Constant Problems and Zero Accountability. Avoid this location. We purchased a new Nissan Rogue…read morehere, and it has been a nightmare from the start. After only a couple thousand miles, the engine malfunction light came on, and they couldn't figure out how to fix it. The tailgate was out of alignment, and after taking it to a body shop, they confirmed it had previous damage--yet the dealership did nothing about it. Then the sunroof started leaking, and again, nothing was done. It was one problem after another until we finally traded it in for a brand new Honda CR-V in Decatur, which has been dependable and backed by a reputable company. Do your homework before buying here. If you must buy a Nissan, go to Birmingham or Huntsville instead. Save yourself the headache and go somewhere that actually stands behind what they sell.

I was interested in a specific vehicle on their website. I reached out. I got a phone call from a…read moresalesman who was trying to get me to come in and look at vehicles and I said no I'm only interested in this one vehicle he said well that's going through the intake process. It'll be a day or so till it's ready. I said that's fine. Scheduled an appointment to go see it. It was eight days until it was ready when I went to go view the vehicle it was not advertised correctly online they said it was a third row that it had all these features and it did not have any of that. It had damaged interior with holes in the seats worn seatbelts no third row but a third row delete. When I asked how far they were willing to negotiate as what was advertised on mine is not what I'm seeing in person. He said this is the best we can do. I'm trying to go to the beach tomorrow. I said I'm unable to do anything along those lines then unless you can get the payment under a certain amount. The sales manager came over asked if he could run both mine and my husband's credit I said that's fine no issues against that. He ran Syd credit and it was three hours. We had no updates so I asked for my second set of keys back they said oh wait a moment and I said no my kids are ready to go home and eat. It's late. We've been here a while thank you for your time but we scheduled an appointment and this is taking a while. We'd like to head home. He refused again, so my husband took the kids out to the car with our primary set of keys loaded them up and then they finally gave my second set of keys and said they would contact us. It's been four days and enough still yet to hear anything. I don't need to trade in my vehicle, but it's still frustrating to have had such wasted time for a large purchase. I will say hands-down every day go to Mitch Smith Chevy and they will treat you right they've done me and my husband while there we should not have appeared and looked at a car elsewhere.

I found this dealer on car guru I have never bought a vehicle online before, but Joel and his kind…read morewife have made our experience WONDERFUL. The owner Joel is a worker not afraid to roll up his sleeve and honest man I was very surprised that people cared that much nowadays. And they ship!! "WE ARE GETTING OUR TRUCK" yes! Truck Country Autos is the place to go ....We recommend it highly

I was dealing with a Kyle , we discussed a deal and he said he would hold car till I do a test…read moreride. He stated that I could put down a deposit and the car would not be sold. I agreed and said the financial person would call me and take the deposit. Never received call. (Sat.) . On Monday he sends a text saying they were too busy to call. I told him that I did not want to deal with his dealership since he did not do what he said he would do. Then he texted me saying Ill live. Bad service and response with smart comments. If they don't do simple courtesy then it probably would go worse on the rest of Transaction. Do what you say you would do .

The service is incredibly rude, every time we've made an appointment they keep the car for Far…read morelonger than told the when we haven't had a choice but to take it there the woman Ashlynn told us it would be fixed the next day we never got an update or anything and it was not done the day she said but no communication was made I understand they are busy but when you rely on your car bc you have 3 kids to transport to school and sports it's very frustrating to not know what is going on!!

I bought a 2006 PT Cruiser here it was one of Mr.Bivins "special cash only" vehicles. One side of…read moremy engine literally fell out on 165 after all the nutts, bolts and hanging mechinisms that he had it all cobbled up together with loosened. After having it towed I learned It was completely missing an engine mount, has a bent axle and a cracked sub frame. The mechanic couldn't believe it, he said "someone did you dirty" Harry Bivins is a con man hiding under the guise of a used car sales man on the streets of Cullman. He knowing sold me this vehicle in this condition without A doubt. A lying Narcissist who lacks empathy. My child and I could have been killed, anything to make a dollar. Pure evil. 2 Wareagle1 rileyallcorn! 2 reviews 4 months ago By far the worst costumer service I have ever experienced. I wouldn't even consider him a salesman, I mentioned that I didn't like how one car drove and he told me he wouldn't deal with me 1 Josh Stone Local Guide · 20 reviews 5 months ago I have done business here for the past 9 yrs. I have been satisfied with the quality of their vehicles and service. 1 brittany benitez 1 review 11 months ago DO NOT BUY A CAR FROM THEM!! I bought a car straight out with my taxes spending $4000 on an 2007 Pontiac torrent then two weeks later the car started having major problems and I haven't been able to drive it for about a month now!!! I ...More 2 Jimmy Akers Local Guide · 66 reviews · 5 photos 4 months ago Stupid salesmen will tell you anything and treat you like an idiot . Like Brandie Caldwell 2 reviews 8 months ago EXTREMELY RUDE!!! I WOULD NEVER BUY A VEHICLE FROM THIS PLACE BECAUSE OF THEIR ATTITUDE! I POINTED OUT A PROBLEM WITH A SUV THAT I WAS TEST DRIVING AND HE WAS VERY HATEFUL ABOUT ME MENTIONING THIS. WAY TO SKETCHY FOR ME! BUYERS BEWARE! !!! NO REASON TO HAVE A BAD ATTITUDE! !! 3 Bill Hicks Local Guide · 25 reviews · 1 photo 2 months ago Always helpful and courteous. 1 Josey Mac Local Guide · 74 reviews · 4 photos a month ago Bought my Jeep here Like Wayne Mckerley 9 reviews 4 weeks ago Good Like C Washington Local Guide · 18 reviews · 17 photos a year ago Not the best Car lot to by a car from owner is rude and after talking to this guy in person I believe what one of the other reviews said miss one payment and they are coming to get it 1 3 of 4 4 of 4 DETAILS Offerings Buys used goods Suggest an edit Thanks for your feedback!

Do not shop here! It's a "buy here pay here everybody rides" yeah right. We had enough for a down…read morepayment and was denied. But that's not even the half of it. We went up there on Saturday and I know they close at 12 but that was our only off day, we get up there at 10:00 waiting for someone to come out there and help us like every car dealership does well by 10:15 no one came to help so we went inside, told him what was up and what we was looking for well he looks at his watch and says "well today we have a half day and you guys came in at 10:15 so we'll see what we can do."

Best GMC dealer around!! Ive bought 2 vehicles from Bill Smith!! Best deals also!! Paul Schaffer is…read morethe best in sales, highly recommend

GM needs to pay a visit to service department. They could not fix a 2019 Yukon that stayed at…read moretheir shop for 7-8 weeks. Finally after numerous texts and emails and taking a day off of work and meeting with the general manger ( who says he has no control over service department) and having to purchase unnecessary parts they admitted they did not know what was wrong with it. We had a wrecker pick it up and carried it to an individual that fixed it in less than 1 week. Do not waste your time or money with these people!!!

Matthew Evans did a great job in the service department today. He was helpful in going over the…read moreservice that was provided today and future services. Professional and thoughtful. Driving home in the RAV4 felt like a smoother drive with the oil change and tires rotated. All Toyota's are excellent cars but my most loved is the RAV4! Thank you to the entire service department. The Service department always goes above and beyond....Thank you

The sales manager Josh was rude, unprofessional, quick to pass judgment and very demeaning of the…read moresales person who had been helping us ( which by the way she was AMAZING, and knew her facts about the cars, and was super nice) He made assumptions that because of her age and that she was a woman that she didn't know what she was talking about. He then told us that he was quite frankly surprised we were approved in the first place. We were approved and considering the offer but like most costumers we were trying to negotiate the interest

Tuesday hubs decided he wanted to get rid of the Honda Civic. He said the car didn't have enough…read morehorsepower and didn't shoot snow out of the ac. He suggested we look at trucks. I wasn't sure about that but I agreed to go look. We went to the Honda dealer in Huntsville and he drove a Honda Ridgeline. The truck had a V6 and it felt like snow was coming out of the air conditioning. We left Honda and drove to Decatur to the Toyota dealer. Hubs drove a Tacoma and I did too. I hurt my knee getting in and out of the Tacoma and I didn't care for the ride. I told hubs let's go to Shottenkirk Honda in Decatur. We stopped by and I drove a Honda Ridgeline there. I liked the ride. The Ridgeline wasn't the color hubs wanted so we asked them to find a white truck with light interior. They located a vehicle and had it delivered Wednesday. We drove back Wednesday and purchased a white Honda Ridgeline. It's a beautiful truck. Our salesman, Kasten, did a great job. He made sure all the details were taken care of so that when we arrived, we were able to sign paperwork and leave with the truck. If you are looking for a Honda, please consider going to the dealer in Decatur. They provided us the best pricing!!!

I dislike this place terribly! We maintain our cars very well and every time we go there whether…read moreit's my car or my son's car on an occasion, you get a detailed inspection report adding hundreds, if not thousands of dollars for you to approve or deny. I recently took our Honda pilot in for service and they recommended $2100 worth of work. I looked at it and felt a lot of it was due because some of it was service date related. However, after scheduling this work, I take it in to get the work done and they do a new inspection report an offer me another couple thousand dollars worth of work to be done. So every time I go there, they add work on top of work at my expense. It just doesn't add up that when you take the car in for recommended work that you immediately get another report for recommended work. To me it feels like fear selling and I'm not gonna fall for that.