Don't buy a car from these people. It's a crapshoot on quality of vehicles they have. They sold me…read morea car that had major issues and won't even respond to emails. My mechanic said he sees a lot of that from people that have bought cars here and Susan Schein. Too bad yelp doesn't allow negative stars.

Last year I purchased a SUV for myself and I was so impressed by the selection of vehicles and the…read moreknowledge of the sales staff, that I just purchased a car for my daughter's 16th birthday. I will highly recommend SOUTHTOWN MOTORS of Pelham to all my friends and family. Outstanding service!!!

Look elsewhere. We paid cash for a cute little car for our teenager. It ended up costing nearly…read more$7,000 but not worth the price tag or the headache. The car sat there waiting for a repair that we had the good sense to get them to agree to honor prior to signing the paperwork. After 4 long weeks & weekly promises that they would get it done asap, we decided to just go pick up the car. The check had cleared and to make a long story short, we were scammed. Avoid this place at all cost. They are not good humans.

I bought a 2013 jx35 infinity from Mark on Sept 27th. I drove it home, the next day for a tag, and…read moreone day to work. The following day the transmission hesitated and a check engine light came on, I was less than a 1/2 mile from home so I turned around and parked it. I called Mark and told him about the issue along with the code p1778 and asked to return the car. He said he would have to get with Jim the owner. He later that day Oct 2nd told me Jim would give me $1000 towards repair but that was it. I asked him to have it repaired and he said no they did not make enough money off of the car. I am out $8000, plus my tag, plus my gas, plus my insurance, and a $75 oil change. I hope this helps others.+1 319-930-7858 this is the number he texted me from if anyone needs it.

please, please don't take your vehicle to this shop. i took my vehicle to him in january. he…read morecharged $1090, he kept it for over a week. then week's later my vehicle broke down. he had my vehicle from february 2026 - april 2026 when he returned to my home. he dropped it off without handing me the . i felt as if something wasn't right. as i thought the vehicle wasn't fixed. it made noises and wouldn't drive over 40 mph. he came to pickup and said would fix. only to keep it until may 8th. my vehicle was never fixed and i was scammed out of thousands.

Have had several cars fixed at this location. Oscar is the owner. Tranny, motor, suspension, body…read morework and paint....these guys do it all. They also have used cars for sale. This family friendly location is a hidden gem in Alabaster. There advertising is word of mouth by happy customers. If your car needs repairs or your family needs a great used car....head to Hercules and ask for Oscar!!!

Didnt care for the consultant i was paired with therefore i didnt even visit the lot. Treat your…read morecustomers like you care and not like they just "need" you.

Bought a car only to learn that the transmission had major problems. The diagnostics gave that…read moreinformation at the transmission shop, something they must have known before they bought it. Very expensive results. Not someone I would trust again.

Amazing service. Extreamly professional and highly efficient. Truly a hidden gem. Great place to…read morebuy a car and/or get your current car serviced.

What unbelievable service! This place is the best! We were traveling from michigan & Paul helped…read moreus out immensely! They are the kindest most helpful people we could have ever hoped for!

Literally the most infuriating experience. I bought a car and 2 WEEKS later the engine had to be…read morereplaced. It broke down after hours and everything was closed so I had no choice but to get a rental from enterprise at the airport. I had to get the only vehicle available that was big enough for my family. I was told that I would be reimbursed. No one said to use a specific mechanic so I had it towed to a place i had a positive experience with in the past. That mechanic was unable to fix it because of how extensive the issue and charged me a fee before having it towed to the Chevrolet dealership. Once at the chevy dealership I had to wait for diagnostic and repair approval for the dealership to give me a loaner vehicle. All the while I had the original rental expecting to be reimbursed like I was told. I contacted the warranty company, assurance, and they sent me the directions to submit the documents for reimbursement. They are only reimbursing me for the time it was spent in repair and not for the entire duration of the rental that I had NO CHOICE in having. I came out of pocket over $1,000 and are only wanting to give me $250. When I called Enterprise about this they told me that if I had a brought it into them they would have helped. I called them the night it happened and was told to call assurance. So because I was sold a car with a faulty engine and it broke down at night when everything was closed and I was forced into a situation where I had to get a rental outside of "operational hours", I am out over $1,000 I do not recommend using enterprise. They didn't come pick us up they didn't offer solutions and they won't compensate you when they sale you a faulty vehicle. Let me clear, I am angry I was sold a car with a bad engine in the first place and because of that I am out a lot of money.

Several months ago, I initiated purchase of a specific Lexus; live in Fla. & the car was in a…read moreMinneapolis suburb so I paid the approx. $1400 to have it transferred. It arrived quickly (6 days, think?) but no title; "needs title & title card", my local sales rep was told, although none of us knew what a "title card" might be. Delay upon delay; Minneapolis was uncommunicative while "my" car sat across town, unavailable. Next, was told Enterprise Regional (I think; no comms, remember?) had to fwd the Minn. title to my Enterprise in Florida.. Another delay: now the lien had to be cleared in Minn. before title became available. (Yes, the car seems to have been on their website before Enterprise actually owned it.) It took just at an entire month for me to complete a simple purchase (no financing, etc.). About two weeks into this, I bumped up my complaints to Enterprise Corporate; not only was nothing happening (outside my local rep), he was unable to get straight answers from Minneapolis. Other than an initial email response, Corporate did virtually nothing to resolve the situation. No phone call to investigate, no email w/a contact point, no contact w/me. Just silence. I suspect Corporate kissed off the complaint to Regional as their problem) then never bothered to monitor. I am stunned by my experience because this is the third car I've purchased through Enterprise Car Sales & I've had nothing but good occur in the past. I've recommended this program to others on numerous occasions. And both my first-line (local) contacts were quite good here in Florida: Justin & Marissa. (Two were necessary because Justin took a week of scheduled vacation during the "sale", returning to find the it still pending.) During this entire episode, higher management has been appallingly absent; doubt I missed an attempted contact -- I'd been awaiting a reply -- but after multiple complaints to Corporate (phone & email), the last reply I could find was a "customer service" post around April 24 saying a manager would be in touch as soon as possible. (Writing this mid-June.) Enterprise has been a good company. They offer the customer quality cars. & policies worthy of note so if you find a local car, they're a valid consideration. But my experience w/Corporate & Regional (plus Minneapolis) has been that there are some empty seats, incompetent people, or some just plain don't care. And please note that, as a prior satisfied customer of multiple transactions, none of these remarks would have been published if one single responsible person in authority had stepped up & acted.