Such a great group of dealerships out here at Grants Mill Rd. I've purchased a few used cars here over the years from the Porsche/Audi dealership before it split, and each time the transaction was painless, quick, and more than fair. If you search used inventory from any of the dealerships here on their site, you can see the used inventory from all the dealerships in one place, and if you have a preferred salesperson, they can transfer any car to their spot and you can make the deal with whoever you want. Each time I've purchased a vehicle, I went home and checked auctions for similar cars, and each time my purchase price was less than the average price at auction. This is a volume dealership, so they don't have to gouge you on the price, they make money by selling a lot of cars. Also, with thier used inventory, you always have the option to purchase an extended warranty. They stand behind each car for as long as you want them to. I've had service done at the bmw dealer, bought 2 cars from the Audi dealer, and now sat firsthand through a purchase at mini, and I can say that each time I've dealt with anyone here, things have always gone well and everyone left happy. So a friend of mine needed a car, and was in panic mode about financing, and had gone to a few places and left upset and afraid that she wouldn't be able to get what she needed. As we all know, buying a car can be a real pain in the ass and she'd mentioned to me that she'd been to a few places and not felt as though she could get the right deal. So I went and picked her up, told her to come with me to this dealership and take a look and see what they could do. Absolutely amazing experience. We dealt with Valerie Wallace, who made the whole endeavor take less than an hour. My friend got the payments in the range that she needed, with the money down that she had available, for a car that was still under factory warranty, and which averaged about 2000 less than the same car on a nationwide search of carmax. We had espresso and snacks from the waiting area, (because yes, they have free espresso and snacks there), and ended up finishing the deal and driving right away in a shiny new car. Easy as could be. I just can't say enough good things about these guys. Huge inventory, great pricing, reliable cars for which warranties are offered, very friendly and professional staffing, pleasant environment...they really just can't be beat. 3 out of 3 times, the deal took less than an hour and everything went exactly as we wanted. I'm not sure I would buy a car anywhere else unless these guys just didn't have it. Shop here, you'll be glad you did. read more

MINI of Birmingham - Woohoo! Everyone loves getting a new car! - Auto Repair Near Me - Irondale, Alabama

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Parts Dept: I placed an order 2 weeks ago. In that 2 weeks, I have made over a dozen phone calls and sent 20 e-mails asking "where is my part" and " when will you ship"...........and no one has had the courtesy to return my calls or return my e-mails............ Buy your cars somewhere else, because these guys will ignore you once they have your cash ! read more

I have purchased 4 cars from this dealership. The first 2 went perfect. But the salesperson I used left and the last two purchases, both within the last year, were horrible. The dealership only had one key to each vehicle. They promised they would order additional keys but never followed up. After repeated calls, they now say I will have to purchase an extra fob for nearly $400 each. The collection of dealers have condensed their finance department and don't seem to know much about finance. They don't follow up on calls, have a very limited selection and pay no attention to personal requests. And after you purchase a vehicle, they're done. The salespeople have absolutely no desire to commit to the things they said they'd do. The service department is very good, if you are inclined to paying dealer prices for small repairs, but other than that, you get better service and knowledge if you use an online car shopping service. The one star is because I like minis read more

Great experience with MINI of Birmingham! My salesperson CJ could not have been better. He listened to my needs and wants, gathered information as he needed it and ultimately sold me my dream MINI. Albeit a Certified Preowned, but CJ treated me like I was buying a 100K MINI. The whole process was amazing. I am thrilled with my purchase and look forward to a long standing relationship with this dealership. HIGHLY recommend MINI of Birmingham and ask for CJ. Service not to be compared to any dealer. read more

MINI of Birmingham - Auto Repair Near Me - Irondale, Alabama

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My daughter and I were traveling from South Carolina to Arkansas when we ruined a tire/rim on the interstate about 40 miles from Birmingham. The local folks weren't able to fix it or get a rim. I called Mini of Birmingham and Dion in service went above and beyond the call of duty to help me. Sent a rim repair guy to me, and unfortunately the rim wasn't repairable. Got the car to the dealership and they found me a rim and tire that matched perfectly and got us back on the road that evening. Thanks again to Dion, Chris, and the service crew at Mini of Birmingham read more

This is our second time purchasing from Mini Birmingham. Both times we have had Valerie as our Motoring Advisor. She is great and really knows the products ! We also have dealt with the General Manager Jason twice also, once at BMW and now at Mini. He makes the process of the car deal much more pleasant and is a pleasure to work with. read more

I had been looking for a particular Mini Cooper S in the Denver-metro area for some time, when I had stumbled upon the perfect car a mere 1400 miles away from my home. The car had been traded in with less than 2,000 miles on it, and it was everything that I hoped it would be when I arrived at Mini of Birmingham. Prior to my arrival, I had communicated with the General Manager, John Scanlan, first, and he later introduced me to Tony Bugeja. Both John and Tony were professional and personable, and they were certainly accommodating during my visit. Although there is always a level of doubt in having a transaction go smooth when committing to purchase a vehicle, site unseen, these gentleman described and disclosed all information about my Cooper S exactly as it appeared. These are the type of guys that love what they do, and go the extra mile to ensure a relationship that will last long beyond the purchase of a car. I enjoyed Tony's company so much, that I would have bought him a beer if I had the time prior to coming back up to Denver. Thanks again for a great experience, and best wishes with all those 2015's that should be arriving any day! Happy motoring! read more

The customer service is terrible. The service department was to order a part and call us after the part comes in. Almost a year later the service department does not return calls or emails. We went into the dealership and the part was never ordered. During the visit we inquired about trading our current car in for a new model. We waited 2 hours to get the numbers and finally said we had to leave. They were going to email the numbers. Maybe we need to wait another year to get those numbers. read more

I have a 2010 Mini Cooper that has been serviced by these guys 5 times in the last 2 years. They have done a pretty good job of actually carrying out the service, but they are completely unresponsive when I have had an occasional question by phone. I have probably called 10 - 15 times over 2 years to ask a question, and have had those phone calls answered or returned once or twice. Meanwhile, my email is barraged by advertisements 1 - 2 times per month for new lease or sales opportunities. They obviously spend more on trying to get new customers than they do on keeping current customers happy; that may work in the short-term, but they are unlikely to get my business as a return customer. read more

Very nice and smooth experience. Valerie is professional, caring and works hard to provide the best car buying experience. Highly recommend

My initial visit was great, although the process took longer than expected. But it was afterwards that the service has been unbelievably horrible. I have emailed and left voice messages for both the sales person, and the sales manager(4 messages, not one single response) and have only gotten one return call from the sales person. I am still waiting for a response on those issues many weeks later. We have bought our last 5-6 vehicles for our family from Donohoo Auto, and their pricing and service has been amazing. My only reason for straying was that I wanted a specific color combination, man what a mistake! Here's why: I bought a car from Mini on November 28, and my wife bought different car from Donohoo Auto on November 29th. I left a message the next day and am still trying to get a response on a couple of issues from Mini. I've even left the Sales Manager Jason 4 messages and can't get any response at all(today is December 27th). Now, my wife on the other hand, had an issue the following Thursday. She sent an email to her salesperson, got a response 15 minutes later asking us to bring it and drop it off at lunch. They had a loaner car ready when we arrived without even having to asking for it. They fixed the car and returned it the next day and apologized for us having to deal with the minor issue. BUT, a month later and I can't even get a phone call from Mini. Here's my issues: the Google CarPlay is having issues, the car is making an odd noise, and we negotiated tinting the windows as part of the original deal. I was able to contact the Service Department to get the windows tinted. But they couldn't give a loner, and to,d me it would be 1 1/2 hours to do so I scheduled the tinting appointment. The young man told me he was running around 30 minutes late, so I anticipated 2 hours and it took 4 1/2 hours. I ended up having to cancel 2 appointments, which costs me money. When I got it back, there was liquid all over doors and seats, everything was in disarray, and no instructions on what to do. Fast forward about a week and the tint job turned out badly with bubbles and looks a mess. I went in person again and the Service Department was very nice and got the tint guy to come look. He said he would needs to replace the back tint again(needs much more), and couldn't give me a loner this time either. I told him "I thought that's what you had to do twice the first time?" He said "Oh, I did it 5-6 times the first time. I haven't ever done this and nobody is teaching me so I'm learning on my own as I go." As far as the technical issues, I can't get any response whatsoever. Do NOT deal with this company! read more

I purchased a used 2010 Chevy Equinox from Tom Williams Mini of Birmingham on Nov. 28, 2014, This vehicle cost approximately $11,000. The very next morning, I turned the air conditioner on and discovered that the air conditioner compressor was broken; I had not turned the A/C on during the test drive since it was cold that day. This dealer KNOWINGLY sold me a defective vehicle and of course refused to make things right. I thought buying a car at a large established dealership would protect me from this sort of dishonesty but I was wrong. The replacement A/C compressor cost me over $1,500 to replace on a car that cost $11,000. read more

This guy was so good, he got me financed over the phone and showed me everything I asked about the car via internet. I've worked in the auto industry over 18 years so I'm well verst in car quality not to mention that I owned the same vehicle a year younger. He did a great job selling me on this car over the phone without me physically seeing the car. I can't leave out the fact that I live in Decatur AL. By the time I got to the dealership the paper work was ready, the car was out front for the test drive that went well and the only thing that held up a very quick sale was the fact that I guess that a lot of people wanted cars from this dealer. I'm SATISFIED' Thisguy needs a PROMOTION Mr. Carrington read more

I made an appointment to have a recalled part replaced on my Mini Countryman. While there, I was told their computer threw a flag of warning saying the coolant pump AND the thermostat needed to be replaced. The service manager wrote this down for me upon my request. I took my car to another Mini service department which plugged the car into their identical equipment and found no warning. I would have spent $1,500 on unnecessary repairs! FURIOUS!!! And I bought this car there at the dealership!!! Mini of B'ham's service department also services the BMW and other cars at the multiple "Tom Williams dealerships" BE WARE!!!! read more

Bought a Cooper from another dealer and purchased a extended warranty from National Auto Care. Turbo was suppose to be covered for all internally lubricated parts. I asked the service personal if the part that was broken was a internally lubricated part he said yes. They said that that part was not covered by the warranty. Buyer beware. read more

A trip here is a bad way to start a Saturday. My husband and I started our day of car shopping with a visit to Tom Williams Mini to test drive a used car we had our eye on. As soon as we got out of the car, he was on us! I say "he" because the salesman didn't introduce himself and I still don't know his name. He wasn't much into service, just sales pressure and bad information. We had already located the car on the lot, so we told the salesman which car we wanted to see and it's location. As we walked to the car, he told us how awesome and unusual the car was BUT we were told we couldn't test drive the car because it hadn't been serviced--we could only look at it and sit inside. . .So it's listed for sale on your website, but I can't drive it?? Then he asked us repeatedly why we hadn't brought our trade-in with us today. . . Umm, because we aren't up to that part yet. He disappeared into the building to get the keys. We waited and I was already irritated. When he came back, guess what?! Someone was coming this afternoon to buy the car, so it was now or never if we wanted it! He decided we could, in fact, drive it and he had constantly changing rules-- "I have to drive it to the front of the dealership before you can drive it." Then "I have to drive it off the property." I think he just wanted to drive it and show off the car. Once we finally drove it ourselves, he continued to apply pressure throughout the drive-- he wanted to know how far away we lived and how long it would take us to go home to get our trade-in. "Remember, someone else is coming to buy this car, so this is your chance." "Look how clean the car is, it's in perfect shape." Hmm, you mean all the dog hair on the B-pillar and the ceiling? Ok. Not buying from you, you're stressing me out. read more

They have outstanding customer service. They do great work. If you have an appointment at lets say 10 am. Your car is back with in 10 min of that time. They have nice facilities while you wait. They even have a restaurant on site. read more

I purchased my Mini in April 2014. Gina Schoening was friendly and open to answering any one of my numerous and exhausting questions. She was patient enough to let me test drive 4 different vehicles. One of which was on a different lot that she had retrieved. She wanted me to be sure of my decision. Just speaking with me about my driving style, she knew exactly which model I needed. Gina was aware that I needed to sell my current vehicle before I could lease the Mini. I fell in love with an all white Mini Countryman. She texted me pictures regularly during the time I was trying to sell my vehicle so I would know it was still there. Two weeks later, I found someone to purchase my vehicle. That day Gina let me know someone was there eyeing my car! She was able to persuade that person to another color, and saved my beauty! If you want a dedicated sales woman, I strongly suggest Gina Schoening at Mini of Birmingham. She will treat you right! I'm so in love with my Countryman that I am already planning the colors of the next one! read more

I recently had a problem with my Mini CountryMan S and had it brought in to Mini of Birmingham. That morning I received a call from RJ that it had been received and that he would have info for me later in the day...and they did. The car was ready to go. Can't thank them enough for the great service and getting me back on the road. read more