Over the past 10 years, I have had the occasion to use this company approximately three or four…read moretimes for towing purposes only and have found them to be: totally reliable and cost-effective. The employees have been very responsive customer service friendly and informative in every way possible. All the points I look for in a service oriented business HIGHLY RECOMMEND FOR TOWING NEEDS Major accident 2020/JAN 28. They handled my auto from accident site_ Until next date when I was more lucid.

Bad customer service. Had a slow leak in a tire so we went back to this tire express even though we…read morehad paid $50 for a tire patch before and it was late Saturday evening. We pulled up to the bay and sat there 15mins without response from any employee. My husband starting hitting the horn to get some attention. At that point 1 guy came over and said" we closed at 5pm. Said Ok we didn't know. THEN a Caucasian employee ran out to our car screaming " so blowing that horn like a f***ing idiot! My husband snapped and asked who he's talking too then a heated argument ensued THEN THEY CALLED Vestavia Police on us! We 100% legit so the police said " go somewhere else since they treating y'all like that! NO SPENDING $$$ there again!

To be honest I was rerouted here from Express Oil & Tire Engineers when their one tire engineer was…read morenot available. Luckily this Pep Boys was nearby. Located on a busy section next to Milos on Montgomery Hwy in Vestavia, this Pep Boys has about 5 automobile bays. On this late afternoon, they had their own troubles apparently because the AC in their lobby/office was broken. I noticed this right away when I walked into the office. With the office doors propped open and despite the heat, employee Beth greeted me with a smile. We walked out to my vehicle in the parking lot where she examined the flat tire. Took my keys and said she would let me know when it's done. Luckily on this day it just rained and was actually cooler outside than the non-AC office so I sat on the edge of the sidewalk outside. About 45 minutes later I got a text and I could see my vehicle returned to a parking spot that my car was ready. Landon the mechanic who patched my tire was very nice. He even gave me a crash course on the technique he used to patched my tire. Nice people, great job and only $25!

I went to the shop about 20 minutes before they were closing with a tire that was low in pressure…read more The mechanic Landon determined I had a big nail in the tire. He was so nice to fix the tire for me and went well beyond their closing.

This is a clean establishment with an honest hard working team. All communications about charges…read more-labor and parts- are clear with no funny business. This is my go-to spot in Birmingham, if you're looking for a new mechanic, definitely give United Car Care Center a try. I always give them a call, and they try their best to squeeze me in regardless of how busy their schedule is.

Great experience and great tech. Efficient and started the truck right up. Roy was great. Can't…read morerecommend enough.

I appreciate the customer service and work they did on my car. I would use them again.read more

Came by with my new car for an oil change & secret checkup! They were very efficient & thorough!…read moreThey were even kind enough to put my tag in for me!! Daniel, the Asst. Manager has definitely EARNED his title!! He was amazing!! Of course I came back to my favorite people! Got me in & out! They are so nice & right up from my job!!

I have gotten multiple oil changes and tire rotations. Its fast and convenient. No complaintsread more

as a woman, it is hard to feel like you can trust the people who are taking care of your car,…read moreespecially when you don't know that much about cars. However, since the first time that I came to Franklin automotive, not only was I well taken care of, but I was given trustworthy and reliable information. Today was the third time that they have taken care of my car in the past three years, and the service was incredible! I had planned to wait at a coffee shop nearby, and they offered to drive me there so that I could wait comfortably for my car service to be done. When it was over, they called me and sent someone to pick me up, every person who I have interacted with at Franklin automotive is not only kind but also very good at their job. So grateful for this auto repair shop!

If you are looking for honest, professionals look no further than…read more Franklin Automotive. Whether it's time for your car's regular scheduled maintenance, ( or if you run a little over the schedule ‍) Franklin's Automotive is a place you can trust to only do the repairs you approve first.

Swung by on a Thursday afternoon around 430 to have my vehicle tire patched. I ran over a screw…read more Pulling up, every bay was empty. Thinking I was going to be their only customer, I figured this was my lucky day and I would be in and out quick. But alas. They motioned me to drive into an oil change bay but I had to wave one of them over to explain I just needed a patch. He walked back to ask someone then came back and said they couldn't patch my tire until the next morning. I could see and counted at least 5 other workers standing behind the gentleman talking to me. So they're Tire Engineers it says and it was my unlucky day because their one tire engineer was not there. Better luck next time.

28 years of car ownership and this was by far the worst experience getting an oil change...Upon…read morearrival, I opened my door to get out and told the young man that I would wait inside with AC. He told me that I could stay in my car...and I felt like he blocked my exiting the vehicle and that I was expected to sit tight......It's very hot out and the windows were open...my hair smells like gasoline....four guys circling my car asking questions...checked turn signals, lights and everything...They definitely need girlfriends....I finally was begging(5 times) to pay and leave...and then finally they offered that I could wait in the air conditioning but I was DONE...I yelled to please just let me pay and LEAVE....so stressful...I couldn't drive away fast enough.....it felt surreal

Not only did I get my car back on the same day after having to have it towed in, I also ended up…read morewith a surprise! I haven't had a working clock, radio or speakers in our car for about eight months now. We've learned to adjust and live without but always hated it. Bob kept me updated through the day what was going on, "Tow truck made it with your vehicle". "Lots of problems but they all tie in to this core issue. However, your clock/radio isn't tying in, was that a prior problem?" "Vehicle is ready!" Bob, Jason, you and your mechanic staff are always awesome! My car is back on the road AND I can see what time it is without needed to reach for my phone! I have speakers back too! My husband came with me to pick up my car. He hears me praise your facilities and how I'm treated, this was his first time in. He read your framed mission statement and was so encouraged that you have actions matching the volume of your words. He completely understands why I'll only use The Garage...and now he feels the same too! Keep up the solid work! Thank you!

Told my son to bring his car and when we got there, with the wrecker, the guy was a complete ass…read moreand turned us away. DO NOT USE THE GARAGE!!! Attitude and productivity suck!!!!

This group was the most professional members I have had the pleasure of dealing with. Their…read morecommitment to service of the customer. It had gotten close to closing time they stayed over to complete the service on my car. Yes I will continue to do business with them

They provided a really good service. The only critique I have is that once you actually put the…read morebrand new tires to check the tire pressure. All three of my brand new tires had three different readings and were off pretty drastically. I do really like the customer service and will keep using them. Could've just been human error. It's a hot day.