They are rude, unhelpful and condescending. I will drive to HSV or Atlanta to have my car serviced…read more I had asked for help fixing my 2021 Volvo. They said they needed to contact the manufacturer and they'd call me. They didn't. A week later I followed up, but the manager was out and they'd call me. I waited a few more days and the same rude man said didn't get you my voicemail. There was no voicemail left. Expensive nice car but find a different dealer and service center.

So I had my moms 2004 Volvo station wagon towed here because it stopped on us at the grocery store…read more Surprisingly, the Volvo service techs questioned my logic for bringing my Volvo to them. And when I was deciding whether to trade it in or keep it to get it repaired, they kept calling my salesman and rushing me; even going as far as to tell me to pay the 135.00 for the diagnostics and take it elsewhere. Even the salesperson wouldn't budge off giving 500.00 for the car. ($750.00 would have sealed the deal). So I decided in getting the car fixed and 1300.00 dollars later, my car is back rolling.... but I rolled it down to Hendricks and bought a 2019 Impala. Needless to say I'm done with Volvos and done with Royal Volvo....

I bought my Buick enclave from here almost 10 years ago and I've been coming here to get my oil…read morechanged for the past several years. I usually come on Saturday morning and get there before 8 o'clock when they open so I won't be waiting too long. My enclave had a recall on the airbag and I've been waiting for the airbag to come in. I've been dealing with Ralph Daniel and he is so professional and always gets back to me. The lobby is very nice with free water bottles and coffee. There is also a charging station for phones. Always come here because I know I'm gonna get my oil changed correctly. It's a little pricey, but worth it for the piece of mine.

My truck had a failed lifter. They got the truck repaired in a timely manner. It was hard to get…read moreupdates on the status of my vehicle. However the service has vastly improved since my last review.

I've been doing business with Hendrick Chevrolet Hoover for several years now, and at this point…read morethey might as well put my name on a parking spot. I bought a truck here in December of 2020 and came back again in 2025 for a Corvette--because apparently I make excellent financial decisions when I walk through their doors. But the real reason I keep coming back is the service department. Every bit of maintenance on my vehicles has been done here, and they've never given me a reason to even think about going somewhere else. The folks in the back always treat me right--professional, friendly, and they don't make me feel like I need to bring a sleeping bag while I wait. Quick, prompt service every time. People ask me all the time why I don't just get my vehicles serviced locally, like at Tuscaloosa Chevrolet. I tell them the same thing: I like knowing when I show up, I actually have a spot and a plan. Being able to schedule an appointment beats rolling the dice with drive-up service and hoping for the best. And I'd be leaving out an important detail if I didn't mention the handheld donuts and coffee--they're a nice touch to help feed the fatty cells and wake up some sleepy eyes. Truth be told, I don't even wander too close to that area anymore... those donuts are just a little too tempting. At the end of the day, I've never had a bad experience here--and when something works this well, I'm not about to "fix" it by going somewhere else. As long as I'm driving vehicles I bought here, they'll be the ones taking care of them.

In a world where excellence customer service is hard to find, Hendricks Chevrolet has figured it…read moreout!! Excellent service in the service department from the time you arrive until you leave.

The service department is decent, and the reps I've dealt with have always been professional. I…read moreunderstand that dealerships typically charge more for maintenance than a independent shops. However, I was genuinely taken aback when Tameron quoted me $100 to replace a cabin air filter! That price is excessive considering you can buy the exact same filter for about $8 on online and replace it yourself in under five minutes. Marking up an $8 part by over 1000% in my opinion is completely unreasonable and unethical. This is why I only use the dealership while the car is under the free maintenance program. After that, I take it to a reputable independent shop that charges fair prices.

We were disappointed that the sales team didn't follow through on their commitments. We love Honda,…read morebut due to this experience, we ended up purchasing an Infiniti

Melanie was great! They have a lot of nice cars and she let me look around without pressure, and…read morelater she asked me questions that helped me find the right car. She helped me with all of the paper work which was nice, since I was a first time buyer. I highly recommend Hollywood Imports.

Unethical car dealer. Tried to buy truck from them. They didn't want to give me much for my trade,…read moretypical with car dealers. I left and decided to buy the truck anyway. Text the sales kid and ask how much they wanted for the truck, cash. He said he's working on something for me with the owner. He never called me back so I call him the next morning and he tells me they sold the truck. What a sleazy car dealer. Buyer Beware! Stay Away!

I took my Jeep into their New Service Dept. in 2025, although the work was done in the older…read moreService Building. But, the main issue is that I did not have any engine leak and then they spillled oil all over my engine and then I drove it home 20 miles, Birmingham Traffic and cleaned it with engine cleaner, but then a month or 2 later, I noticed an oil leak at the Head Gasket on the exterior top of the engine. So, I still have that leak and it is under warranty so I cannot change my gasket myself. But I think it would have not developed that leak had they not spilled oil on it somehow, some kind of a scam, break your engine, fix your engine for $1000's....so beware....of the .... Stealership....a lot of shifty eyes and brand new furnished waiting room with big Screen TV. I cannot directly blame them, but why did they spill oil all over my engine and not clean it off? The actual Receiving Service Dept. in the New Building add on is very professional and nice polite honest looking, cashiers and they do their job, but the actual work done in the back shed, I don't know? They did not even tell me they spilled oil all over my engine for just an oil and filter change. The Leeds AL Dealer said they rotated my wheels when they actually did not...I even called them back after home and they said yes we did, but the brake dust was still on all 4 wheels and they always always always (100%) leave fingerprints in brake dust on the wheel when they take it off, they have to...they do not have robots for this in Birmingham Dealer Service Dept.'s I purchased it in Bessemer Dealer, which has very few cars on the lot in 2025.

SALES: Got an absolutely amazing deal! I was there for…read moreabout 4 hours, but I feel like that's pretty typical with any dealership you go to. Everyone was super helpful in making sure we could strike a bargain and was so willing to answer any questions I had! Highly recommend Joey Aaron, he was my sales rep!

The selling staff was very attentive and helpful. The…read moredelivery was rushed and the detailing of our new vehicle was very poor! They didn't even remove our license plate from our previous vehicle. We left the car lot and realized that we didn't have the plate. We went back and our salesperson and sales manager were busy. Another salesman asked if he could be od assistance and he removed the plate. Nice guy!!

Our salesperson, Theresa, was very helpful and responsive. Rob (Sales Manager) was willing to work…read morewith us to get an out-the-door price we could afford. The reason I gave only 4* is the process of buying a new car is complicated ... in fairness to Tameron, I figure it would be just as complicated elsewhere. The main thing is ... we love our new Hyundai Tucson Hybrid.

We purchased a vehicle from Dylan at Hoover Southtown in May 2024. On the way home from the…read moredealership, the very day of purchase, the check engine light came on and the vehicle went into limp mode. I contacted Dylan about this issue, and a week later they sent a car hauler to our house to pick it up and have brought back for repair (we live 2 1/2 hours away). We had purchased the extended warranty offered the day we bought the vehicle also, but Dylan asked us not to contact the warranty company since it had happened so soon. A little over 3 weeks later, my husband & I drove back to Hoover and picked up the vehicle. I was never once mad or upset towards them at all about anything. I truly loved the vehicle I purchased and was so thankful & grateful to them for repairing & returning. There was no charge to us for a single bit of it, but again, it had happened the very day we bought it, so I wasn't expecting a fee of any sort, and was very thankful for that. Three months later, the exact same issue/situation occurred. We took the vehicle to a local auto repair that is certified in working on import cars of any kind, and we paid out of our pocket $460 for the same repair to the same system on the vehicle. Literally 3 months later, very same thing occurred. I took it back to our local certified repair company. They fixed the issue, but advised me if it happened again they recommended I take it back to the dealership for advisement. Middle of January, not even a month later, EXACT SAME ISSUE. I contacted Dylan who said if we could bring it to their repair shop, Ultimate Auto Care in Pelham, AL, that weekend that they would have their service guy fix it. So, I did. Almost 3 weeks to the day, I was in Cape Girardeau, MO with my daughter for a volleyball tournament, and yes, the same EXACT SAME ISSUE, happened again. My husband had to drive 4 hours to us to pick the vehicle up because he was too scared for us to try to get it home by ourselves. This is the point that I realized no matter how much I loved this vehicle, I couldn't keep taking a risk of it doing this again, especially traveling with my kids. My husband contacted Dylan about us possibly doing a trade for something comparable and he said for us to come see him. Yesterday we went to Hoover Southtown and I found an SUV that I liked. It was around $2,000 more than my original purchase, but we were fine with that, and expected a higher monthly payment. Our new payments were going to be around $400 more a month than our current one, and again completely fine with that. No issue at all. We went through all the paperwork and then Dylan told us he would need a $5,000 check from us as a down payment. I was stunned. He said the car's value had deteriorated $14,000 since we purchased it and that they actually did us a favor by not counting the cost of the current repair it was going to need. Let me say this, our credit rating I know wasn't the best, it wasn't terrible, but it didn't fall into a top category either. This was due to a close family member of ours getting into a very difficult financial situation due to a death, and we had been putting a bit of a strain on ourselves to help them. We have never once missed a vehicle payment, not once. What I never could get Dylan to understand though, is that it wasn't about us not being able to put $5,000+ down as a down payment. It was about doing the right thing, integrity, being a good business. They knew we had major problems the very day we drove it off their lot, and continued to for the next 8 months. I have all the service records from every single time it's been taken in for the exact same thing, with detailed notes from the mechanics. Their own repair person at Ultimate Auto Care had just "fixed" it 3 weeks prior to us being there yesterday. Dylan informed me on a text after we left (that I have) that they "can decide to put as much money into a car as they want to, but that doesn't change the fact that there are values they are somewhat bound by, to some degree, if they want to continue operating." His words. In the same text he also said they took about a $400,000 beating last year over values changing. His words again. So, basically they weren't going to take responsibility in any type way for any part of the situation. Again, he said they could decide to put as much money into a car as they want to, but even knowing the major issue we have had since Day 1 of purchase, that continued for 8 months, wasn't something they wanted to take a "loss" on. I don't know how that's doing good business, or what that says about the business morals or integrity of Hoover Southtown. The absolute worse part of all of it is that I absolutely LOVE my current vehicle. I don't want to have part with it. I truly teared up when I realized in Cape Girardeau that I had to. I just can't risk traveling with my kids and something like that happening again. I know there's nothing I can do, but I want my story to be heard.

This place is a scam and believe the bad reviews which are the real reviews of this place. These…read morecars are not put together properly and have many problems. They make an illusion of there inventory and I must urge all customers that have no experience to take someone with you that has some knowledge of cars. I highly recommend anyone that reads this post just not to shop here but if you are going to take this with a grain of salt at least do your due diligence and make sure your not being scammed. I believe any of there good reviews are family members or friends that leave reviews to support there business. IF anything businesses like this one should be held accounted for there scams but sometimes that can be difficult when they are very good at covering there tracks. Lastly I would just sincerely ask you to please do your homework, try to find someone that knows about cars and or just completely skip this place when buying a car. I promise you that you would be saving yourself by reading this post.