Really patient and kind! Very helpful explaining an issue…read morewith my car to me. It's hard to find people who are honest with you in an auto shop. Great place in BHM!

Wonderful service On time…read morePolite Careful Honest There when we needed them. I will use them again. Thank you so much for helping us.

The overall experience was amazing! The overall process was very smooth. Communication was amazing,…read moreand my car is running like new! Team is very knowledgeable and worked hard from start to finish and the process was very quick! Definitely recommend!!!

I wouldn't replace these guys for NO ONE. They know what they're doing and get the job done. They…read moreare PunctuAl, honest, professional, and a must try. I request all my friends to come here and even strangers lol. The value and quality of work they give is unmatched. Shoutout to Hugo. Salute!

Amazing customer service. Honest and truthful quality work. Did everything we asked for and more…read more Took a used car in for a inspection, they were able to pinpoint several big issues. We also take the cars. We owned in there and have always had exceptional service at a price that is comparable. Clay is a huge asset, and made us feel comfortable with all of our interactions. We will definitely be using the moving forward with all of our cars.

I had my car serviced at the Tattersall Park location where they overfilled the oil-TWICE…read more Explanation was that it required. "finite" amount of oil, it is a very popular European model. I had to take elsewhere for a third change and required to pay again. They refused to reimburse the more than $100 paid for the original change. They are not interested in customer satisfaction and "brushed me off" very quickly.

Just bought a 2017 vw tiguan and needed an inspection to see what i needed done for the car. The…read moreonly thing pressing was a serpentine belt. Several days later my car wouldn't start and my engine light came on. It turned out to be a key fob battery. When i fi ll up on gas in an area that was potentislly unsafe i had gased up leaving my car running apparently this is whst caused my engine light to come on not to mention a fire hazard. Apparently, static electricity can cause and explosion. In my defense, i am an 80 year old widow living on a pension. In the 40's and 50's not only were there no cell phones, there were no computers. You can see how vulnerable i am. Nic and Brody have listened patiently and provided all the info i needed. Infact i was given a list of all repairs that were needed and the corresponding price. These were divided into those i needed right now, those that coul wait a momth,, and those that could wait longer. They both approached me with respect and kindness which has prompted this review. This is background so you will understand my impression of this busiiness. First of all they were.johnny on the spot. I arrived and they promptly got my Tiguan(my baby) back after Nic and i discussed that she Was a used car and i love her and wanted to take care of her. I had just driven her from the car lot. I wanted to check her out from bumper to bumper. Not only did their mechanics check her out, they provided me wuth a listed in order of priority and cost of each. I was prepared to leave when Nic said to me that the serpentine belt was about to break. I thought Nic was going not going to let me leave wi th it in the condition it was in Nic sent one of his workers t7o go get the belt and put it on. Took an hour including picking up the belt. I got the feeling he was trying to inform me without scaring me. What did i know about serpentine belts.Not a thing! Everyone i encountered behaved that way. I have not felt that way since my husband passed. It was quite touching. Now i learned a new woŕd KeyFob. It has a CR 2032 battery. If the battery is dead so is your car. Lesson # 2. Now being 80 at night when i needed gas if i felt frightened, i would lea e the car running while i gassed up. Did you know that would cause the engine light to come on. Lesson #3. Or that you should never have the car running while gasing up because like static Lesson #4 electricity could cause the car to catch on fire or worse.

as a woman, it is hard to feel like you can trust the people who are taking care of your car,…read moreespecially when you don't know that much about cars. However, since the first time that I came to Franklin automotive, not only was I well taken care of, but I was given trustworthy and reliable information. Today was the third time that they have taken care of my car in the past three years, and the service was incredible! I had planned to wait at a coffee shop nearby, and they offered to drive me there so that I could wait comfortably for my car service to be done. When it was over, they called me and sent someone to pick me up, every person who I have interacted with at Franklin automotive is not only kind but also very good at their job. So grateful for this auto repair shop!

I have written a similar review on Angie's List…read more.. This place is great - honest and they know what they are talking about. I am going to miss this shop when I move out of state.

Been here a couple times now. No appointments, so first come first serve which isn't bad if you are…read morejust dropping off. They are no BS. They will recommend but not pushy and tell you straight up if it's needed or not. I'll be going back for sure. Great service, quality and value.

Have known these guys for a long time and they are the best!…read more They seem to always be able to go the extra mile to satisfy their customers. Means a lot to see successful small businesses in our area!!

They have serviced my vehicles for about two years and I have been extremely satisfied with them…read more Prices are reasonable and fair. Family operated and they treat their clients well. If you haven't tried them you should.

I've used their services three times and each time I came away satisfied. Their counter crew is…read moreknowledgeable and efficient. The tech's document their work in rear time via texts. Great shop and great people. My vehicle is a 2009 Mercedes GL 550 B. Williams

I came in to have the refrigerant replaced and my AC checked. I was told it would take 45 minutes,…read moreso I agreed to wait. An hour and a half later I had to start repeatedly asking for my car. I was told I'd need a new compressor and would be contacted with the price for this repair (NEVER heard back). I was also told that they did not put refrigerant in "cause it'll just leak out", but I WAS CHARGED FOR THE REFRIGERANT that was not put in my car. When I questioned this, I was told I wouldn't be charged next time. Enjoy the money you cheated me out of, because there will be no next time. Shame on you for cheating women. Holly Hudson Haynes

Absolutely the best!! My grandson is a student in Birmingham and had some issues with his older…read moremodel Jeep. Mike at Vestavia Auto Service made absolutely sure he would not be stranded on the side of the road. The Jeep had issues beyond the initial diagnosis, but Mike stayed with it and was able to get things fixed and get him back on the road. I am confident all issues were addressed and am thankful to know of a mechanic of this caliber while my grandson is 700 miles away at college. I had read about Honesty and Integrity in previous reviews, and that is what convinced me to have the Jeep taken there. I can attest that Mike is an honest mechanic with integrity. He couldn't have been in business as long as he has without that honesty. Thank you Mike and Vestavia Auto Service for your help.

What you wish for in a mechanic. Honest, fair, and full of integrity. Took my wife's car here for…read moresome new headlights and a 100,000 mile tune up. All of Keith's recommendations were appropriate and... best of all... the fairest price I could find. I'd pay double for the quality of work and quality of people that worked on her car. I'll be back with my truck, and that is the greatest compliment I could give them! Look no further, take your car here for peace of mind that it'll get taken care of correctly AND quickly! Of note: they are operating out of a shop in Trussville right now with address - 7315 Gadsden Hwy

I Gave Brendan a chance with a fairly hard job. It was changing a starter on a 2002 Suzuki Grand…read moreVirtara V6. I would not do it myself, as I am just too big and could not reach. He quoted me a fair price, and though it took longer than he expected, and had to remove a lot of things to even get to it, he got the job done, and stuck to the price he quoted. I paid him more, as this was not a typical starter job. Good integrity, and Great Job!

My husband and I were in front of the courthouse broken down in our van and Mr. Fellers just…read morehappened to pass by as we were waiting for a tow truck that never arrived. He was able to fix it within minutes. Thank you sir, the heat almost killed me that day!

Really up front and honest. Does things right the first time so there's no need to be worried.read more

DONT GO HERE IF YOU WANT SPEEDY DELIVERY!!!!! i've been calling and they always say Jason is…read moreunavailable and theyll get him to call me back, which he barely calls back. my car has been sitting in the same spot for well over 5 weeks atp! i'm fed up !