Honestly, I love CarMax. This is our 3rd time buying a car from CarMax. Second time from this location. We came here pretty late in the evening on a Saturday night. We knew what we were looking for and the sales person pointed us in the direction of the cars we wanted to look at. We went down the row looking at the different cars. Once you find one you like, you can scan the QR code to see if it is available. I liked that the cars were open so we could get in and see what the interior was like without having to bother anyone. We found one we liked and went and told someone inside. They then brought the car around and told us to take it for a test drive after getting some basic info from us. After the test drive, we went back inside and bought the car. No pressure, no haggling. I looked up same make, model, mileage, and year online and CarMax price was better than the others I saw for sale. We were in and out in under two hours. Fastest car purchase I ever made. My son will be looking to buy a car soon and I am definitely going to make him go to a CarMax near him. They really do have the best selection of cars and you can have a lot of cars shipped to your nearest location if you see one you like better at another CarMax. If it isn't super far away, it will ship for free. But if it's far the shipping fee isn't that bad if you really think it is the car you want. We have had cars shipped twice now and have bought both of them. read more

I expected that the salesman with whom I was working would have my interests foremost in our interaction. But instead of getting back to me after I had test-driven a car that I had paid to have shipped from another CarMax and that I had said was quite a nice car, he told me that 'it had been very busy', offering that as an excuse as to why the car that should have been on hold for me was now promised to another customer. He then said he would 'sell me the car, if I would buy it today', thus leaving the customer to whom the car was currently promised, without a car or an explanation, I suspect. Very disappointing. read more

I will never patronize carmax again. Garceal McClain was rude, condescending, and refused to get a manager once I finally asked after going back and forth with me for 15 minutes . He literally told me " they're all around here you can go find one " . He gave me misinformation and once I corrected him , it was as if he took personal offense . He said it didn't matter if I was right it didn't change the fact that my car wasn't there yet . A car I ordered and paid $1300 to have shipped there on April 2nd, which is still not there as of today April 23. He was the rudest person I have ever encountered at a place I've bought 3 vehicles from and spent over 100k. He lost a customer for Carmax . read more

I recently purchased a 2025 Toyota Prius from the Birmingham location on April 29, 2026, and while the initial sales process was smooth, the overall experience has been extremely disappointing. At pickup, the vehicle was not properly prepared. The exterior still had multiple stickers attached and had not been cleaned until I pointed it out. Even after that, the interior remained dusty, contained items left behind by the previous owner, and had adhesive residue on the windshield--clear signs that a proper detailing had not been completed. I was later offered a complimentary detailing, but when I arrived for my appointment there was confusion about whether I was even scheduled. As a result, the detailing was never done, and the car still has not been properly cleaned. There were also mechanical/service-related issues. The tire pressure monitoring system (TPS) needed to be reset, but when I contacted the dealership, I was told to go to Toyota instead. I was then charged $200 by Toyota to fix the issue. When I brought this to the service manager's attention, the response was dismissive and unhelpful. Additionally, the vehicle did not include the tire repair kit that is supposed to come standard (since there is no spare tire), and replacing it cost me $400 out of pocket. Between the lack of basic vehicle preparation, the failure to follow through on promised detailing, and the poor handling of service issues, this has been a very frustrating experience. I would not recommend this dealership based on my experience. I would appreciate someone from management reaching out to resolve these issues. read more

**DO NOT BUY A CAR FROM HERE UNLESS YOU WANT NOTHING TO DO WITH THIS COMPANY AFTERWARDS** Tried getting my warranty refund for over 2 months while these blockheads, who have no idea how to do their job, sent it to the wrong address. Not once, BUT TWICE. And guess what's even better, they told me the new solution was the same solution they did before... just again!! (Def of insanity btw). Then offer nothing in addition to compensate for the bs I have to deal with. Like these guys were really going to hold almost 2 grand from me and not have a care in the world. Also, take photos of EVERYTHING! Hope this helps and btw, only reason I got it was bc it was sent to a family members home and I was also about to sue . If I could give negative stars I would. Keep up the great work Carmax! read more

I took my recently purchased car in for service to have a repair of my seatbelt harness. The folks there were so helpful and the service was incredibly well done. Thank you for the excellent service! Dr. Roy read more

I made a huge mistake purchasing a car with carmax they don't hold up to their warrant. I have only had the car months before having to start maintenance on the car. This is my first and last time ever purchasing a car from them. Worst car dealer ever. paying a car note and repairs at the same time. read more

The salesman, Randy, was honest and forthright, he was personable and made you feel at ease. A few issues with documentation that were not his fault but otherwise a pleasant experience. Best place to buy a used car. read more

We had such a bad experience! We paid to have a car shipped to Birmingham and when it came here, we called multiple times, for weeks. Anthony and this business lied to me in person multiple times, never produced the car and never refunded the deposit. Don't trust these guys if something seems off. More than the money, the unkindness and dishonesty was so upsetting, how they kept stringing us along. read more

We are trying to decide whether it is time to upgrade our pickup. Before we make the plunge, we need to know what we would get as a trade-in. so I came to CarMax to get the dollar amount as a trade in. The prices was quick and easy. Which was great! While waiting, I could browse through the trucks available in their system. Yes, you can do that at home too. I was offered the opportunity to go outside to the lot and see if anything newly arrived that wasn't in the system yet, but I am not sure yet what we want, so I declined. I would certainly come here again to view inventory and get trade in pricing without being hassled. Love it! The process was easy and quick. read more

CarMax - Used Car Dealers Near Me - Hoover, Alabama

We've bought at the Hoover CarMax several times, and Gracie (our salesperson) always takes good care of us! We have bought from CarMax many times over the years, and we continue to do so because of the no-haggle pricing and up-front information about the car. Thank you, Gracie! read more

After a bad start with Brian, my niece got just what she needed with Ray H. Where Brian has been abrasive/dismissive, Ray was attentive to questions and concerns. For a first car buying experience, this was better than we could have hoped. Thanks, Ray H, from the whole fam. read more

We made a huge mistake by purchasing a car and extended warranty from Carmax. We have bought Lincoln's from Long Lewis in Hoover AL and other area dealers (that they have subsequently acquired) for three decades. When our car was totaled by an illegal alien who ran a red light, we were searching for a replacement Lincoln Navigator that was close to the value which we would receive from our insurance carrier (since the other party had no insurance). The local Lincoln dealers did not have Navigators anywhere near the price that we were to be compensated and so looking further we found a vehicle at Carmax and purchased it. We had a seven year warranty on the totaled Navigator (which was not transferable) so we purchased an extended warranty through Carmax. When we had a motor that failed on the passenger running board, we were amazed to find out that Carmax would not service it for nearly 2 1/2 months. Their suggestion was to take it to a local Ford or Lincoln dealer, but none of them would accept the Carmax extended warranty. We're now faced with the dilemma of either expanding a large amount of money out of pocket, living with a car that is difficult to climb into on the passenger side, or wait for 2 1/2 months to be allowed service at the Carmax shop from which we purchased the vehicle. My suggestions are 1) do not purchase a vehicle through Carmax and 2) recognize that, at least in Birmingham, the Ford and Lincoln dealerships do not offer service to vehicles that do not have a warranty sold by Ford. I am surprised that they do not seem to value a decades long relationship, so our next car will be another brand. read more

I recently purchased a car from Carmax, and I was very pleased with my experience. I like the format of no haggle pricing, and I loved using their website to search and compare vehicles. I didn't expect how easy the search and eventual transaction was. My sales representative was Charles, and he was wonderful to work with. I actually purchased a car and then returned it after 6 days. There was nothing wrong with the vehicle, I just decided I didn't want a manual straight shift after all. Absolutely easy to return the car. No questioning or judgement of my reason for return. And, there were no attempts to change my mind or hard sell me on another vehicle. Two weeks passed and I found a car that I wanted at a different Carmax location. This one had an automatic transmission. There was a cost to transfer because the Carmax location was outside the Hoover store's "free-transfer" range. But, even with the transfer effort there was no commitment to purchase. Well, I liked the car, and proceeded with purchasing it. Carmax sales include a 4,000 mile/90 day limited warranty, and they offer options that you can extend it. This gives you some extra piece of mind that you might not get from other used car lots. read more

Call CarMax to buy a car and you will get put on hold forever until someone at their call center makes you realize it's faster to take a bus to work than to get a simple answer from them. So I tried to get someone at the store to help me buy a car there. I know exactly what I want and I have the cash. So I ring their Business Office, which is in the store and ask to a sales manager in the hopes of getting a sales consultant who as a result of my effort gets twice the commission from me not calling their call center. Since getting transferred to a Sales Manager the phone has been ringing unanswered for 15 minutes now. All the proof you need that this company is a pile of something that would make you throw your shoes in the dumpster before continuing to walk with this stink on you. Oh and the call center is called the Customer Experience Center. Some "experience" you're providing here. The simplest thing and you can't do it. If it sucks this bad to try to call you, why would I dare show up there? Morons. read more

I purchased a vehicle from CarMax in Hoover. They failed to check the spare key to make sure the key was programmed to my vehicle before I left the lot. I lost the main key and attempted to use the spare key. All it did was unlock the vehicle! It won't crank up the car! I was happy with the salesperson who sold me my vehicle and I like the vehicle I have, but the spare key issue is absolutely unacceptable and an inconvenience! I've contacted management multiple times to help me with this issue to no avail. Be wary when you leave with your vehicle and make sure your spare key actually works!! Mine does not! I would have given 5 stars had I not had the issue with the spare key. As of today, I still do not have a functional spare key for my car, and they are refusing to fix the one I have for free! I am being charged. ?? Also, I am being instructed to bring the vehicle on certain days of the week (during business hours) in order for their locksmith to re-program the spare key in which I will have to sit and wait 3 hours!?! I should not be penalized when it is their error. If they were in my position, they would be just as upset. So disappointed. I'm giving 1 star for the sales person who was awesome and made the sale smooth and fast. read more

This dealership are liars and sold a car out from under me. I picked out car, had it moved to Birmingham. It needed a fix from hyundai waited 3 weeks!! For them to lie and say i needed to look at other cars. Why?? Bc they sold it the day hyundai fixed it to someone else. Never go to Birmingham carmax. !! To lie to me and to leave me waiting for a fix. They wouldn't even have the car to sale if I didn't move it!! I plan never to use carmax again. read more

08/26/22: Paid $199 to have a 2014 Porsche Cayman S (WP0AB2A89EK190214) transferred from Kansas City, Kansas, to Birmingham, Alabama. Listing did not mention or picture any significant damage to the front end--although I did locate an additional damage record using CarFax that CarMax's history documents did not mention. Waited over a week for the car to arrive then drove two hours to Birmingham to see/purchase the vehicle. When I arrived I instantly noticed front end damage and nearly peeling paint on the front bumper in addition to a smashed fog light/grille. Once again, CarMax's post-delivery "quality check" made no mention of this nor the salesperson I spoke with numerous times before traveling to pick the car up. I asked if I could take it to a shop for repair and they said it would have to be repaired "in house." No thank you. And makes me wonder how many repairs are done like that to their cars that don't get reported to CarFax or Autocheck... I don't know if this sort of thing is indicative of CarMax as a whole, but I can tell you my experience was awful and I cannot recommend dealing with this company. They did refund the transfer fee--which I appreciated--but I should have been made aware of this issue prior to traveling over to see the car. Especially for a $50,000 vehicle I was purchasing. Completely unprofessional and a complete shame that this happened. Going to try another retailer moving forward. 08/27/22 Update: Salesperson, Steven Puckett, called to discuss the matter. He said he didn't answer me last night while I was dealing with the issue with another salesperson because he "maintains a work life balance" and was "not going to lie, went out" drinking. He said the proper procedure is to take a test drive and then have them repair any minor issues or damage observed. I'm sorry, but repainting an entire bumper and replacing a smashed light/grille is not minor. Especially if it affects the value of the car, which this does. Do NOT go to CarMax. I have NEVER been treated so poorly by a business before. read more

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Never had an issue with car max. Bought 4 cars there. Easy, friendly, get to pick the car I want right on the lot. Just bought a 2021 Grand Cherokee 80 th anniversary edition and so far I love it. Got the best car max warranty with it. So all is covered for another 70 k miles. Bought it at 30,000 miles. I am a happy customer. Thank you car max!!! read more

Very poor customer service. The Sales Manager Ramon Luster was very unhelpful and indifferent.

We have used Carmax in the past at a previous location and the process was quick and painless. I cannot say the same about this location. The staff quotes you completely inaccurate wait times. It took three hours to sell our car to them after completing the online process, booking an appointment and arriving with all documentation. The business office staff lacks the knowledge of titling procedures in other states, has zero sense of urgency and their attitude is not pleasant. If you select to work with them, bring your breakfast, lunch and dinner, because you will be there all day. read more

This should be two separate reviews; selling our car and then car shopping. Starting with the Good, I went through the online offer process and received an offer that I felt was much better than what I would get for trade-in anywhere else. I was skeptical they would actually honor the offer and would instead come back with a lower offer once I got to the lot. However, they in fact bought the vehicle for the initial offer. It was fairly quick and smooth. Would rate this part 5 out of 5 and would do it again. Now the Terrible, while there we thought we might as well see what vehicles they had available. The fact that this might change the sell of our car to it being a trade-in seemed to delay the process and complicate things for some reason. We were directed to a sales person who told us to go look in the lot and let him know if we found something. We wandered through a huge lot and another employee directed us to the general location of vehicles we were interested in. After another 30-45 minutes of looking through several vehicles, we found 3 that interested us. We located the salesperson and let him know to which he asked us, "are they available?" How would we know this? We assumed they were because they were unlocked, no pending signs on them, and they appeared to be on the website. He proceeded to inform us that roughly 50% of the vehicles there are not available. Once we told him which 3 vehicles, he responded 2 were not available. At this point we realized we have completely wasted our time. The salesperson was clearly uninterested and the process was unprofessional and awkward. We would definitely not consider buying a vehicle from them after this. I Would rate this part 0 out of 5 stars. If you are selling a vehicle to Carmax but might also like to look and possibly buy there as well. I would suggest making it two separate processes and find a salesperson who is interested. read more

Great job Anthony Clay!! We got a beautiful new car for my wife and any hiccup we had Anthony addressed and took care of right away! My wife loves her new Hyundai and we will certainly be back when we want a new car or a trade in again! Clean place with refreshments and they didn't yank us around all day like I've seen before. Everyone is so nice and the selection of used cars is top notch as far as price range and good quality vehicles! If you can't find it here they don't make it! Great experience! We will be back! read more

CarMax - She loves it!! - Used Car Dealers Near Me - Hoover, Alabama

SELLERS BEWARE!!! I went in to have my online offer verified which was good for 7 days. I had no intention of selling my vehicle that day, however, when I went to leave my tire was completely flat. I was told that the tire must have been flat when I arrived because they never drove it. LIARS- it was parked in a different parking space and backed in, which I didn't do. Then they proceeded to drive my vehicle to the service department on the rim and patched the tire. I felt forced to sell to them because a bent rim wasn't safe and would significantly decrease the trade in value at a dealership. Oddly enough or not, another customer was having the same problem. No further compensation or problem resolution was offered. STAY AWAY from this shady establishment. read more

I got used car from them recently And they refused to give me Moeny back or even do anything about a car that kept turning off They said there was no issues with it it was just starter , no smoke but we saw the car smoke then It happened it again it happened like 3 times where the car basically left me stranded One at my apartment another being at local place and third being at mall. So that was replaced but still car remain the same with the issue so when we back the last we asked them to fully inspect the vehicle nobody was answering nobody wanted do there job so they were telling after one day that they replaced battery that wasn't issue but hey we go again with same thing and still have the same issue with that car I think they will never do anything unless you sue they don't care that you have to be coming back forth and being stranded with no car read more

Bought our car here last year, talk about easy, didn't take no time to get it done, and that is what you want at a car place. Fast, not to take hours , They have a service department right there on the lot, so all your needs are taken care of right there. But if you do have to bring your car back for anything be prepared to wait there for hours. All and all great place. read more

Carmax has a great selection of cars in a terrible car market where it is hard to find reliable cars at a great price. They have reliable cars at a good price but the issue I have is when it comes to ordering a car from another store. They can order any car in their system to be brought to the local store for a test drive (sometimes for a few if it's too far away). However, the time frame they give you is not always accurate. My girlfriend sold her car there under the impression, after being told by the sales associate, that it would be there in under a week ready to test drive. Over a week passed without hearing anything and when we FINALLY heard something, the car was in much worse condition than described so it was a waste of time and selling her car. We were able to find a great car at a great value somewhere else. This left a terrible taste in our mouths for carmax. read more

I bought a 2021 f150 2 days in right rear tire goes low took the two weeks to get me in to look at it. the guy at the service desk talks to me like I am a complete and total idot. then tell me my truck is ready and brings my my keys 45 Minutes later!! it took them 4 hours to look at one tire and tell me they couldn't fix it. worst place ever read more

Deundra & Derrick in the Parts Department are enough to make me want to buy my next car from CarMax!   On  New Year's Eve my wife & I went into the store to ask them if they could let me know what kind of battery I needed for my key (my electronic key was dying).  Mind you, I did NOT buy my car from this location or know either of these 2 beautiful humans.  They immediately grabbed my key & replaced the battery free of charge!!!  (in Los Angeles that alone cost me a couple hundred bucks)  If their boss is reading this - give Derrick & Deundra a raise stat!!!! read more

if you want a high priced lemon, buy here. Very unprofessional and do not take accountability when they have wronged customers.

The major problem with Carmax is their ownership of MaxCare for their warranty. The short story is that Carmax sold us what has proved to be a fraudulent warranty and apparently isn't able to do anything to resolve the issue with MaxCare. Here's the longer version : our van needs a new engine due to a failed engine block. No check engine light ever came on. No overheating warning ever came on. We noticed a problem when the air conditioner got weak. We took it straight to a mechanic. We were still under our 5 year warranty with MaxCare, but MaxCare has denied our claim 3 times. A new engine is clearly stated that it is covered in the warranty, and they have absolutely no sound explanation for why they keep denying it. We have shown all of our information to a lawyer who agrees this is a sure lawsuit, but now we have to pay for the lawyer and we have been without our car for 2 months. It's absolutely shameful. We have used Carmax twice and swore we would continue to buy all of our cars there, but of course that's no longer the case. It has been an absolutely horrible experience. Buyer beware that even when the thing needing repair is clearly under warranty, the MaxCare company will deny your claim. It's worth buying your used car from a dealership to avoid having to buy the MaxCare warranty. read more

Is zero stars possible ... DO NOT Purchase anything from CarMax if you want a quality reliable car ....RUN!!!!!!!!!!!! Your car will break down within 48 hours of purchase ...the sales team and the customer service and the finance team Do NOT communicate!!! they do not honor their words !!! if you purchase anything...I'm so sorry you are reading this too late (like me) get EVERYTHING in email confirmation!!! and do your own telephone recording ...this will be your worst car buying experience!! The entire staff in Birmingham is a JOKE!! this is a sign to repair your credit and go to a reputable dealer!!!! read more

I became acquainted with CarMax through their website while checking prices on used Toyota Camrys. Not only were their prices better but they had a huge inventory in stock. I marked the cars I was interested in and went to their Hoover store where I met Derrick Rushton and Jerome Beaman. They showed my wife and me a couple of Camrys and one was just what we wanted. We put a "hold" on the car, went and arranged for funding and returned the next morning to buy the car. Two hours later we drove away in the Camry that had been cleaned and gassed up. I never felt pressured by Mr. Rushton or Mr. Beaman and really appreciated their help and kindness throughout the event. I heartily recommend giving CarMax a chance for your business the next time you need a car. read more

Stopped by to look at a vehicle I was considering purchasing. I worked as a salespeople at the other business in Pelham with the same concept. My salesman was professional and I would have enjoyed competing the transaction with them but decided to go with a new car. My daughter in law has purchased several cars from them an has been quite happy. read more

I was a little hesitant on Carmax to begin with with. Why? Because it is a huge national brand. Which not only made me not shop local, but also thought I would just be a number to them. I went in blind to their whole experience, but now I can't imagine buying a car anywhere else. The only reason we came here is because it was one of the only dealerships open on a Sunday that we wanted to start looking at cars. I fully expected to come in, some guy snipe us down, and then start asking what our budget was. We were greeted by a nice guy by the name of Michael who asked us what we were looking for. He put no pressure on us on what we should be looking at. He simply took us to the cars we wanted to see. The first great thing about Carmax I noticed was their selection. They had every single model we wanted to see except for one. But we were eventually able to... but I will get to that. I noticed that the cars here were in a little better shape than some of the cars I have seen on other lots. They have an entire team on hand to take care of mechanical, cosmetic, and cleaning issues with a car. They first take the time to inspect all of their cars from headlight to taillight before even buying. Once they have the car, they try to make sure everything is in tip top order. For example, I was very interested in a used Tahoe. Every single one I saw (no exaggeration) had the temperature controls for the A/C rubbed off. It was a factory issue. The Tahoe's I looked in made sure that this was fixed before even hitting the lot. You could tell their attention to detail right off the bat. The other thing I really liked about Carmax was that we were never pressured to buy the next step up. Not pushing a year newer or a decked out model. But genuinely making sure we got in the car we felt the most comfortable with. I later found out that is because their sales people make the same commission no matter what they sell (or at least very similar). So their monetary incentive don't come off as sales-y to get more money in their pocket. Ok... time to admit it. The fun, cool side of me really wanted a Tahoe. But the practical side of me pulled us in a totally different direction. We started looking at mini-vans! That's right. The cool guy you know with witty reviews and dashing good looks traded in that awesome card for a soccer-mom-mobile. We were particularly interested in two brands (for most of the cars we looked at), Honda and Toyota. Unfortunately they didn't have any Toyota vans. So after we got done looking at the lot, we went inside to see what was available at lots around us. Not only to see about seeing a Sienna, but also to compare pricing on other years/mileage. It turns out if the lot is close enough, you can get a free transfer. If you do transfer, there is not obligation to buy. But with some of the transfer fees I saw, you probably better be pretty committed if you want to see it in person. There was a Sienna nearby that could be transferred for free. So we went ahead and asked for that. It took about a week (maybe less) to get into town. Long story, somewhat shorter, we ended up deciding on that van (bad-ass wagon as I like to call it now). It was perfect for us. Everything was in top shape and all the features were too much to pass up. But our concern was that we wanted our mechanic to look over everything before we sold out souls for a (bad-ass wagon). As it turns out, they have a 5 day return policy on all cars. No questions asked. I still had in my mind that this big national store was going to figure out someway to screw me over. So I wanted to make sure my mechanic saw it before the 5 days was up. I told him to pick it apart with a fine tooth comb since they said they would make sure everything was good before it was all finalized. He found every little thing that he could on it. So I called for an appointment with their people fully expecting them to argue on some of the items. They said "no problem". But I was still bringing it in after my 5 days were up. From the time I dropped it off till the time I picked it up, I didn't have a bad feeling at all. They took care of everything. No matter how miniscule. It did however take them a week to get it back to me. But they put me in another car for free while they had it. One of the things they couldn't figure out exactly what was wrong, they couldn't fix. But they told me to have my mechanic look at it again, explain in depth, and they will still make sure its good without charging me any of my deductible (3 year 150k warranty with this car). Everything has been an absolute breeze and we love our new car. If I had to say a downside (which would take twisting my arm), they did say they put new tires on. Which they 100% did. But they put a no-name short lasting brand on. But that didn't bother me in the least. Until I find a place with the same protocol as Carmax, I don't think I will be buying a car from anyone else. Thanks Michael and Carmax! read more

Extremely, and embarrassingly unprofessional staff. I called to ask a policy question, and the first man that I spoke with simply hung up on me unceremoniously, I suppose because he didn't like the nature of my question - although I was polite with him the entirety of our conversation. I called again to ask for a manager to report this employee. The manager, presumably anticipating my call, talked to me in a derogatory, aggressive manner, talking over me and not allowing me explain what just happened to me. These guys are seriously unprofessional. I've never seen anything like it. These guys are brutes. I do not recommend this place at all. read more

CarMax is an island of sanity in a dirty, dog-eat-dog ocean of car dealerships. At most dealerships, I'm distinctly aware that I'm being treated as a dollar sign -- they get me into a car, quote one price at me, and then add thousands of dollars of miscellaneous charges on top. There was one time, in fact, that I went to a dealership, got quoted a price, came back the next day, and the same car was $2000 more expensive now that there was interest in it. CarMax doesn't operate like that. There's one price -- take it or leave it. The staff are extremely attentive, and EVERY SINGLE LAST ONE is a major car nut. Their common goal is to make sure that you have the right car for your needs and wants, even if it means keeping the car you have and not buying one from them. They don't make much in commission on the cars, and there's no manager/middle layer that you have to go through, ever. Don't like the selection at your local CarMax? You can get almost any car available at any of the CarMax locations around the nation shipped to your local CarMax, often for free. My salesman, Les Cunningham, was attentive, hardworking, and friendly throughout my car buying process. He is a testament to the quality and character of people that CarMax employs -- he even spent hours of his own time teaching me how to drive stick shift, just because the car that I was interested in (and eventually bought) only comes with a manual transmission. He appeared excited to see me every single time I came in (which was multiple times, since I kept changing my mind), and his enthusiasm for cars is only eclipsed by his desire to make sure you have the right one to meet your needs. He has my highest recommendation. There's a real Saturn-dealership-from-the-early-1990s vibe to the experience. Everyone at this dealership is so excited about (a) you and (b) cars, in that order. They're not there to make a buck off of you, and they don't care whether you buy or not. Their cars are all in excellent working order, and are well-maintained. Add this to the fact that you can come, trade in your car, get financed, and drive home in your new-to-you car in 30 minutes flat and, well ... why in the world would I go anywhere else? Of special mention as well is the CarMax extended warranty. Unlike most other aftermarket warranties, this warranty allows you to take you car in to the dealership for all repairs. I've never had to use it, but the friends who have sing its praises. I should also mention that 5 years in, every single car that my friends and family have bought from CarMax are still in great working shape -- how many other used car dealerships can make the same claim? In summary, CarMax really is -- as Saturn used to claim -- "a different kind of car company". It puts you and your car buying experience first; it refuses to haggle; you either want the car or you don't. You feel as welcome walking in for the sixth time to test-drive yet another car as you do when you walk in for the first time to buy the car you chose. Does CarMax charge a little more than other used car dealerships? Yes (and not even always at that). Is it worth it? I suppose that depends on the value you place on your time and your sanity. For me, the answer is an emphatic YES. read more

So near the end of last year, my fiancee and I were looking for a new car. We were in a situation where we needed to find one ASAP, but we refused to be taken advantage of in the process. We had been working with one car lot for quite a while (I wrote a review on them, they were terrible). Anyway, we went to Carmax, letting them know how much we had for a down payment, and what type of car we we looking for. Well they really helped us, didn't pressure us and within two days, we were in our new car. A 2011 Toyota Corolla. This year, we will be coming back to get my car! We had a great experience with them and definitely would recommend anyone we know to them read more

Great car, decent transfer time, but HORRIBLE customer service. We will not be using the Hoover location ever again.

Got approved for financing for a car with $0 down , had the shipped in and when I was about to sign the paperwork they changed the value of my trade in that I purchased from the same store in 2017. Since they didn't do the full inspection because of COVID-19, they found an issue with my car that I didn't even know I had. What makes this worse is that my car is still under warranty but I've been paying for repairs for over a year because I was told my warranty had expired. It had not. The salesman suggested that I could continue with the process and get it fix with the warranty and get my car while this was happening, but he had to get it approved. This made me feel better about being lied to about the warranty. But no, they wouldn't approve it. Then I went to the service department and was treated rudely, so I just left. I will get the issue repaired with the warranty and trade my car in somewhere where everyone gets treated the same. The salesperson would not have suggested the work around, if it wasn't a known practice to satisfy customers. I'm pissed. Still gonna buy my car, only because what I wanted was so hard to find. If I didn't want this specific car, I'd go somewhere else. read more