My son saved for his dream car.... dodge challenger. We called and spoke with the owner.... drove…read moreall the way there. He was not honest about the cars issues. Promised us there were no issues!! What a LIE!!! The car had been a money pit and needed so much work. Paid $6700.00 AND have dumped $4000.00 more already. Just so our son can drive in a safe car. DO NOT RECOMMEND THIS PLACE!!!!

He's a liar. Period. Flew all the way to Birmingham from North Carolina, was promised a certain car…read morewas ready for me, got to Goldstar right at 9am when they opened, then was told "the car was in the shop, it will be here in an hour". After 30 minutes passed he showed the biggest theatrics saying that the car caught on fire on the way from the shop. I can only assume that the car was never ready. I believe that he was trying to do a bait and switch in attempts to have me buy a different vehicle. He blatantly lied to me and my family about the car being ready knowing that I was spending a lot of money to travel to pick it up. The one fact that I know is he's untrustworthy. He was dressed head to toe in gotti designer clothes, and everything that came out of his mouth seemed to come from ego. All the cars on the lot looked great from afar, but when I looked inside them they were all beat up, like he didn't even try to make them look presentable. Instead of driving home today in a new car, I'm spending an extra $1k to get home.

This dealership has a great sales department. But once they sell the car and you need service, you…read morebetter find a different dealership. They currently do not have good people running the service department. The person that overseas that repairs is actually okay. But he only handles the repairs. The people you need to deal with and help you with warranties and service contracts That is a total different story. What a disaster. They had a service manager, Joey. He was by far one of the best service managers i've ever dealt with in fifty years of doing business with dealership. He was honest on top of everything And above all I trusted him. They hired somebody recently who is cocky And is disrespectful and is more interested in his cellphone. When you have no trust with a dealership, you do not want to bring your car there. Considering I've bought 3 cars there since 2019 This is quite disturbing. I live in Gardendale but I'll now be traveling to Riverchase or Pelham. I cannot recommend their service department and I would suggest you start looking elsewhere. I don't even give them one start but I had to give something to post this review.

They've had my partners car for over 6 weeks for a repair, and every time we speak to them we get a…read moredifferent story. One week they called to let us know it was almost finished. Two weeks later they said they were about to start working on the repair. Also, they called us a couple of weeks ago to ask us which loaner vehicle they gave us, as they were "checking inventory". We don't have a car from them, and were never offered one... Which honestly leaves me concerned that they lost an entire vehicle, somehow. We spoke to them last week and they mentioned that they needed to order an airbag part to fix an airbag light. (An airbag light was never on, and not the reason the car was brought in in the first place). The service desk employee acted surprised when we were confused about the mention of an airbag part, considering 6 weeks into the repair it's the first time they've ever mentioned anything being wrong with the air bag. In any case, I would scrap my car for parts before I ever sent it back to this Kia for a repair. Unsure what's going on, but we've been given the runaround for far too long.

Raymond is so friendly, so helpful, he explained all the details of our purchase, then explained…read moreall the amenities of the car. I will always recommend Raymond to anyone looking for a vehicle.

My family has been dealing with Dewey Barber since the late 70s. Great, honest, laidback people!…read moreGave me the max on my trade and I drove away in my new Chevy Trax Active. No pressure sales!

There a great place to get a car they work with people if your looking for a car that's the place…read moreyou won't to go they are great. people There team will help you I know frist hand my name is Vicki Rhodes there a Great car lot Thank you

I'm writing a complete and honest review. If any employee gives you attitude, BEWARE--they might…read moresabotage your car. I came in thinking I had a connection issue. My Corvette sometimes wouldn't start, and I had just had an engine replaced in August. It turned out to be something as simple as the car being a manual transmission with a neutral lock--something no one at Edwards Chevrolet could tell me. This leads me to believe not only are the service clerks (Luci was a great clerk) unexperienced, but the technicians must not be very knowledgeable either. The service clerk Brooks literally told me over the phone, before he acted like a grown man, that no one wants to work on my car. I immediately replied, "Well then let me speak to a manager so I can figure out why." He then changed his attitude and started being professional all of a sudden. That made me suspicious. I told two managers at Edwards Chevrolet that their employee spoke to a customer in that way, and they didn't seem the slightest bit surprised. (Marty Phillips and a Mr. Short.) Manager Mr. Short at Edwards Chevrolet said there were cameras positioned at every bay and he would follow up with me to ensure there was no foul play with my vehicle on 10/16. Since then he's ignored my calls and texts. Marty Phillips didn't even care to investigate. He started mentioning how long everyone had worked there, as if that would prove I'm lying. After reviewing their work on October 16, I found three faults: Drained oil A hose that was detached and not placed back A connector disconnected from my starter I am a 27-year-old United States Army veteran, and I think this business is TRASH. No communication. No accountability. No integrity. I'm ashamed that an American business like Chevrolet is attached to Edwards. Very emotionally charged staff. Very unprofessional. Don't trust this dealership.

In 2020, I purchased a brand new 2020 Chevy Blazer (Silver) and had an excellent experience. Fast…read moreforward to 2026, that vehicle was totaled due to a system issue that caused me to crash into another vehicle. On February 6, 2026, I purchased a used 2022 Chevy Blazer Redline Edition (Black). After having the vehicle for just over a month, the radio and display screen stopped working, and the car completely died, which also caused the key fob to stop functioning. When we attempted to use the physical key inside the fob, we discovered it was not the correct key for the door. After several days of communication with the dealership, the vehicle was finally towed to the service department. The car remained there for almost a week, and after multiple follow‑ups from me, I was finally given a diagnosis. Due to extenuating circumstances, I was unable to purchase the extended warranty, so I understood that the financial responsibility would fall on me. I approved the repair, which totaled $1,085. Today, when I followed up on the status of the vehicle--having now been without a car for a week and a half--I was informed that although the original diagnosis had been repaired and the radio was functioning, the display screen was still not working. I was told this would require an additional $621. This entire experience has been extremely frustrating. I am deeply concerned about how this vehicle passed inspection prior to being sold. I also question why the technician did not identify the issue with the display screen during the initial diagnosis, especially since it was directly related to the radio problem. Based on my experience, I would caution anyone purchasing a used vehicle from Edwards Chevrolet Downtown to secure a warranty immediately. Without one, the experience can be extremely costly and stressful. I am very disappointed, as I previously had a positive relationship with this dealership. I work hard for my money, and I value businesses that demonstrate loyalty, accountability, and integrity. Unfortunately, this situation has left me feeling dismissed and financially burdened due to issues that should have been identified and addressed before the vehicle was sold. Two weeks ago, I underwent major surgery and am currently on medical leave from work, so my finances are extremely limited. After being without a vehicle for a week and a half--and despite requesting a loaner--I was never provided one, nor did I receive a response regarding my request. As a result, I will now be picking up my vehicle in the same condition in which I brought it to the dealership: still not functioning properly. I am already out $1,085 for the initial repair, and I simply cannot afford the additional $621 that was quoted. When I dropped off my vehicle, I provided detailed information, along with photos and a video clearly showing the issues the car was experiencing. It appears that this information was disregarded. Instead, it feels as though only part of the problem was addressed, resulting in an incomplete diagnosis and additional costs. Furthermore, the issue regarding the physical key inside the key fob not fitting the door was never acknowledged or addressed. This has been a difficult lesson, and I will not be doing business with this dealership again. I understand that I am only one customer, and my decision not to do business with this dealership again will not impact them financially. However, I cannot continue to support any company that takes my hard‑earned money and leaves me feeling as though I have been taken advantage of or made to feel foolish and I feel like BOTH!