Do not buy a car from this inept incompetent company! I was instructed to go to DMV within 7 - 10…read moredays after my purchase, I went at 10 days waited for 4 hours at DMV to find out they do not have my title or registration documents! received an appointment for one week later at DMV. Contacted Echo Park that day to find they had not even shipped my documents, I received a promise they will ship my docs next day overnight fedex. I am at DMV now for my appointment and the docs are not here again. Wasted another 4 or 5 hours of my time, and could be 2 to 4 weeks before I can get another DMV appointment! Beyond frustrating! if I could show ZERO stars I would! Buy your vehicle somewhere else!

They add a $700 paint protection on the price. It's nothing more than a spray coating that last a…read morefew months and the rest is a bogus insurance policy. Product is about $25. They also tried to tax $900+ on a $18k car when it should be a lot less. Stay away unless you love meaningless add ons.

Just had my first service for my new Subaru and everyone I dealt with at Hallmark Subaru was…read morewonderful. Everyone was extremely kind, helpful, and professional. I appreciated how they kept me in the loop with texts during the process, which took a little less than an hour. I had made an appointment prior online which was a very easy process and definitely how I'll make all my future appointments. FYI, for anyone who's new to this dealership or unfamiliar with Birmingham: there are 2 bays/doors on the left on 13th Street North, which is a one way street. For Subaru service, enter the 2nd bay. Pull forward and someone will come out to assist. They'll move your vehicle to the service garage and when complete, they'll move your car to a parking space on 13th Avenue North. You receive a text when everything is complete and you just go to your service advisor and sign a document, pay, and you're done. I don't see how any part of this process could be any easier! Great dealership.

$1340 for a 30,000 mile service on a Crosstrek. Need I say more? I checked the recommended service…read moreitems against their invoice and they did at least $700 worth of unnecessary services. And this wasn't things they found that needed to be done. He told me up front the cost and I was too stupid or trusting to question it. Even justified it by saying the other dealer changed more. So I guess they are all crooks.

Southside staff was very professional, helpful, and provided limited pressure in our search! Lee…read morewas especially respectful and patient in our test driving and considerations. They provided the most reasonable prices that were researched in the immediate area. Even at the end of our visit we were provided a negotiable price that we could refer to until the next business day, as well as further connections on programmable keys. Just like in school, if you don't ask questions you may never learn at the perfect opportunity, so ask away with these guys. Despite finding an offer elsewhere, they still were open to provide assistance.

Southside Automotive Group was friendly, genuine, and easy to work with. The team made the process…read moresmooth and transparent, and the new truck I bought literally exceeded all my expectations. Highly recommend them to anyone looking for a great vehicle and excellent customer service.

I'm writing a complete and honest review. If any employee gives you attitude, BEWARE--they might…read moresabotage your car. I came in thinking I had a connection issue. My Corvette sometimes wouldn't start, and I had just had an engine replaced in August. It turned out to be something as simple as the car being a manual transmission with a neutral lock--something no one at Edwards Chevrolet could tell me. This leads me to believe not only are the service clerks (Luci was a great clerk) unexperienced, but the technicians must not be very knowledgeable either. The service clerk Brooks literally told me over the phone, before he acted like a grown man, that no one wants to work on my car. I immediately replied, "Well then let me speak to a manager so I can figure out why." He then changed his attitude and started being professional all of a sudden. That made me suspicious. I told two managers at Edwards Chevrolet that their employee spoke to a customer in that way, and they didn't seem the slightest bit surprised. (Marty Phillips and a Mr. Short.) Manager Mr. Short at Edwards Chevrolet said there were cameras positioned at every bay and he would follow up with me to ensure there was no foul play with my vehicle on 10/16. Since then he's ignored my calls and texts. Marty Phillips didn't even care to investigate. He started mentioning how long everyone had worked there, as if that would prove I'm lying. After reviewing their work on October 16, I found three faults: Drained oil A hose that was detached and not placed back A connector disconnected from my starter I am a 27-year-old United States Army veteran, and I think this business is TRASH. No communication. No accountability. No integrity. I'm ashamed that an American business like Chevrolet is attached to Edwards. Very emotionally charged staff. Very unprofessional. Don't trust this dealership.

In 2020, I purchased a brand new 2020 Chevy Blazer (Silver) and had an excellent experience. Fast…read moreforward to 2026, that vehicle was totaled due to a system issue that caused me to crash into another vehicle. On February 6, 2026, I purchased a used 2022 Chevy Blazer Redline Edition (Black). After having the vehicle for just over a month, the radio and display screen stopped working, and the car completely died, which also caused the key fob to stop functioning. When we attempted to use the physical key inside the fob, we discovered it was not the correct key for the door. After several days of communication with the dealership, the vehicle was finally towed to the service department. The car remained there for almost a week, and after multiple follow‑ups from me, I was finally given a diagnosis. Due to extenuating circumstances, I was unable to purchase the extended warranty, so I understood that the financial responsibility would fall on me. I approved the repair, which totaled $1,085. Today, when I followed up on the status of the vehicle--having now been without a car for a week and a half--I was informed that although the original diagnosis had been repaired and the radio was functioning, the display screen was still not working. I was told this would require an additional $621. This entire experience has been extremely frustrating. I am deeply concerned about how this vehicle passed inspection prior to being sold. I also question why the technician did not identify the issue with the display screen during the initial diagnosis, especially since it was directly related to the radio problem. Based on my experience, I would caution anyone purchasing a used vehicle from Edwards Chevrolet Downtown to secure a warranty immediately. Without one, the experience can be extremely costly and stressful. I am very disappointed, as I previously had a positive relationship with this dealership. I work hard for my money, and I value businesses that demonstrate loyalty, accountability, and integrity. Unfortunately, this situation has left me feeling dismissed and financially burdened due to issues that should have been identified and addressed before the vehicle was sold. Two weeks ago, I underwent major surgery and am currently on medical leave from work, so my finances are extremely limited. After being without a vehicle for a week and a half--and despite requesting a loaner--I was never provided one, nor did I receive a response regarding my request. As a result, I will now be picking up my vehicle in the same condition in which I brought it to the dealership: still not functioning properly. I am already out $1,085 for the initial repair, and I simply cannot afford the additional $621 that was quoted. When I dropped off my vehicle, I provided detailed information, along with photos and a video clearly showing the issues the car was experiencing. It appears that this information was disregarded. Instead, it feels as though only part of the problem was addressed, resulting in an incomplete diagnosis and additional costs. Furthermore, the issue regarding the physical key inside the key fob not fitting the door was never acknowledged or addressed. This has been a difficult lesson, and I will not be doing business with this dealership again. I understand that I am only one customer, and my decision not to do business with this dealership again will not impact them financially. However, I cannot continue to support any company that takes my hard‑earned money and leaves me feeling as though I have been taken advantage of or made to feel foolish and I feel like BOTH!

I purchased my 2011 Range Rover from Ali a few months ago and I am in love! I have had NO ISSUES…read morewith it and I got it for a great price. I paid $15k cash for a 2011 Range Rover with 72,000 miles on it. Ali provided me with great customer service and made the transaction quick and painless. I have no regrets at all. I highly recommend you shopping with Ali Automotive!

From the owner: Specializing in restoring used cars and getting you the best dollar for your buck .read more

My Porsche Macan was totaled in a crash. I decided to replace it with another Macan, and I found a…read moregood option at Birmingham Luxury Motors. I was in the area, so I just stopped by the dealership and was promptly greeted by Brittany. She helped me find the car and she took me on a demo drive. The price was fair, and I decided to buy the car right then. During the demo, we discovered an issue with the rear tires, and they arrange to have them replaced. Kali did all the paperwork and she was efficient and friendly. In fact, the whole team was great. This was a quick and no-hassle deal. I'll definitely be back the next time I need another car.

I had a terrible experience with Birmingham Luxury Motors. About three weeks ago, I purchased a…read moreTesla Model X from them, the car required service to replace a fuse. They advised me to drive to Houston, TX, and schedule a service appointment with Tesla, assuring me that they would cover the costs. They even provided me with a document that had their signature and stamp. When I arrived at the Tesla service center in Houston and presented the paperwork, the Tesla representative informed me that the document meant nothing and that I would have to pay for the service myself. I immediately called Birmingham Luxury Motors for clarification. They seemed confused about the situation and eventually transferred me to someone who could assist me. This person assured me that they would handle the payment for the fuse replacement. He spoke with the Tesla representative and told him to go ahead with the repair, promising that I would be reimbursed once the service was completed. However, after the service was done, I tried to call him, but he never answered. Since then, I've been trying to reach a manager at Birmingham Luxury Motors every day, but no one has been able to connect me with one. I've spoken to multiple employees and left messages for a callback, but I have yet to hear from anyone. In summary, my experience has been incredibly frustrating, and I cannot recommend doing business with Birmingham Luxury Motors.

0 stars for service. The seats were soaking wet when I took the car home. 3 days later, we took…read morethe car back to try and get them to get it dry 5 hours later we cannot get them to answer the phone and give us an update. They have hung up on us when we've tried to call and we have no idea of when the car will be ready for us to pick up.

If I could give 0 stars I would. Had an appointment for service at 7:15. It's now currently been 2…read morehours and no one's done anything, my car is just sitting. Then after 2 hours I'm told that my appointment is a "drop off for a technician to look at whenever they have time". I wish I would've been told that up front. Not sure what the point of scheduling a time for an appointment is if you're just going to do it whenever it's convenient for the staff. And on top of that, all I'm getting checked out is the A/C. Definitely don't recommend using their service center, joke of a place.