We had a recall on out 2015 GMC Acadia for a driver side airbag. I called Royal last week to schedule an appointment. They informed me that service was first come first serve but that they did have the part in stock and I could stop by whenever was convenient for me. We got there this morning at 06:55, we were second in line. The service doors opened promptly at 07:00. We were greeted by a gentleman at 07:05, when it was our turn. He took our information and said that it shouldn't be "too long". He directed us to the waiting area and offered us coffee or water. My wife and I sat down and watched the news and chatted for a minute. At 07:30 we were called by the same gentleman and told our Acadia was ready to go. He had it out front, with the AC on waiting for us. He said it was a warranty recall and he would take care of the paperwork after we were gone but didn't want us to have to wait any longer. He thanked us for stopping by and we were on our way. Pulled out of the parking lot at 07:35. Not sure what kind of repair this was or how long it typically takes but was impressed by the customer service and friendly employees. Would highly recommend! Thank you Royal GMC! read more

I bought my Buick enclave from here almost 10 years ago and I've been coming here to get my oil changed for the past several years. I usually come on Saturday morning and get there before 8 o'clock when they open so I won't be waiting too long. My enclave had a recall on the airbag and I've been waiting for the airbag to come in. I've been dealing with Ralph Daniel and he is so professional and always gets back to me. The lobby is very nice with free water bottles and coffee. There is also a charging station for phones. Always come here because I know I'm gonna get my oil changed correctly. It's a little pricey, but worth it for the piece of mine. read more

My truck had a failed lifter. They got the truck repaired in a timely manner. It was hard to get updates on the status of my vehicle. However the service has vastly improved since my last review. read more

The service for gmc is the worst ever.. can't make appointment to bring car in for service. So car can sit for days even before they look at it... they call it first come service. I am sure it works for the dealership but not good for the customer. As soon as I get my parts installed will find another dealership. read more

Royal sold me a messed up truck and is unwilling to make it right! Not what you expect when you purchase a 50k Denali! Do not purchase from these guys. They have brushed the situation aside and are only looking to make more money off of their mistake instead of making it right. My truck was even sold with the wrong warranty and 6 months later it has not been fixed. I feel scammed and I would recommend you avoid this dealership. read more

The salespeople and general manager, except for the business manager and initial sales person, all seem to be argumentative and defensive. We purchased a 2013 Yukon Denali and had a coating product applied by the dealer. The body shop applied it incorrectly leaving swirl marks and several scratches. We confirmed with the manufacturer of the product, that the product should not have been applied in a circular motion but in a one way motion with clean microfiber cloths, and in the same manner to remove the excess product once it dried (wipe on wipe off method). It was clear that this was applied in a circular motion, as well as having excess debri on either the application cloth or left on the vehicle causing and attributing to swirl marks and scratches, of which I took pictures. After bringing this to the attention of the salespeople and general manager, I was told I was free to take it or leave it. They did not have another all wheel drive vehicle available with the same interior as we wanted on their lot. The only solution is to have an independent detailing company try to buff the vehicle to remove the marks, which we amicably agreed to do. They cant guarantee or be sure if this will remedy the problem but what the heck, it's only $60,000, right? What they don't know, is that we were actually planning on buying two more vehicles within the month. . . read more

The people at Royal Volvo made the car buying experience great. We came to an agreement quickly and with no hassle. I highly recommend the dealership. read more

I love Royal! I bought my car from Barkley and got by with the mediocre service. I tried Royal one time since I was in the area and Matt had the best customer service! Made me feel welcome and I decided to continue my business there going forward. It is a lot closer for me to go to Tuscaloosa but it's worth the extra miles to continue business at Royal. Do not let him slip out of your fingers. Yall are lucky to have him!! read more

Please don't buy are car here. They are good until they sell you a car and mess the paint up. They ask if I wanted a paint and interior coating with a warranty. I paid to have emblems of my new truck taken off also. Well I got bless off and still could see the letters in the paint. The truck has swirl marks where they used a dirty pad I guessing. Oh ya at the same time put oversized tires and leveling kit on the truck that I paid for in deal the tires rub on the sway bar. So I decide to let Birmingham Detailing and Sanding look at it. They found paint was orange flakes and uneven with sand marks on the hood and yes the damage from the dealer. So I was not going to take it back for Royal to fix it but called and asked them to pay to fix their mistake. Well they will not they want to fix it because they are crooks and don't care about anything but marking that deal. Go somewhere else don't even think about going Royal !!!!!! read more

Ralph Daniel took care of all of my needs in a professional and timely manner. Everyone in the service department was friendly and professional. I will not hesitate to do business again at Royal GMC. read more

Royal GMC has deceptive salespeople and finance officers. I was trying to purchase a new vehicle on a Saturday. I was initially told that because it was the weekend and Equifax could lift a credit block I had placed on my credit file , they would contact me on Monday. I thought this to be odd. I had no issues in the past. As of today , My credit has been damaged. Royal somehow filed my credit 15 times. I called my salesperson (Albert) and have received no explanation. I am left fighting to get the inquires deleted. I will never refer anyone especially Veterans to this dealership. I was a faithful GMC patron . Thanks to SERRA NISSAN for being professional and catering to Veterans. read more

Excellent service! Long time loyal GMC customer. Salamanca was very knowledgeable and helpful. Fair price on trade in.

My son came in to get an oil change. Up until that point, I honestly have not had any issues with the vehicle. On Saturday, a hose blew. It was after the dealership closed so I had to find a mechanic to fix it because the car would not run. There was a plastic piece inside the hose which was broken. The mechanic said it appeared to have been hit or someone bumped it which caused it to break. I never told him we had service at Royal the day before. I believe someone broke this part during routine service and did not tell us. This cost us time and money on Saturday that we did not have. I am very disappointed and will think very seriously before using Royal again. read more