I recently purchased a 2025 Chevy Tahoe and had an AMAZING experience with Tyrone and Jonathan!…read moreThis was an out-of-state purchase and Tyrone made it completely stress-free. He sent me detailed videos of the vehicle so I could see everything before making a decision, answered all my questions promptly, and kept me updated every step of the way. Jonathan handled the paperwork and financing seamlessly, making the process quick and easy. Best of all, they arranged for the Tahoe to be delivered right to my front door in South Carolina! The whole experience was smooth, transparent, and professional. If you want a team that truly goes above and beyond, ask for Tyrone and Jonathan--you won't be disappointed!

You could try to be honest my daughter had an HHR and the key wouldn't come out so we had it towed…read moredown there y'all told us about $1,500 to fix it you never mentioned the recall somebody else found that for us Hendrick Chevrolet came over and got it took it over to their place gave my daughter a loaner car while they fixed it from now on the next car I buy for my daughters what do you think Hendricks you would be right

The service managers here take care of their customers. This review gives credit to the tire…read moreagreement which has served me well. Road hazard is worth the price. Also the lifetime battery has paid off. I came in once not knowing my battery power was low and they replaced. I do recommend this shop.

Had an appointment for an oil change…read more they did my car in pretty quickly. only one person was at the service desks. He was helpful I offer the cheapest option. thanks! when they decided Ineeded cabin. d air filters, the guy sat with his back towards the customer Lou fe and yelled out my name. the setup is weird because he sat looking out at the service garage and talked to me. I came in his space from the lounge so I was next to him. I asked him if he was talking to me or the mechanic.. he didn't turn and look at me. he didn't say hello. he didn't introduce himself. was awkward

Would be 5 stars except for communication problem re title. I stressed on several communications…read morethat I wanted the title the same as the car I was trading in. My son Stewart or me. Not and, but OR. Stressed in the chat, stressed in all communication before pick-up and during pick-up. I felt I was understood when I had to make copies of Stewart's license and send with other documents. Imagine my surprise when your paperwork had the car in my name only. The clerk at the courthouse said we would have to come back after the state sent us the title and then they would change it. I went to so much trouble to get it right and was told that's how it would be. Well, it wasn't! Other than that it was great.

Didn't notate damage the vehicle had in the listing. When we got there we were told we would be…read moreallowed to have 3 cosmetic items covered and they denied every single one. Now we're stuck with a vehicle that has a large dent in the rear lift gate. They also soaked the interior of the vehicle during their "detailing" which flooded the cabin and shorted out electrical components. DO NOT RECOMMEND

Great customer service as usual. I love the service and the waiting area as well. I've never had a…read morenegative experience here and hope it stays that way. Second visit here. Home of the Free Oil Change. I purchased the car from Benton Nissan and I was given 2 free oil change cards so naturally I assume that they charge for oil changes. I came to Jim Burke last oil change because it's very close to my job and I needed an oil change and due to traffic I can never make it to Benton during the week. So this time same thing occurred. Pulling up I noticed the sign that said home of the free oil change for life and I was like Wowwwwwww. So to me it's not a decision to be made they do free oil changes and sometimes wash your car as well so I'm SOLD!!!!!! The staff is pretty friendly and attentive. Haven't found anything to complain about.

I have a 2017 Nissan that is still under warranty contract. I took my vehicle in for work and was…read moretold that my warranty provider would not honor the warranty for the work needed to be done. I called my warranty provider to see why would my contract not be honored and was informed that it was Nissan that said no to the work. This is so baffling to me because why would you lie about the contract when it was your establishment that did not want to do necessary repairs to your own make and model vehicle? This is very poor and unprofessional behavior.

While I see all kinds of negative reviews, seriously if a place was this bad they would not remain…read moreopen, most of it it from the dealership side. I can speak on the service side, since I purchased my car (from someone else) in 2023, every bit of service has been done at Stivers and I've never had one issue. They have been honest when I need new tires and brakes, taking me into the shop and showing me for myself, the service writers have always been friendly and helpful. Some of these reviews must have been written by other Ford dealerships jealous of Stivers' success.

I recently had my 2014 Ford Fusion serviced here for recall repairs, and unfortunately, my…read moreexperience was very disappointing. When I dropped my car off, I was not offered a loaner or rental vehicle, even though the repair took several days. I also received no updates during the process and had to repeatedly call for information. When I picked up my car, it had new issues that were not present before service, including dashboard warnings ("Driver Door Ajar" and "Transmission Not in Park") and a driver's side door that no longer locks. Additionally, I noticed parts appeared to be missing or left loose inside the vehicle. Before bringing my car in, all doors locked properly and these warning messages did not exist. I returned to the dealership as instructed and requested a diagnostic, a reinspection of the work, and a loaner vehicle. I was ultimately told that no further work would be done, no diagnostic would be performed, and no loaner would be provided. My vehicle was returned in worse condition than when it was dropped off, and my concerns were not addressed. I would strongly encourage others to carefully consider their options before using this service department.

The service consultant I worked with (Ken) was very good. He was friendly and helpful…read more A small bone to pick: My car specifies higher air pressure in the front tires. They rotated my tires, but did not recheck the pressures, so not the higher pressure ones are in the back. I will have to fix that, myself. Their prices seem quite a bit higher than the prior dealership charged. And, a bigger bone to pick: They add a 3% charge for using a credit card, but they don't accept checks.

I just had the great opportunity to purchase for my daughter to purchase a new car from Jim Burke…read moreSubaru. She purchased a 2023 Subaru Forester Touring. Her sales consultant was James. I am 66 years old. I am also very familiar with the retail and wholesale automotive industries. This review is for the purchase of the vehicle and as we take the vehicle in for service, I will report back with another review. Sales Person: James was great. If anyone follows my reviews, I rarely say anything is great. In this case, I am making an exception. James is a combination of great communicator, someone with integrity, a sense of very dry humor, and knowledgeable about the products he sells. Refreshing. I highly recommend him. The Sales Manager: I do not remember his name but as a young professional, he got us into the Financial Services office and out with seamless precision. The Dealership: Small, clean and organized. No rush, easy going and very easy to buy a car at. The Car: I have owned the most expensive and least expensive vehicles available. When I drove the Forester, I wanted one. That is the best thing I can say. The automobile business has a history of dissatisfaction. Things have truly changed. Buying a car is expensive, stressful and detailed. James and Jim Burke made it easy. Bravo

Just had my first service for my new Subaru and everyone I dealt with at Hallmark Subaru was…read morewonderful. Everyone was extremely kind, helpful, and professional. I appreciated how they kept me in the loop with texts during the process, which took a little less than an hour. I had made an appointment prior online which was a very easy process and definitely how I'll make all my future appointments. FYI, for anyone who's new to this dealership or unfamiliar with Birmingham: there are 2 bays/doors on the left on 13th Street North, which is a one way street. For Subaru service, enter the 2nd bay. Pull forward and someone will come out to assist. They'll move your vehicle to the service garage and when complete, they'll move your car to a parking space on 13th Avenue North. You receive a text when everything is complete and you just go to your service advisor and sign a document, pay, and you're done. I don't see how any part of this process could be any easier! Great dealership.

Went in to get a new forester told the sales person I wanted a hybrid with leather and a sun roof…read moreshe said they were going to have to have one delivered and she would keep me updated on its arrival. I waited 6 days and decided to call just to see and she made me wait while she checked to find the car was there 3 days previous. I go in to drive it and no leather she ordered the wrong car and then got pissy with me when I said i wouldn't buy it . So I left to have her back talking me about I was being rude Anyway. wrong interior I had to contact her instead of her doing her job as promised and I'M the rude one. last time I step into that dealership. Do yourself a favor go to Atlanta to buy a car. minch easier and you get better service.

Loved the car he sold us. Worked well for two months until I totaled it 12/20/2025. Looking to buy…read morethem again.

I bought a car from this dealership in Feb 2024 and started feeling a bad vibration at low speed…read moreand replaced motor mounts and that didn't help so I looked further up the oil pan and found my no 2 connecting rod is bent so I took the engine apart and found out no 4 piston has been replaced already And now I'm having to do without a car until I get the parts to fix it DONT BUY FROM THESE PEOPLE

I went to this shop in Birmingham, AL upon a recommendation to get the cracked windshield replaced…read moreon my Lexus. What a BIG mistake. The owner took nearly 3 hours to replace my windshield and when I went to ask what was taking so long, he handed me one of the tools while he stood over a large pile of glass that looked like he had butchered it. He told me that he does not usually replace windshields on Lexus vehicles, but said nothing about this when he quoted me a price and took my money up front. Suspicious of the work, I drove my vehicle to 2 more well known, reputable shops and asked what they thought about the work. I was told that it was shotty work that had been installed completely wrong and would cost another $600 to correct because an important part had been removed and not replaced. I returned to speak with the owner of "I Got A Deal" who did the replacement about the problem and his attitude was very disrespectful and uncaring. While yelling, he even told me that I should have never brought the car to him in the first place! (What business owner says this especially after taking your money!!?) Buyer BEWARE! "I Got A Deal" IS NO DEAL!!

Poor service put the wrong windshield and was suppose to change it back out on my 2016 Malibu not…read moreresponding to text or answering the phone. Cheap is not always better. We try I'll black business owners and they always fuck us over.....

My Porsche Macan was totaled in a crash. I decided to replace it with another Macan, and I found a…read moregood option at Birmingham Luxury Motors. I was in the area, so I just stopped by the dealership and was promptly greeted by Brittany. She helped me find the car and she took me on a demo drive. The price was fair, and I decided to buy the car right then. During the demo, we discovered an issue with the rear tires, and they arrange to have them replaced. Kali did all the paperwork and she was efficient and friendly. In fact, the whole team was great. This was a quick and no-hassle deal. I'll definitely be back the next time I need another car.

ONE STAR -- Extremely Disappointing Experience... possibly deceptive practices…read more My experience with Birmingham Luxury Motors was incredibly frustrating and disappointing. A mistake was made on their end, but instead of simply acknowledging it and working toward a fair solution, they tried to make it sound like there was an issue with the vehicle history report. I personally followed up with three other car dealers, and all three confirmed that the Carfax was perfectly clear. Even after that, Birmingham Luxury Motors would not concede to what I felt was a very reasonable $1,500 adjustment. Instead, I felt like I was being lowballed while the explanation for the situation continued to change. The communication was just as frustrating. I repeatedly had to chase them for updates instead of being kept informed. Andy was particularly difficult to deal with, and while Mary is apparently brand new, the overall handling of the transaction made an already frustrating situation even worse. When you're dealing with a luxury vehicle purchase, transparency, communication, and accountability should be the bare minimum. I did not feel I received any of those here. Based on my experience, I would strongly recommend doing your homework and considering other dealerships before doing business with Birmingham Luxury Motors.