I was able to make a same day appointment. When I arrived several people rushed out to acknowledge…read moreme until I could be assisted. Kyng setup my service and treated me like a very valued customer. My services were done within the time that was promised.

I'd give zero stars, if I could. It was a very disappointing experience, particularly when it came…read moreto honesty and transparency during the negotiation. Also, salesman didn't come out to assist right away, why would he? When it's been over a hundred degrees out. Not to mention, we went to this location a week prior, just to see a particular vehicle in person. We were about to get into our car, when a salesman finally came out to ask if we have been helped already. Since, we were just looking and not buying that day, we told him we'll come back some other day. We were looking for a particular vehicle and were told that other dealerships did not have what we were looking for in stock. That turned out not to be the case. We did our own research and found what we wanted elsewhere. We were also told that they simply could not give us a larger discount on the vehicle. We decided not to settle and walked away--and I'm very glad we did. We ultimately purchased our vehicle from Limbaugh Toyota, where we received almost 6 grand off a BETTER, more fully equipped vehicle. The difference in both the deal, and the overall experience was significant. I understand that every dealership has its own pricing and that every deal is different. However, if a dealership cannot or does not want to offer a larger discount, simply say, "This is the best deal we are willing to offer." Don't tell customers that other dealerships don't have the vehicle they're looking for or give them the impression that they have no better options. My advice to anyone shopping for a vehicle: do your own research. Check other dealerships' inventories yourself, compare prices, negotiate, and most importantly, be willing to walk away. We walked away, went to Limbaugh Toyota the very next day, and ended up with a better-equipped vehicle at a significantly better price! We spent less time negotiating at Limbaugh Toyota than we did at Hoover Toyota.

Just bought our fourth car from this dealership. They carry a large selection of late model used…read morecars. The test drive process is simple. They offer no haggle pricing. The sales team has always been polite and accommodating to us.

Bought a used Chevy Bolt from Donohoo in May of 2026. This was done entirely remotely, which was a…read morefirst for us. The car was delivered to our door, in exactly the condition represented by the dealership. The price was good; service was good. We love the car and it came with several warranties from the manufacturer. We did not appreciate getting religious, "become a born again Christian" material in with the sales agreement.

It was such a pleasure working with Dazalin Worsham!! He answered all my questions. He called me…read moreseveral times to ensure my test drive appointment went well. I'm a happy camper right now. My car purchase from start to finish only took 2.5 hours and that was exceptional. I will definitely be back. Thanks again D

Daniel and Ameer took care of us through our buying process. We purchased a Camry that ended up…read morehaving some issues. Daniel helped us and made sure we were taken care of. I appreciate everything he did for us as we ended up getting a different one only a week later. My son is very happy with his car! Thank you for all the help! Jason and Tracey Lauer

Great staff, great inventory. If you're looking for your next car definitely check out CRM Motors!!read more

Very friendly and helpful staff! Made the process easy! Especially the owners Chris and Tracyread more

We had a good experience! I didn't feel like we were too pressured during our buying experience…read more We got our first service done here. While others were waiting a while I was in and out quick.

This is my original review before they reached out and asked to remedy my issues…read more Get EVERYTHING in writing!! They sold me a service plan, overpromised and underdelivered. You can never just talk to one person, the entire process they wanted 10 people involved so you don't know who said what or how to hold them accountable. They just all point fingers at each other. After sell service is even worse. They just laugh in your face and keep lying. I went up there twice to try to fix the issue. They always have an excuse of why they can't help. Do yourself a favor and go somewhere else. Do not purchase their add-ons Update: They brought my truck back in to do full service at no charge to show good faith. The manager was sincere in his apologies of how bad the first experience was. Of course they asked me to take my original review down. They brought my truck in for tire rotation, filter changes, and oil change. NOTHING CRAZY Not trusting them from the first interaction I sharpied my tires. Labeling them 1-4 Tires had not been moved. I also marked the air filters, which they didn't touch either. I can only hope they did the oil change as they promised. But I wasn't going to make them change the oil again. My truck had handprints smeared all over the hood and quarter panels so bad I had to get it hand detailed. 2 of my rain guards were cracked from what I can only assume was excessive force when closing the doors, they were perfect when I bought the truck. The manager said he would make it right but it's been 3 weeks and no response. More finger pointing of who was supposed to reach out to me. They did confirm my air filter was in but that doesn't help if they don't call for service. I hate the be that guy... But this is ridiculous. I was hoping I just caught them at a bad time. I won't be using them for service or sales. I hope they fix their internal issues or that new building they just finished won't last long. I'd like to think the problem was on the service side but they clearly go unmanaged as the customers expense. All I ask them to do was keep their word and do what they promised they would do from the beginning. I still haven't seen the cancellation of my service package credited.

I brought my CX-5 in for the ghost touch issue. The team called me back, listened carefully, and…read moreworked with me to find a fair solution. I am a teacher, and in Japanese culture there is great respect for sensei -- the teacher who listens and guides with patience. That is exactly how MedCenter Mazda treated me. They heard me out and made things right. Thank you for the professionalism and courtesy.

I've always taken my Mazda vehicles to Med Center Mazda for maintenance. The service is top-notch,…read moreand I can trust that they'll do what's best for me and the vehicle. This visit was no exception. I ended up needing a little extra work and Tyler came through with the Med Center Mazda service coupon to cover a portion of the unexpected expense. Every little bit helps! Thank you, Tyler, and Med Center Mazda for your quality customer service: one of the main reasons why I have been a customer for over 10 years.

i had paid to have this vehicle shipped from florida to Hoover went in for test drive and express…read morepurchase. Express purchase? no one had a clue. Had bank check and personal check for down payment. The MF'er had the audacity to ask to see my personal checking account to verify the funds were present. FU!

I will never patronize carmax again. Garceal McClain was rude, condescending, and refused to get a…read moremanager once I finally asked after going back and forth with me for 15 minutes . He literally told me " they're all around here you can go find one " . He gave me misinformation and once I corrected him , it was as if he took personal offense . He said it didn't matter if I was right it didn't change the fact that my car wasn't there yet . A car I ordered and paid $1300 to have shipped there on April 2nd, which is still not there as of today April 23. He was the rudest person I have ever encountered at a place I've bought 3 vehicles from and spent over 100k. He lost a customer for Carmax .

back to Tom Willams. they communicate…read more Not ready when told. Had to call to find out. 'sorry', ready tomorrow. Had to call them again, not ready. 'It will be ready tomorrow'- I wait two days later, had to call them again. ready, not done properly. Never once called me. Few years later I try them again. Called for an appointment twice, never called back.

The service provided was top notch from start to finish. Ms. Mary and Matt were awesome to work…read morewith.