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    Alabama Auto Mall

    1.0 (1 review)
    Closed 9:00 am - 6:00 pm

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    8 years ago

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    Brannon Honda

    Brannon Honda

    (37 reviews)

    Kevin Malone was very helpful in my purchase of a 2023 Honda Ridgeline. Overall easy and smooth. I…read morehighly recommend him with any of your needs. Jackie Jimmerson

    If you have some in-laws or coworkers you don't like and want them to be treated poorly, send them…read moreto Brannon Honda. There is a stunning lack of professionalism and accountability as well as disrespect for the customer (at least in my case). This list is by no means exhaustive of my negative experiences, just the highlights: 1. I received an errant text from one of their sales managers referring to me by my last name in insulting terms. I immediately pointed it out, never got an apology for it. 2. My wife had to come up to do paperwork while I was at work, her first comment after being there a very short time was that the finance manager was extremely disrespectful, sarcastic, and condescending to my salesperson in my wife's presence, so much so that it made my wife uncomfortable. This salesperson quit before my purchase of the car was complete. 3. The car initially stayed at the dealership for tinting; a few days after taking possession of the vehicle, I noticed a number of cosmetic issues and blemishes that I had not seen during the test drive involving numerous scratches on the door pillars, scratches on the gear shifter plate, and a paint defect. It looked as if someone had dried the car with debris on the towel and scratched the plastic parts. When I sent pictures to the new salesperson I had been assigned to, I was told these things "should have been caught prior to sale" and "we should've never put that car out there on the lot like that". 4. I was assured by the finance manager that they had a "whole fleet of loaner cars" should anything arise with my new purchase. After the issues came to light, I waited weeks so that I could leave my car for inspection/rectification of the issues, yet no loaner car became available. Was then told they "certainly don't have a fleet, we don't have nearly enough". 5. One of the issues is a paint defect on the back hatch; I was told by both the salesperson and the service manager that it could be fixed under warranty but that I was taking the risk of the new paint not matching the old. At that point, I was told by both that I could likely opt for a reimbursement and forego repainting. I spoke about the concern with the paint not matching and that I'd rather opt for a reimbursement if possible with the same sales manager that insulted my last name. He said he'd look into it. A week later I'm told that the "body shop does good work I don't see where it wouldn't match" despite what the service manager told me. No-one would just say I'm sorry for all the trouble and offer to take responsibility for making everything right. If I could just take this car back and go spend more money on a different car, I happily would. Barring that, if I could get my service transferred elsewhere I'd jump at the chance. I have been insulted, mislead, and given the runaround quite enough.

    Alabama Auto Mall - usedcardealers - Updated May 2026

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