Over the past 10 years, I have had the occasion to use this company approximately three or four…read moretimes for towing purposes only and have found them to be: totally reliable and cost-effective. The employees have been very responsive customer service friendly and informative in every way possible. All the points I look for in a service oriented business HIGHLY RECOMMEND FOR TOWING NEEDS Major accident 2020/JAN 28. They handled my auto from accident site_ Until next date when I was more lucid.

Bad customer service. Had a slow leak in a tire so we went back to this tire express even though we…read morehad paid $50 for a tire patch before and it was late Saturday evening. We pulled up to the bay and sat there 15mins without response from any employee. My husband starting hitting the horn to get some attention. At that point 1 guy came over and said" we closed at 5pm. Said Ok we didn't know. THEN a Caucasian employee ran out to our car screaming " so blowing that horn like a f***ing idiot! My husband snapped and asked who he's talking too then a heated argument ensued THEN THEY CALLED Vestavia Police on us! We 100% legit so the police said " go somewhere else since they treating y'all like that! NO SPENDING $$$ there again!

Convenient, cost effective, reliable, knowledgeable, conscientious....what more is there to ask of…read morea business? My car has 200k+ miles so I'm in for more than just oil changes and tires. I use to go to a variety of Express Oil Changes and Pep Boys. They weren't bad, it's just that this location is exceptional I'm also impressed with the positive comments by other customers I heard while waiting on our cars to be serviced. I feel like I hit the jackpot!

Always my go-to spot for car service! The team is friendly, efficient, and reliable. One time they…read moreeven left a mixed CD in my car with some great tracks--such a thoughtful touch!

Great experience and great tech. Efficient and started the truck right up. Roy was great. Can't…read morerecommend enough.

Helped us out tremendously. A friend highly recommended Steve and we appreciate his knowledge and…read moreintegrity. He could have charged a lot more and we likely would not have known any better. They don't do some type of repairs so call first. Thank you!

I have gotten multiple oil changes and tire rotations. Its fast and convenient. No complaintsread more

Came by with my new car for an oil change & secret checkup! They were very efficient & thorough!…read moreThey were even kind enough to put my tag in for me!! Daniel, the Asst. Manager has definitely EARNED his title!! He was amazing!! Of course I came back to my favorite people! Got me in & out! They are so nice & right up from my job!!

as a woman, it is hard to feel like you can trust the people who are taking care of your car,…read moreespecially when you don't know that much about cars. However, since the first time that I came to Franklin automotive, not only was I well taken care of, but I was given trustworthy and reliable information. Today was the third time that they have taken care of my car in the past three years, and the service was incredible! I had planned to wait at a coffee shop nearby, and they offered to drive me there so that I could wait comfortably for my car service to be done. When it was over, they called me and sent someone to pick me up, every person who I have interacted with at Franklin automotive is not only kind but also very good at their job. So grateful for this auto repair shop!

If you are looking for honest, professionals look no further than…read more Franklin Automotive. Whether it's time for your car's regular scheduled maintenance, ( or if you run a little over the schedule ‍) Franklin's Automotive is a place you can trust to only do the repairs you approve first.

28 years of car ownership and this was by far the worst experience getting an oil change...Upon…read morearrival, I opened my door to get out and told the young man that I would wait inside with AC. He told me that I could stay in my car...and I felt like he blocked my exiting the vehicle and that I was expected to sit tight......It's very hot out and the windows were open...my hair smells like gasoline....four guys circling my car asking questions...checked turn signals, lights and everything...They definitely need girlfriends....I finally was begging(5 times) to pay and leave...and then finally they offered that I could wait in the air conditioning but I was DONE...I yelled to please just let me pay and LEAVE....so stressful...I couldn't drive away fast enough.....it felt surreal

Fast and efficient, Neal had me in and out of there in under 15 minutes with an oil change and a…read morenew air filter.

I started going here twenty-ish years ago after using them as a second opinion for a repair job…read morethat was originally quoted at over $300, but which they fixed for under $50 using new parts. They will tell you the truth, not try to low ball you and do great reliable work that they back up!

Such a neat and interesting place. Very eclectic. Great sandwiches. The outside dining are is great…read moretoo.

This group was the most professional members I have had the pleasure of dealing with. Their…read morecommitment to service of the customer. It had gotten close to closing time they stayed over to complete the service on my car. Yes I will continue to do business with them

I've been going here for 7 years for brakes, tires, oil changes etc... and the quality of work is…read moretop notch. Excellent customer service and it's easy to schedule appointments. I love the staff at this location. Very friendly, professional and efficient. They truly care about their customers. They are very honest and reliable and would not recommend anything unnecessary and always explain in detail what needs to be done. I've always had a great experience here and would highly recommend them. Overall, a 10/10!