While traveling for time-dependent reasons an odd-sized tire on my camper blew out. Adair found me…read morea new set of tires, and had me on my way within 15 minutes of receiving them from the warehouse. What could have been an overnight stay was managed in a couple hours. I'm grateful for the effort they went to - for what really wasn't a lot of money for them. I'd give them more stars if I could.

When I arrived to have two tires put on that I ordered the previous day, I decided to mark the two…read moretires I wanted disposed of and have the two on front moved to back and new on front. A man sitting out front asked what I was doing so I told him. Well, come to find out he was the owner and was very rude telling me if that's what I thought about his business he did not want my business. I explained I am a widow and don't know him and I wanted to make sure what I wanted was carried out. Again, he was quite rude. I explained when he is a single woman then he can judge me. **** I would NOT recommend Adair Tire. I will say prior to meeting this arrogant owner, I was pleased with getting my oil changed here ****

We have used Files for years. They have our complete trust and all of our business!…read more They are sometimes busy, but that's a good sign!!!

Drove up, the attendant was busy taking care of a customer, so I sat in my car, I had my mask on…read more He did not acknowledge me because he was busy at the time. So I continue to wait. Another car drove up next to mine took his flat tire out of the car and the the attendant just took his tire and started working on the mans flat tire. Not one time did he said I'll be with or can I help you. Waited for 30 min. When he was getting the other car tire put back in his car. I asked him if he was as going to help me. He said "this is not a drive thru, you had the window up and your mask on. It's not a drive up. So because I was waiting in my car so not to rush him and because I'm not a man with my tire on my hand ready for him to fix it. There's no service for me.

They changed a flat tire for me on a cold, rainy morning. Driver was very courteous and quickly…read morechanged the tire for me. I would not hesitate to use them again.

From the owner: We offer 24-hour emergency towing, accident recovery and roadside assistance to distressed drivers…read morein greater Birmingham, AL area. Our employees are seasoned professionals and our vehicles and equipment are up to date and well maintained. Established in 2008, we are a licensed and insured business with an A+ accreditation from the Better Business Bureau.

Gael and the rest of the team did a great job with my oil change today. While there are two…read morelocations, this one is my favorite.

We pulled off the interstate due to our undercarriage coming loose. After some moments of panic on…read moreour end, Mickey and the team fixed us up and put us safely on our way. They were helpful and kind during stressful car issues. Very grateful to this car center for their help.

Said he would call back ten minutes later and never did. Ignored my call when I tried to call them…read moreback. Didn't help to fix the tire plug like I requested.

do not call this douchbag for anything he left me stranded after saying he would call back once he…read morechecked for a tire blocked my phone after I tried to call him back

My mom went in there for an oil change and in result her car is now leaking oil. We went back so…read morethey can fix it but SOLOMON who was at the front desk had an attitude and was overall disrespectful and very dismissive. Solomon finally told us that they will take another look at it and a guy named John was supposed to call back and as we walk outside out of frustration he decided to holler the word NIGG**. This is not the place to take your car especially if you are black. It's been 5 days and my mom's car is still sitting in the same spot. Awful place and horrible service. In the pictures it's oil leaking from my mom's car onto the sidewalk. Update: we got in contact with corporate, Solomon never took down my mom's email, but when the corporate office told my mom that the email Solomon put down for my mom is GOOBAMA@yahoo.com PLEASE DO NOT COME HERE!!!

I called Firestone to buy 2 tires because I had a blowout on the interstate. I got a price quote…read morefor the tires immediately and when I arrived Spencer double checked and found a better deal for me . The staff was very professional and mindful of the current health crisis I highly recommend this location to anyone who is in the area or needs automotive service thumbs up guys good job

Ricky and the team helped me out during a huge crisis - flat tire on I22. Got towed in, they got…read moreme turned around in 30 mins!!!

At this point this place needs to either be shut down, or corporate needs to do a walk through for…read moreproper business techniques and timelines. I am so upset because I literally took off work because online I scheduled for my A/C to be looked at for 12pm today. my appointment was scheduled and confirmed. I even got a text reminder to remember my appointment for today. however something told me to call just to confirm as well. When I called the Gardendale location, I was Immediately told "We don't do A/C services here at this location at all. I asked how that was possible considering it let me schedule online for this specific thing specifically for this location. They then said "Well yea they do that for all the locations but this location is the only one that does not do it." I told them that they could have at least called to let me know as I am sure they get some type of notification that an appointment was scheduled in their system. He then asked me when my appointment was and I told him the time. He confirmed my name which shows it was in their system. However he said he JUST opened it today, and it does not "Clarify" on their end exactly what the appointment was for. Which I do not believe, considering how detailed and organized the website itself is as it relates to picking a reason/issue you are having with your car. I then told him thanks, and I will just find somewhere else to go. He then stated, "Well no I can.... well wait, our A/C machine checker is down too so I wont be able to do it." It took him not even 2 seconds to say their A/C machine was down as well, which either tells me that he knew this from the beginning and could have stated that from the beginning, or he was just simply lying to soften the blow so that one could assume "Well he tried." I then asked DJ (That was the guys name) could he at least assist me with contacting another location close by that does do it, since this was not my fault and from a customer experience this was not a great one. DJ then said "Well I could, but they are gonna tell me yes all day and when you call they are gonna tell you something different." Which for one, does not shine a good light on you all's business at all, and it shows that YOUR employees are not honest ones. So just know that you all's business have an employee that is saying that about other employees and it makes you all look bad when it comes to company values. I told DJ I was willing to take my chances and if he could please at least help with that. (This is the kicker) he told me I am just going to have to call them myself. Because he does not have the time to do all of that. While DJ did not have an attitude and he was not per say rude. He also had a lack of empathy or care for my situation. This just seems to be an everyday norm for him. He did not feel as though my situation was important enough to fix considering I again scheduled like I should have, and there was a lack of communication on top of it not being my fault at all. He could have easily had someone else in that building to help him make that happen. As I am certain he was not the ONLY one working in that building that day. A phone call like that would not have taken long. I am just disappointed with this experience and if I could give this place zero stars I would. I will NEVER recommend anyone go to this location. This place needs restructuring, and maybe even some training on how to deal with customers.

While the service at this place is satisfactory, the promotion of a "10 minute oil change" is…read moredeceptive. It may only take 10 minutes to drain and refill the oil, once you get your turn in line (which is usually backed up), but you can expect to be there at least 30 minutes on any given day and possibly longer on the weekends when demand is higher. I would suggest they just take the "10 Minute Oil Change" sign down. It's irritating when you feel like you have been lied to by poorly thought out advertisement.

I have my oil changed today at express oil, change and tire engineer, and as I was sitting in the…read morebay, I noticed how hot it was and I asked the gentleman to y'all fans in here and he replied no ma'am just yes we just have one and then we have a little small personal fan It's probably 100° in this space. This is awful these guys work under some of the rough conditions they change all they do our tires and they get treated like crap with no fans so dear tire engineer, will you please get off your butt and get these young man some fans out here Cause they will deserve a fan in here not one but three fans in this day to get the heat out of it shame on you tire engineer I give the guys a five star, but I give to engine engineer and oil change a two stall for not taking better care of their employees