Kevin Malone was very helpful in my purchase of a 2023 Honda Ridgeline. Overall easy and smooth. I…read morehighly recommend him with any of your needs. Jackie Jimmerson

If you have some in-laws or coworkers you don't like and want them to be treated poorly, send them…read moreto Brannon Honda. There is a stunning lack of professionalism and accountability as well as disrespect for the customer (at least in my case). This list is by no means exhaustive of my negative experiences, just the highlights: 1. I received an errant text from one of their sales managers referring to me by my last name in insulting terms. I immediately pointed it out, never got an apology for it. 2. My wife had to come up to do paperwork while I was at work, her first comment after being there a very short time was that the finance manager was extremely disrespectful, sarcastic, and condescending to my salesperson in my wife's presence, so much so that it made my wife uncomfortable. This salesperson quit before my purchase of the car was complete. 3. The car initially stayed at the dealership for tinting; a few days after taking possession of the vehicle, I noticed a number of cosmetic issues and blemishes that I had not seen during the test drive involving numerous scratches on the door pillars, scratches on the gear shifter plate, and a paint defect. It looked as if someone had dried the car with debris on the towel and scratched the plastic parts. When I sent pictures to the new salesperson I had been assigned to, I was told these things "should have been caught prior to sale" and "we should've never put that car out there on the lot like that". 4. I was assured by the finance manager that they had a "whole fleet of loaner cars" should anything arise with my new purchase. After the issues came to light, I waited weeks so that I could leave my car for inspection/rectification of the issues, yet no loaner car became available. Was then told they "certainly don't have a fleet, we don't have nearly enough". 5. One of the issues is a paint defect on the back hatch; I was told by both the salesperson and the service manager that it could be fixed under warranty but that I was taking the risk of the new paint not matching the old. At that point, I was told by both that I could likely opt for a reimbursement and forego repainting. I spoke about the concern with the paint not matching and that I'd rather opt for a reimbursement if possible with the same sales manager that insulted my last name. He said he'd look into it. A week later I'm told that the "body shop does good work I don't see where it wouldn't match" despite what the service manager told me. No-one would just say I'm sorry for all the trouble and offer to take responsibility for making everything right. If I could just take this car back and go spend more money on a different car, I happily would. Barring that, if I could get my service transferred elsewhere I'd jump at the chance. I have been insulted, mislead, and given the runaround quite enough.

I called this agency about a truck they were advertising. Even though the price has been…read moreconsistently priced for several days, when I called about it, it suddenly was $10,000 higher. The guy on the phone was short and rude. When I called, I was very polite and mentioned I was interested in two of his trucks. When He told me the price of the first one and its "new cost" I politely responded that this truck runs new at that price. He lashed back, "then go buy one brother". I was a bit stunned and said, "excuse me"? He repeated his statement even louder, "then go buy one Brother"! At that comment, I decided not to ask about the second truck because this man's complete rudeness and belligerence. He lost a potential deal because it was the second vehicle I was most interested. After the call I looked up their agency online and was not surprised to find it looked like a complete dump with a scattering of vehicles sitting around with no organizational appeal . Given that this man was rude at his belligerent insistence to call me "brother" as well as well as the sudden price hike and the pictures of this run-down place, I am very, very happy I did not ask about the second vehicle as this man's rude temperament went along with the condition of this agency. I would avoid this auto sales at all costs!

From the owner: We sell high quality, used trucks and SUV's. All vehicles sold are mechanically inspected and…read morethose with under 100,000 miles have a 6 month/6,000 mile power train warranty. We have been in business at this location since 1984.

My husband just purchased a vehicle from Birmingham Mitsubishi, and the patience and time given to…read moreus were truly amazing. Our car dealer, Ka'Jarvis, was extremely knowledgeable and honest, and there was absolutely no pressure to buy. By the end of the deal, it genuinely felt like we were part of the family. My sister referred us to this dealership. Honestly, if I had read some of the older comments beforehand, we might not have gone--but times have changed, and there are new people there now. From our experience, like any car place, their job is to get you into a vehicle, but Ka'Jarvis made sure we were satisfied and comfortable with both the car and the price before anything else. That meant a lot. I also want to thank him and our finance representative, James, for making the process smooth and stress‑free.

What a mistake to take them at their word...never again will I fall for everything's perfect for…read moreyou!

Never buy a from Drivetime. Bridgecrest is their lender and that company is the worst predatory…read morelender in the business. And drivetime salesman know this from the beginning. It's the absolute worst company ever to purchase a vehicle from.

I went up there in April didn't have to pay anything down but I did a month later I paid 16,000 to…read morepay the car off that wasn't worth 12,000 on blue book. But that's a car lot right?? So here I am a month in, in my new car and the check engine light comes on. Come to find out no one wants to touch this car because it's a cvt transmission. And you can't buy parts unless it's directly from neisson. So after 4 mechanics and having to replace the knuckle because the car was jerking right after I bought it I am now having to buy a new transmission from Nissan another $6,000 I'm going to have to drop on this car and the nice lady at Nissan ran the VIN number and drive time knew about the light coming on because it's been popping on since may 2023 they just cleared it out and sold it to me knowing the transmission would have to be replaced. So unless you have thousands to throw down the drain go elsewhere

great selection reasonable down payments and extremly low payment. theres not a dealer around that…read morecan beat or match this......period

We bought a 2018 Hyundai Elantra on 10/13/2025. The next day we brought the car back in because the…read moreRPMs was going into the red whenever we would speed up to pass someone and per Birmingham location the service department and manager told us it was normal for a vehicle to do this. So let's move on, we had an error code for camshaft sensor on 1/3/2026 we notified Holmes motors of this error code and to tow it there it of cost $100 using my insurance for towing and they claimed he was over mileage and according to the paper we were not. We had to have the car fixed we had the vavle cover gaskets, crankshaft seal (front), rear disc pads, oil filter and oil done fixed. Now during this time our vehicle was in the shop for approximately 3 weeks after getting fixed. Then we had to replace the wheel bearing on front passenger on 2/10/2026 as i sent message for service at Holmes and nothing from them. Now as of 2/20/26 the engine is gone. Pistons broke, engine oil all over the car, engine oil pan replaced. So let's see if Holmes will replace this vehicle as my son has made his pymts on time if not early at $240 biweekly and we put down $2000 on a car on 10/13/25 that is not drivable and have been having issues since we gotten the vehicle. If they would of done a proper inspection on this vehicle when we brought it into them then maybe they would of caught this issue before it gotten this bad to where this vehicle is no longer drivable.

Most knowledgeable, nicest, trustworthy and reasonably priced automotive shop in the Birmingham…read morearea!!

From the owner: "Auto Man Automotive is a family owned and operated vehicle service and repair shop. We take pride…read moreand being honest and upfront with the care of your vehicle. Service excellence is not an option it is a requirement. Our customers are treated like family no matter what walk of life they are in. We service all makes, models, and new or old we are here for you. We have 50 years of knowledge with a focus on keeping you rolling and getting every mile out of what ever you are driving."