If I could give this place over 5 stars I would! Awesome customer service, and Matt really set me up with a great deal at a low point in my life. I got a Ford F350 in great shape and couldn't ask for a better car so me my wife and 3 kids. read more

I don't think you could find a better Quality of Vehicles at a Reasonable price. Much less at a Buy Here Pay Here. This family owned business is a blessing to many read more

Do NOT get a car from here!!! Horrible customer service. Their cars are trash!! They are dishonest, money hungry people. read more

I have been doing business with Waynes auto sales in alabaster al for many years dating back to his early years when he was just starting out. I always pay on time and I have bought and paid for 5 vehicles over the years. I have had great experiences each time. They stood behind what they sell. For example my 2nd vehicle needed a window motor we discovered the next day after I purchased it. I called to let them know and without my even asking the sales guy said Wayne said to bring it and let his mechanic fix it at no charge to me. I took it to them and in no time it was fixed and I was back on the road and never had any major problems and very few minor problems with this vehicle. I was always very satisfied with the vehicles and believed that Waynes auto sales was very thorough in the vehicles they sold. Then I bought vehicle number 6 it was a Ford F350 flatbed work truck. I own a business and this was a must have for the operation of my business. I explained to John (the salesman) the importance of the truck to my business. He assured me it had been checked out thoroughly and seemed to be a good dependable truck. 2 days after buying the truck I checked the oil and it was out I added 5 quarts that same day and called John. He told me to drive it a few days keeping the oil checked and let him know. It used 5 more quarts so I called john back and he told me take it to JCMAX right up the road from Waynes auto sales. I did and a few days later I was told it was fixed to pick it up. I did and drove it a few days and checked the oil it was out again. Called John and he told me to take it back to JCMax I did and eventually they said they couldn't fix it so John had it sent to Mr. Transmission I told him there isn't any problem that I know of with the transmission he said they do motor work there also. they kept it a few days and then called me to come pick it up that the transmission was fixed. I told them there wasn't anything wrong with the transmission it was there for the motor problem. I did pick it up but it was still using oil so John had me bring it and let Cody (their mechanic) check it he said its a valve cover so he replaced it and once again i picked it up and by the end of the week it was out of oil again. so to sum this up during the time the truck was in and out of shop (mostly in shop) I was having to rent a truck to operate my business. I also had to keep the payments up to date on the F350. 3 months passed dealing with this truck that didn't smoke but used oil terribly. finally John said it was to big of a problem to expensive of a fix so he said because they didn't have an equivalent truck on the lot unfortunately, that they was willing to just give my $5000 down payment back until something came along that would serve my purpose. I agreed because I felt they had at least somewhat tried making good on the truck. I was out a lot of money........ The 3 truck payments that came due since it was a 3 month ordeal and 3 months paying full coverage insurance etc however I agreed that was satisfactory. Finally they got a truck in that would serve my purpose so I went in and they welcomed me to test drive it and also talked to me about a Dually but i decided on the F250 I originally came to test drive. (Wayne's son Matt has taken over since Wayne retired) They wanted $10,000 down on this one and it was listed $53,900 I ask is that the best you can do on it and John said let me talk to Matt and see if we can sharpen the pencil a little I said ok. Assuming everything was fine. I went back in an hour and was told Matt said he wouldn't finance it for me due to the problems we had with the F350.I was shocked and disappointed I had no knowledge there was any problem or any wrong doing on my part. I have praised the business for standing behind the problem truck little did I know I ruined our relationship. John said they lost $8000 on the F350 I lost a lot more. I had bought 2 new front tires, wheel bearings and seals, and fixed a light problem on the back in addition to the 3 payments I made while truck was in shop and I was out the money for the rental truck that I had to have to operate my business ...... I feel I was out a lot more. I ask to talk to Matt the owner but was told by John "he is at the beach for 2 and 1/2 more weeks but the decision is final. Not sure why I was strung along if this was the case. John told me they wasn't fixing the F350 because it was gonna need engine replacement and that they would send it back to where they got it from and receive a credit it was never mentioned they lost money. I assumed they came out ok with the almost $1700 they collected from me for the monthly payments.. beware folks!!!! I know this is a long review but I felt it was important for everyone to know how they do business. I will post my phone number if anyone would like more info I will be glad to talk with you. Help me get the word out so no one else gets treated unfairly!!!! 205-217-0691 Jerry Morrison read more

I never knew buying a car could be so fast and easy. Went with my daughter to buy a used car and it was the fastest and easiest process ever. The down payments are set and their vehicles come with a warranty. Most buy here pay here dealerships do not offer that. I highly recommend them if you're looking to buy a good used car. read more

One of the most awful customer service experiences I have ever been through. Not only did they try to sell me a car that was in very poor condition, but they decided to up the already overpriced car after I went to go see it. Please save yourself the trip and hassle of dealing with the rude customer service, unfair prices, and poorly kept cars. Really just terrible. read more