We purchased a vehicle from Dylan at Hoover Southtown in May 2024. On the way home from the…read moredealership, the very day of purchase, the check engine light came on and the vehicle went into limp mode. I contacted Dylan about this issue, and a week later they sent a car hauler to our house to pick it up and have brought back for repair (we live 2 1/2 hours away). We had purchased the extended warranty offered the day we bought the vehicle also, but Dylan asked us not to contact the warranty company since it had happened so soon. A little over 3 weeks later, my husband & I drove back to Hoover and picked up the vehicle. I was never once mad or upset towards them at all about anything. I truly loved the vehicle I purchased and was so thankful & grateful to them for repairing & returning. There was no charge to us for a single bit of it, but again, it had happened the very day we bought it, so I wasn't expecting a fee of any sort, and was very thankful for that. Three months later, the exact same issue/situation occurred. We took the vehicle to a local auto repair that is certified in working on import cars of any kind, and we paid out of our pocket $460 for the same repair to the same system on the vehicle. Literally 3 months later, very same thing occurred. I took it back to our local certified repair company. They fixed the issue, but advised me if it happened again they recommended I take it back to the dealership for advisement. Middle of January, not even a month later, EXACT SAME ISSUE. I contacted Dylan who said if we could bring it to their repair shop, Ultimate Auto Care in Pelham, AL, that weekend that they would have their service guy fix it. So, I did. Almost 3 weeks to the day, I was in Cape Girardeau, MO with my daughter for a volleyball tournament, and yes, the same EXACT SAME ISSUE, happened again. My husband had to drive 4 hours to us to pick the vehicle up because he was too scared for us to try to get it home by ourselves. This is the point that I realized no matter how much I loved this vehicle, I couldn't keep taking a risk of it doing this again, especially traveling with my kids. My husband contacted Dylan about us possibly doing a trade for something comparable and he said for us to come see him. Yesterday we went to Hoover Southtown and I found an SUV that I liked. It was around $2,000 more than my original purchase, but we were fine with that, and expected a higher monthly payment. Our new payments were going to be around $400 more a month than our current one, and again completely fine with that. No issue at all. We went through all the paperwork and then Dylan told us he would need a $5,000 check from us as a down payment. I was stunned. He said the car's value had deteriorated $14,000 since we purchased it and that they actually did us a favor by not counting the cost of the current repair it was going to need. Let me say this, our credit rating I know wasn't the best, it wasn't terrible, but it didn't fall into a top category either. This was due to a close family member of ours getting into a very difficult financial situation due to a death, and we had been putting a bit of a strain on ourselves to help them. We have never once missed a vehicle payment, not once. What I never could get Dylan to understand though, is that it wasn't about us not being able to put $5,000+ down as a down payment. It was about doing the right thing, integrity, being a good business. They knew we had major problems the very day we drove it off their lot, and continued to for the next 8 months. I have all the service records from every single time it's been taken in for the exact same thing, with detailed notes from the mechanics. Their own repair person at Ultimate Auto Care had just "fixed" it 3 weeks prior to us being there yesterday. Dylan informed me on a text after we left (that I have) that they "can decide to put as much money into a car as they want to, but that doesn't change the fact that there are values they are somewhat bound by, to some degree, if they want to continue operating." His words. In the same text he also said they took about a $400,000 beating last year over values changing. His words again. So, basically they weren't going to take responsibility in any type way for any part of the situation. Again, he said they could decide to put as much money into a car as they want to, but even knowing the major issue we have had since Day 1 of purchase, that continued for 8 months, wasn't something they wanted to take a "loss" on. I don't know how that's doing good business, or what that says about the business morals or integrity of Hoover Southtown. The absolute worse part of all of it is that I absolutely LOVE my current vehicle. I don't want to have part with it. I truly teared up when I realized in Cape Girardeau that I had to. I just can't risk traveling with my kids and something like that happening again. I know there's nothing I can do, but I want my story to be heard.

This place is a scam and believe the bad reviews which are the real reviews of this place. These…read morecars are not put together properly and have many problems. They make an illusion of there inventory and I must urge all customers that have no experience to take someone with you that has some knowledge of cars. I highly recommend anyone that reads this post just not to shop here but if you are going to take this with a grain of salt at least do your due diligence and make sure your not being scammed. I believe any of there good reviews are family members or friends that leave reviews to support there business. IF anything businesses like this one should be held accounted for there scams but sometimes that can be difficult when they are very good at covering there tracks. Lastly I would just sincerely ask you to please do your homework, try to find someone that knows about cars and or just completely skip this place when buying a car. I promise you that you would be saving yourself by reading this post.

They are amazing!! I will definitely be back! They have the best cars in Birmingham! We had a great…read moreCar Salesman. His name was Ethan!

To be totally fair, we had been to several lots this day and were probably ready to be done. We…read morewere looking for an inexpensive option for a first time driver and had some specific cars we were looking for. The other Tameron lot indicated everything on this lot was under $10k. We arrived to find the car we were looking for, and let's just say it photographed exceptionally well. We glanced around the lot to see what else they had and inquired about a couple other cars they had. Surprised to find that one was actually $15k (all under $10k?). Anyway, they also had some cars out on the other side of the building, discovered quickly most of those had been in some form of accident from minor to extreme. Staff was friendly and looked to see if they had anything else that would interest us and encouraged us to check back, as they update their website regularly. I'd consider checking them out if they had something specific we wanted, but probably wouldn't make a special trip here to shop.

Honestly, I love CarMax. This is our 3rd time buying a car from CarMax. Second time from this…read morelocation. We came here pretty late in the evening on a Saturday night. We knew what we were looking for and the sales person pointed us in the direction of the cars we wanted to look at. We went down the row looking at the different cars. Once you find one you like, you can scan the QR code to see if it is available. I liked that the cars were open so we could get in and see what the interior was like without having to bother anyone. We found one we liked and went and told someone inside. They then brought the car around and told us to take it for a test drive after getting some basic info from us. After the test drive, we went back inside and bought the car. No pressure, no haggling. I looked up same make, model, mileage, and year online and CarMax price was better than the others I saw for sale. We were in and out in under two hours. Fastest car purchase I ever made. My son will be looking to buy a car soon and I am definitely going to make him go to a CarMax near him. They really do have the best selection of cars and you can have a lot of cars shipped to your nearest location if you see one you like better at another CarMax. If it isn't super far away, it will ship for free. But if it's far the shipping fee isn't that bad if you really think it is the car you want. We have had cars shipped twice now and have bought both of them.

I expected that the salesman with whom I was working would have my interests foremost in our…read moreinteraction. But instead of getting back to me after I had test-driven a car that I had paid to have shipped from another CarMax and that I had said was quite a nice car, he told me that 'it had been very busy', offering that as an excuse as to why the car that should have been on hold for me was now promised to another customer. He then said he would 'sell me the car, if I would buy it today', thus leaving the customer to whom the car was currently promised, without a car or an explanation, I suspect. Very disappointing.

Customer service is good. I feel like the service manager & techs listen & do their best to…read morecorrect issues. I also appreciated that they got started on my vehicle immediately reducing my wait time.

Had my Mercedes serviced at this facility and the service rep tried to get me to buy things…read moreabsolutely not necessary like a new windshield even though mine doesn't even have a scratch!! Very unethical service department

Whenever I purchase a car, I try to wait several months before reviewing. That gives me a chance to…read morereally see if the car does not have any issues. In February, someone hit my Camry and totaled it. Because of this unfortunate incident, I found myself needing a car. With Covid-19, I was able to wait a few months before buying. In May, I decided I wanted a pre-owned Volkswagen. I look at several cars and I found a Jetta I liked at this dealership. I have had a Jetta better and I really liked it. I reached out to the dealership to let them know I was a cash buyer and I wanted to test drive the car. The test drive went well. The Carfax was good for the car. I liked the car, but I wanted them to come down just a bit. After some brief haggling, they did come down to a price that was acceptable to me. Since it was a cash purchase, it went smoothly. I would definitely consider visiting this dealership for a future car purchase.

We've been by this location once in the past looking at a used Jetta for a younger driver (first…read moretime driver). Car was worth dealing on, however they really weren't willing to deal on this particular car. Came back by here, again looking for a car for a first time driver, this time just checking to see what they had in stock and if it matched our short list we were looking for. Initially greeted upon arrival and asked what we were looking for, we let him know we were going to just look around and see what they had. He let us wander and when we looked like we were finished he checked with us to see if he could help in any way. We let him know we were good for now and he encouraged us to watch the website, that they update it on a regular basis. Even though we weren't able to find anything this trip in, they do have a large selection of used vehicles and I'd definitely recommend them to anyone shopping for a new ride.

What a great car buying experience! No pressure sales. The entire process was the best I have ever…read moreexperienced while buying a car. Donohoo went over and beyond with their customer service. If you need a good used car, I recommend Donohoo.

While they are happy to brag about their used vehicles at the used vehicle lot, they would not take…read moremy fully working and no Error Codes 08 Jeep Wrangler JK as a trade in, so I will be going elsewhere for a New Vehicle with a Mfg. Warranty instead.

I've been doing business with Hendrick Chevrolet Hoover for several years now, and at this point…read morethey might as well put my name on a parking spot. I bought a truck here in December of 2020 and came back again in 2025 for a Corvette--because apparently I make excellent financial decisions when I walk through their doors. But the real reason I keep coming back is the service department. Every bit of maintenance on my vehicles has been done here, and they've never given me a reason to even think about going somewhere else. The folks in the back always treat me right--professional, friendly, and they don't make me feel like I need to bring a sleeping bag while I wait. Quick, prompt service every time. People ask me all the time why I don't just get my vehicles serviced locally, like at Tuscaloosa Chevrolet. I tell them the same thing: I like knowing when I show up, I actually have a spot and a plan. Being able to schedule an appointment beats rolling the dice with drive-up service and hoping for the best. And I'd be leaving out an important detail if I didn't mention the handheld donuts and coffee--they're a nice touch to help feed the fatty cells and wake up some sleepy eyes. Truth be told, I don't even wander too close to that area anymore... those donuts are just a little too tempting. At the end of the day, I've never had a bad experience here--and when something works this well, I'm not about to "fix" it by going somewhere else. As long as I'm driving vehicles I bought here, they'll be the ones taking care of them.

In a world where excellence customer service is hard to find, Hendricks Chevrolet has figured it…read moreout!! Excellent service in the service department from the time you arrive until you leave.

Very nice people! Only bad thing is the wait in the service department. One hour to an hour and a…read morehalf wait for an oil change! But overall a great place of buisness.