Over the past 10 years, I have had the occasion to use this company approximately three or four times for towing purposes only and have found them to be: totally reliable and cost-effective. The employees have been very responsive customer service friendly and informative in every way possible. All the points I look for in a service oriented business HIGHLY RECOMMEND FOR TOWING NEEDS Major accident 2020/JAN 28. They handled my auto from accident site_ Until next date when I was more lucid. read more

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Bad customer service. Had a slow leak in a tire so we went back to this tire express even though we had paid $50 for a tire patch before and it was late Saturday evening. We pulled up to the bay and sat there 15mins without response from any employee. My husband starting hitting the horn to get some attention. At that point 1 guy came over and said" we closed at 5pm. Said Ok we didn't know. THEN a Caucasian employee ran out to our car screaming " so blowing that horn like a f***ing idiot! My husband snapped and asked who he's talking too then a heated argument ensued THEN THEY CALLED Vestavia Police on us! We 100% legit so the police said " go somewhere else since they treating y'all like that! NO SPENDING $$$ there again! read more

Best auto shop in central Alabama! Fair prices and friendly service. Thanks, Roger & Staff for keeping me on the road safely!

I have always had a great experience here. The employees take care of your needs and update you when needed. Up-front pricing is important to me and they will let me know what I can expect to pay!! Thank you!! read more

Be careful if you have an accident in Vestavia and have to use this company. Towing, storage, and access fees (as well as numerous additional fees) are very high. AND are not disclosed. My experience was so poor in dealing with this company that I will not even purchase gas at this establishment any more. read more

Great service and good prices. Did not have tires I needed and wanted for my F 150 so the manager got in her car drove to another retailer and in 2 hours had 4 new tires at great price. Extremely friendly and knowledgeable. Will definitely use again. read more

Went there to replace a factory spare tire on Wrangler. Purchased what I was told was the same tire as other 4. I was very clear that I wanted the same exact tire if I was going to purchase it. It was not. Same brand just not same model. Came back the very next day to return the tire (never used) and they would not refund me. Very rude and just walked away from me when I thought this would be a simple fix. Be aware that their warranty and return policies (even if their fault) are not the same as most tire stores. Very dissatisfied customer. read more

BEWARE, Sunoco 1456 Montgomery Hwy Vestavia Hills,Al 35216.. I had a flat on 9/19/2017 one guy said it would be 50.00 to 60.00 dollars to fix it. I said ok fix it one guy standing up by the front door leaning against the wall said can't fix it tire is bad(how did he even know for he did not even come look at it) I took the tire off rolled it across 4 lane hwy 31 to pep boys they fixed it I asked the man how much he said no cost..Google it they have a 1.0 stars.I woud give them 0star read more

Do NOT allow this company to tow your car. They charged 175.00 plus mileage fees (total 204.00) to tow the car 10 miles!! The manager and receptionist were extremely rude. They also told me that their rates were competitive with Prow Tow and other companies. However, I called Prow Tow and the same tow would have been 65.00 plus mileage!! They have a contract with the City of Vestavia and so I guess they assume they can charge these rates and insurance companies will pay them. read more

If you are looking to get completely overcharged for the simplest of services this is the place for you. Rudest people ever. They are super good at playing "favorites". It really rubs me raw when they seem to be able to provide a service for free for some but want to charge others. Not a very good way to do business if you ask me. But hey they didnt ask. read more

I took my car into the shop for a mechanical issue. They informed me that my motor mounts needed to be replaced among a long list of fluids that needed to be changed. I had the work completed in addition to an oil change for over $1000. Three months go, by and the noise gets worse. I took it back to them, they said I needed another $900 in repairs. I went for a second opinion, where they found out I had no oil??? ( maybe they forgot the oil change...) Fast forward 10 months later, the car is making the noise again... took it to the dealer... needed motor mounts.. I told them they were replaced less then a year ago, the dealer said 'no way'..... Vestavia Tire Express is either dishonest and scammers or they have no idea how to repair cars. STAY AWAY!! read more

I highly recommend Vestavia Tire Express! From being treated so kindly on my initial call to them for help by the receptionist, the tow driver being so very kind and friendly including opening the door and helping me in and out of the wrecker, to the fast and friendly service I received once we arrived at Vestavia Tire Express, I could not have been treated any kinder or fairer by anyone, I feel sure. I cannot thank them enough for all the help I had from them today. I very much appreciate being treated so well by all their staff today. Thanks again for making this day's problem so easy to resolve. read more

If I could give this place a zero I would. I received the worst service here ever in my life. I went in to get an oil change and was immediately given a $700 estimate of work. I do not have a new car, I'm not saying I did not need to get things fixed on it but there was no customer service. Unlike most car places that will calmly explain what needs to be fixed I was greeted with hostility by Roger. Roger came out with a plan to scare me. He told me my car would not even make it to Montgomery will out my engine blowing up and my front tires popping. He was not calm or considerate, he was rude and mean so much so that I started to cry in the middle of his lecture to me. But that did not stop him, he kept on. I let him fix one item because honestly he made me feel like my engine was about to blow up but I really wish I hadn't, he pressured me into doing something I did not have the money to do or even the full understanding of what was happening to my car. Now my car did make it to Montgomery without the tires popping, I was never stranded on the side of the road as Roger tried to intimidate me to believe. I did go get new ones but I did not go back there. Oh no my hard earned money will, and ALWAYS WILL, go to a business that has true customer service. I WILL NEVER GO BACK TO THIS PLACE AGAIN. read more