I'm not sure that I will exactly recommend Scott. He was very accommodating years ago, but his word…read moreand dependability has diminished over the years. He installed a new starter on my vehicle and told me that it had a lifetime warranty. That was not true. He told me to call the vendor where he purchased it from and they would be able to honor the warranty once I give his business name. That was not accurate. He also told me that he could find nothing wrong with my Infiniti and made me pay for a full inspection. Turns out, I found out that I needed a fuel pump. I gave him grace for a while, but was disappointed when he did not honor that lifetime warranty and he was unbothered about it. @Terri, this further confirms your lack of integrity or care for your customers due to this account being under my maiden name.

My daughter's 2011 Rav4 needed rear brakes. She came to visit from Atlanta so I told her I would…read moretake care of it. Based off reviews, I made an appointment here and brought it in. I was there at 8:00am sharp. The mechanic and parts were not here yet, so I had to wait a bit. The brake rotors arrived, but not the pads, so they had to be ordered and a little more wait. Still finished within a couple hours. The price was a little more than Zi thought he quoted, but not a big deal Would come here again.

I brought my 2005 Mercedes here for an oil change based upon a friend's recommendation. They did a…read morefine job, so a few months later when the coolant light was on and the car was in limp mode, I didn't hesitate to call Mike and Mikes to do the job. I got the car towed 30 min from homewood just to use them. I also had purchased brake pads and rotors for the car and placed them in the trunk for them to put on. They originally quoted me an outrageous price to put the brakes on. When I explained that I was providing the parts, and I would just take it elsewhere, they went down (a little). I was mainly focused on diagnosing the reason why the vehicle was in limp mode and finding the coolant leak (I had been topping off the coolant for months). They called me and said the diagnostic was a thermostat housing, and also said I purchased the wrong size front brake pads, and I will have to pay them for the parts for the correct pads. Fine. I did. They said they would return my pads that were the wrong size and place them in the trunk (they didn't give them back and they aren't in the trunk). They then told me the car was in limp mode because there is an alternator problem. We called the shop that had just repaired the alternator a year ago (it was still in the warranty timeframe) together, and decided on a plan that the other shop would come and pick up the alternator and repair it and deliver it back. I received a call after the brakes and thermostat housing was replaced saying they had no room for my car, and that I would have to drive it myself or pay for a tow to the alternator shop. This is wild after I had just paid them $1000 for a thermostat housing and brake and rotor replacement. The alternator shop was in disbelief that Mike and Mike's asked me to do this, and told me specifically not to drive it over 40mph, do not use any electronics (no radio or headlights, no a/c) and keep it slow and steady. This was a long drive at 6am from Pelham to downtown Birmingham on Highway 31 in the RAIN. Once at the alternator shop, they checked the car, and laughed, "that's an old code from when the alternator was originally repaired, your car is fine". It's been month since I've gotten my vehicle back. The coolant reservoir is completely empty and the leak wasn't repaired like I was told. I am SUPER Disappointed with the quality of work (or lack there of). They seem to try to nickel and dime me a lot, and I am not down for that. For a woman, I have a pretty good basic knowledge of vehicles. I have only driven the car 4 times since I got it back. I will be taking my dollars elsewhere.

Starter bolt stripped during DIY removal. Towed it to Mike and Mike's. Two hours later Mike called…read moreadvising my truck was ready. Stripped bolt removed. New starter installed. Exceptional service and value! Mike and Mike's will be my first call for my next vehicle issue.

Not only did I get my car back on the same day after having to have it towed in, I also ended up…read morewith a surprise! I haven't had a working clock, radio or speakers in our car for about eight months now. We've learned to adjust and live without but always hated it. Bob kept me updated through the day what was going on, "Tow truck made it with your vehicle". "Lots of problems but they all tie in to this core issue. However, your clock/radio isn't tying in, was that a prior problem?" "Vehicle is ready!" Bob, Jason, you and your mechanic staff are always awesome! My car is back on the road AND I can see what time it is without needed to reach for my phone! I have speakers back too! My husband came with me to pick up my car. He hears me praise your facilities and how I'm treated, this was his first time in. He read your framed mission statement and was so encouraged that you have actions matching the volume of your words. He completely understands why I'll only use The Garage...and now he feels the same too! Keep up the solid work! Thank you!

Told my son to bring his car and when we got there, with the wrecker, the guy was a complete ass…read moreand turned us away. DO NOT USE THE GARAGE!!! Attitude and productivity suck!!!!

I've been on the waiting list for brake repairs on my son's Volvo. After more than a year of…read morecalling them for an appointment, I gave up. Not impressed. I stopped by Empire Autohaus and spoke with Alan, personally. The car in question was a 1963 Volvo P-1800. I was told, by Alan, that I would be called when some of the his current work was caught up. Probably not a good idea to beg someone to work on your car. Just say, "Sorry, but we can't help you.".

Small business Excellent service and pricing for high end vehicles. Got my car in that day!!read more

Paid $350 car was worse off than when he started. He replaced thermostat and then removed…read morethermostat so now my car has no thermostat at all. Before it would at least drive a mile or two now it won't even go a quarter of a mile. He blames it on a blown head gasket that he never diagnosed, but he took my money and left me sitting on the side of the road.

Failed to replace Starter and alternator claimed it would be 2 day job! He spent 3.2 hours to fix…read morenothing. $400 wasted. Paid another Mechanic that completed the task in 2.5 hours.

I was referred to Jim Collins by Kelly at Technique. They open at 7:30 Monday - Friday and closed…read moreSaturday and Sunday. Jim greeted me promptly, took my info and asked for my keys. An hour later I checked out, paid $27.50 for my tire repair/ patch and was on my way. So happy I stopped in here to visit this reputable shop with fair pricing. For sure, I will be back the next time I need brakes or tires.

It never feels good to complain about a small family business, especially one with nice people…read more Cahaba Tire checks those boxes of kindness and being a local business. While Cahaba tire may be a great spot for tires (cannot comment on that), it struggles for more complicated diagnostics. In this case, brought in the car with a set of lights blinking on the dashboard and reduced braking capacity. A simple google search or a question to AI would have immediately pinpointed even a novice to the fact that this was an issue with the brake booster, simply based on the codes. Yet, the crew here immediately jumped to diagnosis of a faulty battery with great confidence. After inquiring if it could be the brake booster (as I already searched the codes myself), they assured that it's not. Well, "mechanics know best", so I thought. Who am I to argue with them. Thus, paid for the battery, got it replaced and sure enough, all the lights came back on after half an hour of driving. Bringing the car back to them, they acknowledged the misdiagnosis, yet said they cannot fix the issue with the brake booster and it needs to be taken to a specialized shop. However, they did not offer to comp any part of the initial repair cost to replace a battery that wasn't the problem at hand, which would have been a reasonable thing to do from a customer service standpoint. In other words, owning up to their own mistakes and that they wasted a whole day for the customer. Sadly, that did not happen. While everyone was very kind and appeared genuine, the result as a customer is a wasted day without result at a mechanic shop due to overconfidence of the team here and a cost of a battery that potentially did not need to be incurred that day (which there is no way to know for certain now).

Unlike some of these naysayers, I've been satisfied every time. They've never tried to upsell like…read moreExpress. And to the one guy, come back in a hour. They will save you a spot. It's not a 30 minute oil change.

Gave second chance only because I had bought tires in the past and wanted balanced they could not…read moredo that right. They only have one good mechanic who is always busy. They also ruined my mother's truck by putting a wrong wheel bearing on I've paid them thousands of dollars and they don't stand by there work. I would not go here if you want your vehicle safe for your family. I really hope you see this edit. I do not have bent rims I had some dirt on a 4x4 no worse than a regular everyday driver like the Jeep that was being worked on at the same time as mine. I just told you the issues you where having, no need to call and be extremely disrespectful, I had lugs falling off by the time I got half way home and couldn't have been more respectful about the situation, so I do not understand. I'm de rimming these tires now to see how bad they are like you mechanic claims and to see how bad my rims are bent by your claims That are very suspect I don't even have curb rash. Goodyear would probably like you to have integrity with your work using there label and all. I see that you started responding to bad reviews from two years ago weird but I digress, as you can see very minimal dirt on my rock driveway. I find it very odd to blame some dirt for the poor work that was done to my vehicle. also I drive a very long long way for your "work" sure there's some dirt along the hour trip (4x4 BTW) but whatever for some reason nobody I know can see my review.... odd but whatever. also put wrong oil in my crv said nothing about it because it was cheap and it got me home so I could fix Goodyear's mistake..... AGAIN P.S turned away 3 paying customers because they are not able to do ball joints or Tie rods because only one gentleman can do it I feel bad for him. cannot post my pic here check google review of mine and you will see the small amount of dirt that will void your warranty. I believe they are taking down reviews.

We were passing through Birmingham when our radiator hose broke. Thankfully, we happened to pull…read moreoff in Pelham and spotted Jack's Garage and Radiator. Sandy and Jamie have gone way and beyond helping us. They worked diligently to get us back on the road. While we waited, they dropped us off at a restaurant for lunch and picked us up. We are so thankful we "happened" to see their business. Thank you Sandy and Jamie! You turned a disappointing day into an enjoyable day.

My parents took their 2002 Chevy Silverado in to get the parking brake fixed and have the brakes…read morechecked. They quoted front and rear pads on top of the brake shoes for the parking brake. My parents told them to go ahead and fix it, once the truck was back it sat for about a month until i drove it. I knew the front rotors were warped before they took it in for service and I was a surprised to find out that the rotors were still warped, even after they supposedly did a brake job. I checked the invoice and realized that the tech quoted a pad slap (front and rear) and didn't recommend replacing or even resurfacing the rotors. I also checked the old brake pads and found that they still had 4 to 5 mm of material left and were not in immediate need of replacement. I was expecting to look at the invoice and see a proper brake job that at least included turning the rotors. As a technician myself I'm extremely disappointed in the service we received, i expected better service and communication.

Do NOT purchase a vehicle from this dealership!!!!!!!!…read more My husband purchased a truck from them, and within approximately TWO WEEKS of the purchase, we experienced a major and potentially dangerous mechanical failure. The front suspension/control arm broke, resulting in the tire/wheel coming off. This wasn't an issue that developed after months or years of ownership. This happened roughly two weeks after purchasing the truck from this dealership. When you purchase a vehicle from a dealership, you expect that, at minimum, the vehicle has been properly inspected and is safe to drive off the lot. Having a major suspension component fail this soon after purchase raises serious concerns for us about the condition of the truck at the time it was sold and what type of inspection was performed before it was offered for sale. Thankfully, this situation did not result in a serious accident or injury, because it certainly had the potential to. I understand that used vehicles can have issues and no dealership can predict every future repair. However, a significant safety-related failure within two weeks of purchase is not something I would expect after buying from a dealership. They refused to correct the issue.

Don't buy a car from these people. It's a crapshoot on quality of vehicles they have. They sold me…read morea car that had major issues and won't even respond to emails. My mechanic said he sees a lot of that from people that have bought cars here and Susan Schein. Too bad yelp doesn't allow negative stars.