So near the end of last year, my fiancee and I were looking for a new car. We were in a situation where we needed to find one ASAP, but we refused to be taken advantage of in the process. We had been working with one car lot for quite a while (I wrote a review on them, they were terrible). Anyway, we went to Carmax, letting them know how much we had for a down payment, and what type of car we we looking for. Well they really helped us, didn't pressure us and within two days, we were in our new car. A 2011 Toyota Corolla. This year, we will be coming back to get my car! We had a great experience with them and definitely would recommend anyone we know to them read more

Great car, decent transfer time, but HORRIBLE customer service. We will not be using the Hoover location ever again.

Got approved for financing for a car with $0 down , had the shipped in and when I was about to sign the paperwork they changed the value of my trade in that I purchased from the same store in 2017. Since they didn't do the full inspection because of COVID-19, they found an issue with my car that I didn't even know I had. What makes this worse is that my car is still under warranty but I've been paying for repairs for over a year because I was told my warranty had expired. It had not. The salesman suggested that I could continue with the process and get it fix with the warranty and get my car while this was happening, but he had to get it approved. This made me feel better about being lied to about the warranty. But no, they wouldn't approve it. Then I went to the service department and was treated rudely, so I just left. I will get the issue repaired with the warranty and trade my car in somewhere where everyone gets treated the same. The salesperson would not have suggested the work around, if it wasn't a known practice to satisfy customers. I'm pissed. Still gonna buy my car, only because what I wanted was so hard to find. If I didn't want this specific car, I'd go somewhere else. read more

Great customer service! Quality vechicles. I have purchased two cars from CarMax and they always deliver! I will forever purchase my cars from them!!! read more

After about 10 years, I decided that it was time for a new car and the first place I thought to look was CarMax. I had always heard good things about this company and I knew I would more than likely come across SOMETHING in my price range. The entire experience for me was stress free. I felt like they knew exactly the kind of car that fit me when I mentioned what I wanted, and they didn't stop helping until I found exactly what I was looking for. I left that day with the car. Not to mention, I got on with their MaxCare plan that has a 0$ deductible, and right now, I am getting my car fixed, no charge. They have been such a blessing, and I would recommend any new car buyers to check them out! read more

I just bought a car from them 5 months and already been back to the service department multiple times. They also gave me a number for their towing services through my warranty to use for assistant but they never showed up. I have never been this disappointed in carmax before but thier service is horrible. read more

The perks are that you don't have to deal with pushy salesmen and the cars are fully checked out. The down side is that there are no cars less than 10k and they do not negotiate at all. What you see is what you get. read more

I had a great experience selling my car here. Everyone was extremely helpful and polite and provided quick service. The price they paid for my car was more than I expected. It also seemed very safe in terms of Covid. read more

This is THE BEST place to buy a car! I love that it is a no haggle car dealership. What you see on the sticker is what you pay. Our sales consultant, Anthony, was very friendly and knowledgeable. I will only purchase from CarMax in the future. read more

Easy buying experience, Cary Hockersmith was great to work with! I would recommend this dealership to others.

I came here after a bad experience at Benton Nissan because my family referred me. I'm so happy I decided to purchase here. They have a rest variety and friendly people working. Coach (salesman) was knowledgeable and patient with me during my purchase!! I have no complaints! read more

I will start off by saying carmax has the largest inventory to choose from, the staff is beyond helpful and the financing took every bit of 15 min. Quick, easy and fun! The only reason I haven't given 5 stars is because the vehicle o purchased had a LOT of rock chips and the price was at the very top of what the vehicle was worth. I like that it's no haggling but sometimes I feel as if they should knock a little off if the car isn't pristine and at the max worth of the vehicle. read more

Too bad I have to give it one star. I stopped by to check out a Mercedes GL450... at 630PM... no one greeted me. I proceeded to check out the car on the lot... still no one came to me to ask what I was looking for. I was there 40 minutes. As I was looking at the car, I asked a parking lot attendant if there was someone to help me... he just stared at me and kept walking. I won't be back and none of my friends will be either. read more

Awesome experience. It's a little weird at first since the cars are behind locked doors and you have to have your license scanned to test drive a car; however, it is a small awkwardness to pay in exchange for what you get. David showed us cars in our price point and made sure to stay there even when I wondered into the more expensive cars. He didn't push us on cars since he's paid the same for any car we buy. There was not any pressure. Never felt like I should be nervous about anything. And I admit it was the first car I bought without my Dad being there...shhhhh...don't make fun. Of course Roger was there, so is that all that different, Probably not, but I digress. We had great service and would recommend going there to buy a vehicle to any of our friends... read more

We traded in a car and purchased another. It couldn't have been easier. This is the third car we've sold through CarMax and ,as always, a great experience. read more

Most of this transaction went off without a hitch. However, The sales rep that I begin my transaction with left for vacation without telling me. I called on Sunday request and speak to him sales manager and was told that the sales rep (that's was on vacation) I was dealing with would contact me. The next day on Monday I received a phone call from one of the sales managers (Justin Lee). He did a great job helping me sell my old truck and buy a new one. This was the most stress free car buying experience I have ever had. Carmax is the best way to buy a used car or truck. If you go to this Carmax ask for Justin Lee. read more

First off I didn't know what to expect going in. This establishment was nothing short of friendly professional, down to earth people. I walked through the door and was immediately greeted by smiles and welcomes. I was there to sell both of my trucks. The associate Trent immediately asked me what I wanted to do and how the process worked. Sitting down with him he was smiling, joking, laughing at my bad jokes, and just a great all around person. The day I happened to go they were supposed to close at seven, but associates stayed late to make sure I was happy! I am very happy and haven't seen an establishment so friendly as this one! Within about an hour I was cleaning my truck out with a check in hand! I went the next day and sold my other truck and it was the same treatment! They gave me value of my vehicles well over Kelly Bluebook! I had time to walk through their lot and the prices on their vehicles were just phenomenal! I have already told friends and I highly recommend this establishment! Will for sure buy my next vehicle there! read more

I wouldn't recommend buying a car from here. If you have a problem, like the car not starting the next day they are horrible to deal with. They were very lacking in care and customer service. I would go somewhere else to have your car serviced. read more

The experience was atrocious, I've bought Several cars down through the years but i would NEVER shop there again

They will correct any problems with your car after you buy it free under their 30 day warranty....... And that work also has a warranty on it! Not too bad if you think about it..... After all it is a used vehicle you are dealing with. read more

I have NEVER been treated with so much compassion and understanding from a car dealership. My sales person was Cary Hockersmith. I began the process of finding the right car in April and finally got what I wanted on yesterday. He told me they want me to be happy with my decision and he is right. I tried several different vehicles over the last 4 months. They have a 5 day return policy and you don't need a reason to return it. I did return the first vehicle on the 3rd day (no fault of theirs) and the process was simple. I signed it back and 3 to 4 business days later my credit union had their money back. They provided me with a loaner while I was still searching their extensive inventory. I love that if a vehicle is at one of their locations, it can be transferred with no problem. I chose whatever I wanted from wherever I wanted. Of course, if it was too far way there was a fee. But because of some issues I'd had with the second vehicle they allowed me to search out further at their cost. You can't ask for more grace than that. I would do it again in a heartbeat. CARY is the BEST. And so is Carmax. I wouldn't have wanted anyone else and won't go anywhere else in the future. I LOVE THIS CAR!!! read more

I have no clue where to start. My experience was so horrid!! We contacted a sales person, Summer, to begin the process. They had a truck we wanted. After being pre-approved , we paid $450 transfer fee. The truck was in Virginia. It took two weeks, which was the longest time it could take. Went to get the paperwork done and pickup truck. Truck had not been cleaned or checked out... they had had it for over 24 hours and knew we would be there .... The paperwork was started... they can't sell it, unless you have a valid drivers licenses... an ID will not work. It isn't illegal to buy a truck with no drivers license... So we had to have a co-signer to get the truck. The GM Jason said they could even be out of state.... I got my step father to help me out. They called him and ran his credit... and yeah !! All was good... then Summer called back, well we have a problem.. they will not approve it because they ran the credit last night and with the consigner being out of state it will not work.. WTF!! So I wanted to talk to Jason, no sorry he isn't in town... even when he said he would take care of all this... SOMEONE LIED TO ME!! This all happened on Wednesday and went into Thursday. Jason finally called me on Tuesday... Apparently thinking that I was just going to forgive and forget... wrong !! He a actually expected me to go ahead with the deal.. after being insulted, embarrassed and LIED too!! Beware of these two faced people !! Shame on them for not keeping their word!! I will never buy a car from them and would never refer any one !! read more

Excellent experience except salesman ran truck into entrance gate when we returned from test drive. They repaired truck and i bought it. I would have thought they would have offered something for the delay but no one offered any assistance when I asked. Crazy experience and i love the truck. I just would have thought they would have offered something for the extra time and trouble i went thru. Especially since i paid cash. Great experience but just make sure gate is up before salesman returns vehicle tot the lot after a teat drive. Otherwise it was a great experience and i would recommend Carmax if you are looking for a used vehicle. read more

The customer service at this place was awful! I was very unhappy with the professionalism, attitudes, and overall customer service! There was a lot of whispering and staring that I felt was negative and made me feel very uncomfortable! While waiting in the "lounge" a man came up and said "y'all ready?" and quickly walked off never making eye contact or anything! He gave us our appraisal (which wasn't bad at all) but while waiting to get our keys to leave there was more staring and whispering going on..not sure why! very unprofessional! If you can see me then I can see you whispering and staring! read more

Outstanding customer service. I got a great car for a great price. Everett was great and I was glad that that he was my agent. I will be buying any future cars at CarMax. read more

I had visited 2 other locations before purchasing here. I live out of state and needed to visit nearby family. This car would've cost me $500 to transfer and I needed to see it to buy it. The car is fine. I didn't save any money going to CarMax and I didn't save any hassle. I did avoid the negotiation process. Although this saved time, I know that I could've saved money by working them down on the price. The paperwork was still a hassle and took a few hours--btw, the price is still not the price. I had to add another $2-2.5k in taxes and fees. CM was transparent about this but it is still something to keep in mind. At the end of the transaction, they let me leave without a temp tag (which I needed for my state AND I asked about) and I had to drive back. Then, they never sent the paperwork to me to register the car until one day before my temp tag expired--they sat on the paperwork. Luckily I had the day off when it arrived so I could register it immediately. The only stress free part of this was not having to negotiate price, otherwise it was a pain. This could've happened at other car lots but it has never happened to me. The best part of buying at CM is being able to view cars online and holding them so that no one else can buy them. This allowed me to take a few days to travel to the actual location. On the downside, this feature can mislead people who visit the actual locations first. I passed quite a few desirable cars on the lot that were labeled on hold or sold in my first 2 locations that I visited. These held cars might be available in a day or so but a buyer might be here right now. Having cars transferred for free is also nice, and I did this with one car. It arrived dirty--it was the kind of dirt that did not show up on the pics but did indicate substantial wear. Most of the cars I looked at were cleaner than ones at other dealers, but some tested the bounds of the CM guarantee with stains, rips, and worn down knobs, etc. The 5 day return policy seems great, but consider how useful it really is. How many people will be dissatisfied in the first 5 days? Except for the family guy buying the corvette or picking a lemon by accident, this 5 day guarantee isn't that useful. I guess it helps impulse shoppers but are this the kind of people who read these reviews???The 30 day warranty is a little better especially if you buy a car outside the factory warranty. So, at the end of the day CarMax is just another car dealership. It is still a hassle buying a car. CM has some nice online features but that's about it. A better option, if you can find it, is a small family-run dealership that will provide all the same services and inspire repeat business. CM is just an online catalog--the Amazon of car dealerships. It's impersonal but this doesn't make the experience of car buying any better. read more

We had a fantastic experience with CarMax buying our son's first car. Our sales associate, Brandon, was incredibly knowledgeable and seemed genuinely interested in the best car for my son to sit his desires for performance and looks and ours for safety and reliability. He really took time getting to know my son. He easily answered all of our questions and was very friendly. All of the other people we encountered during our purchase were awesome as well! read more

Bought a car from CarMax a few years ago and it was a great experience. The salesman wasn't pushy, and was very helpful in every step of the way. 3 years later, I'm still happy about my purchase. read more

Purchased a vehicle on August 28Th. After a couple of days it started to act up. I returned it within the ploicy period and they gladly took it back however it was not until September 24th that I got my money back for the extended warranty and the credit union still has not gotten their money back. I am paying interest on vehicle i do not own.That is called Poor Customer Service at my expense. I will not recommend to anyone. read more

I bought a 2005 Yukon from them in 2006. To this day, this truck is still running and now has 207k miles on it. I thought it was worth thanking the dealers who do it correctly and sell you a quality product. read more

CarMax Birmingham is a business with a huge heart. In a short time frame, we needed to sell 2 cars for family members, and both transactions were handled promptly and fairly. What was unforgettable and so very appreciated was the quality of the "above and beyond" service. Branch manager Jason was kind enough to drive us to our relatives' home after selling one car in order to retrieve the second car. Dorothy, who handled both sales, was so considerate. She saw that we were calling Uber after the second sale to make a hospital visit before leaving for the airport to return to our home (out of town). In a pouring rainstorm, she delivered us to the front door of UAB Hospital (not a short distance from Carmax!). We are very thankful to both Jason and Dorothy! read more

Never have I had such an unprofessional experience!!! Started out well enough but when it came down to making the deal they crawfished. Beyond disappointed after being told all was good and come by and get your truck only to be called back to say sorry no deal even though I did what they wanted and was told that was all they needed. Wasted my time and made me feel like I didn't matter. Then after they reneged they won't talk to me or even the GM won't call me like I was told he would. Like I said,very unprofessional read more

On June 9th I purchased my truck from CarMax and paid for it in full on June 13th. My temporary tag expired on June 28th. I went to the DMV three times before my tag was expired without any luck of getting my vehicle registered. It was signed by a POA and CarMax needed to give me this document. Three weeks in June and four weeks in July, I kept hearing they would hopefully have the document soon. They would tell me they would call me with updates, but never would. I started off with Kyle in the corporate office. He said he would take care of it. After a week Kyle dropped out of the picture. Then I got Jarrett in the corporate. He said he would call me every day with a status. That didn't even last a week and Jarrett dropped out of the picture. CarMax said on July 21st I should not drive my brand-new truck with expired tags, but they would not pay my expenses for something else. They could offer coupons for oil changes. At the end of July, I get my third person in the corporate and I asked him "Is suing CarMax my only option? I can't drive my truck. You don't offer any alternatives". It wasn't until then they decided to give me a rental car and they said the corporate office was going to put together something to take care of this. I'm thnking, you are just now offering me a rental and going to do something about getting me the paperwork? This is five weeks after my tag expired. For my rental, Joe in the Roswell office called me an hour before they closed and said I could pick a care up that night. I couldn't let Joe know I was calling him back because he is the manager and hasn't setup his voice mailbox yet. The next morning he didn't have anything give me. On August 2nd they offered a rental. This was 35 days after my tag expired. On Aug 9th I take my fourth trip to the DMV. They tell me CarMax didn't give me a lienholder release because they didn't sign the letter. I call CarMax and they told me they sent me a "Zero Balance Letter" not a lienholder release even though I asked them for a lienholder release document the first time. Finally, they send me a lienholder release letter that I received on Aug 13th. They should have never stamped themselves the lienholder to begin with. On Aug 14th I registered my vehicle. Sixty-Six days after I purchased my vehicle. I paid penalties for registering it so late that CarMax said they would pay. I contacted the Birmingham office on Aug 14th about reimbursement and still haven't heard anything back. I don'texpect to ever hearing anything from them. They have no desire to take care of me and I am not going to waste any more time trying to contact them. It has been too exhausting and I have decided to use the rest of my energy to stop others from having to deal with a company that: 1. Doesn't Take Care of Their Customers. They tell me I shouldn't drive my car, but expect me to come up with another way to get around while I wait on them. 2. Doesn't have a desire to Satisfy their customer. The corporate office said they would generate a document to get signed five weeks after my tag expired. 3. Doesn't give you the correct paperwork in multiple departments (Business Office and Finance Office) 4. Makes numerous errors in the sale of a car. (Incomplete paperwork and Stamping themselves the lienholder when I paid for the car in full) 5. Will Lie to their Customers. They said they would pay my penalties and are now ignoring me. Bottom Line. A person doesn't make any company bad. Five or Six people in Four or Five different departments will make a company bad to do business with. Especially when they lie to you. read more

I have purchased 2 cars from them before but never again. Paid to have a car brought in from another CARMAX only to have it in the shop a month before I finally cancelled the deal. Lost my trade and since we we upside down I had to pay for the balance. They contest they did nothing wrong and were not willing to make any concessions to keep my business on another vehicle. If they don't take responsibility for their company I guess I shouldn't be surprised they acted the way they did. read more

They were wonderful from start to finish. Our salesman Ben V. was great and assisted me every step of the way. The car is just what we wanted and we are very satisfied. This is the second vehicle we have purchased from Carmax and will not be the last. read more

Took 3 hours to get everything done! Then they called back 3 weeks later to say they didn't have all the paperwork and that we were driving a car that wasn't financed!! Very hateful and unprofessional! And to top that off all the batteries in the vehicles were dead that night and they were having to charge them so people could test drive. read more

Wonderful STRESS FREE experience buying my car! Even with my 3 and 4 year old. I love my Pathfinder. It was technically 3 years old but looks and runs like NEW! Great service. Super helpful and friendly. read more

i would highly recommend carmax. the no hassle, no haggling. was able to do all the legwork and get pre-approved on line. took about 90 min when i actually went to pick up the car. the sales people were awesome. esp the lady in back who took my money etc. read more

The car buying experience is pretty good. The things I don't like are the they are like vultures when you walk in.. Some of these guys looks so unprofessional and are not impressive. Sloppy, tatted up, and not a very good image. The only other negative is they really give you a low ball offer on your trade-ins. I think the cars they sell are fairly priced however. read more