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    Edwards Chevrolet

    3.3 (36 reviews)
    Open 9:00 am - 7:00 pm
    Updated 1 month ago

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    7 months ago

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    10 months ago

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    2 years ago

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    1 year ago

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    2 years ago

    I loved how friendly, informative and helpful Yvette Kelley is each time I have come in.

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    8 years ago

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    11 years ago

    Made buying a car easy!! Ask for Mr. Darrin Mitchell! Entire staff there was friendly and professional throughout the entire process.

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    9 years ago

    Excellent service!!! They are fast, courteous and I have never had a complaint!!!

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    12 years ago

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    Ask the Community - Edwards Chevrolet

    Review Highlights - Edwards Chevrolet

    Not only was Marty great, he sat with me and made sure I knew what I was doing before I left.

    Mentioned in 5 reviews

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    Stivers Ford of Birmingham - Stivers ford of Birmingham

    Stivers Ford of Birmingham

    (93 reviews)

    Disappointing Experience at Stivers Ford of Birmingham - Poor Communication and Broken Promises…read more Update: Since posting my original review, Stivers Ford has taken meaningful steps to address my concerns. The sales manager, Ali, was very proactive and made sure I received the code to order my charger, which has now shipped. Danielle from the service department also provided exceptional customer service--she arranged for the incorrect hard top cover to be replaced with the correct one, and followed up to ensure everything was resolved to my satisfaction. While my initial experience was frustrating, I appreciate the efforts made by Ali and Danielle to make things right. Their professionalism and responsiveness have improved my overall impression of the dealership. -------------------- On May 30, 2025, I purchased an F-150 Lightning from Stivers Ford in Birmingham, and my experience has been extremely disappointing due to unmet promises, miscommunication, and poor follow-through from management. Home Charger Installation Issues: From the beginning, I made it clear to the sales team (Daniel Willis and his manager Ali Moran) that I needed a home charger installed as soon as possible due to living in a rural area. They assured me it would be completed within 7-14 business days. However, a few days after the sale, the service department informed me there was a 3-4 month backlog for installations--a significant discrepancy that should have been disclosed upfront. The coordination problems worsened when management arranged for an installer to contact me, but I never received the required email from Ford to get the charger. Without this email, the installer cannot proceed, making the entire scheduling process pointless. This demonstrates poor coordination between the dealership and Ford's systems. Management's Inadequate Response: Despite multiple attempts to reach the sales team and management (including floor manager Kelly), I have received no direct response to my reasonable solution: I offered to purchase the charger myself and arrange installation, with Stivers reimbursing both costs. Instead of addressing my proposal, they only sent text updates about contacting Ford corporate and forwarded copies of emails to Ford. As a customer, I should not be caught in the middle of disputes between the dealership and manufacturer. When I warned that lack of response would lead me to contact Ford corporate, the Better Business Bureau, and post reviews, they still failed to respond, forcing me to follow through on that warning. Additional Product Issues: Beyond the charger problem, I ordered several accessories with my purchase: - Hard tonneau cover: Wrong model delivered, and installed! - All-weather floor mats: Received standard cloth mats instead - Bed liner: Correctly installed (outsourced) These errors occurred because the sales team placed incorrect orders, further demonstrating their lack of attention to detail. One Bright Spot: Danielle Morales in the service department deserves recognition for being professional, apologetic, and genuinely helpful. She promised to order the correct hard cover and arrange home installation to replace the wrong one. I hope the service department follows through on her commitment. Bottom Line: Stivers Ford's sales team overpromised and underdelivered, while management failed to honor commitments or even acknowledge proposed solutions. The pattern of miscommunication and poor follow-through suggests systemic issues with their customer service processes. I cannot recommend Stivers Ford of Birmingham if you value honest communication, reliability, and professional customer service. Consider other dealerships that can deliver on their promises. I will update this review if the remaining issues are resolved satisfactorily.

    I genuinely had the worst experience of my life at this Ford dealership. They took my car three…read moretimes over the course of three months for an issue involving a head gasket and never once properly identified it until my head gasket blew which cost me $5000. I called them and I told them this and they told me they weren't going to fix anything. I just want my car fixed. That's the whole reason I took it there. I just wanted the problem identified and fixed. They didn't identify it and I had to take it to someone else who did identify it and by the time they did, it was too late and now I'm down $5000. Genuinely the worst experience of my entire life. I would never advise anybody to ever come to this place. If there's one thing I could tell you to not do in Birmingham. It would be to NEVER get your car serviced at stivers Ford. If you are going to go to stivers Ford, at the very least, bring some bleach to drink afterwards.

    Carvana Birmingham

    Carvana Birmingham

    (85 reviews)

    Selling my car on Carvana was a much easier process than I anticipated. I was happy with the…read moreprice, docusign process was simple, and setting up pick up was a breeze. Pick up driver called within 30 minutes of arrival, and picked up my vehicle within the first 30 minutes of a three hour pick up window. Even better, once he arrived, he was in and out within 15 minutes. 10 minutes later, received confirmation e-mail of pick up, and $ was deposited within 24 hours.

    One star only because zero stars isn't an option. This is not an issue with the Carvana of…read moreBirmingham location--the team there was excellent. The problem is Carvana's broken process. The entire purchasing experience was stressful and frustrating. Just when I thought we were finally finished with Carvana, another major issue arose. Two full weeks after I dropped off my trade-in and picked up my new vehicle, my credit union informed me that Carvana failed to pay off my credit union loan within the required 10-day payoff window. As a result, my account is now past due on a vehicle that has been in Carvana's possession for over 14 days. To make matters worse, my new loan funded Carvana more than three weeks ago. Throughout this ordeal, Carvana's customer advocates largely added to the stress rather than resolving issues or clearly explaining next steps. Problems went unresolved and communication was consistently poor. I would not recommend Carvana to anyone. The Carvana process is fundamentally broken.

    Jim Burke Chrysler Dodge Jeep Ram

    Jim Burke Chrysler Dodge Jeep Ram

    (14 reviews)

    PLEASE SHARE THIS:…read more I dont want this to happen to anyone else. At Jim Burke Dodge Chrysler Jeep Ram in Birmingham Alabama (check thier reviews) I took 2 of my 11 trucks to Jim Burke Dodge Chrysler Jeep Ram back in February they had been giving me the run around about my trucks every since then. I Called them in April askin wasup with my trucks getting fixed because THEY DO NOT DO ANY FOLLOW UP OR UPDATE CALLS ABOUT YOUR VEHICLE!! They gave me some excuse about they haven't got to it yet!!! So I bought that lie and waited. Called again in June still nothing!!!! So I called and asked a friend to give me the name of who is over the entire servicing department at Jim Burke Dodge Chrysler Jeep Ram and they gave me a name of Ronald Toelken! So I went into the dealership in July and asked for the guy they showed me his office. I walked square dead up in his office and to have a great business man to business man conversation with him about my fleet vehicles. I explained to him that my team rely on their vehicles to install tvs and sound all over the south. And having 2 vehicles sit in his shop for 5-6 month while they try to figure out how to fix them is unacceptable!!! I have truck notes and insurances that must consistently be paid on these trucks!!! He said he understood and had his service men get right on it and fixed one of them got it back to me and we put that one back in service. But the other one he said he had to find a part. So I bought that excuse and left again to wait. I went back in August because no calls from them or anything about my truck. The service guy claimed the part aint came yet. Now im pissed but i hold it in and leave. Here it is September I jus left the Dr ‍ in a sling and I decided to stop back by about my truck. This dude says we got the part last week and we should be able to get you your truck sometime this month! Im like WHAT??? !!!! I want my truck fixed quickly like you did the first one! You mean to tell me it aint on your high priority list to fix my truck first? So you got other vehicles ahead of mines??? "Thats right Mr Parker take it or leave it "! Now that level of unprofessionalism pissed me the hell off!! So this guy tells me to leave the premises! I told him i will when i get my vehicle!!! He went and called the cops on me to have me tresspassed off the property because I told him they had bad reviews for the exact same issues!!!! Now i had to have my truck towed to a new shop for the repairs!! What's crazy is these are 2017 Ram Promaster City trucks and both trucks air conditioners went out at the exact same time!! Thats what was wrong with em!!!! Im done with Dodge and Im done with Jim Burke!! I bought 3 brand new trucks from them! They have lost me and my business for life!!!! I called my homie Marcus King who owns King Boys Towing and told em i need him to come get my truck and explained to him what happened. Marcus said don't sweat it Lando i have a mechanic who can fix it right away im sending one of my trucks to you now! Their reviews says it all as to why im goin through this!! I had a buddy of mines tell me not to go there because they keep and hide your vehicle. He said all i gotta do is read the reviews!! And my ass took em to em anyway ‍ im mad at my self!! I will Definitely be filing a lawsuit asap!

    Bought my car from Jim burke and have had the oil change done every time there. Today they tell me…read morethey can't do it due to modifications on the car..mind you I bought the car with the modifications on it (oil catch can and cold air intake). Asked them if they drained the supercharger when they changed the oil. They had no idea what we were talking about. I asked if they serviced other hellcats and the reply was yes, but they had never drained the supercharger in one either. So obviously they are not competent to service certain vehicles. People be careful and ask questions, this company does not stand behind what they sell and aren't knowledgeable. And we're very rude!! My 3rd vehicle I have purchased from Jim Burke but absolutely my last!!

    Edwards Chevrolet - car_dealers - Updated May 2026

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