These guys are fantastic! Walked out into my driveway at 6 AM to find a flat tire on my wife's car…read morewith no way of fixing it at home. Drove it up to Gueros with the spare, and they had the leak diagnosed and being worked on within minutes. Super fast and friendly service as well as being reasonably priced! I will definitely be coming back here if I have any other tire issues.

Great place. I've used them for multiple vehicles and trailers. They always work their butts off…read moreand do good work at a great price. ​

Really patient and kind! Very helpful explaining an issue…read morewith my car to me. It's hard to find people who are honest with you in an auto shop. Great place in BHM!

Wonderful service On time…read morePolite Careful Honest There when we needed them. I will use them again. Thank you so much for helping us.

We have used Files for years. They have our complete trust and all of our business!…read more They are sometimes busy, but that's a good sign!!!

Drove up, the attendant was busy taking care of a customer, so I sat in my car, I had my mask on…read more He did not acknowledge me because he was busy at the time. So I continue to wait. Another car drove up next to mine took his flat tire out of the car and the the attendant just took his tire and started working on the mans flat tire. Not one time did he said I'll be with or can I help you. Waited for 30 min. When he was getting the other car tire put back in his car. I asked him if he was as going to help me. He said "this is not a drive thru, you had the window up and your mask on. It's not a drive up. So because I was waiting in my car so not to rush him and because I'm not a man with my tire on my hand ready for him to fix it. There's no service for me.

My mom went in there for an oil change and in result her car is now leaking oil. We went back so…read morethey can fix it but SOLOMON who was at the front desk had an attitude and was overall disrespectful and very dismissive. Solomon finally told us that they will take another look at it and a guy named John was supposed to call back and as we walk outside out of frustration he decided to holler the word NIGG**. This is not the place to take your car especially if you are black. It's been 5 days and my mom's car is still sitting in the same spot. Awful place and horrible service. In the pictures it's oil leaking from my mom's car onto the sidewalk. Update: we got in contact with corporate, Solomon never took down my mom's email, but when the corporate office told my mom that the email Solomon put down for my mom is GOOBAMA@yahoo.com PLEASE DO NOT COME HERE!!!

I called Firestone to buy 2 tires because I had a blowout on the interstate. I got a price quote…read morefor the tires immediately and when I arrived Spencer double checked and found a better deal for me . The staff was very professional and mindful of the current health crisis I highly recommend this location to anyone who is in the area or needs automotive service thumbs up guys good job

Gael and the rest of the team did a great job with my oil change today. While there are two…read morelocations, this one is my favorite.

We pulled off the interstate due to our undercarriage coming loose. After some moments of panic on…read moreour end, Mickey and the team fixed us up and put us safely on our way. They were helpful and kind during stressful car issues. Very grateful to this car center for their help.

At this point this place needs to either be shut down, or corporate needs to do a walk through for…read moreproper business techniques and timelines. I am so upset because I literally took off work because online I scheduled for my A/C to be looked at for 12pm today. my appointment was scheduled and confirmed. I even got a text reminder to remember my appointment for today. however something told me to call just to confirm as well. When I called the Gardendale location, I was Immediately told "We don't do A/C services here at this location at all. I asked how that was possible considering it let me schedule online for this specific thing specifically for this location. They then said "Well yea they do that for all the locations but this location is the only one that does not do it." I told them that they could have at least called to let me know as I am sure they get some type of notification that an appointment was scheduled in their system. He then asked me when my appointment was and I told him the time. He confirmed my name which shows it was in their system. However he said he JUST opened it today, and it does not "Clarify" on their end exactly what the appointment was for. Which I do not believe, considering how detailed and organized the website itself is as it relates to picking a reason/issue you are having with your car. I then told him thanks, and I will just find somewhere else to go. He then stated, "Well no I can.... well wait, our A/C machine checker is down too so I wont be able to do it." It took him not even 2 seconds to say their A/C machine was down as well, which either tells me that he knew this from the beginning and could have stated that from the beginning, or he was just simply lying to soften the blow so that one could assume "Well he tried." I then asked DJ (That was the guys name) could he at least assist me with contacting another location close by that does do it, since this was not my fault and from a customer experience this was not a great one. DJ then said "Well I could, but they are gonna tell me yes all day and when you call they are gonna tell you something different." Which for one, does not shine a good light on you all's business at all, and it shows that YOUR employees are not honest ones. So just know that you all's business have an employee that is saying that about other employees and it makes you all look bad when it comes to company values. I told DJ I was willing to take my chances and if he could please at least help with that. (This is the kicker) he told me I am just going to have to call them myself. Because he does not have the time to do all of that. While DJ did not have an attitude and he was not per say rude. He also had a lack of empathy or care for my situation. This just seems to be an everyday norm for him. He did not feel as though my situation was important enough to fix considering I again scheduled like I should have, and there was a lack of communication on top of it not being my fault at all. He could have easily had someone else in that building to help him make that happen. As I am certain he was not the ONLY one working in that building that day. A phone call like that would not have taken long. I am just disappointed with this experience and if I could give this place zero stars I would. I will NEVER recommend anyone go to this location. This place needs restructuring, and maybe even some training on how to deal with customers.

Completely DISHONEST employees at this location - kept lying instead of being honest with the…read moretimeline and effort they would have to put forth. Had a blow out on the interstate and instead of helping in a time of need, they just waisted our time. Imagine being the type of employee who would rather lie and make money, instead of being a decent human to help someone out... that's your Gardendale location. Take your money elsewhere.

Very nice guys!! Very quick and everyone has such a great personality I will definitely be using…read morethem for anything that I need fixed on my tires or brakes.

Great service good people and reasonable prices. I had 4 tires changed and brake job done…read more Definitely recommend!

It was brought to my attention that my tires were worn beyond safe use. I called around to local…read moretire shops in the area and Estes was the only shop that had the tires needed on hand without a wait. The staff was friendly. The tire and services pricing were fair - the alignment was a little high compared to nearby competition. My issue with the service was that when I started my car upon paying - I had a service indicator light and the noticed the tire pressure sensors were not reading any current values. I know for a fact that these sensors were reading when the car was dropped off. The technician came out and told me that the sensor in the left rear was damaged and preventing the car from completing the calibrate sequence. I am not even that upset that a sensor was damaged. What did bother me was the fact that the technician knew of the issue and nothing was noted or mentioned when picking up my car. It was upon start up and me bringing this issue up to Estes that the matter was even verbalized to me. I find this unprofessional for a paid maintenance service.

From the owner: Automotive Service Tiresread more

Extremely fast at changing tires! Knowledgeable about tire types. Thankfully, they had mine in…read morestock so I didn't have to wait. Twice, I got a nail in a tire, and they had the right tires both times. Great prices too!

I cannot recommend this place because I went there to get a tire and noticed the next day that it…read morehad a hole in it. Went back down there and they plugged the hole but over time the tire is still losing pressure so I've decided to cut my losses and I'm just not going to deal with this place anymore. You take your chances with these pull-off places but honestly the cash only place just down the road from them, haven't had a problem with that tire.