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    CarMax

    3.1 (78 reviews)
    Closed 10:00 am - 9:00 pm
    Updated over 3 months ago

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    Nancy C.

    We are trying to decide whether it is time to upgrade our pickup. Before we make the plunge, we need to know what we would get as a trade-in. so I came to CarMax to get the dollar amount as a trade in. The prices was quick and easy. Which was great! While waiting, I could browse through the trucks available in their system. Yes, you can do that at home too. I was offered the opportunity to go outside to the lot and see if anything newly arrived that wasn't in the system yet, but I am not sure yet what we want, so I declined. I would certainly come here again to view inventory and get trade in pricing without being hassled. Love it! The process was easy and quick.

    Broken light/grille

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    9 days ago

    The car was great, the service was great, and the person who helped us was named Jerald and he was help the whole time. I am very satisfied.

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    7 days ago

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    3 years ago

    Very poor customer service. The Sales Manager Ramon Luster was very unhelpful and indifferent.

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    5 years ago

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    7 years ago

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    6 years ago

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    4 years ago

    if you want a high priced lemon, buy here. Very unprofessional and do not take accountability when they have wronged customers.

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    3 years ago

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    Page 1 of 2

    Ask the Community - CarMax

    Review Highlights - CarMax

    Easy buying experience, Cary Hockersmith was great to work with!

    Mentioned in 2 reviews

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    Enterprise Car Sales

    Enterprise Car Sales

    3.5
    (8 reviews)

    Literally the most infuriating experience. I bought a car and 2 WEEKS later the engine had to be…read morereplaced. It broke down after hours and everything was closed so I had no choice but to get a rental from enterprise at the airport. I had to get the only vehicle available that was big enough for my family. I was told that I would be reimbursed. No one said to use a specific mechanic so I had it towed to a place i had a positive experience with in the past. That mechanic was unable to fix it because of how extensive the issue and charged me a fee before having it towed to the Chevrolet dealership. Once at the chevy dealership I had to wait for diagnostic and repair approval for the dealership to give me a loaner vehicle. All the while I had the original rental expecting to be reimbursed like I was told. I contacted the warranty company, assurance, and they sent me the directions to submit the documents for reimbursement. They are only reimbursing me for the time it was spent in repair and not for the entire duration of the rental that I had NO CHOICE in having. I came out of pocket over $1,000 and are only wanting to give me $250. When I called Enterprise about this they told me that if I had a brought it into them they would have helped. I called them the night it happened and was told to call assurance. So because I was sold a car with a faulty engine and it broke down at night when everything was closed and I was forced into a situation where I had to get a rental outside of "operational hours", I am out over $1,000 I do not recommend using enterprise. They didn't come pick us up they didn't offer solutions and they won't compensate you when they sale you a faulty vehicle. Let me clear, I am angry I was sold a car with a bad engine in the first place and because of that I am out a lot of money.

    Several months ago, I initiated purchase of a specific Lexus; live in Fla. & the car was in a…read moreMinneapolis suburb so I paid the approx. $1400 to have it transferred. It arrived quickly (6 days, think?) but no title; "needs title & title card", my local sales rep was told, although none of us knew what a "title card" might be. Delay upon delay; Minneapolis was uncommunicative while "my" car sat across town, unavailable. Next, was told Enterprise Regional (I think; no comms, remember?) had to fwd the Minn. title to my Enterprise in Florida.. Another delay: now the lien had to be cleared in Minn. before title became available. (Yes, the car seems to have been on their website before Enterprise actually owned it.) It took just at an entire month for me to complete a simple purchase (no financing, etc.). About two weeks into this, I bumped up my complaints to Enterprise Corporate; not only was nothing happening (outside my local rep), he was unable to get straight answers from Minneapolis. Other than an initial email response, Corporate did virtually nothing to resolve the situation. No phone call to investigate, no email w/a contact point, no contact w/me. Just silence. I suspect Corporate kissed off the complaint to Regional as their problem) then never bothered to monitor. I am stunned by my experience because this is the third car I've purchased through Enterprise Car Sales & I've had nothing but good occur in the past. I've recommended this program to others on numerous occasions. And both my first-line (local) contacts were quite good here in Florida: Justin & Marissa. (Two were necessary because Justin took a week of scheduled vacation during the "sale", returning to find the it still pending.) During this entire episode, higher management has been appallingly absent; doubt I missed an attempted contact -- I'd been awaiting a reply -- but after multiple complaints to Corporate (phone & email), the last reply I could find was a "customer service" post around April 24 saying a manager would be in touch as soon as possible. (Writing this mid-June.) Enterprise has been a good company. They offer the customer quality cars. & policies worthy of note so if you find a local car, they're a valid consideration. But my experience w/Corporate & Regional (plus Minneapolis) has been that there are some empty seats, incompetent people, or some just plain don't care. And please note that, as a prior satisfied customer of multiple transactions, none of these remarks would have been published if one single responsible person in authority had stepped up & acted.

    Hoover Southtown

    Hoover Southtown

    3.9
    (22 reviews)

    We were driving by here and thought we saw something that was on our short list of wants we were…read moreshopping for. We quickly walked around the lot and discovered it wasn't what we were after. One staff member came out to ask if he could help and we told him we were good. He asked what we were after and was very friendly and was not pushy so we told him what we were looking for. He pulled out his phone and told us what we had that was similar (very non pressure) and let us know they update the website regularly. Seems like a good place, staff was friendly and selection they had was small, but was good quality. I'd say they are worth stopping by to check out before you make your next purchase.

    We purchased a vehicle from Dylan at Hoover Southtown in May 2024. On the way home from the…read moredealership, the very day of purchase, the check engine light came on and the vehicle went into limp mode. I contacted Dylan about this issue, and a week later they sent a car hauler to our house to pick it up and have brought back for repair (we live 2 1/2 hours away). We had purchased the extended warranty offered the day we bought the vehicle also, but Dylan asked us not to contact the warranty company since it had happened so soon. A little over 3 weeks later, my husband & I drove back to Hoover and picked up the vehicle. I was never once mad or upset towards them at all about anything. I truly loved the vehicle I purchased and was so thankful & grateful to them for repairing & returning. There was no charge to us for a single bit of it, but again, it had happened the very day we bought it, so I wasn't expecting a fee of any sort, and was very thankful for that. Three months later, the exact same issue/situation occurred. We took the vehicle to a local auto repair that is certified in working on import cars of any kind, and we paid out of our pocket $460 for the same repair to the same system on the vehicle. Literally 3 months later, very same thing occurred. I took it back to our local certified repair company. They fixed the issue, but advised me if it happened again they recommended I take it back to the dealership for advisement. Middle of January, not even a month later, EXACT SAME ISSUE. I contacted Dylan who said if we could bring it to their repair shop, Ultimate Auto Care in Pelham, AL, that weekend that they would have their service guy fix it. So, I did. Almost 3 weeks to the day, I was in Cape Girardeau, MO with my daughter for a volleyball tournament, and yes, the same EXACT SAME ISSUE, happened again. My husband had to drive 4 hours to us to pick the vehicle up because he was too scared for us to try to get it home by ourselves. This is the point that I realized no matter how much I loved this vehicle, I couldn't keep taking a risk of it doing this again, especially traveling with my kids. My husband contacted Dylan about us possibly doing a trade for something comparable and he said for us to come see him. Yesterday we went to Hoover Southtown and I found an SUV that I liked. It was around $2,000 more than my original purchase, but we were fine with that, and expected a higher monthly payment. Our new payments were going to be around $400 more a month than our current one, and again completely fine with that. No issue at all. We went through all the paperwork and then Dylan told us he would need a $5,000 check from us as a down payment. I was stunned. He said the car's value had deteriorated $14,000 since we purchased it and that they actually did us a favor by not counting the cost of the current repair it was going to need. Let me say this, our credit rating I know wasn't the best, it wasn't terrible, but it didn't fall into a top category either. This was due to a close family member of ours getting into a very difficult financial situation due to a death, and we had been putting a bit of a strain on ourselves to help them. We have never once missed a vehicle payment, not once. What I never could get Dylan to understand though, is that it wasn't about us not being able to put $5,000+ down as a down payment. It was about doing the right thing, integrity, being a good business. They knew we had major problems the very day we drove it off their lot, and continued to for the next 8 months. I have all the service records from every single time it's been taken in for the exact same thing, with detailed notes from the mechanics. Their own repair person at Ultimate Auto Care had just "fixed" it 3 weeks prior to us being there yesterday. Dylan informed me on a text after we left (that I have) that they "can decide to put as much money into a car as they want to, but that doesn't change the fact that there are values they are somewhat bound by, to some degree, if they want to continue operating." His words. In the same text he also said they took about a $400,000 beating last year over values changing. His words again. So, basically they weren't going to take responsibility in any type way for any part of the situation. Again, he said they could decide to put as much money into a car as they want to, but even knowing the major issue we have had since Day 1 of purchase, that continued for 8 months, wasn't something they wanted to take a "loss" on. I don't know how that's doing good business, or what that says about the business morals or integrity of Hoover Southtown. The absolute worse part of all of it is that I absolutely LOVE my current vehicle. I don't want to have part with it. I truly teared up when I realized in Cape Girardeau that I had to. I just can't risk traveling with my kids and something like that happening again. I know there's nothing I can do, but I want my story to be heard.

    CarMax - usedcardealers - Updated August 2026

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