I am so disappointed. In all my years of living in Birmingham this is the worst car repair experience I have had. These guys are the full price specialists. Watch out the service manager really run up a repair. The owner was unsympathetic and acted like he had better things to do than listen to my concerns. I needed my truck fixed. Their initial quote was higher than another by $140. They have a great looking building on the outside and I assumed I was paying for top notch work. They assured the truck's return later that afternoon, knowing I needed the vehicle for work. They called back and suggested a radiator on top of the requested water pump. They said it would be cheaper to do both. My radiator was working fine, but it was older and I should replace it now. Next, they acted like it was a real challenge for them to fix my vehicle. They had a hard time locating a GM radiator and then kept it through the weekend and again all day Monday. They literally charged me 3 times what it would be from a wholesaler. For a common Chevy radiator, they acted like they did me a favor finding one for $500. I went to them looking for my new repair shop. I feel like they took advantage of me being in a hurry to get it fixed and they lost a potential solid customer. Oddly, they told me my temperature gauge was broken when I went to pick it up. I had already told them to allow the motor to warm up properly. Apparently they didn't bother, the gauge works just fine, but they wouldn't put the time in to really check. Next they accused me of trying to get the gauge fixed for free by lying that it worked when I brought it in. I was flabbergasted, I had to pay a premium price for their late repair, then I got called a liar because they wouldn't even bother warm up the motor on a new radiator installation. I bet they are good mechanics, when they want to be, but they mishandled my repair, wasted my time, and then demanded top dollar after admitting they had no idea how to get my gauge working. They repeatedly told me the diagnostic machine didn't give them an answer so they couldn't fix it. The owner basically called me a liar when actually they were not very thorough with their assessment. Who tells a client you broke his gauge, can't fix it, call him dishonest and then still be wrong about the gauge even being broke? They have lousy people skills and I can only assume they are lazy mechanics. They still have no idea that my temperature gauge works and they just let me leave upset. They offered me no compromise of any kind. read more

We all have our anecdotes, episodes, and rope-a-dopes concerning the many mechanic shops one might visit over the years. Through all those trials and tribulations sometimes you stumble upon a diamond in the rough ~this place is a pretty sparkly one. Are they perfect? No. Have I ever had to return to have something re-fixed? Yes. Then, why would I speak so highly of 'em and continue to return with all six of our personal and commercial vehicles? At Auto & Truck Services, aside from a very qualified crew, you'll find the definition of character wrapped up with dependability, honesty and impeccable integrity. The heart and soul of the crew is husband and wife team, Norman & Grace, who have served the town of Birmingham for decades. So, when you see that those rates might be a little higher, understand you get what you pay for. When mistakes are made causing you to have to return, know that they stand behind their work. Lastly, there are endless variations of vehicles, makes, and models. Computer systems and software change with the seasons on the heels of the endless government regulations for emissions, amongst other things. ~Have some grace! For as long as their doors are open I will be a customer. read more

Went in to get an engine coolant leak fixed and instead of tracing the leak they just replaced my radiator which didn't even fix the problem. My car is still leaking coolant after a $500 bill. Overpriced labor rate for mediocre work. read more

I've used a few repair shops in my day, but this one takes the cake. They gave me the best estimate in town and stuck to their quote as close as they could. I saved about $200 by taking my business to these guys. They were fast, upfront, and honest. I will definitely be coming back! My only critique is that the office staff could be a little more personable. read more

I had to have some work done on my brakes and was very pleased with the professionalism speed and friendly customer service at auto and truck! read more

Loved my first experience at Auto and Truck Services. Norman runs a thorough operation and has employees who care about the customer as much as he does. They were quick and didn't find extra things to charge for. They just took care of the issue at hand, which is what I asked for. I found them because I was looking for honesty, and I heard they are. I found it was true. Their follow up was great, and they have the technology skills that you would hope...for your own records. I cannot recommend them highly enough! read more

Reasonably priced and honest. Came here for the first time several years ago at the recommendation of a good friend and have had my cars serviced here ever since. read more

We have used this repair shop for years. But after moving 2 hrs. away, most times we take our vehicles to our local dealership out of convenience. Last summer, the air conditioner in our Chevy Traverse began making a loud banging noise. After 3 trips to our nearby dealership, and several "repairs" made, the noise persisted, and they finally admitted they had no idea what was causing it. So we drove the Traverse to Auto and Truck Services. Norman and his guys are specialists when it comes to diagnosing car problems! In one visit, the cause was found, a small part replaced, and the problem was solved! Auto and Truck Services is the best! Always friendly, always honest. We would never go anywhere else for car repairs if we lived closer. We continue to recommend it to all of our Birmingham friends! read more

Took over two weeks to repair an ignition switch on my pickup, and despite written assurance to the contrary, the turn signals did not work after they gave me back the truck. I did not have the time to stick around for another two weeks or more, so I took the truck to another shop closer to home. read more