I was referred to Jim Collins by Kelly at Technique. They open at 7:30 Monday - Friday and closed…read moreSaturday and Sunday. Jim greeted me promptly, took my info and asked for my keys. An hour later I checked out, paid $27.50 for my tire repair/ patch and was on my way. So happy I stopped in here to visit this reputable shop with fair pricing. For sure, I will be back the next time I need brakes or tires.

It never feels good to complain about a small family business, especially one with nice people…read more Cahaba Tire checks those boxes of kindness and being a local business. While Cahaba tire may be a great spot for tires (cannot comment on that), it struggles for more complicated diagnostics. In this case, brought in the car with a set of lights blinking on the dashboard and reduced braking capacity. A simple google search or a question to AI would have immediately pinpointed even a novice to the fact that this was an issue with the brake booster, simply based on the codes. Yet, the crew here immediately jumped to diagnosis of a faulty battery with great confidence. After inquiring if it could be the brake booster (as I already searched the codes myself), they assured that it's not. Well, "mechanics know best", so I thought. Who am I to argue with them. Thus, paid for the battery, got it replaced and sure enough, all the lights came back on after half an hour of driving. Bringing the car back to them, they acknowledged the misdiagnosis, yet said they cannot fix the issue with the brake booster and it needs to be taken to a specialized shop. However, they did not offer to comp any part of the initial repair cost to replace a battery that wasn't the problem at hand, which would have been a reasonable thing to do from a customer service standpoint. In other words, owning up to their own mistakes and that they wasted a whole day for the customer. Sadly, that did not happen. While everyone was very kind and appeared genuine, the result as a customer is a wasted day without result at a mechanic shop due to overconfidence of the team here and a cost of a battery that potentially did not need to be incurred that day (which there is no way to know for certain now).

We were on our way back to Nashville when our tire started losing air. We first went to Firestone…read moreand they said they could not even look at it until the next day. We drove over to Express Oil and Change and they were able to look at the tire right away and diagnose that we had a problem. They were able to patch our tire and get us back on our way home within 30 minutes. I can't say enough wonderful things about their customer service! I highly recommend them! Greg was the technician that removed the screw from the tire and I think the managers name was Rodney or Ronnie? At any rate thank you so much for getting us home safely! Appreciate your professionalism and excellent customer service!

Took my vehicle in for an oil change. They left the oil cap off and had my vehicle leaking oil…read more Only found out because I had to take it to another shop. This is the second time this has happened to me. But it will be the last time. Beware!!

I'm not sure that I will exactly recommend Scott. He was very accommodating years ago, but his word…read moreand dependability has diminished over the years. He installed a new starter on my vehicle and told me that it had a lifetime warranty. That was not true. He told me to call the vendor where he purchased it from and they would be able to honor the warranty once I give his business name. That was not accurate. He also told me that he could find nothing wrong with my Infiniti and made me pay for a full inspection. Turns out, I found out that I needed a fuel pump. I gave him grace for a while, but was disappointed when he did not honor that lifetime warranty and he was unbothered about it. @Terri, this further confirms your lack of integrity or care for your customers due to this account being under my maiden name.

My daughter's 2011 Rav4 needed rear brakes. She came to visit from Atlanta so I told her I would…read moretake care of it. Based off reviews, I made an appointment here and brought it in. I was there at 8:00am sharp. The mechanic and parts were not here yet, so I had to wait a bit. The brake rotors arrived, but not the pads, so they had to be ordered and a little more wait. Still finished within a couple hours. The price was a little more than Zi thought he quoted, but not a big deal Would come here again.

I've been on the waiting list for brake repairs on my son's Volvo. After more than a year of…read morecalling them for an appointment, I gave up. Not impressed. I stopped by Empire Autohaus and spoke with Alan, personally. The car in question was a 1963 Volvo P-1800. I was told, by Alan, that I would be called when some of the his current work was caught up. Probably not a good idea to beg someone to work on your car. Just say, "Sorry, but we can't help you.".

Small business Excellent service and pricing for high end vehicles. Got my car in that day!!read more

Not only did I get my car back on the same day after having to have it towed in, I also ended up…read morewith a surprise! I haven't had a working clock, radio or speakers in our car for about eight months now. We've learned to adjust and live without but always hated it. Bob kept me updated through the day what was going on, "Tow truck made it with your vehicle". "Lots of problems but they all tie in to this core issue. However, your clock/radio isn't tying in, was that a prior problem?" "Vehicle is ready!" Bob, Jason, you and your mechanic staff are always awesome! My car is back on the road AND I can see what time it is without needed to reach for my phone! I have speakers back too! My husband came with me to pick up my car. He hears me praise your facilities and how I'm treated, this was his first time in. He read your framed mission statement and was so encouraged that you have actions matching the volume of your words. He completely understands why I'll only use The Garage...and now he feels the same too! Keep up the solid work! Thank you!

Told my son to bring his car and when we got there, with the wrecker, the guy was a complete ass…read moreand turned us away. DO NOT USE THE GARAGE!!! Attitude and productivity suck!!!!

Alright needed new tires. Searched several places online. Found tires here that had a sale which…read moreincluded free installation. Issue was that the deal ended before I got back to Alabama. I worked with the ladies in the office several days. They ordered the tires for me and let me prepay for them so I could get the promotion. Great appointment set for 12.4.21 @ 10am. I arrive at 9:39am. I go in give my info and keys and proceed to walk the parking lot to get my workout out the way. An older guy came in after me. They got him right in without an appointment. Okay. Maybe the guys that do what I needed are working on the others cars in the bay. Lady arrives 20 minutes later and goes inside. It's now 10:30. They go and pull her in and I'm thinking wtf. I go ask when will I be started and He asks which car like he didn't just check me in. He goes and tell the guy to go ahead and pull me in and they take the other car out and pull me in. Im trying to be understanding and not let all these previous reviews scare me but wtf are y'all doing? Now I'm watching the guy search my car like the cops looking for my wheel lock instead of just asking me where it is. Im slightly worried at this point. The job was completed and I prepaid for my service so I was given my receipt and all set togo. Sabrina was nice and friendly and I appreciated her and her rapport. The tires seems fine for now so I just need to go get them washed up to get all the markers off them.

Horrible management horrible staff and they will mess your vehicle all the way up or leave you…read morewith a couple wheel offs on the interstate, store needs to be sued.

Service bad. I called and they obviously didn't want my business based on the sound of my mouth…read more They would not even return my call

Completely trust my car with Mac. Honest and knows what he's doing. Definitely recommend.read more

I needed new tires quickly, and they were able to fit me in quickly. They were able to get to me…read more in about 90 minutes. Overall fairly good service, but they have Fox News blasting in the waiting room. It would have been okay on silent, or if anything else was on.

Mavis in Pelham last week checked out My right rear tire on…read moremy Benz. It actually had a slow leak. They said there was no leak and they tested the tire. Took to another tire shop here in Helena Alabama and they found the leak. When I called Mavis back today and asked if I could get in to get it rechecked there was a long wait. However, I spoke to a girl at the desk when I first took it to Mavis. When I asked the guy if the girl was there at the front desk he said no females worked there. Odd because I spoke directly to a young lady. This place is a joke. Also one of the employees when I first went came in and was using unprofessional language.

I took my car for an A/C repair. There were complications with the repair and the invoice, so I had…read moreto take it back up there so they could figure out the problem. the manager Bryan looked at it himself and made everything right! Thank you so much for your help and now my AC works much better than it ever did.

Tuffy Tire is my go to for all auto service. They have the fairest oil change price and always…read moreknowledgeable. If you are looking for a new mechanic look no further than Tuffy in Pelham.

I actually felt like a real person going to talk to another normal person about buying a car. They…read moreweren't pushy, listened to what I needed, and were willing to work with my trade in. Even though they are used cars, it seemed they had a lot to look through. I ended up getting a 2017 Jeep, but really like the highlander too. Both had low miles and there was a guarantee so if something happens, I can take it back in. I was pleasantly surprised. I really like Melba too. My advice is ask for Henry!!

Didnt care for the consultant i was paired with therefore i didnt even visit the lot. Treat your…read morecustomers like you care and not like they just "need" you.