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Mto Motors

5.0 (1 review)

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2 years ago

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GoldStar Auto Brokers

GoldStar Auto Brokers

(8 reviews)

My son saved for his dream car.... dodge challenger. We called and spoke with the owner.... drove…read moreall the way there. He was not honest about the cars issues. Promised us there were no issues!! What a LIE!!! The car had been a money pit and needed so much work. Paid $6700.00 AND have dumped $4000.00 more already. Just so our son can drive in a safe car. DO NOT RECOMMEND THIS PLACE!!!!

He's a liar. Period. Flew all the way to Birmingham from North Carolina, was promised a certain car…read morewas ready for me, got to Goldstar right at 9am when they opened, then was told "the car was in the shop, it will be here in an hour". After 30 minutes passed he showed the biggest theatrics saying that the car caught on fire on the way from the shop. I can only assume that the car was never ready. I believe that he was trying to do a bait and switch in attempts to have me buy a different vehicle. He blatantly lied to me and my family about the car being ready knowing that I was spending a lot of money to travel to pick it up. The one fact that I know is he's untrustworthy. He was dressed head to toe in gotti designer clothes, and everything that came out of his mouth seemed to come from ego. All the cars on the lot looked great from afar, but when I looked inside them they were all beat up, like he didn't even try to make them look presentable. Instead of driving home today in a new car, I'm spending an extra $1k to get home.

Brannon Honda

Brannon Honda

(37 reviews)

Kevin Malone was very helpful in my purchase of a 2023 Honda Ridgeline. Overall easy and smooth. I…read morehighly recommend him with any of your needs. Jackie Jimmerson

If you have some in-laws or coworkers you don't like and want them to be treated poorly, send them…read moreto Brannon Honda. There is a stunning lack of professionalism and accountability as well as disrespect for the customer (at least in my case). This list is by no means exhaustive of my negative experiences, just the highlights: 1. I received an errant text from one of their sales managers referring to me by my last name in insulting terms. I immediately pointed it out, never got an apology for it. 2. My wife had to come up to do paperwork while I was at work, her first comment after being there a very short time was that the finance manager was extremely disrespectful, sarcastic, and condescending to my salesperson in my wife's presence, so much so that it made my wife uncomfortable. This salesperson quit before my purchase of the car was complete. 3. The car initially stayed at the dealership for tinting; a few days after taking possession of the vehicle, I noticed a number of cosmetic issues and blemishes that I had not seen during the test drive involving numerous scratches on the door pillars, scratches on the gear shifter plate, and a paint defect. It looked as if someone had dried the car with debris on the towel and scratched the plastic parts. When I sent pictures to the new salesperson I had been assigned to, I was told these things "should have been caught prior to sale" and "we should've never put that car out there on the lot like that". 4. I was assured by the finance manager that they had a "whole fleet of loaner cars" should anything arise with my new purchase. After the issues came to light, I waited weeks so that I could leave my car for inspection/rectification of the issues, yet no loaner car became available. Was then told they "certainly don't have a fleet, we don't have nearly enough". 5. One of the issues is a paint defect on the back hatch; I was told by both the salesperson and the service manager that it could be fixed under warranty but that I was taking the risk of the new paint not matching the old. At that point, I was told by both that I could likely opt for a reimbursement and forego repainting. I spoke about the concern with the paint not matching and that I'd rather opt for a reimbursement if possible with the same sales manager that insulted my last name. He said he'd look into it. A week later I'm told that the "body shop does good work I don't see where it wouldn't match" despite what the service manager told me. No-one would just say I'm sorry for all the trouble and offer to take responsibility for making everything right. If I could just take this car back and go spend more money on a different car, I happily would. Barring that, if I could get my service transferred elsewhere I'd jump at the chance. I have been insulted, mislead, and given the runaround quite enough.

Carvana Birmingham

Carvana Birmingham

(85 reviews)

Selling my car on Carvana was a much easier process than I anticipated. I was happy with the…read moreprice, docusign process was simple, and setting up pick up was a breeze. Pick up driver called within 30 minutes of arrival, and picked up my vehicle within the first 30 minutes of a three hour pick up window. Even better, once he arrived, he was in and out within 15 minutes. 10 minutes later, received confirmation e-mail of pick up, and $ was deposited within 24 hours.

One star only because zero stars isn't an option. This is not an issue with the Carvana of…read moreBirmingham location--the team there was excellent. The problem is Carvana's broken process. The entire purchasing experience was stressful and frustrating. Just when I thought we were finally finished with Carvana, another major issue arose. Two full weeks after I dropped off my trade-in and picked up my new vehicle, my credit union informed me that Carvana failed to pay off my credit union loan within the required 10-day payoff window. As a result, my account is now past due on a vehicle that has been in Carvana's possession for over 14 days. To make matters worse, my new loan funded Carvana more than three weeks ago. Throughout this ordeal, Carvana's customer advocates largely added to the stress rather than resolving issues or clearly explaining next steps. Problems went unresolved and communication was consistently poor. I would not recommend Carvana to anyone. The Carvana process is fundamentally broken.

Mto Motors - car_dealers - Updated May 2026

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