I am looking for a new vehicle so I decided to visit the Kia dealership in Gardendale. The sales…read moreperson, Bubba, seemed impatient and was a little rude towards the end as if I were wasting his time with my questions. The manager came by at the end and thanked me for stopping by. I mentioned my experience with Bubba and the manager said I was wrong. He was sure Bubba had done his job well Definitely not buying a Kia here "if" I buy one. After this experience, I don't think I want a KIA! The inventory was extremely limited.

The worst car buying experience I ever had. They were so focused on getting my trade that they…read moredidn't tell me that I had a whopping $7,000 of negative equity. Now when I try to trade my vehicle in I have $20,000 of negative equity. Tried to talk to the manager and I see where his employees get their mannerisms from. I also tried to gey my vehicle back during the return time frame still no luck because they told me I couldn't do that but my paperwork says another thing, the whole dealership is a fraud all the way down to the service department! -JOSHUA BLEVINS

My wife and I purchased a 2018 Jeep Wrangler Rubicon on 4/5/24. We purchased an extended warranty…read moreand GAP policy that they offered from their partner DOWC (Dealer Owned Warranty Company). 3 months later on 7/23/2024 our Jeep was totaled and GAP only paid $2500 of the $5900 balance after insurance paid. Their reasoning was that the insurance company made an adjustment so they did too. Makes no sense! We also found out that a new tire that was part of the original contract prior to purchasing the Jeep was billed to our extended warranty. DOWC is the biggest scam and they're not accredited with the BBB either. Your extended warranty states you can only get it worked on at World Class, once we filed the GAP claim was told the reimbursement would come from World Class.

The best buying experience ever!!!! Everyone was very nice and I would buy from them again! Jason…read moreworked with me through texting on my trade in and gave me a great deal. I love my newer vehicle. Great team to work with and makes buying a car the best experience I've had. 10 out of 10 for this dealership!!!!!!

My son saved for his dream car.... dodge challenger. We called and spoke with the owner.... drove…read moreall the way there. He was not honest about the cars issues. Promised us there were no issues!! What a LIE!!! The car had been a money pit and needed so much work. Paid $6700.00 AND have dumped $4000.00 more already. Just so our son can drive in a safe car. DO NOT RECOMMEND THIS PLACE!!!!

He's a liar. Period. Flew all the way to Birmingham from North Carolina, was promised a certain car…read morewas ready for me, got to Goldstar right at 9am when they opened, then was told "the car was in the shop, it will be here in an hour". After 30 minutes passed he showed the biggest theatrics saying that the car caught on fire on the way from the shop. I can only assume that the car was never ready. I believe that he was trying to do a bait and switch in attempts to have me buy a different vehicle. He blatantly lied to me and my family about the car being ready knowing that I was spending a lot of money to travel to pick it up. The one fact that I know is he's untrustworthy. He was dressed head to toe in gotti designer clothes, and everything that came out of his mouth seemed to come from ego. All the cars on the lot looked great from afar, but when I looked inside them they were all beat up, like he didn't even try to make them look presentable. Instead of driving home today in a new car, I'm spending an extra $1k to get home.

Would be 5 stars except for communication problem re title. I stressed on several communications…read morethat I wanted the title the same as the car I was trading in. My son Stewart or me. Not and, but OR. Stressed in the chat, stressed in all communication before pick-up and during pick-up. I felt I was understood when I had to make copies of Stewart's license and send with other documents. Imagine my surprise when your paperwork had the car in my name only. The clerk at the courthouse said we would have to come back after the state sent us the title and then they would change it. I went to so much trouble to get it right and was told that's how it would be. Well, it wasn't! Other than that it was great.

they were very professional and polite. Carvana really…read morehelped me out with buying my car a true blessing

I'm writing a complete and honest review. If any employee gives you attitude, BEWARE--they might…read moresabotage your car. I came in thinking I had a connection issue. My Corvette sometimes wouldn't start, and I had just had an engine replaced in August. It turned out to be something as simple as the car being a manual transmission with a neutral lock--something no one at Edwards Chevrolet could tell me. This leads me to believe not only are the service clerks (Luci was a great clerk) unexperienced, but the technicians must not be very knowledgeable either. The service clerk Brooks literally told me over the phone, before he acted like a grown man, that no one wants to work on my car. I immediately replied, "Well then let me speak to a manager so I can figure out why." He then changed his attitude and started being professional all of a sudden. That made me suspicious. I told two managers at Edwards Chevrolet that their employee spoke to a customer in that way, and they didn't seem the slightest bit surprised. (Marty Phillips and a Mr. Short.) Manager Mr. Short at Edwards Chevrolet said there were cameras positioned at every bay and he would follow up with me to ensure there was no foul play with my vehicle on 10/16. Since then he's ignored my calls and texts. Marty Phillips didn't even care to investigate. He started mentioning how long everyone had worked there, as if that would prove I'm lying. After reviewing their work on October 16, I found three faults: Drained oil A hose that was detached and not placed back A connector disconnected from my starter I am a 27-year-old United States Army veteran, and I think this business is TRASH. No communication. No accountability. No integrity. I'm ashamed that an American business like Chevrolet is attached to Edwards. Very emotionally charged staff. Very unprofessional. Don't trust this dealership.

In 2020, I purchased a brand new 2020 Chevy Blazer (Silver) and had an excellent experience. Fast…read moreforward to 2026, that vehicle was totaled due to a system issue that caused me to crash into another vehicle. On February 6, 2026, I purchased a used 2022 Chevy Blazer Redline Edition (Black). After having the vehicle for just over a month, the radio and display screen stopped working, and the car completely died, which also caused the key fob to stop functioning. When we attempted to use the physical key inside the fob, we discovered it was not the correct key for the door. After several days of communication with the dealership, the vehicle was finally towed to the service department. The car remained there for almost a week, and after multiple follow‑ups from me, I was finally given a diagnosis. Due to extenuating circumstances, I was unable to purchase the extended warranty, so I understood that the financial responsibility would fall on me. I approved the repair, which totaled $1,085. Today, when I followed up on the status of the vehicle--having now been without a car for a week and a half--I was informed that although the original diagnosis had been repaired and the radio was functioning, the display screen was still not working. I was told this would require an additional $621. This entire experience has been extremely frustrating. I am deeply concerned about how this vehicle passed inspection prior to being sold. I also question why the technician did not identify the issue with the display screen during the initial diagnosis, especially since it was directly related to the radio problem. Based on my experience, I would caution anyone purchasing a used vehicle from Edwards Chevrolet Downtown to secure a warranty immediately. Without one, the experience can be extremely costly and stressful. I am very disappointed, as I previously had a positive relationship with this dealership. I work hard for my money, and I value businesses that demonstrate loyalty, accountability, and integrity. Unfortunately, this situation has left me feeling dismissed and financially burdened due to issues that should have been identified and addressed before the vehicle was sold. Two weeks ago, I underwent major surgery and am currently on medical leave from work, so my finances are extremely limited. After being without a vehicle for a week and a half--and despite requesting a loaner--I was never provided one, nor did I receive a response regarding my request. As a result, I will now be picking up my vehicle in the same condition in which I brought it to the dealership: still not functioning properly. I am already out $1,085 for the initial repair, and I simply cannot afford the additional $621 that was quoted. When I dropped off my vehicle, I provided detailed information, along with photos and a video clearly showing the issues the car was experiencing. It appears that this information was disregarded. Instead, it feels as though only part of the problem was addressed, resulting in an incomplete diagnosis and additional costs. Furthermore, the issue regarding the physical key inside the key fob not fitting the door was never acknowledged or addressed. This has been a difficult lesson, and I will not be doing business with this dealership again. I understand that I am only one customer, and my decision not to do business with this dealership again will not impact them financially. However, I cannot continue to support any company that takes my hard‑earned money and leaves me feeling as though I have been taken advantage of or made to feel foolish and I feel like BOTH!

Mr. Jack Holland was HIGHLY RECOMMENDED to me as HONEST and TRUSTWORTHY from my pastor. I bought a…read moregreat, dependable Honda from him and it is a very comfortable, beautiful, and great ride. He gave me a VERY GOOD deal. He went out of his way to help me and I could tell he was honest by the way he acted. He and his staff all deserve a 5 star rating and I would HIGHLY RECOMMEND him to anyone!

Mr. Holland did what it took, for me to get the car I wanted\ needed...No pressure, great selection…read moreof cars. He's a good, honest, Christian man...Would highly recommend him to anyone looking to buy a vehicle.

This company was used by my insurance company for towing service. Waited for 21/2 hours no show…read moreand no response from the text communications that was sent by them. Wound up having to call the insurance company back to start the process all over again!! The worse in reliable experience/service we've ever had.

DO NOT BUY A CAR FROM THIS PLACE!! We made a mistake and bought our teen a car from these shysters…read moreand find out that the frame is bent. Tried to reason with them but they're totally uncaring and dishonest. The owners favorite phrase is "sold as is." Don't trust them, please!