Making sure your customers make it home safe if the car they bought from MTO Motors break down…read moreespecially within a week of purchase. I found that they are more concerned about the car than me. I have real medical issues and I had to find me away home after spending my money to get a car they sent a tow truck to get the car and I had to call the police to get me a ride home! It defeated my purpose to buy a car and I am still walking and stranded! Everyone was nice until the car broke down

The whole experience. Courtesy from everyone. They took care of everything possible since I was…read morean out of state purchaser. All I had to do was walk in to the courthouse at home and hand them the packet from MTO, answer two or three simple questions, pay for my tag, put the tag on and that's it. So simple! !! THANKS MTO !!!

Serra Toyota was once a place where I rated 4.5 stars, having purchased and fully paid for two…read morevehicles. However, my perspective changed when I accompanied my daughter to buy a car. We successfully acquired the vehicle, but later discovered that it had a lien against it and the dealership did not possess the title. To make matters worse, after numerous phone calls and visits, we received only partial information. Nearly a month passed without a tag, despite multiple trips to the dealership. The most disheartening aspect was being made to feel as though we were at fault. Ultimately, the issue was resolved, but not without significant frustration. The takeaway from this experience is to never become complacent and to always expect the same level of service, even if you previously had a positive experience. Additionally, ensure that you obtain a clear title before finalizing any purchase.

I am not sure why I keep coming here. If you come for a routine service, expect to be there for 4+…read morehours even when they say they expect it to be done in about 2 hours. I often feel I am taken advantage of and have to pay $$$$$ for it. On a separate occasion I've called the parts desk multiple times to order a new hub cap and when the AI takes my information for a call back, I push to speak with a person and get redirected back to the AI which then hung up on me. I also never get a call back to actually order the part. Update : they emailed me happy birthday, and I advised of the same issue. Their AI email responder said they'd have someone call me regarding the part, few days later, still nothing!

This company was used by my insurance company for towing service. Waited for 21/2 hours no show…read moreand no response from the text communications that was sent by them. Wound up having to call the insurance company back to start the process all over again!! The worse in reliable experience/service we've ever had.

DO NOT BUY A CAR FROM THIS PLACE!! We made a mistake and bought our teen a car from these shysters…read moreand find out that the frame is bent. Tried to reason with them but they're totally uncaring and dishonest. The owners favorite phrase is "sold as is." Don't trust them, please!

They will work with you in just a short period of time. They made my first car-buying experience…read morestress-free. From financing options that matched my budget to preparing documents that favored me when I applied to my chosen finance bank, I got approved the next day. Highly recommended. Please go in with an open mind and a positive attitude. You will see results.

Straight up guys. My wife purchased her Tesla from them and went with their financing options with…read morevery competitive rates. We also purchased the extended warranty and that was the best thing we did. We are back in the market for my daughter a car and will be shopping with them again since we had a super great experience.

Gloria was on it! I enjoyed her today during my test drive of a 2018 Accord 2.0. She was very…read moreknowledgeable & not a pushy sales rep. She made sure I knew the difference between the different Accords as well as asked questions to find a starting point to determine a starting point to test drive. She assured I knew what ALL THE FEATURES were. Not only did she tell me, but she showed me. Gloria went over their warranties & rebates. If I was to choose a Honda, she would be my sales rep.

In November, I lined up as the service department opened. I was told it would be 2-3hours. They…read morerecommended I make an appointment the next time so I wouldn't have a wait. I went to Walmart for my oil change. When I purchased my vehicle, I also purchased a full extended warranty and service plan. Today, I showed up for the appointment I made, on time. They told me I have a 2 hour wait. This is unacceptable. When making the appointment, I had to do it through AI. The computer did not tell me I would be subject to first come first serve. When speaking to the "manager" I was told on the website it states this. This is not what I was told by their employee in November. I do not recommend the service department here. I will take it a step further and recommend you purchase your vehicle elsewhere.

I highly do not recommend this dealer. The prices are ideal BUT you get what you pay for. When I…read moresay this was an overall horrible buying experience for me. It was HORRIBLE I purchased a car from this dealer over a week ago. Now they are wanting the car back because the deal wasn't approved. I was informed that "the sale" was final and done on the day of purchase. The owner (son) and the associate have no clue what goes on with the buying process (nor do they care) they are only seeking their profit back. They do not care! They will literally sell you a rock if they could profit from it. Both had me coming to the lot multiple times and providing my all my personal info just for them to want the car back. I have wasted time, energy and money with this whole process. Please save the troubles and DO NOT SHOP HERE!! The cars are just pieced together and not even really up to par... I am glad I am not trapped in this deal. God works in mysterious ways. I will be contacting the BBB and also reaching out to my attorney because this is unacceptable though. Please take my advice and do not do business with these poorly managed individuals they are very inept at business dealings. I am highly upset !!!! So much waste time and money!!!