I took my Mercedes in for minor service. Convenient,fast,great service and fair pricing.read more

Updating the spelling for clarification:…read more Damaged more components than they fixed. Installed steering components upside down. "Test drove" it and still gave it back to me without saying a word... It couldn't even make left hand turns because the parts were upside down. They obviously took a hammer to it to remove old components and chewed up surrounding parts. When they installed the part upside down they claimed the other, additional parts were wrong, so they didn't install them. They still charged for full service of all the parts. I will never come back here. The guys who own it may be experts of some type but they sure don't look over what's going through the shop. They didn't offer to give me any kind of reimbursement or even an apology for total lack of comprehension. Zero on customer service. Zero on quality of work. I highly recommend ANYONE else!

Not every experience at a parts/service business will be exceptional, but Pierce et al WILL go…read moreabove and beyond for you! They solved a problem my inherited truck has been having for something like ten years and found a part that's long out-of-production to do it. We trust them with all three of our vehicles. Couldn't ask for better!

Have taken vehicles here 3 times. 1st time was great, no issues and fair priced. 2nd time only half…read morethr work was completed due to staffing . 3rd time. Even after calling the day before and being told a alignment and rotation and balance would be no problem. Each visit car was dropped off at 330 am. On third visit at 3 pm I called and vehicle had yet to be touched. Went and picked up and went elsewhere. They seem to be to busy to get work done. So maybe look elsewhere if your anticipating a timely turnaround

We were driving by here and thought we saw something that was on our short list of wants we were…read moreshopping for. We quickly walked around the lot and discovered it wasn't what we were after. One staff member came out to ask if he could help and we told him we were good. He asked what we were after and was very friendly and was not pushy so we told him what we were looking for. He pulled out his phone and told us what we had that was similar (very non pressure) and let us know they update the website regularly. Seems like a good place, staff was friendly and selection they had was small, but was good quality. I'd say they are worth stopping by to check out before you make your next purchase.

We purchased a vehicle from Dylan at Hoover Southtown in May 2024. On the way home from the…read moredealership, the very day of purchase, the check engine light came on and the vehicle went into limp mode. I contacted Dylan about this issue, and a week later they sent a car hauler to our house to pick it up and have brought back for repair (we live 2 1/2 hours away). We had purchased the extended warranty offered the day we bought the vehicle also, but Dylan asked us not to contact the warranty company since it had happened so soon. A little over 3 weeks later, my husband & I drove back to Hoover and picked up the vehicle. I was never once mad or upset towards them at all about anything. I truly loved the vehicle I purchased and was so thankful & grateful to them for repairing & returning. There was no charge to us for a single bit of it, but again, it had happened the very day we bought it, so I wasn't expecting a fee of any sort, and was very thankful for that. Three months later, the exact same issue/situation occurred. We took the vehicle to a local auto repair that is certified in working on import cars of any kind, and we paid out of our pocket $460 for the same repair to the same system on the vehicle. Literally 3 months later, very same thing occurred. I took it back to our local certified repair company. They fixed the issue, but advised me if it happened again they recommended I take it back to the dealership for advisement. Middle of January, not even a month later, EXACT SAME ISSUE. I contacted Dylan who said if we could bring it to their repair shop, Ultimate Auto Care in Pelham, AL, that weekend that they would have their service guy fix it. So, I did. Almost 3 weeks to the day, I was in Cape Girardeau, MO with my daughter for a volleyball tournament, and yes, the same EXACT SAME ISSUE, happened again. My husband had to drive 4 hours to us to pick the vehicle up because he was too scared for us to try to get it home by ourselves. This is the point that I realized no matter how much I loved this vehicle, I couldn't keep taking a risk of it doing this again, especially traveling with my kids. My husband contacted Dylan about us possibly doing a trade for something comparable and he said for us to come see him. Yesterday we went to Hoover Southtown and I found an SUV that I liked. It was around $2,000 more than my original purchase, but we were fine with that, and expected a higher monthly payment. Our new payments were going to be around $400 more a month than our current one, and again completely fine with that. No issue at all. We went through all the paperwork and then Dylan told us he would need a $5,000 check from us as a down payment. I was stunned. He said the car's value had deteriorated $14,000 since we purchased it and that they actually did us a favor by not counting the cost of the current repair it was going to need. Let me say this, our credit rating I know wasn't the best, it wasn't terrible, but it didn't fall into a top category either. This was due to a close family member of ours getting into a very difficult financial situation due to a death, and we had been putting a bit of a strain on ourselves to help them. We have never once missed a vehicle payment, not once. What I never could get Dylan to understand though, is that it wasn't about us not being able to put $5,000+ down as a down payment. It was about doing the right thing, integrity, being a good business. They knew we had major problems the very day we drove it off their lot, and continued to for the next 8 months. I have all the service records from every single time it's been taken in for the exact same thing, with detailed notes from the mechanics. Their own repair person at Ultimate Auto Care had just "fixed" it 3 weeks prior to us being there yesterday. Dylan informed me on a text after we left (that I have) that they "can decide to put as much money into a car as they want to, but that doesn't change the fact that there are values they are somewhat bound by, to some degree, if they want to continue operating." His words. In the same text he also said they took about a $400,000 beating last year over values changing. His words again. So, basically they weren't going to take responsibility in any type way for any part of the situation. Again, he said they could decide to put as much money into a car as they want to, but even knowing the major issue we have had since Day 1 of purchase, that continued for 8 months, wasn't something they wanted to take a "loss" on. I don't know how that's doing good business, or what that says about the business morals or integrity of Hoover Southtown. The absolute worse part of all of it is that I absolutely LOVE my current vehicle. I don't want to have part with it. I truly teared up when I realized in Cape Girardeau that I had to. I just can't risk traveling with my kids and something like that happening again. I know there's nothing I can do, but I want my story to be heard.

Bice Auto is truly a God send when it comes to honesty and integrity. My old 4Runner sprung a big…read moreoil leak, and I was thinking the worst. I asked them over the phone if a leak stop additive was an option. The said definitely "No!", and told me to bring it in ASAP. Within 1 day, they discovered it was only a loose oil filter. A lot of other repair places could have literally "taken me for a ride", but they quickly had me back on the road for the cost of a lift and an oil top off. I will be using them for ALL of my automotive needs in the future.

This is an honest mechanic shop where I take all of my cars. Fair prices also. I highly recommend…read moreBice Autp

Going above and beyond -- a mechanic you can truly trust…read more We've been bringing our cars to RC Motors for years and have always found them to be fair, skilled, and reliable. They've consistently done great work and helped keep our vehicles in excellent shape -- and we've always left satisfied. But a recent experience took things to a whole new level. When one of our cars broke down in another city, we had it towed to RC Motors for repair. Rather than simply fixing the issue and sending us the bill, they took the time to identify that the repair was likely covered under a manufacturer's recall. From there, they handled everything: coordinating directly with the dealership to get the car transferred, overseeing the process, and then verifying that all the work had been completed properly before returning the vehicle to us. We didn't have to lift a finger. That kind of initiative -- looking out for a customer's best interests even when it means more work for them -- is rare and genuinely appreciated. We can't say enough good things about RC Motors and highly recommend them to anyone looking for a mechanic they can count on.

i have used this group for years. They are consistent, reliable, fairly priced and profe3ssional…read more When you bring them your vehicle, they will check your issue, and also see what else needs to be done. If you're going to keep your car for a while, its a great way to stay ahead of issues.

Most dishonest POS out there,ruined my car bu spraying paint thinner on the seam sealer…read more Had to take them to court and get judgement and when they lost,they ruined my car. Stay very far away from there crooks

Do not do business with these people . The owner spit on a customer today over a miscommunication…read more This is not a establishment you want to do business with.

Excellent service! Friendly, and always willing to answer my questions. The only service place I…read morehave used on my vehicle.

I've been a customer of The Auto Shop for 35 years, and I am sure most of the people who go there…read morehave also been longtime clients and friends. But when I started going there, I was an 18 yr old kid with an MGB, and they certainly didn't work on my car because they thought they'd make a lot of money from me. The mechanics who work there, Paul, Louis, and Mike, own the shop themselves. When you are talking with them about your car, you are talking to the guys who do the work, pay the bills, and make the decisions. Paul concentrates on German cars. Louis on British cars, and Michael on Swedish and Japanese luxury brands. Make no mistake: this is high-end car shop. There's usually a Ferrari or something else I could never afford sitting there. (I have no idea who works on Italian cars, and maybe I'll ask next time I go there.) The difference from many high-end shops is that The Auto Shop will NEVER try to talk a customer into unnecessary repairs or upgrades. They have plenty of work, and there is always a week to 10 days' wait for service, but that's because all their customers are so loyal. My son's godmother continues to bring her Jaguar to Louis even though she loved to Fairhope about 5 years ago. She will not let another mechanic touch her car. She's a business owner and knows a good deal when she sees it. 40 years of happy and satisfied customers has created a base of very loyal customers. Also, their customers are probably old enough that they don't use Yelp but don't tell the godmother I said that! I suspect the guy who wrote the other review may be a jerk and they just didn't work with him. I just wanted to make sure Yelp had the right impression of these guys. They know a lot more about cars than you do, but they are always happy to answer your questions. They never talked down to me even when I was a kid. I owned several cars after the MG that were worthy of The Auto Shop's attention - including my dad's old Delta 88 and my mother's old Suzuki Samurai (a tiny SUV that Consumer Reports said was too dangerous to be on the road) after I wrecked the MG. Hey, I was in school. When I had been working a little while and could afford it, I bought a used BMW M3 (it's an E36 if you know BMWs). Paul has been working on that car for 20 years! I've taken it to the track many times and it's been through a couple wrecks - I recommend Joe Hudson Nearby for bodywork - but it has definitely been kept going by the love and care it's received at the Auto Shop. I know several other customers who also take their cars to the track, mostly BMW and Porsche customers, and you are trusting your life and safety to your mechanic. Take your car to someone who cares about it as much as you do.

I own a catering company and we drove an unusual far distance to get some new equipment. On the way…read moremy van's tires weren't right. We got a recommendation from a local and they said this place was the best, they'd treat us like family. Well just in case I checked Yelp and it seemed like the truth do off I went! My van had a nail in one tire and a bad ball joint on the front. Mike took care of everything, he new I was in a rush but wanted it done right. He said exactly when it would be done and recommended a place to grab some good while I waited. Got a call it was done half and hour early! Awesome people, awesome service! Thank you for treating me like family!

I had new tires put on my travel trailer about a year ago. Seemed great at first, one day I went to…read morethe storage lot and two tires were flat. tried pumping them up but the valve stems leaked right back out. at 70 yrs old I had to crawl up under it, jack it up and remove the tires and take to have the valve stems replace. turns out Chelsea Tire put the cheap rubber valve stems rated for 60 psi in my new tires rated for 90 psi. This is an extreme lack of knowledge and carelessness that cost me time and money. now I have to fix my other two tires before using my camper again. I don't trust these people to ever do anything for me again.