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    Riverchase Collision Repair

    3.4 (5 reviews)
    Closed 8:00 am - 5:00 pm

    Services - Riverchase Collision Repair

    Bumper repair

    Auto frame testing

    Auto maintenance

    5 More Services

    Oil changes

    Auto repairs

    Auto steering and suspension repair

    Routine automotive maintenance

    Rear-end damage

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    Joe Hudson's Collision Center

    Joe Hudson's Collision Center

    (27 reviews)

    Delivered what they promised - very transparent on repair progress. Communication level with me as…read morea customers was above average, from the estimator, financial department, to the front desk receptionist. Would highly recommend to anyone.

    if I could give less than a one I would…read more I had an extremely disappointing experience with Joe Hudson's Collision Center located on ATI Road in Hoover. Progressive Insurance directed me to this shop--over 30 miles from my home--after my vehicle was hit from behind. From the very beginning, the customer service was unacceptable. The shop called me unexpectedly and told me I needed to bring my car in by 8:00 a.m. to schedule the repair. I explained that was impossible because I live more than 30 miles away and work full-time. I asked to coordinate another time that would also allow me to pick up a rental car. The representative told me the shop closed at 5:00 p.m., so we arranged for me to drop off the car the following afternoon. However, the next morning at 10:30 a.m., I received a call from Joe Hudson's stating that I had missed my 8:00 a.m. appointment--an appointment I never made. I reiterated that I was scheduled for that afternoon. Despite this, I left work early and drove an hour to their shop. When I arrived, the front desk representative didn't greet me or acknowledge me--she simply looked up and said, "Oh, you're the missed appointment from this morning," with clear attitude. She then answered a phone call mid-conversation without so much as an "excuse me." After her call, she handed me an iPad, gave very little explanation about what I was signing, checked off several boxes herself, and directed me where to sign. I should have left at that point, but since I had already taken off work and driven so far, I decided to proceed. Next, another employee came out to inspect my truck. She asked about my deductible, and I explained that the other driver's insurance was covering the repair. She looked at my vehicle and said she "didn't really see much that needed fixing." She then pulled off a plastic cover, attempted to snap it back in, and said they would probably have it fixed by Thursday, adding that since I was "late," they'd have to order the part the next day. Today is Friday, and I've received several text updates from Joe Hudson's stating my pickup date is 11/12. Meanwhile, the rental car company has called me twice saying the rental is due back. The representative from Progressive handling my claim has also been unhelpful--this entire process has been incredibly frustrating. Then, on Friday, Joe Hudson's called to say my car was ready for pickup. When I explained I work until 5:00 p.m., they told me they close at 5:00 and could "just leave the keys outside." When I asked if they had a lockbox or keypad, the employee seemed confused and said, "No, we usually just hide the keys somewhere outside." I was shocked--they actually suggested hiding my keys, including my hot pink key fob, somewhere around the vehicle. At that point, I had my parents and then my husband attempt to pick up the car because I was genuinely uncomfortable leaving my keys unsecured like that. That interstate was shut down making it impossible so I had to send my husband to retrieve my key. I have now gotten two additional emails from Joe Hudson one stating I picked up my car and secondly on my experience. Overall, this has been one of the worst customer service experiences I've ever had. The lack of professionalism, poor communication, and disregard for customers' time and security are completely unacceptable. Joe Hudson's Collision Center in Hoover--and the way Progressive coordinates with them--needs serious improvement in customer care and operational standards.

    Jim Lemonds Paint & Body Shop

    Jim Lemonds Paint & Body Shop

    (5 reviews)

    I was rear ended while sitting at a red light about a month ago. My bumper had a few dents,…read morescratches, and a ripple. Fortunately, the responsible party had insurance through a reputable company. I was sent a link to choose a body shop for repair. After putting in my zip code, multiple places came up. This place had good reviews on Google and Yelp. All my interactions with the employees here were positive and straightforward. I dropped my car off on. Tuesday and picked it up Friday of the same week. My bumper looks great and the color match is perfect. I didn't have to pay since the other party in the accident was at fault. The quote and final bill were very reasonable (less than $1,500).

    First of all my car, a Lexus, with great original paint is garage kept and looked great, except for…read morethe later described damage. It was smooth and black. I took my car in for repair to front bumper and to trunk (damage from garage door). Picked up my car and it was dusty, but I was going out of town and it was supposed to rain next few days so I didn't wash it. When I washed it about a week later I noticed grit all over the car, mostly on the trunk, roof, and hood. My car is black and if you looked close it looked like silver paint droplets. I took it back to Jim Lemonds. whose shop denied all damage, said I must have parked it under a tree, or some place where it was sprayed with something. They convinced me it "wasn't out fault", and told. me where I could take it, to have a clay compound, ("claybar") used to take the mysterious substance off of my car. So I took it to the detail sop recommended by Jim Lemonds, and the first thing "Porter" said was "this car has been oversprayed with paint". Porter had been detailing cars for 20 years and repeated several times that the mysterious substance was paint. $400 + tip later, and my car looked great, all the "overspray" gone! I wrote an angry text to the paint and body shop, reporting what the auto detailer had said. I got a text back fro Jim Lemond, the owner who offered to "claybar' my car, no charge, "AT MY SHOP". I texted back that I had already paid to have my car repaired from damage done at HIS SHOP. Why did his staff not offer to repair said damage when I first took it back? I texted Lemonds, I was open to offers. Have not heard back. To sum it up: 1: Took my black car in to have some damage fixed. 2: Jim Lemonds paint and body fixed the damage but oversprayed my whole car with silver. droplets of paint then refused to do anything about it. 4: Detailer said problem was Jim Lemonds' fault, repaired damage, cost me $400 +tip 5: Lemond (the owner) offered to repair his damage (too late) at his shop. 6: I'll never take my car to Jim Lemonds Paint and Body and neither should you!

    Riverchase Collision Repair - autorepair - Updated May 2026

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