advantage of or made to feel foolish and I feel like BOTH!