Really patient and kind! Very helpful explaining an issue…read morewith my car to me. It's hard to find people who are honest with you in an auto shop. Great place in BHM!

Wonderful service On time…read morePolite Careful Honest There when we needed them. I will use them again. Thank you so much for helping us.

My car isn't fresh off the assembly line, so she doesn't have all the latest bells and whistles…read morethat newer models boast. That said, the service managers are always pleasant and happy to walk me through what work is needed. The services are consistently handled thoroughly and professionally, which gives me real peace of mind.

I want to start this off by saying they have been great folks to work with over the years. I spent…read morea lot of money and worked with them almost exclusviely with both of my families cars. But my last exerience was one that I cannot help but be infuratied by. I had an issue where my 2012 Highlander AC went out in July and it was $2700.00 to fix. So I agreed and they did the work. When I took the car in the heater worked fine and prior to the AC going out the temperature control worked without any issues. They "fixed" the AC and it blew ice cold which was great for July. I noticed immediately that you couldn't regulate the temperature at all but life was busy and in hindsight I should have turned right around and took it back in. Fast forward two months when I had a blowout, I took it back in and alerted them to the issue's (no temp control and heater is out). They mulled it over and said it was a completely different issue and wanted another $2700. If they had test run the system after "fixing" the AC, they would have noticed something was off. Or maybe they did and just pushed it out anyways? They claim to warrenty their work but that didn't hold up here either. No attempt whatsoever to meet me in the middle. Nothing except a "sorry, completely different issue so another $2700.00". Not a good look Rob'e Man's.

I brought my 2005 Mercedes here for an oil change based upon a friend's recommendation. They did a…read morefine job, so a few months later when the coolant light was on and the car was in limp mode, I didn't hesitate to call Mike and Mikes to do the job. I got the car towed 30 min from homewood just to use them. I also had purchased brake pads and rotors for the car and placed them in the trunk for them to put on. They originally quoted me an outrageous price to put the brakes on. When I explained that I was providing the parts, and I would just take it elsewhere, they went down (a little). I was mainly focused on diagnosing the reason why the vehicle was in limp mode and finding the coolant leak (I had been topping off the coolant for months). They called me and said the diagnostic was a thermostat housing, and also said I purchased the wrong size front brake pads, and I will have to pay them for the parts for the correct pads. Fine. I did. They said they would return my pads that were the wrong size and place them in the trunk (they didn't give them back and they aren't in the trunk). They then told me the car was in limp mode because there is an alternator problem. We called the shop that had just repaired the alternator a year ago (it was still in the warranty timeframe) together, and decided on a plan that the other shop would come and pick up the alternator and repair it and deliver it back. I received a call after the brakes and thermostat housing was replaced saying they had no room for my car, and that I would have to drive it myself or pay for a tow to the alternator shop. This is wild after I had just paid them $1000 for a thermostat housing and brake and rotor replacement. The alternator shop was in disbelief that Mike and Mike's asked me to do this, and told me specifically not to drive it over 40mph, do not use any electronics (no radio or headlights, no a/c) and keep it slow and steady. This was a long drive at 6am from Pelham to downtown Birmingham on Highway 31 in the RAIN. Once at the alternator shop, they checked the car, and laughed, "that's an old code from when the alternator was originally repaired, your car is fine". It's been month since I've gotten my vehicle back. The coolant reservoir is completely empty and the leak wasn't repaired like I was told. I am SUPER Disappointed with the quality of work (or lack there of). They seem to try to nickel and dime me a lot, and I am not down for that. For a woman, I have a pretty good basic knowledge of vehicles. I have only driven the car 4 times since I got it back. I will be taking my dollars elsewhere.

Starter bolt stripped during DIY removal. Towed it to Mike and Mike's. Two hours later Mike called…read moreadvising my truck was ready. Stripped bolt removed. New starter installed. Exceptional service and value! Mike and Mike's will be my first call for my next vehicle issue.

back to Tom Willams. they communicate…read more Not ready when told. Had to call to find out. 'sorry', ready tomorrow. Had to call them again, not ready. 'It will be ready tomorrow'- I wait two days later, had to call them again. ready, not done properly. Never once called me. Few years later I try them again. Called for an appointment twice, never called back.

The service provided was top notch from start to finish. Ms. Mary and Matt were awesome to work…read morewith.

I came in needing a wheel bearing replaced, as well as front brakes and rotors. I was quoted a…read morereasonable price compared to the place I usually take my car for maintenance. I was told that it was not my wheel bearing, but my transmission that was making the noise. I went ahead and had the front brakes and rotors replaced. I then took my 2019 Camry to a transmission place, and of course, they said my transmission was perfectly fine, that it was my wheel bearing. So after have three different people/places (including my boyfriend, who has a master C license) tell me that I needed my wheel bearing replaced, not only time was wasted, but an extra $125 to have someone look at my perfectly good transmission, was also wasted. I will NEVER take my car to them ever again.

The customer service was great! I stopped by with no appointment and they were able to fit me in…read moreand repair my vehicle the same day and it was a reasonable price!

as a woman, it is hard to feel like you can trust the people who are taking care of your car,…read moreespecially when you don't know that much about cars. However, since the first time that I came to Franklin automotive, not only was I well taken care of, but I was given trustworthy and reliable information. Today was the third time that they have taken care of my car in the past three years, and the service was incredible! I had planned to wait at a coffee shop nearby, and they offered to drive me there so that I could wait comfortably for my car service to be done. When it was over, they called me and sent someone to pick me up, every person who I have interacted with at Franklin automotive is not only kind but also very good at their job. So grateful for this auto repair shop!

If you are looking for honest, professionals look no further than…read more Franklin Automotive. Whether it's time for your car's regular scheduled maintenance, ( or if you run a little over the schedule ‍) Franklin's Automotive is a place you can trust to only do the repairs you approve first.

I've been on the waiting list for brake repairs on my son's Volvo. After more than a year of…read morecalling them for an appointment, I gave up. Not impressed. I stopped by Empire Autohaus and spoke with Alan, personally. The car in question was a 1963 Volvo P-1800. I was told, by Alan, that I would be called when some of the his current work was caught up. Probably not a good idea to beg someone to work on your car. Just say, "Sorry, but we can't help you.".

Small business Excellent service and pricing for high end vehicles. Got my car in that day!!read more

I am so disappointed. In all my years of living in Birmingham this is the worst car repair…read moreexperience I have had. These guys are the full price specialists. Watch out the service manager really run up a repair. The owner was unsympathetic and acted like he had better things to do than listen to my concerns. I needed my truck fixed. Their initial quote was higher than another by $140. They have a great looking building on the outside and I assumed I was paying for top notch work. They assured the truck's return later that afternoon, knowing I needed the vehicle for work. They called back and suggested a radiator on top of the requested water pump. They said it would be cheaper to do both. My radiator was working fine, but it was older and I should replace it now. Next, they acted like it was a real challenge for them to fix my vehicle. They had a hard time locating a GM radiator and then kept it through the weekend and again all day Monday. They literally charged me 3 times what it would be from a wholesaler. For a common Chevy radiator, they acted like they did me a favor finding one for $500. I went to them looking for my new repair shop. I feel like they took advantage of me being in a hurry to get it fixed and they lost a potential solid customer. Oddly, they told me my temperature gauge was broken when I went to pick it up. I had already told them to allow the motor to warm up properly. Apparently they didn't bother, the gauge works just fine, but they wouldn't put the time in to really check. Next they accused me of trying to get the gauge fixed for free by lying that it worked when I brought it in. I was flabbergasted, I had to pay a premium price for their late repair, then I got called a liar because they wouldn't even bother warm up the motor on a new radiator installation. I bet they are good mechanics, when they want to be, but they mishandled my repair, wasted my time, and then demanded top dollar after admitting they had no idea how to get my gauge working. They repeatedly told me the diagnostic machine didn't give them an answer so they couldn't fix it. The owner basically called me a liar when actually they were not very thorough with their assessment. Who tells a client you broke his gauge, can't fix it, call him dishonest and then still be wrong about the gauge even being broke? They have lousy people skills and I can only assume they are lazy mechanics. They still have no idea that my temperature gauge works and they just let me leave upset. They offered me no compromise of any kind.

We all have our anecdotes, episodes, and rope-a-dopes concerning the many mechanic shops one might…read morevisit over the years. Through all those trials and tribulations sometimes you stumble upon a diamond in the rough ~this place is a pretty sparkly one. Are they perfect? No. Have I ever had to return to have something re-fixed? Yes. Then, why would I speak so highly of 'em and continue to return with all six of our personal and commercial vehicles? At Auto & Truck Services, aside from a very qualified crew, you'll find the definition of character wrapped up with dependability, honesty and impeccable integrity. The heart and soul of the crew is husband and wife team, Norman & Grace, who have served the town of Birmingham for decades. So, when you see that those rates might be a little higher, understand you get what you pay for. When mistakes are made causing you to have to return, know that they stand behind their work. Lastly, there are endless variations of vehicles, makes, and models. Computer systems and software change with the seasons on the heels of the endless government regulations for emissions, amongst other things. ~Have some grace! For as long as their doors are open I will be a customer.