Antwaun in parts does an excellent job. Prompt, courteous, and great follow up. Thanks Antwaun!read more

They are rude, unhelpful and condescending. I will drive to HSV or Atlanta to have my car serviced…read more I had asked for help fixing my 2021 Volvo. They said they needed to contact the manufacturer and they'd call me. They didn't. A week later I followed up, but the manager was out and they'd call me. I waited a few more days and the same rude man said didn't get you my voicemail. There was no voicemail left. Expensive nice car but find a different dealer and service center.

We had a recall on out 2015 GMC Acadia for a driver side airbag. I called Royal last week to…read moreschedule an appointment. They informed me that service was first come first serve but that they did have the part in stock and I could stop by whenever was convenient for me. We got there this morning at 06:55, we were second in line. The service doors opened promptly at 07:00. We were greeted by a gentleman at 07:05, when it was our turn. He took our information and said that it shouldn't be "too long". He directed us to the waiting area and offered us coffee or water. My wife and I sat down and watched the news and chatted for a minute. At 07:30 we were called by the same gentleman and told our Acadia was ready to go. He had it out front, with the AC on waiting for us. He said it was a warranty recall and he would take care of the paperwork after we were gone but didn't want us to have to wait any longer. He thanked us for stopping by and we were on our way. Pulled out of the parking lot at 07:35. Not sure what kind of repair this was or how long it typically takes but was impressed by the customer service and friendly employees. Would highly recommend! Thank you Royal GMC!

I bought my Buick enclave from here almost 10 years ago and I've been coming here to get my oil…read morechanged for the past several years. I usually come on Saturday morning and get there before 8 o'clock when they open so I won't be waiting too long. My enclave had a recall on the airbag and I've been waiting for the airbag to come in. I've been dealing with Ralph Daniel and he is so professional and always gets back to me. The lobby is very nice with free water bottles and coffee. There is also a charging station for phones. Always come here because I know I'm gonna get my oil changed correctly. It's a little pricey, but worth it for the piece of mine.

Trey was awesome! We truly enjoyed our visit here and honestly, he was so down to earth, very…read morehelpful and kind. He was able to really speak to us about both my needs and my partner's needs. He understood the assignment when I told him I'm a Mustang girly and my partner is certainly a Chevy Camaro man. He helped us with a lot of valuable information. Next time I'm in the market to buy a car, he's definitely going to be who we go see. Not only was he very informative and naturally a fun guy to be around, he also made sure to be candid with us and make sure we looked at what would be the best for us and our family.

I've been doing business with Hendrick Chevrolet Hoover for several years now, and at this point…read morethey might as well put my name on a parking spot. I bought a truck here in December of 2020 and came back again in 2025 for a Corvette--because apparently I make excellent financial decisions when I walk through their doors. But the real reason I keep coming back is the service department. Every bit of maintenance on my vehicles has been done here, and they've never given me a reason to even think about going somewhere else. The folks in the back always treat me right--professional, friendly, and they don't make me feel like I need to bring a sleeping bag while I wait. Quick, prompt service every time. People ask me all the time why I don't just get my vehicles serviced locally, like at Tuscaloosa Chevrolet. I tell them the same thing: I like knowing when I show up, I actually have a spot and a plan. Being able to schedule an appointment beats rolling the dice with drive-up service and hoping for the best. And I'd be leaving out an important detail if I didn't mention the handheld donuts and coffee--they're a nice touch to help feed the fatty cells and wake up some sleepy eyes. Truth be told, I don't even wander too close to that area anymore... those donuts are just a little too tempting. At the end of the day, I've never had a bad experience here--and when something works this well, I'm not about to "fix" it by going somewhere else. As long as I'm driving vehicles I bought here, they'll be the ones taking care of them.

This is about and for your salesman James Scali. Sounds like this man is a genuine blessing to…read moreyour company and you should probably hang on to him. The way he interacted with a 6 year old, t1d, named Myles is commendable. Thanks for going above and beyond with this family! My guess is you treat all of your customers this way, but to see you go to the extreme of trading matchbox cars with this little boy, warms many a heart of those of us who live with t1d and follow this sweet family. Thank you again from the bottom of my heart!

I purchased a 2023 GMC Acadia from this dealership and it been the worst experience I've had and…read morewith this being my first time actually buying a car on my own I'm very disappointed! My salesperson is as inexperienced as I am! I got the housing for key fobs with no programming done on site, so when I go to certified locksmith to get them programmed I found out that they gave me fob shells with no motherboard in them so they can't actually be programmed! Fast forward I'm sitting here at the dealership today 9/24/2026 getting the worst runaround ever about actually getting at least one working fob! Service is horrible!!

I just purchased a Jetta TDI from them and I couldn't be happier with my experience! My family has…read morebought multiple cards from Frank, he can always find exactly what we are looking for and give us a good price. They offer a wide range of luxury used cars and offer fantastic service.

Melanie was great! They have a lot of nice cars and she let me look around without pressure, and…read morelater she asked me questions that helped me find the right car. She helped me with all of the paper work which was nice, since I was a first time buyer. I highly recommend Hollywood Imports.

We have been customers of Hendrick for decades whether it was Jeep or Chevrolet. Had the BEST…read moreexperience again recently at Hendrick when again trading in a 2017 Jeep for a 2026. Tanja was patient, knowledgeable and helpful as I changed my mind about which model I wanted a week in. She and Chandler made that transaction seamless, as well. Service Dept. also excellent. Scott Anderson and the whole team make routine service visits quick and easy.

I want to give a special shoutout to Scott, my sales advisor, for being exceptional throughout this…read moreprocess. He's been helpful, professional, easy to talk to, and an overall great guy. It's clear that he genuinely cares about helping his customers, and I really appreciate the way he's handled things. Unfortunately, I did have an unpleasant interaction with another employee, Cody, who came across as hostile and raised his voice when I was simply trying to get an update on the status of my vehicle. That was frustrating and unnecessary, especially as a customer just looking for information. Thankfully, the sales manager stepped in and made sure the situation was taken care of, which I appreciate. Overall, Scott really stood out as a positive part of my experience, and I want to recognize him for that. Employees like Scott make a difference in how customers feel about a dealership. I hope management recognizes the great work he does, and I appreciate the sales manager for stepping in and helping resolve the situation

Had a great experience with Joey V he truly cared and help us make a great decision I would highly…read morerecommend anyone coming to see him.

This car lot has an A+ BBB rating despite having received SEVEN consecutive One-Star reviews!! It…read moreappears that few customer complaints are favorably resolved. How can the dealer have an A+ BBB rating!? I contacted the BBB to find out... Seems that Reviews Don't score At ALL! Seems that 7 consecutive One-Star Reviews Aren't even tabulated! Complaints are tabulated, NOT on how many are Satisfactorily resolved, but rather, Did The Dealer Respond To The Complaimant. ALL the business has to do to receive an A+ BBB rating is basically...respond. Moral of this story: Apparently, any business can be A+, even if their customers consistently rate them as One-Star; just send your complainant an "So Sorry" post card. As for me, I'll take my financial lumps, but will NEVER set foot on their car lot again! I just have to accept that I am personally responsible for them grossly over-torquing part of my Hyundai's engine, breaking it.

We were driving by here and thought we saw something that was on our short list of wants we were…read moreshopping for. We quickly walked around the lot and discovered it wasn't what we were after. One staff member came out to ask if he could help and we told him we were good. He asked what we were after and was very friendly and was not pushy so we told him what we were looking for. He pulled out his phone and told us what we had that was similar (very non pressure) and let us know they update the website regularly. Seems like a good place, staff was friendly and selection they had was small, but was good quality. I'd say they are worth stopping by to check out before you make your next purchase.

We purchased a vehicle from Dylan at Hoover Southtown in May 2024. On the way home from the…read moredealership, the very day of purchase, the check engine light came on and the vehicle went into limp mode. I contacted Dylan about this issue, and a week later they sent a car hauler to our house to pick it up and have brought back for repair (we live 2 1/2 hours away). We had purchased the extended warranty offered the day we bought the vehicle also, but Dylan asked us not to contact the warranty company since it had happened so soon. A little over 3 weeks later, my husband & I drove back to Hoover and picked up the vehicle. I was never once mad or upset towards them at all about anything. I truly loved the vehicle I purchased and was so thankful & grateful to them for repairing & returning. There was no charge to us for a single bit of it, but again, it had happened the very day we bought it, so I wasn't expecting a fee of any sort, and was very thankful for that. Three months later, the exact same issue/situation occurred. We took the vehicle to a local auto repair that is certified in working on import cars of any kind, and we paid out of our pocket $460 for the same repair to the same system on the vehicle. Literally 3 months later, very same thing occurred. I took it back to our local certified repair company. They fixed the issue, but advised me if it happened again they recommended I take it back to the dealership for advisement. Middle of January, not even a month later, EXACT SAME ISSUE. I contacted Dylan who said if we could bring it to their repair shop, Ultimate Auto Care in Pelham, AL, that weekend that they would have their service guy fix it. So, I did. Almost 3 weeks to the day, I was in Cape Girardeau, MO with my daughter for a volleyball tournament, and yes, the same EXACT SAME ISSUE, happened again. My husband had to drive 4 hours to us to pick the vehicle up because he was too scared for us to try to get it home by ourselves. This is the point that I realized no matter how much I loved this vehicle, I couldn't keep taking a risk of it doing this again, especially traveling with my kids. My husband contacted Dylan about us possibly doing a trade for something comparable and he said for us to come see him. Yesterday we went to Hoover Southtown and I found an SUV that I liked. It was around $2,000 more than my original purchase, but we were fine with that, and expected a higher monthly payment. Our new payments were going to be around $400 more a month than our current one, and again completely fine with that. No issue at all. We went through all the paperwork and then Dylan told us he would need a $5,000 check from us as a down payment. I was stunned. He said the car's value had deteriorated $14,000 since we purchased it and that they actually did us a favor by not counting the cost of the current repair it was going to need. Let me say this, our credit rating I know wasn't the best, it wasn't terrible, but it didn't fall into a top category either. This was due to a close family member of ours getting into a very difficult financial situation due to a death, and we had been putting a bit of a strain on ourselves to help them. We have never once missed a vehicle payment, not once. What I never could get Dylan to understand though, is that it wasn't about us not being able to put $5,000+ down as a down payment. It was about doing the right thing, integrity, being a good business. They knew we had major problems the very day we drove it off their lot, and continued to for the next 8 months. I have all the service records from every single time it's been taken in for the exact same thing, with detailed notes from the mechanics. Their own repair person at Ultimate Auto Care had just "fixed" it 3 weeks prior to us being there yesterday. Dylan informed me on a text after we left (that I have) that they "can decide to put as much money into a car as they want to, but that doesn't change the fact that there are values they are somewhat bound by, to some degree, if they want to continue operating." His words. In the same text he also said they took about a $400,000 beating last year over values changing. His words again. So, basically they weren't going to take responsibility in any type way for any part of the situation. Again, he said they could decide to put as much money into a car as they want to, but even knowing the major issue we have had since Day 1 of purchase, that continued for 8 months, wasn't something they wanted to take a "loss" on. I don't know how that's doing good business, or what that says about the business morals or integrity of Hoover Southtown. The absolute worse part of all of it is that I absolutely LOVE my current vehicle. I don't want to have part with it. I truly teared up when I realized in Cape Girardeau that I had to. I just can't risk traveling with my kids and something like that happening again. I know there's nothing I can do, but I want my story to be heard.