Making sure your customers make it home safe if the car they bought from MTO Motors break down…read moreespecially within a week of purchase. I found that they are more concerned about the car than me. I have real medical issues and I had to find me away home after spending my money to get a car they sent a tow truck to get the car and I had to call the police to get me a ride home! It defeated my purpose to buy a car and I am still walking and stranded! Everyone was nice until the car broke down

The whole experience. Courtesy from everyone. They took care of everything possible since I was…read morean out of state purchaser. All I had to do was walk in to the courthouse at home and hand them the packet from MTO, answer two or three simple questions, pay for my tag, put the tag on and that's it. So simple! !! THANKS MTO !!!

UPDATE : The company made this right and refunded the charge for the Permaplate protection…read more The vehicle is fine so far. However, save yourself $699.99 by doing all your paperwork online and not in store. If you do it online you are not forced to buy the permaplate protection plan. The store will tell you it is REQUIRED. IT IS NOT! The AI bot on the website says the permaplate protection is OPTIONAL and you can remove it before check out. Test drive it and then go home and buy it online where you can take your time with the paperwork. I didn't knowingly agree to the appearance protection plan and didn't see the charge until I was home- so review your contract carefully (especially the iPad portion).

They left my oil cap off when they were doing an estimate. I have possible engine damage now.read more

Just had my first service for my new Subaru and everyone I dealt with at Hallmark Subaru was…read morewonderful. Everyone was extremely kind, helpful, and professional. I appreciated how they kept me in the loop with texts during the process, which took a little less than an hour. I had made an appointment prior online which was a very easy process and definitely how I'll make all my future appointments. FYI, for anyone who's new to this dealership or unfamiliar with Birmingham: there are 2 bays/doors on the left on 13th Street North, which is a one way street. For Subaru service, enter the 2nd bay. Pull forward and someone will come out to assist. They'll move your vehicle to the service garage and when complete, they'll move your car to a parking space on 13th Avenue North. You receive a text when everything is complete and you just go to your service advisor and sign a document, pay, and you're done. I don't see how any part of this process could be any easier! Great dealership.

Went in to get a new forester told the sales person I wanted a hybrid with leather and a sun roof…read moreshe said they were going to have to have one delivered and she would keep me updated on its arrival. I waited 6 days and decided to call just to see and she made me wait while she checked to find the car was there 3 days previous. I go in to drive it and no leather she ordered the wrong car and then got pissy with me when I said i wouldn't buy it . So I left to have her back talking me about I was being rude Anyway. wrong interior I had to contact her instead of her doing her job as promised and I'M the rude one. last time I step into that dealership. Do yourself a favor go to Atlanta to buy a car. minch easier and you get better service.

Southside staff was very professional, helpful, and provided limited pressure in our search! Lee…read morewas especially respectful and patient in our test driving and considerations. They provided the most reasonable prices that were researched in the immediate area. Even at the end of our visit we were provided a negotiable price that we could refer to until the next business day, as well as further connections on programmable keys. Just like in school, if you don't ask questions you may never learn at the perfect opportunity, so ask away with these guys. Despite finding an offer elsewhere, they still were open to provide assistance.

Southside Automotive Group was friendly, genuine, and easy to work with. The team made the process…read moresmooth and transparent, and the new truck I bought literally exceeded all my expectations. Highly recommend them to anyone looking for a great vehicle and excellent customer service.

I'm writing a complete and honest review. If any employee gives you attitude, BEWARE--they might…read moresabotage your car. I came in thinking I had a connection issue. My Corvette sometimes wouldn't start, and I had just had an engine replaced in August. It turned out to be something as simple as the car being a manual transmission with a neutral lock--something no one at Edwards Chevrolet could tell me. This leads me to believe not only are the service clerks (Luci was a great clerk) unexperienced, but the technicians must not be very knowledgeable either. The service clerk Brooks literally told me over the phone, before he acted like a grown man, that no one wants to work on my car. I immediately replied, "Well then let me speak to a manager so I can figure out why." He then changed his attitude and started being professional all of a sudden. That made me suspicious. I told two managers at Edwards Chevrolet that their employee spoke to a customer in that way, and they didn't seem the slightest bit surprised. (Marty Phillips and a Mr. Short.) Manager Mr. Short at Edwards Chevrolet said there were cameras positioned at every bay and he would follow up with me to ensure there was no foul play with my vehicle on 10/16. Since then he's ignored my calls and texts. Marty Phillips didn't even care to investigate. He started mentioning how long everyone had worked there, as if that would prove I'm lying. After reviewing their work on October 16, I found three faults: Drained oil A hose that was detached and not placed back A connector disconnected from my starter I am a 27-year-old United States Army veteran, and I think this business is TRASH. No communication. No accountability. No integrity. I'm ashamed that an American business like Chevrolet is attached to Edwards. Very emotionally charged staff. Very unprofessional. Don't trust this dealership.

In 2020, I purchased a brand new 2020 Chevy Blazer (Silver) and had an excellent experience. Fast…read moreforward to 2026, that vehicle was totaled due to a system issue that caused me to crash into another vehicle. On February 6, 2026, I purchased a used 2022 Chevy Blazer Redline Edition (Black). After having the vehicle for just over a month, the radio and display screen stopped working, and the car completely died, which also caused the key fob to stop functioning. When we attempted to use the physical key inside the fob, we discovered it was not the correct key for the door. After several days of communication with the dealership, the vehicle was finally towed to the service department. The car remained there for almost a week, and after multiple follow‑ups from me, I was finally given a diagnosis. Due to extenuating circumstances, I was unable to purchase the extended warranty, so I understood that the financial responsibility would fall on me. I approved the repair, which totaled $1,085. Today, when I followed up on the status of the vehicle--having now been without a car for a week and a half--I was informed that although the original diagnosis had been repaired and the radio was functioning, the display screen was still not working. I was told this would require an additional $621. This entire experience has been extremely frustrating. I am deeply concerned about how this vehicle passed inspection prior to being sold. I also question why the technician did not identify the issue with the display screen during the initial diagnosis, especially since it was directly related to the radio problem. Based on my experience, I would caution anyone purchasing a used vehicle from Edwards Chevrolet Downtown to secure a warranty immediately. Without one, the experience can be extremely costly and stressful. I am very disappointed, as I previously had a positive relationship with this dealership. I work hard for my money, and I value businesses that demonstrate loyalty, accountability, and integrity. Unfortunately, this situation has left me feeling dismissed and financially burdened due to issues that should have been identified and addressed before the vehicle was sold. Two weeks ago, I underwent major surgery and am currently on medical leave from work, so my finances are extremely limited. After being without a vehicle for a week and a half--and despite requesting a loaner--I was never provided one, nor did I receive a response regarding my request. As a result, I will now be picking up my vehicle in the same condition in which I brought it to the dealership: still not functioning properly. I am already out $1,085 for the initial repair, and I simply cannot afford the additional $621 that was quoted. When I dropped off my vehicle, I provided detailed information, along with photos and a video clearly showing the issues the car was experiencing. It appears that this information was disregarded. Instead, it feels as though only part of the problem was addressed, resulting in an incomplete diagnosis and additional costs. Furthermore, the issue regarding the physical key inside the key fob not fitting the door was never acknowledged or addressed. This has been a difficult lesson, and I will not be doing business with this dealership again. I understand that I am only one customer, and my decision not to do business with this dealership again will not impact them financially. However, I cannot continue to support any company that takes my hard‑earned money and leaves me feeling as though I have been taken advantage of or made to feel foolish and I feel like BOTH!

I purchased my 2011 Range Rover from Ali a few months ago and I am in love! I have had NO ISSUES…read morewith it and I got it for a great price. I paid $15k cash for a 2011 Range Rover with 72,000 miles on it. Ali provided me with great customer service and made the transaction quick and painless. I have no regrets at all. I highly recommend you shopping with Ali Automotive!

From the owner: Specializing in restoring used cars and getting you the best dollar for your buck .read more

ONE STAR -- Extremely Disappointing Experience... possibly deceptive practices…read more My experience with Birmingham Luxury Motors was incredibly frustrating and disappointing. A mistake was made on their end, but instead of simply acknowledging it and working toward a fair solution, they tried to make it sound like there was an issue with the vehicle history report. I personally followed up with three other car dealers, and all three confirmed that the Carfax was perfectly clear. Even after that, Birmingham Luxury Motors would not concede to what I felt was a very reasonable $1,500 adjustment. Instead, I felt like I was being lowballed while the explanation for the situation continued to change. The communication was just as frustrating. I repeatedly had to chase them for updates instead of being kept informed. Andy was particularly difficult to deal with, and while Mary is apparently brand new, the overall handling of the transaction made an already frustrating situation even worse. When you're dealing with a luxury vehicle purchase, transparency, communication, and accountability should be the bare minimum. I did not feel I received any of those here. Based on my experience, I would strongly recommend doing your homework and considering other dealerships before doing business with Birmingham Luxury Motors.

**AVOID AT ALL COSTS - Sold Me a Damaged Tesla, Stole My Tax Money, Then Ghosted**…read more Bought a 2022 Tesla Model S from Birmingham Luxury Motors in March 2025. Currently out thousands of dollars with a car that's STILL broken. Here's my experience: **THE BAIT & SWITCH** Salesman Jimmy guaranteed the car was "mint" with the tilt-screen feature I specifically wanted (have it in writing). After my deposit, took days to send videos - which conveniently avoided showing any damage. Should've walked then. **WHAT THEY ACTUALLY DELIVERED** After keeping my money for days of "final inspections" before shipping to SC: * Front suspension clanking loudly (major mechanical failure) * Steering wheel looked like a dog's chew toy * Water inside the taillight (yes, really) * Center console broken * Hood paint damage * Rear fender collision damage * Missing the tilt-screen Jimmy swore was there Manager Andy's solution? "Call Tesla, they'll fix it." Not kidding. **THE REPAIR NIGHTMARE** Spent 5 days over multiple trips to Tesla Savannah. They had to: - Remove the ENTIRE front end - Tear out the whole center console - Major suspension work Tesla tech said he'd never seen a dealer sell a car in this condition. It's still not right. **THE LIES & BROKEN PROMISES** Andy promised (all documented): Paint repair reimbursement Compensation for missing features Travel expense reimbursement Would "call right back after checking with management" Plot twist: Andy IS management. That was May. Still waiting. **REGISTRATION DISASTER** - Took them a MONTH to even start paperwork - Gave me fake temp tags printed on copy paper - Got pulled over (cop was not happy) - 62 days and 3 DMV trips to get registered - Andy's response: "Don't worry about it!" while I'm driving illegally **THE ACTUAL THEFT** Paid BLM $859 for "state taxes." Had to pay $884 AGAIN at DMV because they never sent it to the state. They returned $300 and kept $584 of MY money. That's not a mistake - that's theft. **CURRENT STATUS** Haven't responded since June. Complete radio silence. Owe me thousands in documented damages. **PRO TIP:** When you leave your review, expect a generic response about how "management takes this seriously." They don't. It's a bot. I fell for it. **BOTTOM LINE:** This isn't just bad service - it's fraud. They knowingly sold a damaged car, stole tax money, and disappeared. Currently pursuing their dealer bond and legal action. Find ANY other dealer. Even Craigslist would be safer. --- *Documentation available. Ask me anything about this nightmare.*

It was such a pleasure working with Dazalin Worsham!! He answered all my questions. He called me…read moreseveral times to ensure my test drive appointment went well. I'm a happy camper right now. My car purchase from start to finish only took 2.5 hours and that was exceptional. I will definitely be back. Thanks again D

Daniel and Ameer took care of us through our buying process. We purchased a Camry that ended up…read morehaving some issues. Daniel helped us and made sure we were taken care of. I appreciate everything he did for us as we ended up getting a different one only a week later. My son is very happy with his car! Thank you for all the help! Jason and Tracey Lauer

I will never patronize carmax again. Garceal McClain was rude, condescending, and refused to get a…read moremanager once I finally asked after going back and forth with me for 15 minutes . He literally told me " they're all around here you can go find one " . He gave me misinformation and once I corrected him , it was as if he took personal offense . He said it didn't matter if I was right it didn't change the fact that my car wasn't there yet . A car I ordered and paid $1300 to have shipped there on April 2nd, which is still not there as of today April 23. He was the rudest person I have ever encountered at a place I've bought 3 vehicles from and spent over 100k. He lost a customer for Carmax .

i had paid to have this vehicle shipped from florida to Hoover went in for test drive and express…read morepurchase. Express purchase? no one had a clue. Had bank check and personal check for down payment. The MF'er had the audacity to ask to see my personal checking account to verify the funds were present. FU!