I love the automobile industry. Why, I was a part of it for over 40 years. I owned a company that…read moredeveloped, composed, designed, and facilitated "Soft Skill" training internationally for sales, service, and executive education. Our approach was always non-confrontational, consultative, and focused on more listening than talking. In those decades the industry has come so far for the better. Now, in retirement I like every other person with a car, must get my car maintained and serviced from time to time. Like going to the dentist, no one wakes up in the morning saying, "Oh boy, I can't want to get my car to the service department at the local dealership." Servicing and maintaining your car are much less sexy than buying a now one. Today I went to a local Toyota Dealers Service department and was treated poorly. I professionally asked for my key back and drove 25 minutes to Hoover Toyota. I was met immediately, did not have an appointment and told I would have to leave the vehicle or come back another time. Both options were perfectly fine. The Service Writer was OUTSTANDING, over the top. He walked my to his area, drive my car their. Made me feel like I was worthy and appreciated my consideration of their service department. He explained in great detail what my vehicle needed and why it was important to do so. He priced it out and found a way to leverage the Toyota Auto Care program to my benefit. He looked under the hood to check the oil it needed which was the less expensive oil prior to giving my a quote. The quote was literally $200.00 less then given by the first dealers and covered the say items. He then offered me a loaner car so he could keep my car over night. What do I say about this, I say BRAVO. You have earned my future business in both service and sales. Remember, this dealership was sold recently. I believe it is the Hudson Group that own it now. The treatment I got is what I expect when I do business with a classy organization. Thank you Hoover Toyota.

I've been going here for years to get my car serviced and I never had a problem, but this past…read morevisit I had someone steal out of my car and when I bought the concern up to the manager SETH he down played it like nothing happened. Very very disappointed in the lack of effort to find out who done it or even give me a reimbursement for what was stolen. I hate a thief one of the lowest things to do in my eyes. Be careful with your belongings u shouldn't have to worry about things like that. especially when u spend your hard earned money money!!!!

Bought a used Chevy Bolt from Donohoo in May of 2026. This was done entirely remotely, which was a…read morefirst for us. The car was delivered to our door, in exactly the condition represented by the dealership. The price was good; service was good. We love the car and it came with several warranties from the manufacturer. We did not appreciate getting religious, "become a born again Christian" material in with the sales agreement.

Just bought our fourth car from this dealership. They carry a large selection of late model used…read morecars. The test drive process is simple. They offer no haggle pricing. The sales team has always been polite and accommodating to us.

It was such a pleasure working with Dazalin Worsham!! He answered all my questions. He called me…read moreseveral times to ensure my test drive appointment went well. I'm a happy camper right now. My car purchase from start to finish only took 2.5 hours and that was exceptional. I will definitely be back. Thanks again D

Daniel and Ameer took care of us through our buying process. We purchased a Camry that ended up…read morehaving some issues. Daniel helped us and made sure we were taken care of. I appreciate everything he did for us as we ended up getting a different one only a week later. My son is very happy with his car! Thank you for all the help! Jason and Tracey Lauer

The employees are Very Professional and efficient i was in & out the door quickly My sales person…read moreT. Finley/ Justin offered to give me a ride to the dealership now that's customer service The employees were also dressed professionally

We had a good experience! I didn't feel like we were too pressured during our buying experience…read more We got our first service done here. While others were waiting a while I was in and out quick.

They are very good and they have good cars for a good price and your car will last a long time you…read morejust have to communicate with them and they treat you so well

Absolute scammers! Do not let the positive reviews fool you; they sell overpriced, high-mileage…read morejunk cars. My daughter bought a Nissan Altima for work, and it left her stranded in the very first week. Within days, the windows stopped working and the key fob died. Two weeks later, the car broke down completely. The dealership refused to help, hiding behind an "as-is" policy, while still demanding her hard-earned money. They have zero empathy for the families they ruin. Save your family the heartbreak and shop elsewhere.

I brought my CX-5 in for the ghost touch issue. The team called me back, listened carefully, and…read moreworked with me to find a fair solution. I am a teacher, and in Japanese culture there is great respect for sensei -- the teacher who listens and guides with patience. That is exactly how MedCenter Mazda treated me. They heard me out and made things right. Thank you for the professionalism and courtesy.

I've always taken my Mazda vehicles to Med Center Mazda for maintenance. The service is top-notch,…read moreand I can trust that they'll do what's best for me and the vehicle. This visit was no exception. I ended up needing a little extra work and Tyler came through with the Med Center Mazda service coupon to cover a portion of the unexpected expense. Every little bit helps! Thank you, Tyler, and Med Center Mazda for your quality customer service: one of the main reasons why I have been a customer for over 10 years.

The purchase of my car by CarMax was a very good experience. The customer service by Tiffany and…read moreNasar was beyond my expectation.

I will never patronize carmax again. Garceal McClain was rude, condescending, and refused to get a…read moremanager once I finally asked after going back and forth with me for 15 minutes . He literally told me " they're all around here you can go find one " . He gave me misinformation and once I corrected him , it was as if he took personal offense . He said it didn't matter if I was right it didn't change the fact that my car wasn't there yet . A car I ordered and paid $1300 to have shipped there on April 2nd, which is still not there as of today April 23. He was the rudest person I have ever encountered at a place I've bought 3 vehicles from and spent over 100k. He lost a customer for Carmax .

Have had these guys service every BMW I have ever owned. Simply put they are the best and they have…read moreextremely fair prices, great customer service and people that care about your needs and getting the job done right. They having a beautiful facility that is second to none and it shows how much they care about doing the job right. They only use factory OEM parts and all of their technicians are certified BMW techs so you know you're getting nothing but the best work done. I recently had the unfortunate experience of visiting Tom Williams BMW's service department and having to deal with their unprofessional service department so I am very grateful to have such a great option in Momentum Motorworks for all of my non-warranty services and needs. If you own a BMW, Audi, Mercedes-Benz or Range Rover these guys are the only spot for you for all of your service needs. They have a sterling reputation in the service community for their knowledge of cars and professionalism. You can't go wrong here.

back to Tom Willams. they communicate…read more Not ready when told. Had to call to find out. 'sorry', ready tomorrow. Had to call them again, not ready. 'It will be ready tomorrow'- I wait two days later, had to call them again. ready, not done properly. Never once called me. Few years later I try them again. Called for an appointment twice, never called back.