Serra Toyota was once a place where I rated 4.5 stars, having purchased and fully paid for two vehicles. However, my perspective changed when I accompanied my daughter to buy a car. We successfully acquired the vehicle, but later discovered that it had a lien against it and the dealership did not possess the title. To make matters worse, after numerous phone calls and visits, we received only partial information. Nearly a month passed without a tag, despite multiple trips to the dealership. The most disheartening aspect was being made to feel as though we were at fault. Ultimately, the issue was resolved, but not without significant frustration. The takeaway from this experience is to never become complacent and to always expect the same level of service, even if you previously had a positive experience. Additionally, ensure that you obtain a clear title before finalizing any purchase. read more

Absolutely the worst Toyota parts department I've ever dealt with. Made online purchase and 12 days later, no contact, nothing about why my order is on hold. Calls and emails go unanswered. mbuckner email is useless. Finally get through and was told it would ship that day...of course it didn't. Useless AI virtual assistance. Will NEVER purchase from again. Might have to go through my CC to get my $$ back. read more

I am not sure why I keep coming here. If you come for a routine service, expect to be there for 4+ hours even when they say they expect it to be done in about 2 hours. I often feel I am taken advantage of and have to pay $$$$$ for it. On a separate occasion I've called the parts desk multiple times to order a new hub cap and when the AI takes my information for a call back, I push to speak with a person and get redirected back to the AI which then hung up on me. I also never get a call back to actually order the part. Update : they emailed me happy birthday, and I advised of the same issue. Their AI email responder said they'd have someone call me regarding the part, few days later, still nothing! read more

Zero stars! (Maybe negative 5!) Avoid this dealership like the plague. It's like dealing with the mafia. We bought a car there after driving a long way and being under a severe time crunch. Now I wish we had just walked away because they rip you off with outrageous added fees. There are plenty of good dealerships where you'll be treated better. This one needs to be put out of business!!! We won't forget this! read more

I visit this location for my oil change for my Highlander and they always provide good service. Now I must say I leave a lot of this up to the mister to take care of but the couple of times I've visit it has been a good experience. Our service provider Josh Woods does a great job with taking care of us. The waiting area has plenty of sitting options, clean and they give some cute perks like coffee, desserts and even saw free manicures one time. read more

Serra Toyota - Auto Parts & Supplies Near Me - Birmingham, Alabama

I had a wonderful experience at Serra. From the beginning, Noah, my representative made it a terrific experience. I had a bad experience at Bill Penney so it was great to have such a wonderful experience at Serra. It's only 15 miles away from Penney. You will not regret the drive. read more

I came to Michigan to purchase a used Toyota and was hoping to find a one-stop shop for both a mechanical inspection and detailing. Serra Toyota seemed like the logical choice. However, after mentioning my plans to friends and family, I was warned about their poor reputation--and unfortunately, those concerns turned out to be valid. The service department failed to follow through on their commitments. The car was supposed to be inspected first, then sent to the detailing shop the following day. I had to repeatedly call to get updates, and at every step, it felt like nothing had actually been done. By the end, they tried to charge me $200 for a detailing service that clearly hadn't been completed. A complete waste of time and a frustrating experience. I wouldn't recommend them. read more

This dealer doesn't even deserve one star. This is a crooked dealership. There is no Serra running it but the criminals that are. Serra died before I bought my truck from there. I have purchased from the Toyota dealerships in Birmingham including Hoover, Limbaugh and now Serra Toyota. They have ripped me off when a new truck was to be ordered but no they got it from a Toyota dealer 300 miles away. The truck was filthy when brought here And over 300 miles on it. That is a used truck as far I am concerned. The window sticker from the dealer they got it from was 48,000.00. Yet sold it to me for 60,000. With unwarranted items that weren't removed and still haven't been. I had perfect credit and was talking to Megan the assistant to the manger since Serra passed way before me. I have recorded every conversation with her and the manager and the other man I sent an email to. I don't have the most expensive toyota truck made by any means. I ordered my last one and decided to go to this crooked dealer. What a nightmare. Almost 6,000.00 tire wheel,etc warranties are still on the loan. My loan should have been just the 8,000.00 not 60,000. Theit crooked salesman Kamrin was fired, no he wasn't and the finance freak was scared to talk to me too. I called the Director of Finance in Hoover with that dealer and address, everything was wrong. Interest rate very low but they are paying for it not me. Plus all the other other cash finance to 60,000.00. I paid Kamrin 40,000.00 cash and shouldn't have even been financed. I have had a terrible health problem since all this happened and have not confronted them yet. I almost died and never drove my truck. But wanted it exactly like my other one I sold. I wanted the 6 cylinder before the 4 came out the next year. Same color same everything except their personal added garbage. I am still struggling to live with a hospital bed in my den and a wheelchair that hurts me so bad but not done with them yet. I seem to get worse day by day. This dealer needs to take the name Serra off as there are a lot of different Serra dealers. We always purchased Chevy trucks that could pull a large Frame off restoration my husband did twice on 2 corvettes 1967's. And Tony Serra came to my husband before he died to restore a 1954 corvette he purchased in CA. I bought many brand new corvettes from Serra Chevrolet as well as the trucks with the dully wheels to haul our corvettes all over the US in a large trailer made only for those 1967's for national judging. His he had never done before and then comes Tony Serra with his corvette only my husband to do for him. That car was out in his Chevrolet dealership on display. The first corvette was a 1953 and they made only 300 then. I am getting what I want from this dealer now including the name Serra removed as they certainly are not the Serra name Or deserving of it. I just have to make this far to end this now while I still can. My brother found me dying in my bed and called 911. He had to come here and feed my kitty and my last little dog of 3 I had plus still having to take care of them, and purchase food for me eating the best I can do. I am in a so much pain and struggle so hard. I need a nurse here to help take care of me. I have had nurses and physical therapist but will never walk again or drive my beautiful truck. I was in the hospital for months not aware of what was happening to me but remember crying. I had to go to a rehab facility cried there scared still unaware of all that happened to me. I had eventually physical therapy there also but have gone down hill. I wasn't aware they had cut my hair off and when I was shown how to use the restroom with a walker I saw it in the mirror was awful. I had several surgeries. I was there scared and crying too. My truck is black like my other one I had ordered 4 wheel drive and will give it to my brother. I loved the corvette's as much or more than my husband did. But I was very proud of him. I worked my whole life enjoying my jobs, I could do any job in the building I was in. I got a job when I got married. I have lost all of my family took care of my husband dying with a very rare disease. He had a death sentence from then time he was diagnosed. I have been through a lot as I am sure others have too. But fighting about a truck with one of the largest dealerships in the eastern part of town. The name Serra has been around many years. With every kind of car they sale or trucks. I needed his help to take care of me but that wasn't God's plan then. I had a wonderful family I loved very much. I still do in my prayers. This has been so hard for me to write all of this but so important. People need to know how crooked some of these dealers are. There isn't another dealer in this city that has been so well known for so many years And so many different dealerships. Thank you reading this and your precious time. Sincerely Beverly read more

Came here by default since I couldn't get an appt at Lexus. I had required maintenance needed before I was heading out of town. I scheduled an appt on a Saturday around noonish. Scheduling by phone was easy and service was professional with the lady I spoke with. When I arrived, greeted by a guy giving me his business card. I get it but I told him that I wasn't there looking to purchase a new car. Just to get my current vehicle serviced. Pulled in the bay and went inside the reception area. It was kind of a zoo! I had arrived a lunchtime. Big mistake! It was very crowded and chaotic to say the least. A lot going on and people everywhere! Shawn , the gentleman who stopped eating to help me was cool and helpful. Gave me an overview of what my vehicle needed. All I really wanted / needed was an oil change. No problem... he was just doing his job. And of course looking to make more money for their dealership. Cool. I didn't get all he recommended but I appreciate the service provided as well as the money I was able to save thanks to Shawn. It didn't take long for my service to be completed. Took longer for them to take my car back to be serviced. This actually alarmed me because I was thinking they just did a rush job. My car is driving ok after coming here. Something does feel a little off. Maybe it's just me. Overall, coming here met my needs at the time. I don't know if I will return but it's good to have an alternative if ever needed in the future. read more

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The worst customer service ever. I waited 4.50 hours with appointment and still didn't get it completed. I asked fir my truck to be returned to me because I was late for other obligations 30 minutes later they brought it around. Never again! read more

This place is terrible along with the cars I haven't had my car 1 Year yet and been coming out of pocket with trying to get this lemon fix Ed and all they want is money they don't know about the cars they trying to sell but fast talk you to buy any thing I would never come back to this place ever read more

Any purchase you make at this dealership will have an additional 4000+ dollars in fees that are non-negotiable on top of the listed price. that said I initially left a review that was a one star, but have since come back after speaking with the sales manager, and we came to a deal on a vehicle I'm raising it to a three star because their service is exceptional, and if you're going to be buying from anyone in the U side, talk to Brett read more

Serra Toyota - Used car side - Auto Parts & Supplies Near Me - Birmingham, Alabama

First experience ever buying my own vehicle was absolutely ruined by this dealership. I traded in my truck for a Tacoma TRD Off Road and when driving it home the transmission skipped. Brought it back the following Monday and they informed me that it will need a transmission replacement (good thing they missed that in the inspection). Waited a week and a half and still no news. Drove here today hoping they would make it right, but everything they showed me was above the price i paid for the original tacoma so they "couldnt make it work" Here i am leaving with my Ford again today with a cancelled contract and sour taste in my mouth. I highly suggest to ANYONE that is in the market for a used vehicle steer VERY CLEAR of Serra Toyota. They WILL screw you over. read more

(Had forgotten some info) Let me tell you about my experience. If I could put a -5 stars, I would. BEWARE!!! STAY AWAY!!! This dealership provided me misinformation and sold a car out from under me after traveling from two states. Then provide me misinformation on 3 separate vehicles and attempted to pressure me to sign off on a vehicle that I have not seen in person. They made me wait 2 whole days- sunup to sundown, waiting until the very end of the day, financing manager refusing to go over in-depth about Bill of Sale just wanting me to sign. Because of their miscommunication in their departments, their dealership sold my reserved vehicle after guaranteeing it was mine. And because of all the trouble I was not to be paying for a delivery fee for another vehicle and they charged me on the bill of sale anyway so they did not honor their word in that regard either. Not only the salesperson, sales manager, financing manager, and accounting manager assured me that they would write me a check that day for lodging reimbursement for making me stay longer and their business closing and not completing the paperwork. The following morning they assured me that I would be out of there within 2 hours, it was 9:00 a.m. I did not leave until 9:00 p.m. and they still would not refund my check or give it to me in person. I asked for it various times throughout the day and they reassured me that they would. Then at the end of the night when 9:00 p.m. rolls around, they told me they would not give me my check reimbursement in person because everyone has left for the day even though they refused to give it to me (regardless of a vehicle purchase or not). The other big issue I had was they charged me a delivery fee on the contract when I said specifically I wasn't paying for a delivery fee on a vehicle from another dealership since they had sold the one I originally wanted. After the salesperson. Salesperson I was with reassured me I wouldn't because he said if he was able to get it there that very day for me to look at, would I consider purchasing it? And I said if they got it to me that day and it had all the specs, I would but I'm not paying a delivery fee from one dealership to another since I was told multiple times that three separate vehicles had what I wanted and they didn't. Once again, he agreed and ran off to go order it. The vehicle was not delivered that evening in time for me to see and I had to stay overnight. The financial department would not go over in depth on the bill of sale or the contract agreements. He would not give me the grievance department information, numbers, or names. I asked multiple times to see the bill of sale and the full amount in it's entirety and I was ignored and expected just to sign without question. Reassured that they would call me the very next day and give me the tracking information along with the type of service the check was going to be mailed by. It has been 3 days and they are not accepting my calls. They are hanging up on me. They didn't return voicemails or texts. I am a disabled veteran and a woman traveling alone and they knew this and I was pressured and provided misinformation for two days straight not including the week prior about the discussion on a vehicle that was sold out from under me after traveling 600+ miles. I did not like being pressured by more than six people throughout the day and having them ask about my marital status multiple times. This is extremely unprofessional and disrespectful!! When I wanted to leave with my vehicle immediately and they refused to give me my car before I signed off and approved that it was traded off to the dealership. I said to give me back my title immediately and they refuse to give that to me as well until I demanded it. Because they tried to tack on more charges when prior agreements nullified them. And then I was reassured that this would be taken care of within a couple of hours. They made me wait over 4 hours after that. I found it interesting when it came time for a down payment at the end of the deal, the financial manager asked me if I had unlocked my bank account yet so the charge would go through. Interesting...How did he know the account was locked before I ever signed the bill of sale or approved of charging my card a 2nd time for the down payment? The only authorization I I approved was the refundable deposit the day prior and that was to secure a vehicle to VIEW ONLY. They did not even give me a temporary license plate for travel and expected me to leave the property without a temporary plate. Driving without plates is illegal. It is illegal to charge accounts without proper authorization by the owner. These actions entirely illegal and a car dealership knows this. Yet they expected me to leave. I wouldn't leave without my temp license plate. They don't honor their word! They made me pay the delivery fee & didn't reimburse me. Worst experience EVER! NOT MILITARY Friendly. read more

TL;DR: Serra Toyota will lie on Carfax reports, lie to your face, go back on promises. These folks will manipulate and gaslight you. They will lie not only straight to your face, but also on official documents. Our salesperson, Nick D. showed us the Carfax for the car we were purchasing. We noticed it said that they replaced the windshield, and we were wary of this. He calmed our worries, saying it had just been cracked and they replaced it. Because we were still concerned, Nick even wrote up a "we owe" form saying that if anything ever happens to the windshield, they'll replace it. This made us feel much better, so we continued with the sale. They could only take a certain amount from my debit card, so we said we would bring a cashier's check the next day. They let me drive the car home while my trade-in stayed at Serra. When we got home, we noticed a chip on the edge of the windshield. The next day, we got the check from the bank and went to Serra. I requested they show me the record of whether they repaired or replaced the windshield because I wanted to know whether it was the original windshield that was incompletely repaired or a new windshield that they chipped during installation. Nick told us that the "we owe you" only applied to a "leaking windshield," which was NOT what we had agreed upon. He went so far as to accuse US of having damaged the windshield in the short 12 hours it was in our possession. I insisted on seeing the documents on the windshield repair/replacement that had taken place. Finally, Nick had to admit that they NEVER FIXED the windshield, LIED on the car's history report, and falsely ACCUSED us to our face of damaging the windshield. Makes me wonder what else Serra lies about to customers AND on their official service reports. These people are willing to go very far to manipulate and con their customers. read more

I have been servicing here for the last 7 years and have seen tremendous effort being made by all staff to continue to elevate the customer experience. From offering complimentary breakfast, massages (you read that right), to adding extra staff to simply greet you and keep things running smoothly --- they are continuing to raise the bar! They've even changed their set-up to no longer just have a cashier who knows nothing about my service needs, to having the actual service managers and advisors help with ALL parts of the service experience. I'll never go anywhere else to have our vehicles serviced. THANK YOU to Serra Toyota for approaching this often painful experience/chore so differently to better suit your customers' needs. read more

If I could give zero stars, I would. This dealership preys on young, vulnerable buyers. Their salesperson Montel falsified loan documents in order to force an approval. The interest was never disclosed (23%!!!) and he refused to supply the loan documents when they were requested. This salesperson aided an abusive partner in committing financial abuse on a young lady who will now suffer years of consequences of the manipulation from both parties. I have emailed the GM John McDonald, who has not responded. Serra dealerships have been under investigation in the past for these fraudulent practices, but apparently have not learned their lesson. Find another dealership of integrity, if one exists. read more

DECEPTIVE is putting it mildly. I would NOT RECOMMEND! Their website actually has on the main page "Free Lifetime Warranty". The only reason I opened the website in the first place. Only to find out that the warranty is actually packaged together with their "Platinum 3.0" plan which is actually $1,995!! That's on top of their $995 Dealer fee. I got a bad explanation of this from a sales person, followed up by an equally bad explanation from one of the sales managers. "It's all in how you read it." Oh, my bad. I thought free meant like no charge, included in the prices, etc. Yeah, don't buy from these people. This is exactly why car dealerships have a bad reputation overall. Just be honest and sell cars at a reasonable price without all the double talk and deception. HARD PASS! read more

Read the small print , they tried to add 1900 for the Platinum package on a used vehicle , I walked

I only had contact with the salesman through text and telephone. He was very very pushy and asked inappropriate questions. This is the one located near Centerpoint. I canceled my appointment and he responded. Quite rudely. Passive aggressive. Maybe not all salesman are like Justin. I got the Carfax which was good, but it was sketchy and probably a lemon. read more

Stay vigilant. Make sure repairs requested is actually done. Often not. Look at your receipt: extra charges. Look at your receipt: says customer requested something and did not. Service repairs dept overall service has definitely declined. read more

The salesman lured me from Hoover to Centerpoint by telling me the auto I inquired about was ready. When I got there it was in the shop...he wouldn't even let me see It. Said i could pay for it that day and pick it up after a few days. He knew I needed something that day and got me to the lot knowing I wouldn't be ble to purchase the car.Then came the "let me see what else we got you might be interested in". Typical car salesman. Wasted half my day. read more

We had the worst experience at this dealership. I found a car online and called to see if it was on the lot. We were told yes and to come on down. We get there and find out it's at their sister store across town. Long story short the car had been sent to Decatur. Nobody seemed to care. I understand mistakes happen but we felt like we were inconveniencing them. We just got a really bad vibe from here. It seemed like no one was interested in helping us. My husband did stick around to crunch numbers but everything took way too long. Our car was supposed to be appraised while they looked for the other car but it didn't happen. After 2.5 hours we had had enough and left. read more

STAY AWAY!!!! Added $4,000 in junk fees ($1,995 Serra Platinum Package & $1,995 Prep Fee)! All that on top of the $995 Doc Fee?! Give me a break! Did you not think I would notice the THOUSANDS of dollars on top of the listed price? Laughable! Keep the car. Plenty of other fish in the sea. read more

On June 2 25 I took my 2020 chr on to be serviced because it was making a loud whiny noise. I was told by the service rep whoever he was that the transmission was going out. I said ok when can u replace it, I was told my 5yr warranty ended in December 2024, car was almost paid for April 2026. I was told that the adjuster whoever that is had to look at the car and let me know if it could be replaced. I said fine can I get a loner car, and of course they don't do loner cars anymore. So I'm without a car no way home no way to work. So I get a call from the boss criminal of sales, beh doli who told me the chr was undrivable ok I can get you another vehicle, of course u can. Anyway they traded the chr in without telling me what was actually wrong with the car. So a couple of days later I get a Carfax about the chr being serviced for the very thing I took it in for. Tell me why would you service a undrivable car. I was never told anything else about the car, I reached out to the sales rep who has not responded but it's all good but I will see if the BBB or the corporate office can get me an answer. I faithfully took my car in to be serviced and one would think they would check and top off all fluids but they would rather lie on paper stating they did. But I hate i have to deal with Serra Toyota again I really do because they are a bunch of lying conniving crooked criminals was actually e read more

I purchased a new car here about 4 weeks ago. I have been unable to title or register the car because I don't have the needed paperwork and cannot get in touch with anyone at Serra. I've left multiple voicemails and made multiple calls, spending hours of personal time, with no luck. I have gone to my local title/tag office who is also baffled by Serra's lack of response and assure me my only option is to work with them. I live 2.5 hours from the dealership and it seems my only option is to drive the 5 hours round trip to confront the issue in person. Despite spending significant money there, I have gotten terrible customer service since I committed to the car. I do not recommend this business. read more

Terrible experience, would NOT recommend going to this dealership. Wish I could rate them 0 stars. They prey on the young is an under statement. I drove 2 hours out of my way to trade in my truck because they told me they would give me retail price for it, and they tried to pull a quick one on me and offer me less. Then proceeded to keep me there all day long from about 9:30 to 3:30ish even though i told them i needed to be gone by 3:00. They are extremely heavy on selling you on one price then turning around and adding absurd extra charges. They're also very pushy to make the deal, i asked my salesmen if i could step away and make a phone call and I could just see how annoyed he was by this. They also aren't willing to work with you to get you, the buyer, a lower monthly payment. They also don't apply for your registration for you nor do they bother telling you. I also was told "you don't need a temp tag just tell them you just bought it" which is crazy. To add to it they basically stole money from me, meaning with my trade in i should have had $3,975 to put towards a new truck but somehow i was only given $3,010. They stay dodging phone calls and the receptionist is just straight up rude. Another point that I will make is that they will try to convince you that your best option is to finance through South East Toyota when you don't and they only tell you that to get even more money out of you. To summarize the are only doing whats best for them not you the customer. Money hungry and greedy is the best way to describe this dealership. I will be contacting the better business burea. read more

Thank you Ron Babice for a great experience purchasing a Rav 4 XLE Premium this past week. You and Manager, Matt Lawley made this the best car purchasing experience we have ever had! We highly recommend looking at Serra for your auto needs. read more

Short version - they are heavy on BAIT & SWITCH and blatantly DISHONEST about the costs associated with their out the door price. Long version: I drove 1.5hrs to purchase a 1st Edition Land Cruiser that I had been going back and forth online with their sales team about because they had the specific color I was looking for in that model. They even had me make an appointment to come buy it, plus I even contacted the primary internet sales person I had been working with before starting the drive to verify it was available and waiting for me. I get there and hear "oh, that vehicle is sold"....and then I hear "don't worry we have another one that is EXACTLY the same" and then the sales guy pulls up a used 1958 version that was grossly overpriced. So yeah, not the same - not even remotely close to being the same. It was remarkable that the sales person could keep a straight face while trying to convince me it was the same...their sales folks must be trained by acting coaches when they are hired to be able to straight face lie like that. Horrible, horrible auto dealer to interact with - this was the classic bait and switch scenario combined with the tactic of adding surprise hidden fees after the initial discussions of numbers. Even if I lived next door to this place I would drive quite a ways to find another Toyota dealer to buy from. read more

Terrible. Awful customer service. Employee gives false information. Shows no desire to make a sale, nor help customers. Would NOT recommend dealership to anyone. read more

Lucas Fox is a new salesman there and we were his first ligament sale. He was very attentive and continued to check on us even after the sale was finished. Even on his day off, I was able to talk to him and get his help with an issue with the radio not working, not the Bluetooth the actual radio. I really appreciate his dedication to his customer, he went above and beyond with his customer service and when you come from the customer service Industry, you definitely see when someone truly puts forth the effort. Thankyou Lucas for trying so hard ! read more

Rip off in automotive repair shop. Tried selling me a rebuilt transmission for $5700 with a lame 1 year warranty. I dropped 6 qts of trans fluid and replaced with new oil. Problem fixed. Huge scam to generate revenue at customers expense. I wont be back and tell everyone I know about them! read more

DO NOT GO HERE! They will tell you one price then when you try to purchase the vehicle they want to change the price and add a bunch of extra stuff that they don't tell you until they've already ran your credit. read more

Expect your day to be wasted unless you can drop off and leave. Efficiency is definitely not a core value.

I would give zero stars if I could. We had an appointment to look at a 2022 Honda Civic Sport with 61,000 mi. with a listing price of $21,000. It took the salesperson several minutes to locate the vehicle, only to see that it was not even presentable to view. It was dirty, filthy actually, inside and outside. It looked like someone had been licking the windows, a plethora of food crumbs in the crevices near the gearshift, the floor mat had a hole in it and the salesperson asked me if it was a hole! The floorboard on the driver's side had been dug into, the tires were bald with one of the tires separating from the rim, and the lever in the trunk to lay the backseats down was swinging around in the trunk. The salesperson exclaims "We just need to clean it up", we've had it since the 3rd. We had an appointment to view and test drive the vehicle. It was so nasty with bald tires, that it was in no shape to drive it. The salesman said we can take care of it, let's look at the numbers. Now to the fun part...the asking price was 21,000. We sit down to talk numbers and end up with the salesperson trying to sell this vehicle (that we've yet to test drive) for 25K and some. The breakdown was 25K(it wasn't 25K even) and some minus 4,000= 21,000(initial asking price on the web) plus 4,000(platinum package, fees, plus 1000 doc fee, etc) We asked if the platinum package was optional and he said no. We asked what was included in the package and he wanted us to make a deal on the numbers presented before answering the question. We asked again for the platinum information and learned that it consists of Manicure Wednesdays, Massage Thursdays, oil changes maybe, and some other stuff that one may never use. We asked if they were servicing the car to be driven and we were told that they would do it based on purchase. We were about to scrap everything and the salesperson said, what if I can remove the platinum package, would we have a deal???? All that to say we left... Be diligent in your research. read more

DON'T BUY, WORST DEALER EVER. I'm 46 years old and have bought 20 cars and this dealer is the worst I've ever dealt with. Total bait and switch. They put a CarGurus ad up for $38,150 with the tech package and said their price was $4,450 under MSRP, but when I called for a price quote they said the ad on CarGurus was a mistake and the rav4 didn't have the $2,000 tech package and then raised the price $2,500 and added a nonnegotiable $2,000 warrantee. Salesman were very rude and unprofessional, especially when I said I was going take another dealers offer since it was $2,000 lower. Don't trust these people. read more

Walked in here to pickup a part. Accidentally walked into the showroom floor. Looked around then asked the guy nearest to the door facing me if he knew where parts was. He said I'm on the phone. So I figured he could just point in the direction of parts so I whispered parts? and then he proceeded to snap I'm on the phone! Well funny enough his next words were apologizing for a customers poor appointment experience more than likely with him. read more

Was comparing prices on the same vehicle (a new Camry XSE with a specific setup) from multiple dealers, being very upfront about the fact that I was doing so because I wanted to get the best price for myself I could. Now, mind you, this is a straight, simple buy. I'm not trading anything in, I've already got the financing arranged before I walk in the door, so this is about as simple as a sale gets- I just want the best price. The guy I was dealing with at Serra was friendly enough...at first. But evasive on the price- all he would tell me is that he would beat any offer from a competitor on an identical vehicle. So, fine, I understand the game. I tell him what the best price I've gotten this far is. He tells me he needs to see that in writing because he feels like the other dealer is either trying to sell me a different car, or is baiting me into coming in and not planning on giving me that price. But he still says if I can show him that price in writing, he will beat it. So I get the price in writing with the VIN and vehicle specs and everything else and tell him I've got it and am going to send it to him and am curious as to what his actual price to me will be since he promised to beat it. His response was that he "will not participate in a race to the bottom", and that his prices are typically higher than other dealerships because of the commitment to service after the sale. Again, this is after telling me all day he'll beat my best offer. To top it all off, he has the nerve to call me a couple of days later and ask if I still want to buy. Sorry bud, I already bought the car elsewhere from someone who didn't reverse course on what they told me. 2 stars is pretty generous for this experience, but I'm trying not to hammer them too hard. Edit: based on the response below, I'm changing it to a 1 Star because that response shows the lack of attention they are paying. They're down there saying "sorry you weren't happy with the price". Dude, that's not even remotely why the review is bad. I shopped the price around to at least half a dozen dealerships. I totally get that not everyone can have the lowest price. That's the nature of business. The review isn't bad because I was unhappy with the price. The review is bad because the person I dealt with straight up mislead me (and did so, among other ways, by telling me that everyone *else* was misleading me), and wasted a ton of my time in doing so, and was super condescending once he finally showed his true colors, because apparently my not wanting to pay more for the exact same vehicle was grounds for talking to me like I was a jerk. Check my profile, folks. I'm not a habitual complainer. This is the first negative review I've ever written. read more

I called to make an appointment. The process was easy and there were lots of options available. I was able to select a time that worked for me. I arrived about 10 minutes early and waited about five minutes to be seen (in those 5 minutes, three service members checked on me and assured me that someone would be right out to help me). They electronically check tire alignment and wear as you pull in and go over that information with you as well. The service advisor (Dennis) checked typical things under the hood while I was there to watch (battery erosion, air filter, etc). He pulled up my service history from other dealerships I'd had service done at and told me exactly what they would be doing today. The waiting room is nice with TVs, couches/chairs, bistro tables and outside seating as well. They offered Jimmy Johns sandwiches, coffee and filtered water while you waited. While waiting I saw several service advisors interacting with other clients. All were very kind and helpful, one patiently waited for an elderly gentleman as he walked up to check out. He made the man feel at ease and not rushed. In addition, he moved the car closer for the man so he didn't have to walk very far to get in his car. They also were cleaning and sanitizing to keep the waiting area fresh and clean. I ended up having a nail in my tire. I did not feel pressured to purchase tires from Toyota directly, but was presented with a variety of options. I ended up deciding to purchase the tires elsewhere, and because they were not able to fully complete the tire rotation due to the location of the nail in my tire (safer to leave the tire in the back vs moving to the front as it was time for), they prorated the charge for my services. Overall, I was impressed with the service at this location. Everyone was so personable and helpful! I plan to return when I need service again! read more

I arrived at Serra Toyota and pulled my wife's Prius into the bay garage for a standard oil change. I mentioned to the service manager I had a coupon and proceeded to hand it to him. After a short wait in a fairly nice waiting room the car was ready. I went to the counter and was told the cost was $70+ which seemed very high for the oil change and an air cabin filter replacement. I looked at the receipt and then paid. Prior to leaving the service manager came over and said "I'm sorry but we forgot to apply the coupon and cannot change the price. But you can use it next time you come in." I was definitely annoyed and thought about pressing the issue but I decided against it. read more