Kevin Malone was very helpful in my purchase of a 2023 Honda Ridgeline. Overall easy and smooth. I…read morehighly recommend him with any of your needs. Jackie Jimmerson

If you have some in-laws or coworkers you don't like and want them to be treated poorly, send them…read moreto Brannon Honda. There is a stunning lack of professionalism and accountability as well as disrespect for the customer (at least in my case). This list is by no means exhaustive of my negative experiences, just the highlights: 1. I received an errant text from one of their sales managers referring to me by my last name in insulting terms. I immediately pointed it out, never got an apology for it. 2. My wife had to come up to do paperwork while I was at work, her first comment after being there a very short time was that the finance manager was extremely disrespectful, sarcastic, and condescending to my salesperson in my wife's presence, so much so that it made my wife uncomfortable. This salesperson quit before my purchase of the car was complete. 3. The car initially stayed at the dealership for tinting; a few days after taking possession of the vehicle, I noticed a number of cosmetic issues and blemishes that I had not seen during the test drive involving numerous scratches on the door pillars, scratches on the gear shifter plate, and a paint defect. It looked as if someone had dried the car with debris on the towel and scratched the plastic parts. When I sent pictures to the new salesperson I had been assigned to, I was told these things "should have been caught prior to sale" and "we should've never put that car out there on the lot like that". 4. I was assured by the finance manager that they had a "whole fleet of loaner cars" should anything arise with my new purchase. After the issues came to light, I waited weeks so that I could leave my car for inspection/rectification of the issues, yet no loaner car became available. Was then told they "certainly don't have a fleet, we don't have nearly enough". 5. One of the issues is a paint defect on the back hatch; I was told by both the salesperson and the service manager that it could be fixed under warranty but that I was taking the risk of the new paint not matching the old. At that point, I was told by both that I could likely opt for a reimbursement and forego repainting. I spoke about the concern with the paint not matching and that I'd rather opt for a reimbursement if possible with the same sales manager that insulted my last name. He said he'd look into it. A week later I'm told that the "body shop does good work I don't see where it wouldn't match" despite what the service manager told me. No-one would just say I'm sorry for all the trouble and offer to take responsibility for making everything right. If I could just take this car back and go spend more money on a different car, I happily would. Barring that, if I could get my service transferred elsewhere I'd jump at the chance. I have been insulted, mislead, and given the runaround quite enough.

I called this agency about a truck they were advertising. Even though the price has been…read moreconsistently priced for several days, when I called about it, it suddenly was $10,000 higher. The guy on the phone was short and rude. When I called, I was very polite and mentioned I was interested in two of his trucks. When He told me the price of the first one and its "new cost" I politely responded that this truck runs new at that price. He lashed back, "then go buy one brother". I was a bit stunned and said, "excuse me"? He repeated his statement even louder, "then go buy one Brother"! At that comment, I decided not to ask about the second truck because this man's complete rudeness and belligerence. He lost a potential deal because it was the second vehicle I was most interested. After the call I looked up their agency online and was not surprised to find it looked like a complete dump with a scattering of vehicles sitting around with no organizational appeal . Given that this man was rude at his belligerent insistence to call me "brother" as well as well as the sudden price hike and the pictures of this run-down place, I am very, very happy I did not ask about the second vehicle as this man's rude temperament went along with the condition of this agency. I would avoid this auto sales at all costs!

From the owner: We sell high quality, used trucks and SUV's. All vehicles sold are mechanically inspected and…read morethose with under 100,000 miles have a 6 month/6,000 mile power train warranty. We have been in business at this location since 1984.

My son saved for his dream car.... dodge challenger. We called and spoke with the owner.... drove…read moreall the way there. He was not honest about the cars issues. Promised us there were no issues!! What a LIE!!! The car had been a money pit and needed so much work. Paid $6700.00 AND have dumped $4000.00 more already. Just so our son can drive in a safe car. DO NOT RECOMMEND THIS PLACE!!!!

He's a liar. Period. Flew all the way to Birmingham from North Carolina, was promised a certain car…read morewas ready for me, got to Goldstar right at 9am when they opened, then was told "the car was in the shop, it will be here in an hour". After 30 minutes passed he showed the biggest theatrics saying that the car caught on fire on the way from the shop. I can only assume that the car was never ready. I believe that he was trying to do a bait and switch in attempts to have me buy a different vehicle. He blatantly lied to me and my family about the car being ready knowing that I was spending a lot of money to travel to pick it up. The one fact that I know is he's untrustworthy. He was dressed head to toe in gotti designer clothes, and everything that came out of his mouth seemed to come from ego. All the cars on the lot looked great from afar, but when I looked inside them they were all beat up, like he didn't even try to make them look presentable. Instead of driving home today in a new car, I'm spending an extra $1k to get home.

This company was used by my insurance company for towing service. Waited for 21/2 hours no show…read moreand no response from the text communications that was sent by them. Wound up having to call the insurance company back to start the process all over again!! The worse in reliable experience/service we've ever had.

DO NOT BUY A CAR FROM THIS PLACE!! We made a mistake and bought our teen a car from these shysters…read moreand find out that the frame is bent. Tried to reason with them but they're totally uncaring and dishonest. The owners favorite phrase is "sold as is." Don't trust them, please!

My husband just purchased a vehicle from Birmingham Mitsubishi, and the patience and time given to…read moreus were truly amazing. Our car dealer, Ka'Jarvis, was extremely knowledgeable and honest, and there was absolutely no pressure to buy. By the end of the deal, it genuinely felt like we were part of the family. My sister referred us to this dealership. Honestly, if I had read some of the older comments beforehand, we might not have gone--but times have changed, and there are new people there now. From our experience, like any car place, their job is to get you into a vehicle, but Ka'Jarvis made sure we were satisfied and comfortable with both the car and the price before anything else. That meant a lot. I also want to thank him and our finance representative, James, for making the process smooth and stress‑free.

What a mistake to take them at their word...never again will I fall for everything's perfect for…read moreyou!

Your previous response is untrue this is Ms Keith i didnt DEFAULT ive tried to contact yall was…read moretold one time salesman would speak with owner and see about getting at least partial down payment ack so if that was said then how did i DEFAULT on payments ur version is untrue i can post PAPERWORK and dates i didnt have car LONG ENOUGH to default on any payments or even make one finance company didnt have any record of me im computer or an acct for me so not possible i started a lawsuit 3 months ago so in long ruun if you would have made it right it would have cost u less u will hear from an attorney soon if i DEFAULTED my attorney WOULD not have picked the case you guys are thieves

From the owner: Here at Alabama Auto Mall we have the lowest prices on used Cars, Trucks, and SUV's. We will…read morepromise that after purchasing a car or truck from us you will leave happy with our great auto prices, auto quality, and extended warranties.