Needed a part for my 2004 Chevrolet Monte Carlo, but the part had been discontinued by GM. After doing an extensive search, I found it at Dewey Barber Chevrolet in Gardendale, Al. and I live in Oceanside, Ca. Talked to Hoyt in parts and he looked it up and had two, but needed to make sure it was the right color. He went to the back and checked it out and he said was a sandy color which sounded right, but to be sure, he took a few pictures and emailed them to me. Exact color I needed. Ordered it and as of this writing, it's on its way. Hoyt went out of his way to satisfy a customer, which a lot of people would not do Kudos to Hoyt and Dewey Barber Chevrolet. read more

Raymond is so friendly, so helpful, he explained all the details of our purchase, then explained all the amenities of the car. I will always recommend Raymond to anyone looking for a vehicle. read more

My family has been dealing with Dewey Barber since the late 70s. Great, honest, laidback people! Gave me the max on my trade and I drove away in my new Chevy Trax Active. No pressure sales! read more

I hghly recoomend this dealership if you are looking to purchase a new car. Tony and David were easy to deal with in the process. I was pleased from my very first contact with them via email. My questions were answered within a reasonable period. While their online price was the same as all other dealers I checked, they did not have excessive junk fees. Anything closely described as Dealer Prep Fee is merely income to the dealership with no commission paid to the sales staff. $400 is reasonable in my view. Other dealerships I checked had $700 and even $1100 just for that line item. My trade in was valuated at the KBB value that I had researched prior to my purchase. And, they handled my key back after viewing my vehicle. It was worth my 110 mile drive to their dealership. I experienced no high pressure sales even when the Extended Warranty was offered and declined. read more

Gave me a good deal on my trade in. Salesman was great! I love my gift he gave me. A beautiful Case knife.

My new car buying experience at Dewey Barber Chevrolet in Warrior was excellent. The sales manager, Tony & salesman, Raymond Webb were extremely helpful with the buying process. If a new or used vehicle is in your immediate future then please go see the team at Dewey Barber - Roy Davis read more

1. Is the lowest I could give. They deserve a 0. Absolutely the WORST Customer Service experience I've ever had. I will NEVER take my car there again. EVER! As a matter of fact. I'll never do any business there because of this experience. They lack customer service and accountability. My car went into Dewey Barber for repairs on 7/21/23.. my car was not completed until 9/1/23. It likely wouldn't have been finished then had I not sat the situation in the service managers (Daniel) lap. The guy I had been dealing with from the beginning was (Marcus), not sure of his title. He works in the service department also. I kept going around in circles with him and was finally fed up and that's when I asked to speak to someone else. The entire time my car was in for repairs. He (Marcus) called me ONCE with an update and that's because I expressed frustration and made it clear I needed my vehicle. I would call at least once a week after the initial (about a week) estimate had passed with ZERO communication. This was an insurance repair and Marcus had absolutely No contact with my adjuster at all as far as repair costs went. I provided all the necessary info and the ball was dropped. Then the blame was shifted to the body shop which was someone Dewey Barber was dealing with. I never had any interaction with the body shop, so if there was an issue with them. It was never relayed to me, until I expressed my disdain in relation to the communication and amount of time my vehicle was there for repairs. I mean every single call was (a couple days). Then I week later I call and still no update. I was driving a rental car for well over a month. After my insurance reimbursement. I'm out almost $1k for a rental. Due to them dragging their feet. Not only that. I was also told there was an additional repair needed. A "poppin" noise. I drive that car daily it's a 2013 Chevy Malibu with over 160k miles. I've had ZERO major repairs on this car and I keep it serviced . I never heard any popping. I'm uncertain if that came after the repairs or what, but that was an additional $1600 out of pocket for repairs. I wouldn't taken it elsewhere, but it was already there and I was assured it would be completed next day. Which it was in this case. So overall I spend almost $3k outside of my insurance claim for a terrible experience & example of customer service from a business that quite frankly shouldn't be operating. ALSO! I was charged a fee for using a credit card to pay for my repairs. No mention of that prior to me setting up my pickup. When I question the fee. The person at the service desk points to a sign. How was I supposed to a see a sign from home? I caught an Uber to pickup my vehicle and this was my first trip there since my car was towed for repairs. So the fee for a credit card was new to me. Had I known it cost extra money to pay for service with a card. I could've brought cash. Very different experience for me. Ultimately, I'd never recommend them to anyone. Stay clear. They talk good, but lack execution. Zero Stars is what I wish I could leave. There's more I could write about this experience, but I think it's clear I wasn't happy. Services rendered: Replacement Hood with paint, New Air Filter, new battery, new air filter hose. Wasn't like I had a major crash and my car needed a fully body repair. read more

I brought my 2011 Chevy Tahoe here on Tuesday because the ABS light and the Service Traction Control/Stabilizer sensor kept flashing across my dashboard. On the 3rd day, I received a call from Jeremy stating that the lights were not on. I advised Jeremy that he has to attempt to put it in gear before the ABS light and the Service Traction Control/Stabilizer would show on the dashboard. Jeremy called me back after some time and indicated that he dont know why the ABS light and the Service Traction Control/Stabilizer sensor are on. This concerned me, so I called the Store manager who turned out to be the Scott Barber, one of the owners. I explained my concern and that I am under the impression that if the sensor and lights are on; you should be able to put it on the "chevy machine" and diagnose the issue. Scott responded in a very demeaning voice and says that your truck has a oil leak and it needs a motor mount and before they could tell me why the ABS light and Service Traction Control/Stabilizer sensor were on; I need to pay for the motor mount; then it would be another diagnostic fee after the motor mount was fixed to diagnose the ABS issue. Remind you, this is THE OWNER! Scott was very condescending and extremely defensive. I was ANGRY! I told Scott not to do any work on my truck and that I am coming to get it. Just think I was looking to purchase a brand new Chevy 2023 Tahoe from Dewey in the next 5 or 6 months, if they had fixed my issue with the 2011 Tahoe. SHAME ON YOU, Scott! I expect more from the owner!!! read more

I was going to buy a car here but unfortunately it did not work out the only thing that really bothered me about this place was I told them what my maximum amount that I wanted to pay each month. What they did was they automatically tried to sell me a car that was over my max payment. This really turned me off from buying a car here. I thought I made it clear what I was looking for but all they wanted to do was Max out my car payment. The salesman was genuine but the finance guy obviously was not listening to me. I would be careful if I was going to buy a car from this place. read more

I needed a vehicle for my son who was attending college this fall. I located a vehicle at the dealership online. I made an appointment with a salesperson to see the vehicle at a designated time. When we arrived the vehicle was pulled up front and ready for us to inspect and drive. Upon returning from a test drive, we negotiated a trade in and the purchase price of the new vehicle. The whole process took an hour or less. Treated professionally. read more

Absolutely horrible when trying to buy a new car and you qualify for GM Employee discount along with the end of the year rebates! This finance manager will argue with you about what you can and can not get even if you know exactly what you qualify for because it's not the first time you've purchased a vehicle at the end of the year! They will not even give you the courtesy of calling you to let you know one way or the other if they can work the deal out either!! If I could give them zero stars I would! The only good thing is the sale staff. I will NEVER set foot on that property again! read more

Awesome dealership with an amazing team of folks. Had to get a vehicle transported in from another state with very specific options to meet my family's needs. Had it there within two days, and the entire financing process took no time at all. read more

Never buy another vehicle from Dewey barber! Purchased a new Monte Carlo a few years ago. Had it about a year and paint completely off hood! Took it to the dealership they said was a Chevrolet problem. I contacted GM and they told me the dealership was responsible for the paint job. !!!! Oh well. Sold it read more

Best dealership. The salesman and service department are bar non the best around. They will go above and beyond to make sure you are not inconvenienced and will have you vehicle serviced and ready to go in no time. The sales people are friendly and knowledge. I have always bought American cars but the choice to go with this Chevy dealership was simple because of there reputation in the area. No pressure sales and easy to do business. I will never shop anywhere else. read more

Great experience with our salesman Jimmy Adams! We went late Friday when they were getting ready to close. Jimmy was very accommodating and let us test drive. After going to other dealerships to check out a few more on Saturday, we returned and purchased from Dewey Barber. No pressure just professional service. I highly recommend using this dealership and salesman for your next purchase! read more

My wife and I are shopping have made 3 trips to Barbers store. Was greeted and treated very nice. Received a sales brochure and scraped off the place. Wow I won 2500 dollars. Nice down payment help on a car. Went to cash in showed the mail out to a nice young girl. She verified the numbers and that they were indeed connected to winning the 2500. Then the bomb, tho it stated I won 2500 dollars we had to check out the bar code as that really was what I won. Bait and switch at its worse. I am 75 years old and am not really stupid but was this time. Never set foot in the place again. Cannot believe in this day and time snake oil sales are still going on. I gave the paper to her without being nasty,tho It cost time and gas to be conned. read more

Went to look at a truck. Spent 20 minutes in the parking lot and was never greeted walking all over. Finally walked inside to several dead stares hoping I wouldnt ask for help. Finally I was headed out the door because I didn't get a good vibe and the person next to the door asked if I needed something, I said help with a truck. We walk to the outer limits to look at a 70k truck. I looked it over while he didn't say a word, I cranked it and it was out of diesel. I wanted to drive it but it was beyond empty. Before I could look under the hook the salesman locked the truck and said the only station for fuel is all the way over in morris. I guess I'll try and different dealer. Just for the heck of it I emailed them about the truck. Another one of their people sent me a price on the truck 3 grand higher than their advertised price plus tax doc and title. When I asked why they didn't even respond. read more

I bought a low mileage Cadillac from Dewey Barber and was told it had been checked out and everything was good. I was told tires had a lot of miles left so I would be in good shape there. Trusting the salesman I did not check to see if what I was being told was the truth.. My mistake. The first issue was: The QUE (control panel screen) did not work. I called the salesman and was told to take it to Crest Cadillac which I did. The QUE was replaced after driving the car for a week. I was told at that time the tires were due to be changed. The Cadillac dealership representative stated " I would not let my mother take a trip to Gulf Shores on those tires". They also told me I needed a front end alignment. I ended up spending over $1,000 that day. Last Friday when I left work the car wouldn't start. The battery was dead!! which resulted in my staying in my office until approximately 7:00 (2 hours alone) until roadside assistance from Cadillac came to replace the battery. I called Dewey Barber and expressed my concerns to the salesman Tony Romano and was assured he would bring my concerns to the weekly sales meeting and could expect a call from Scott Barber. As of this writing no one has shown me the courtesy of calling. If you are thinking of buying a used car from Dewey Barber I suggest taking the vehicle to someone and have it checked out. Needless to say, had I done that I would not have had all the aggravation I have experienced and my wallet would not be lighter by $1000.00+ before the first payment was made. read more