I was able to make a same day appointment. When I arrived several people rushed out to acknowledge…read moreme until I could be assisted. Kyng setup my service and treated me like a very valued customer. My services were done within the time that was promised.

I paid Hoover Toyota $200 to diagnose a loud sound that was coming from our van when accelerating…read more They could only tell me that it was due to feathered tires. They confirmed that I did not need new tires, because the wear of my tires was fine, but that if I bought new tires from them, they thought it would fix the noise. Buying new tires was also the only way to recoup my $200 diagnostic investment. We did not get new tires. After 6 more months, we were so annoyed with the sound that we bought new tires at express oil. The loud sound only got worse. I called Toyota and gave them the chance to look at it again since their recommendation was not helpful, but after speaking to the manager, they said they would have to charge me another $200 For a new diagnosis. Instead, I took the van to express oil and they determined quite quickly that I needed a new wheel bearing. Express replaced it and I am finally driving in peace and quiet again. I am supper disappointed in Toyota after all of the times I have been to them for service. I do not trust them at all.

What a great car buying experience! No pressure sales. The entire process was the best I have ever…read moreexperienced while buying a car. Donohoo went over and beyond with their customer service. If you need a good used car, I recommend Donohoo.

While they are happy to brag about their used vehicles at the used vehicle lot, they would not take…read moremy fully working and no Error Codes 08 Jeep Wrangler JK as a trade in, so I will be going elsewhere for a New Vehicle with a Mfg. Warranty instead.

I loved dealing with this dealership, which says a lot as I hate dealing with car dealerships. I…read morebought a 2023 Ford F-150. I dealt with Justin at Driver's Way. He was fantastic with explaining everything, making sure I had all the accessories that came with my truck, explaining the financing options, etc. This dealership had the best price on the truck with the options that I wanted anywhere around. Plus Justin showed me their "care" sheet which was everything that their dealership did with the vehicle after they got it, which even had included dent repairs, new tires, wiper blades, oil change, air filters, etc. They even helped me get a second key for the truck as it only came with one from the previous buyer. There was ZERO pressure to buy a more expensive model. They didn't try to sell me things I didn't need. They made sure I was aware of the available insurances and warranty plans and the actual cost of those plans. They also showed me interest rates from several financial institutions to make sure I got the best loan rate. I would absolutely buy another vehicle from here and deal with Justin again.

0 stars for service. The seats were soaking wet when I took the car home. 3 days later, we took…read morethe car back to try and get them to get it dry 5 hours later we cannot get them to answer the phone and give us an update. They have hung up on us when we've tried to call and we have no idea of when the car will be ready for us to pick up.

Very friendly and helpful staff! Made the process easy! Especially the owners Chris and Tracyread more

I recently purchased a car from CRM Motors Inc in Pelham, Alabama, and while the experience had its…read morechallenges, I'm ultimately satisfied with how things were resolved. I bought an older vehicle, so I didn't expect it to be perfect, but I did notice a few pre-existing issues after driving it for a short time. After notifying the dealership, the majority of the problems were addressed, which I appreciated. One thing I learned during this process is the importance of understanding the "As Is" policy that CRM Motors (and many other dealerships) adhere to. The signs on the side of the cars clearly state that vehicles are sold in their current condition, meaning the buyer is responsible for any repairs or issues after the purchase. At first, I wasn't fully aware of how this policy worked, and I assumed the dealership would take care of all the problems, regardless of when they arose. Initially, I wasn't fully aware of how it worked, but after an intense and productive conversation with the owner, Chris Ray, I gained a better understanding of their policies and what they're responsible for. I'm grateful that Mr. Ray took the time to work with me to resolve the main issue. I also want to highlight Whitney Jones, the sales representative who sold me the car. His custom

Yesterday we had the pleasure of meeting Lanesha Childress at Riverchase Kia. If you want to know…read moreabout any Kia, she can tell you. She was so knowledgeable and helpful. She took the time to help my grandson get to know his new Kia K5. I would recommend her if you were in the market to purchase a vehicle. Top notch service.

Good customer service builds trust, credibility, and positive word-of-mouth. One of the primary…read moreresponsibilities of a service advisor is to keep customers informed throughout the repair process. Unfortunately, my experience reflected the opposite--marked by poor communication, delays, and growing frustration. On January 19, I brought my vehicle to Greenway Riverchase for repairs. Despite multiple phone calls and voicemails, I received no return communication. The following day, I received an automated message through the Kia portal indicating my vehicle had arrived, but it provided no details or confirmation. As a result, I took time off work and drove to the dealership, where I was informed that diagnostics were beginning. After five business days with no updates, I again attempted contact without success. On the seventh day, I made another trip to the dealership. While paperwork suggested progress, I was given no new or meaningful information--only a repetition of issues I had already explained. At this point, I requested to see my vehicle, as I had never received direct confirmation that any work had begun. After waiting 20 minutes, I learned that no assessment had been performed. This explained the lack of information in the automated system. Another week passed with no communication. When I returned, I requested to speak with a manager. At that time, I was told diagnostics had been completed and tests performed, raising concerns as to why this information had not been shared earlier. It appeared that updates were only provided when I physically arrived at the dealership. During my discussion with management, I was assured that the Kia text system was intended to provide timely updates; however, it was clearly ineffective in this case. The lack of accountability and communication reflected broader organizational issues. By the time I retrieved my vehicle, I had made four trips to the dealership, taking time off work on three occasions and driving approximately six hours round-trip each time. Due to the lack of transparency, I have little confidence in the quality of parts or work performed. I was charged nearly $6,000 for repairs I believe should have cost significantly less, in addition to approximately $240 in fuel expenses. My vehicle was held for over a month. Having previously worked as an automotive service professional and having written standard operating procedures for service operations, I can confidently say this was among the worst service experiences I have encountered. Large dealership groups like Greenway, Asbury, and Lithia often suffer from poor oversight, and this experience exemplifies that issue. Do Not Take Your vehicle there. If others have experienced similar treatment, I encourage you to share your experiences so your concerns can be heard.

I've always taken my Mazda vehicles to Med Center Mazda for maintenance. The service is top-notch,…read moreand I can trust that they'll do what's best for me and the vehicle. This visit was no exception. I ended up needing a little extra work and Tyler came through with the Med Center Mazda service coupon to cover a portion of the unexpected expense. Every little bit helps! Thank you, Tyler, and Med Center Mazda for your quality customer service: one of the main reasons why I have been a customer for over 10 years.

Went in to Med Center Mazda purchase a CX-5, new off the lot because of some advertised promotional…read morepricing. When I got there, I showed them the advertised price. After negotiating and the addition of fees and warranties, I got the feeling that they were not honoring their advertisement. Went to Hilary Mazda to compare. The overall pricing was legitimately $10k lower than Med Center Mazda and the customer service was three notches above Med Center Mazda. I would advise shopping Hiley Mazda of Huntsville. It's worth the drive.

Honestly, I love CarMax. This is our 3rd time buying a car from CarMax. Second time from this…read morelocation. We came here pretty late in the evening on a Saturday night. We knew what we were looking for and the sales person pointed us in the direction of the cars we wanted to look at. We went down the row looking at the different cars. Once you find one you like, you can scan the QR code to see if it is available. I liked that the cars were open so we could get in and see what the interior was like without having to bother anyone. We found one we liked and went and told someone inside. They then brought the car around and told us to take it for a test drive after getting some basic info from us. After the test drive, we went back inside and bought the car. No pressure, no haggling. I looked up same make, model, mileage, and year online and CarMax price was better than the others I saw for sale. We were in and out in under two hours. Fastest car purchase I ever made. My son will be looking to buy a car soon and I am definitely going to make him go to a CarMax near him. They really do have the best selection of cars and you can have a lot of cars shipped to your nearest location if you see one you like better at another CarMax. If it isn't super far away, it will ship for free. But if it's far the shipping fee isn't that bad if you really think it is the car you want. We have had cars shipped twice now and have bought both of them.

I expected that the salesman with whom I was working would have my interests foremost in our…read moreinteraction. But instead of getting back to me after I had test-driven a car that I had paid to have shipped from another CarMax and that I had said was quite a nice car, he told me that 'it had been very busy', offering that as an excuse as to why the car that should have been on hold for me was now promised to another customer. He then said he would 'sell me the car, if I would buy it today', thus leaving the customer to whom the car was currently promised, without a car or an explanation, I suspect. Very disappointing.

The service provided was top notch from start to finish. Ms. Mary and Matt were awesome to work…read morewith.

I had a leak after an oil change (never lost a drop before). Audi dealership in Birmingham…read morediagnosed my oil leak as a broken oil pan and replaced my oil pan charging me $800. Oil leak continued the next day and dealership THEN said it was the oil filter housing that would cost $1,200 MORE dollars! I said they were crazy and called a few other auto repair places that work on Audi. Momentum gave a quote for $395 for the same repair. I brought the car in and then told me that it wasn't the oil filter housing, but that someone warped the oil filter gasket during the oil change!!! They did an oil change and cleaned up the oil and charged only $137. I could not be happier with the service and treatment I received at Momentum. Avoid the dealership, but if you go at the very least call Momentum for a second opinion!!!! Dealership is a rip off!