Big shout out to Dana and her service crew at Great American RV in Calera. She handled a very…read morecomplex and complicated maintenance issue for us in a very professional manner. We can't say enough about the service department at the Calera location. The maintenance technicians took time to explain what needed to be done, showed us how they would repair our issue and have provided updates and information well beyond what we expected. Great American RV corporate needs to use this service department as a template for how to address issues and work with customers. Jeff Peggler...you need pay Dana more she singlehandedly saves your dealership.

Well it all started out good. Ben was the sales guy helping us. he was great at first. he promised…read morethis and that and then when it came down to numbers he was awful and asked where we got our numbers from. Hello we got our numbers from other rv dealerships with way lower prices. Ben thought he was doing us a favor but in the end we would have actually over paid for the stuff that was going to be added. where were you getting your numbers from Ben? we were told $6500 to add a solar panel to the roof to a camper that was already solar prepped and just needed a solar panel. then it was $4500. Make up your mind Ben. We wanted an oven installed and we were going to be paying for that but Ben was acting like he was doing us a favor by adding it in. Then when we saw it comes with a tracking device we said we didn't want that and we would not pay for it but he said it was something that had to be paid for, no Ben if a customer doesn't want it then you have to remove it or don't force them to pay for something they don't want. He ended up being a very pushy car salesman that left a bad feeling with us. We went to another dealership and bout the same camper with them adding the same exact stuff we wanted on it for about $5000 cheaper than what Ben was offering us. The camper was actually $3000 cheaper at the other place. it was a much better experience than we got with Ben at this so called great American rv because there was nothing great about it or the experience at all. I will never step foot on this lot ever again unless it is to just waste their time. I have a big following on YouTube and I will make sure to warn people to stay away from this dealership after the pushy way Ben tried to push on us. Stay away from pushy salesmen and know when to walk away from any deal due to the salesman. It wasn't a deal so we walked away and I thank God we did and got a much better deal and experience at the other place and in the end they even threw in all the extras we needed to go camping right away for free And it was offered to us after we signed all paperwork and paid for the camper. That is what I call wanting to make sure the customer is heard and appreciated. We don't mind driving a little further for all of our camper needs to be met since we plane to camp in that area anyways as well as travel the states to visit all the National Parks we can! Our son is autistic and it is his dream to do that and make camping videos and now he is going to get that chance to do so thanks to Ben being an absolute nightmare to deal with and for pushing us out the door to the other dealership and getting the camper we wanted at a steal of a deal! Don't buy from this place especially if they want to force you to buy a tracking device that you don't want or need. That alone is bad business and illegal.

VERY VERY VERY BAD! I thought the people were nice and trusting, but they sold me a bad car and I'm…read morea single Mom that needed a safe, nice looking car to get the baby to school. But just a day after there short little warranty ran out the transmission was slipping and I was getting stuck in traffic. I drove to the dealer and Ronnie cursed me out and made me cry. I figured that they poured a bottle of Lucas Oil in it to cover up the damaged transmission, and also the radiator tore up and the hose that go's to the motor shredded. Today It is Broke Down At Jemison Elementary School 7: 45 am. I'm so hurt and I pray that you reap what you sew! 10k is a lot for a single Mom. If you have any question You can email me and I will verify so you don't get a lemon and be stuck in a contract like I am and having to pay thousands of dollars for repairs. cmc187950@outlook.com

Look elsewhere. We paid cash for a cute little car for our teenager. It ended up costing nearly…read more$7,000 but not worth the price tag or the headache. The car sat there waiting for a repair that we had the good sense to get them to agree to honor prior to signing the paperwork. After 4 long weeks & weekly promises that they would get it done asap, we decided to just go pick up the car. The check had cleared and to make a long story short, we were scammed. Avoid this place at all cost. They are not good humans.

I bought a 2013 jx35 infinity from Mark on Sept 27th. I drove it home, the next day for a tag, and…read moreone day to work. The following day the transmission hesitated and a check engine light came on, I was less than a 1/2 mile from home so I turned around and parked it. I called Mark and told him about the issue along with the code p1778 and asked to return the car. He said he would have to get with Jim the owner. He later that day Oct 2nd told me Jim would give me $1000 towards repair but that was it. I asked him to have it repaired and he said no they did not make enough money off of the car. I am out $8000, plus my tag, plus my gas, plus my insurance, and a $75 oil change. I hope this helps others.+1 319-930-7858 this is the number he texted me from if anyone needs it.