Didnt care for the consultant i was paired with therefore i didnt even visit the lot. Treat your…read morecustomers like you care and not like they just "need" you.

Bought a car only to learn that the transmission had major problems. The diagnostics gave that…read moreinformation at the transmission shop, something they must have known before they bought it. Very expensive results. Not someone I would trust again.

If I could give this place over 5 stars I would! Awesome customer service, and Matt really set me…read moreup with a great deal at a low point in my life. I got a Ford F350 in great shape and couldn't ask for a better car so me my wife and 3 kids.

I don't think you could find a better Quality of Vehicles at a Reasonable price. Much less at a…read moreBuy Here Pay Here. This family owned business is a blessing to many

I loved dealing with this dealership, which says a lot as I hate dealing with car dealerships. I…read morebought a 2023 Ford F-150. I dealt with Justin at Driver's Way. He was fantastic with explaining everything, making sure I had all the accessories that came with my truck, explaining the financing options, etc. This dealership had the best price on the truck with the options that I wanted anywhere around. Plus Justin showed me their "care" sheet which was everything that their dealership did with the vehicle after they got it, which even had included dent repairs, new tires, wiper blades, oil change, air filters, etc. They even helped me get a second key for the truck as it only came with one from the previous buyer. There was ZERO pressure to buy a more expensive model. They didn't try to sell me things I didn't need. They made sure I was aware of the available insurances and warranty plans and the actual cost of those plans. They also showed me interest rates from several financial institutions to make sure I got the best loan rate. I would absolutely buy another vehicle from here and deal with Justin again.

0 stars for service. The seats were soaking wet when I took the car home. 3 days later, we took…read morethe car back to try and get them to get it dry 5 hours later we cannot get them to answer the phone and give us an update. They have hung up on us when we've tried to call and we have no idea of when the car will be ready for us to pick up.

Before payment, you're treated like a valued customer they desperately need. They send you videos…read moreof the car you're buying, the price, and bombard you with multiple phone calls and emails every day. After you pay, no one responds to you anymore. My temporary tag expires in a week, and I still haven't received the car title they were supposed to mail out. I checked with the local DMV and there's no record of my information. I've called every relevant department, and each one says they'll look into it and get back to me--but days have passed and absolutely no one has followed up. So I don't recommend this place at all. If you don't want to create trouble for yourself, stay away from them.

I recently bought a used car from Long Lewis Alabaster. The sale itself went smoothly, the salesman…read morewas nice and polite and honest, and I got what I thought was a good deal on a car. The mechanics at Long Lewis Alabaster said that their inspection didn't find any issues, but after taking the car to my personal mechanic as soon as I could (one week after purchase), he found (and showed me) that the car I bought needs new front brakes and has an engine coolant leak, so now, I have to put over $1,500 dollars into a car that I was told was in good working order. I will NOT be returning to Long Lewis Alabaster for another vehicle purchase in the future. I'm rating two stars only because the salesman was nice, polite and seemed honest.

Honestly, I love CarMax. This is our 3rd time buying a car from CarMax. Second time from this…read morelocation. We came here pretty late in the evening on a Saturday night. We knew what we were looking for and the sales person pointed us in the direction of the cars we wanted to look at. We went down the row looking at the different cars. Once you find one you like, you can scan the QR code to see if it is available. I liked that the cars were open so we could get in and see what the interior was like without having to bother anyone. We found one we liked and went and told someone inside. They then brought the car around and told us to take it for a test drive after getting some basic info from us. After the test drive, we went back inside and bought the car. No pressure, no haggling. I looked up same make, model, mileage, and year online and CarMax price was better than the others I saw for sale. We were in and out in under two hours. Fastest car purchase I ever made. My son will be looking to buy a car soon and I am definitely going to make him go to a CarMax near him. They really do have the best selection of cars and you can have a lot of cars shipped to your nearest location if you see one you like better at another CarMax. If it isn't super far away, it will ship for free. But if it's far the shipping fee isn't that bad if you really think it is the car you want. We have had cars shipped twice now and have bought both of them.

I expected that the salesman with whom I was working would have my interests foremost in our…read moreinteraction. But instead of getting back to me after I had test-driven a car that I had paid to have shipped from another CarMax and that I had said was quite a nice car, he told me that 'it had been very busy', offering that as an excuse as to why the car that should have been on hold for me was now promised to another customer. He then said he would 'sell me the car, if I would buy it today', thus leaving the customer to whom the car was currently promised, without a car or an explanation, I suspect. Very disappointing.

What a great car buying experience! No pressure sales. The entire process was the best I have ever…read moreexperienced while buying a car. Donohoo went over and beyond with their customer service. If you need a good used car, I recommend Donohoo.

While they are happy to brag about their used vehicles at the used vehicle lot, they would not take…read moremy fully working and no Error Codes 08 Jeep Wrangler JK as a trade in, so I will be going elsewhere for a New Vehicle with a Mfg. Warranty instead.